12893 comments found.
Hello! Is it safe to update at WordPress 5.8?
Hello,
We haven’t tested everything yet but we don’t see any issues so far. You can update it without worries. Let us know if any problems arise, we will do our best to resolve them asap.
Kind Regards
hi there , I have the shopping cart in my header , id like to remove the view cart option once its opened. How would I go about doing this?
Hello,
Could you please send us some screenshots and the website link so we can better understand your request?
Kind Regards
Can I do this here or shall i make use of the contact form?
Yes, you can post everything here.
This is a scam. Bought the theme, but it was really slow. Needed to fix things our selves. Many hours later we managed. Now there is a new version that finally fixes the problems (they say)... installed it, and it now breaks the entire site. Menus are at the wrong place, the way products are shown are different , images are not nicely sized anymore and go on. Is this the way you want to let clients pay for support over and over again?
Hello,
We are sorry for the troubles you faced working with our theme. You don’t need to extend your support now and we will help you anyway. Please, note that our 6.x update has a lot of changes that can break your customizations made in the child theme. Please, read our migration guide firstly https://xtemos.com/docs/woodmart/faq-guides/woodmart-update-6-0-explained/
Kind Regards
Well we are now stuck at version 5.3.6 because of it. Many hours down the drain. Or we need to redo it all…. how often do you do these kind of updates? This is no way to keep a Theme up to date.
We are doing our best to prevent any breaking changes in our theme. But sometimes it is not possible to optimize the theme for better performance without updates like this. And note that it doesn’t break anything in the parent theme, only the changes made in the child theme. We are not able to guarantee that our future updates will not break anything since it is not possible to predict which parts were customized in the child theme. Of course, we are trying our best to update everything as smoothly as possible. That is why we wrote this extensive article and collected all the CSS classes changed in our 6.0 update.
All Woodmart TABLES absolutly not compatible with iphone devices. Orders, Carts … all have ultra bugs at all iphones. Please check Cart page, Checkout page, Accounts – orders and others pages with real iPhone. Impossible use your theme now. Where you find so strange and not standart CSS for TABLES ???
Sorry. Version 6.0 have good css for iphone. 4-5 – bad css.
Hello,
Thank you for contacting us.
Could you please send us a screenshot of an example table so we can see what is wrong with that?
Kind Regards
Hi quick question, 1.Can elamentor and wpbakery do the same thing on this theme or is one better to use then the other ?
2. Can you import your site from wpbakery page builder to elementor ?
3. Do you have demo landing pages ?
4. Will this theme auto optimize and resize image or would I need plugin to do that ?
5. Will theme auto add meta data ?
6. Will this theme work with other contact forms like fluent and ninja like contact 7 ?
7. Do you have a page with compatible plugins
Hello,
Thank you for contacting us.
1. Our theme provides the same set of elements both for WPBakery and Elementor. But, Elementor has more advanced capabilities by default so we prefer using it nowadays.
2. There is no automatic transfer mechanism, unfortunately.
3. Of course, you can check the following demo versions: https://woodmart.xtemos.com/demo-real-estate/demo/real-estate/ https://woodmart.xtemos.com/demo-beauty/demo/beauty/ https://woodmart.xtemos.com/demo-repair/demo/repair/ https://woodmart.xtemos.com/demo-lawyer/demo/lawyer/4. Resize mechanism is provided by WordPress core but you need to use some additional service to optimize images.
5. Sorry, could you please clarify what metadata do you mean?
6. Yes, our theme doesn’t have any issues with these plugins but we don’t provide any special CSS to fit our theme style.
7. Currently, we don’t have such a list. But we always do our best to keep almost all popular plugins compatible with our theme. So if you notice any issues, please, contact us and we will do our best to help you.
Kind Regards
Thanks for the reply it was helpful to know you use elementor, so I will also use elementor
1. I assume you have added element and updates to the basic elementor to work better with your theme, since elementor does not offer a pro licence that can be included in your theme for free
2. Does Elementor not have speed issues, a issue of being slower and slowing down the site ?
3. Could you recommend the plugins to use ?
5. Sorry, could you please clarify what metadata do you mean?
Meta title data to images
1. Yes, that is correct. And we are going to extend this functionality even more.
2. Currently, there are no critical issues with Elementor performance.
3. Sorry, what kind of plugins you are asking about?
5. Do you mean that our theme adds meta titles to uploaded images? Sorry, but our theme doesn’t.
To resize and optimize images do you know of any plugin that will adds meta titles to uploaded images
We use Imagify plugin to optimize all images on upload.
