136 comments found.
The search results take forever to load even in the your demo, please make it faster if possible.
Hi,
Just clear cache, problem resolved. Please check back
Can there be any problem after updating elementor. Please see this message
https://pasteboard.co/KaYUx4F.pngHello,
We have not tested compatibility with Elementor 3.3. Please wait for the next update to make sure there are no problems
when will the next update come
The update will be released soon.
How to install Demo to my wordpress site?
is the Demo is free to use if we purchase your theme?
Hello,
1. How to install Demo to my wordpress site? => Please read more our document: https://docs.thembay.com/zota/
2. is the Demo is free to use if we purchase your theme? => Yes
I tried to install the demo “Home Furniture” but I am getting an error
Please send the ticker here: https://tickets.thembay.com/
Our Support Team will help you.
is fully responsive theme?
Hi, That’s for sure and all of our themes are like that
Please let me know the supported payment gateway plugins.
Yes, the theme is supported
can i get the dasboard admin url id and Password to check your website. Presales question
Hello cyrilraj1984,
You can test all the features of the theme with the following link https://testdriver.thembay.com/zota http://prntscr.com/19mj85rHi,
I am using the default header (without elementor). How do I show the full cart total amount next to the cart icon on the header?
Please send the ticker here: https://tickets.thembay.com/
Our Support Team will help you.
Sent: Ticket ID: 4DE-H7Z-E162
Your ticket has been answered
Hi,
Love this theme. But I hate using elementor sitewide as it affects site speed (I use Perfmatters plugin to deactivate it in other pages).
Is there a way to build the header and footer (e.g. using the wp widget) without using elementor for the theme?
Hope to hear from you
Please send the ticker here: https://tickets.thembay.com/
Our Support Team will help you.
showing 403 error, when try to save after customization of Footer area.
Please send the ticker here: https://tickets.thembay.com/
Our Support Team will help you.
Does it support WCFM extensions?
Hello,
The theme is fully compatible with WCFM
My zota theme slide resolution ha disappeared
Then I am unable to edit the template. When I try to edit some things dissappear. I am using WordPress to edit
How do I customize my website step by step using this theme?
My slider resolution has completely disappeared. How do I create website using this theme as I see it does not provide an option to edit or customize the photos or even add products.
Kindly provide a complete video tutorial on how to use this theme. Or provide a step by step pictures on how to customize the theme according to ones needs and also how to add new products .
Please send the ticker here: https://tickets.thembay.com/
Our Support Team will help you.
The process of filling ticket form is very tedious and tiresome. Kindly just reply using this platform
I beleive the issue I presented above is something one can understand easily. Or you can just create the ticket for the same.
Your ticket form is too long and complicated indeed . So kindly analyze the issue and provide me an answer on this platform.
Hello,
1. If it is a common problem, we will put it in the Document and make a video tutorial.
2. Ticket helps you to solve all problems safely. That’s why most customers create tickets when they have problems.
3. If there is a general problem in your ticket, we will include it in the instructions on the Document in the video
4. You have one more solution is to create a post on our forum. It is public and easy for everyone to discuss. => https://forums.thembay.com/
5. Comments on Themeforest should not be encouraged to address common issues. Because your comment is only read by you. It will drift very quickly and no one will notice it. More importantly, it doesn’t support editors, so visualizing problems would be difficult.
This is my site https://jubeeonline.com/
I want the homepage to display same as the one at zota . I noticed that flashare frames and wishlist frames have lost
Kindly help
Please send the ticker here: https://tickets.thembay.com/
Our Support Team will help you.
I purchased the theme and enabled on my existing website. The website first page loading became too slow. It is taking 8-10 seconds for First byte to come.
I tried disabling the theme and switching to other themes like storefront and other themes the website only took 1-2 seconds.
I have tried every cache plugin still the same.
Please send the ticker here: https://tickets.thembay.com/
Our Support Team will help you.
I noticed that when i disabled. Flash Sales Elementor Widget in Home Page.and instead of child theme. i used Parent theme..everything went ok after that
Hi, I see you have submitted a ticket. So we will discuss those issues there
the theme is broken, when you visit the website it become something looks broken and like this( see the photo ) https://pasteboard.co/K7TRESx.png then afew seconds the theme works fine, also the mobile the same prorblem please help? maybe the website not recognizing the theme the first few seconds,
Hi,
I have checked, it works normally: https://youtu.be/AukNvIOYi80
But I will check it again and again
but i neeed what caused me this problem, or tell me how to remove the menu, the three dots
I do not see it. So can’t point out the problem to you
Do I have to have a Elementor Pro in order to build a website or use pre-built layouts? I can’t see any option to build while trying to designing a site.
Hello,
1. Only Elementor Free is enough, no Pro version needed
2. If you need help, please send the ticker here: https://tickets.thembay.com/
Our Support Team will help you.
if i buy this theme , can i use elementor pro without pro license
Hi, Sorry, we do not offer Elementor Pro.
How is the performance comparing to nika?
Hi, Basically 2 themes with the same performance
What is the difference then?
Mainly different in style
mobile menu is not refreshing on login and other page visiting. Plz help..
Please send the ticker here: https://tickets.thembay.com/
Our Support Team will help you.
PRESALE QUESTION:
Hello,
What’s the MAIN difference between Zota with Besa when it come to features?
Hope to hear from you soon
Hello,
The biggest difference is the style. Basically the feature is the same
What is the difference between buying Zota and Aora? At first glance they look the same but their price is very different.
Mobile Header is fixed, not editable by Elementor