Hi
1. Do you support Gutenberg?
2. do you option to reduce elementor,
3. Ive been told by a few people using page builders and elementor would slow my site down and could also break it
I this true ?
Hello,
1. Yes, our theme supports Gutenberg but we don’t provide any additional elements for it as we do for Elementor and WPBakery.
2. Sorry, what do you mean by “to reduce elementor”?
3. You can check our demo and see that it is very fast with the WPBakery. And the same speed would be with the Elementor.
Kind Regards
Hi thanks,
I was wondering if you had a built in option to auto resize images to correct sizes and regenerate like maybe a function, Like these plugin https://wordpress.org/plugins/imsanity/ https://wordpress.org/plugins/resize-image-after-upload/ https://wordpress.org/plugins/wp-smushit/Hi,
Our theme doesn’t have any special resizing functionality for images. We use core WordPress functions for this.
Kind Regards
Hi Do you know of any code/function I could uses? so all images are the correct size and fit well on the theme well ?? at the moment I’m getting these odd and unfitting sizes https://prnt.sc/1hw7ujb https://prnt.sc/1hw83ip
or Could you send me a link on how to use the WordPress functions?
Also if you could tell me what sizes the theme uses for everything
I also want it to be correct each time so I don’t need to resize if someone forgets
Basically, I would like to be able to Standardise Image Sizes, On most themes they are all over the place even mores so with this theme I assume its because its also responsive
Basically, I would like to be able to Standardise Image Sizes so they fit on theme, On most themes they are all over the place, even mores so with this theme I assume its because its also responsive, fitting, centralising with a good white space buffer around each.
Hello,
You can enable the cropping function in WooCommerce via Appearance -> Customize -> WooCommerce -> Product images.
Kind Regards
Hello
What About WC Marketplace plugin? is woodmart fully compatible with this plugin?
Hello,
Yes, our theme is fully compatible with WC Marketplace plugin.
Kind Regards
Hello
In theme options are sidebar sizes
small
medium
large
Small is too small for my design and medium is also too large and I want to set sidebar custom size, how to set sidebar size?
Best regards
Hi,
Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/woodmart-premium-template/
Regards
Hello,
This particular elements panel is developed for our demo only. It is not a part of our theme and is used to showcase our theme elements only.
Kind Regards
Ok Thank you. In that case can you let me know if there is a way to hide ‘portfolio Categories’ that show up on the portfolio elements in the portfolio section?
You can hide this option globally only via Theme Settings -> Portfolio -> Portfolio archive -> “Show categories filters”.
In sidebar widgets, there are some widgets that can have many items (widgets like Categories, or Brands and …)
In those cases, we get “Maximum Child Elements” error in Google PageSpeed Insights. (specially that some of those widgets include more child items like images and …)
If you add an option to load x items of those widgets and add a “Load More” link to load more items or rest of the items once clicked on that link, it will resolve the issue.
As an example, take a look at this page’s sidebar: https://ca.iherb.com/c/amino-acids
See this link: https://ibb.co/vHKLT32
This also helps loading the page, in case the site has many categories and brands (like ours, having +100 brands with images and categories)
Hello,
The example website that you sent just hides those items but they are loaded on the page initially. So this mechanism doesn’t influence the performance in any way. https://monosnap.com/file/cjOwQOEKLXra54G4jZSCeDqRcSa7v9
Kind Regards
The example website was just to show how I meant the UI to be implemented. Not exactly how the mechanism should be. (but I know you know what I actually want. right? 
)
OK, thank you. We will consider this for our future updates.
after updating to 6.1.4 woocommerce endpoint order receive not working.
Hello,
Could you please check how it works with some default WordPress themes like TwentyTwenty or WooCommerce Storefront to understand is it our theme issue or not?
Regards
It work well with storefront. However, I fixed it after enabling the thankyou page.
We are glad that you sorted it out. Let me know if you need any further assistance.
Hi , in the new update how we can change the favorite icon ?
Hello,
We have removed our theme option since this feature is available in WordPress core. You can find it in Appearance -> Customize -> Site icon.
Kind Regards
Hello! Tell me how to fix this error. The theme was updated to the latest version.
http://joxi.ru/12MRRNgtkvlgMAthe font was drawn from the Elementor standard fonts. The problem has been resolved.
Hello,
We are glad that you sorted it out. Please, feel free to contact us if you have any additional questions.
Kind Regards
Having the separator as a separate element is handy, especially in our case that we have a lot of customizations.
Thanks
Hello,
We will consider this fix for our future updates.
Kind Regards
Hello, I have a question: I have a mega menu that hangs from a custom link, and I want that link to be a product category, but when I add it to the menu it does not give me the mega menu options, could you tell me if it is possible that a product category in the menu can have a mega menu? Thanks.
Hello,
You need to save the menu first to reload the page. Then, you will see all our custom fields no matter which kind of link you add.
Kind Regards
I see it, thank you very much.
You are welcome!
Hi, good morning,
First I want to give you my thanks and gratitude for maintaining woodmart
I have an important suggestion.
And seeing that this is missing in the ADDITIONAL INFORMATION tab, in this section the dimensions of the product are not displayed correctly.
For example, this is how 5 × 2.5 × 14 cm is shown, this is how it should be shown: Length: 5 x Width: 2.5 x Height: 14 cm.This quality is very important because currently the user cannot know which measure corresponds to the height and which measure corresponds to the length, etc. Then users get lost and cannot understand the dimensions of the product. You really need a solution for this
Seriously very, very good that woodmart fills this glass that woocommerce has.
Woodmart is already a good theme, but with this extra quality Woodmart will be even better thema.
Please consider this for the next update.
Thanks a million for everything and best wishes.
I leave a picture so you can see the downside.
https://prnt.sc/1c0y0qbHello,
This tab is generated by the WooCommerce plugin, not by our theme. Unfortunately, we can’t change the format of how the dimensions are written there.
Kind Regards
@derfe It’s not a theme issue, I have it working fine on my site > all your need is to setup the relevanssi plugin and under the tab Indexing > Custom fields > Select Some and in the field enter _sku that is all you need and it works flawlessly with no custom code needed. 
REF: If you want the SKU included, choose ‘some’ and enter _sku
Hello! After update, sku search no longer working. It only works when sku is typed and clicked on the result. Not when hit enter.
Please take a look at you demo I’ve tested.
https://streamable.com/fz3hj3Hello,
It seems to be an issue with the latest WooCommerce version already reported by other themes as well https://github.com/woocommerce/woocommerce/issues/30298 As a workaround, you can edit the file “wp-content\plugins\woocommerce\includes\class-wc-query.php” and replace the following code
private function product_query_post_clauses( $args, $wp_query ) {
$args = $this->price_filter_post_clauses( $args, $wp_query );
$args = $this->filterer->filter_by_attribute_post_clauses( $args, $wp_query, $this->get_layered_nav_chosen_attributes() );
$search = $this->get_main_search_query_sql();
if ( $search ) {
$args['where'] .= ' AND ' . $search;
}
return $args;
}
with the following one
private function product_query_post_clauses( $args, $wp_query ) {
$args = $this->price_filter_post_clauses( $args, $wp_query );
$args = $this->filterer->filter_by_attribute_post_clauses( $args, $wp_query, $this->get_layered_nav_chosen_attributes() );
return $args;
}
Kind Regards
Thanks xtemos!
Hello good day, I just realized something very important in the subject is like with respect to the action to disable css that one does not use.
For example, in my case, I used this section quite a bit to remove the css styling, for example from the elementor and revolution slider, which are plugins that I didn’t use at all.
I prefer to use Woodmart in a clean way without plugins making my website heavy. I also don’t use the forms plugin. Since they all make my website too slow, that’s why the section for editing css files that I didn’t want to use was very important to me.
Please give a solution to this, because the most important thing on a website is the browsing speed.
I use woodmart cleanly without any of its plugins so I don’t need unnecessary styles to load.
Thank you very much in advance, a cordial and affectionate greeting.
I also want to remove the styles from WCFM, and now I have no way to do it. I want to remove those styles because WCFM styles are cleaner than WOODMART.
WOODMART is the best thema, please correct this.
Thanks a lot for everything.
WCFM styles are not only cleaner but also better optimized, which is why I would like to use the default WCFM styles. For example, in the query popup when using the woodmart styles, the X button disappears to close the popup and in the mobile version it really affects the fact that it is both complicated and difficult to close that query popup.
Greetings and blessings.
Hello,
Thank you for contacting us.
We will add an ability to disable some particular styles in our theme in the same manner as we do with the JS files.
Kind Regards
If you should please be able to disable or exclude all the css you don’t need, the older versions of woodmart were pretty cool.
I had it with almost all the css excluded and woodmart was fast as if it were a minimalist theme.
Add that urgently.
By the way, I don’t see the ability to exclude js that I don’t need, I only see the minify and combine js obcion. The ability to exclude js that you don’t need would also be great.
Speed is very important, no matter how good a website is, if it is very slow it is useless.
Please I hope you take this into account.
I’ve even thought about going back to previous versions of woodmart.
Many thanks in advance and a cordial and affectionate greeting.
Sorry for the confusion, but, actually, our CSS generator now works automatically and the current version of the theme has less CSS code than the previous one. And the same with our JS files. We thought that you would like to have the ability to exclude CSS files that are loaded by external plugins.
Hi, I think it’s great that this works in automatic.
And if it would be wonderful to be able to delete css files that are loaded by third-party plugins.
I have also noticed that the woodmart css has a bug regarding WCFM. Please check the image, and you will notice that the popup that appears after clicking the CONSULT button, cannot be closed easily, especially in the mobile version, this affects a lot, since the user cannot find a way to close the popup.
attached image.
https://prnt.sc/1ola4n3Please enter a product page and click on see what is generated by WCFM.
https://arteanc.com/producto/quipuo-kipu-inca-grande/Now click right on the place that I highlighted with red in the first image, and you will notice the error.
This is the error, the user at the time of wanting to close the popup has problems especially in the mobile version.
Please also emulate this error on mobile.
This style is added by woodmart and it is wonderful but it has this bug.
Please correct this.
Thank you in advance.
Woodmart is a wonderful theme.
My best wishes.
Thank you.
Hello,
Try to add the following code to the Custom CSS to fix this problem
#cboxClose {
text-indent: 0 !important;
}
Kind Regards
Thank you very much for the code, this made an X button appear to be able to close the popup and it is wonderful. But please it would be nice if you also fix the click or touch sensitivity error next to the box to close the popup.
Please avoid this error that when the user clicks in a dark place with the intention of closing the popup, it does not close.
That the entire white area reacts when you click without closing the popup; but the entire dark area must react by closing the popup when you click. Since otherwise it is a bit confusing for users.
Thank you very much for everything and best wishes. I remain attentive to the solution.
Thanks a lot. They are the best.
Thank you very much for your comment. We will review this functionality and consider improving.
Okay thank you very much for everything, I hope this problem or problem is solved in future updates
thank you.
Greetings and blessings.
Thanks.You are welcome!
Hi, good morning.
Is there already a true solution to this problem?
the X button helps a lot. but touch sensitivity in dark areas continues to hurt me and I’m pretty sure it hurts everyone who uses WCFM as well.
Please fix this.Thank you in advance.
Greetings, blessings and best wishes.
Thank you.
Hi,
We haven’t released our update yet. We hope to release our update later this month where this issue will be fixed.
Kind Regards
Ok, thanks a million for everything.
I stay tuned for the update.
Greating and my best wishes.
And many successes for woodmart
Thank you very much!
Hi,
Is last version of Woodmart compatible with last version of Elementor 3.3.0?
Thanks!!
Hello,
Yes, our theme is fully compatible with the latest version of the Elementor plugin.
Kind Regards
Hello xtemos,
a script is loading into the head on my web site:
.../themes/woodmart/js/libs/ie11CustomProperties.min.js
Please how can I disable this ?
Regards.
Hi there,
Please, add the following code snippet to the “functions.php” file in your child theme to remove this script
add_action(
'wp',
function() {
remove_action( 'wp_head', 'woodmart_enqueue_ie_polyfill', -100 );
}
);
Kind Regards
Thank you very much.
You are welcome!
