1235 comments found.
Hi,
How do we get video hero to fit width on mobile?
Instead of replacing mobile video – ideally we should have poster image for mobile & desktop video.
People should be able to choose video playback on mobile & desktop using poster image/play button.
Also need better options to prevent cropping video (centred 16:9) – subtitles are not visible at some widths here: https://feijoatree.version.nz/
Thanks
Hey there,
Videos will fit the full-width screen size but due to how responsiveness works all these elements will have cropping in order to fit the many different screen sizes, which is an inherent responsive behavior.
Because of this, if your video has subtitles it is possible that this area could crop in some specific screen size. If this subtitle area is important for you, maybe you can consider placing this video element within the content in order to prevent this to happen.
The poster image is needed because of how the many different mobile devices handle these contents, especially with autoplay videos.
Unfortunately, to implement a tool for you to make ‘art-direction’ in order to ‘prevent cropping’ for your videos is something we are not going to implement because it would turn into a very complex option within all the many different options the theme already provides.
Just in case you need to serve different video sizes for different screen sizes while changing the ‘art-direction’, you could implement this with custom and dedicated code for each hero area where you would need to change the video for each screen size.
I hope it will help you out!
Best – Van
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Hello,
We have some issues with the Yoast SEO plugin and the Lobo theme.
On the Analysis results of Yoast SEO we get this message:
Text length: The text contains 0 words. This is far below the recommended minimum of 300 words. Add more content.
But we have included 5 different modules of texts with more than 600 words from the module builder! This problem exists in all our portfolios!
Is there any malfunction of Yoast SEO and the text module builder?
How we can solve that? Or any other solutions.
Thanks in advance
The team of Fourthedesign
Hey there!
First of all, many thanks for reaching out and using Lobo in your project. We hope that you will find it useful!
We are not sure about the issue you are referring to, so the best in order to better assist you would be to write us using the contact form in our profile page and we’ll try to get involved with you to better understand this issue you are referring to.
In any case, do not worry because a third-party plugin could report since the most important is how your pages are indexing on search engines in terms of contents. In this sense, all the markup generated by the theme is SEO ready to be properly indexed and crawled.
But as previously said, you just need to write us and we’ll have a look into this issue in order to better understand why this could happen on your particular case.
Best – Van
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Dear Lobo Love the theme, thank you! One issue – On a smartphone, in my portfolio, customers don’t know its portfolio folders. Can I enable portfolio titles on smartphones, so that it is shown all the time? On a desktop/pc it’s no problem, when you hover the mouse over the portfolio, it shows the title, and lets people know there are more photos. I hope it makes sense.
Best regards Martin
Hey there, Martin.
If you are looking for a way to change the hover regular behavior and to show the portfolio items details on mobile devices and set them ‘always in view’, you can do this just by adding this custom CSS rule to your custom styles via Appearance > Customize > Additional CSS:
@media only screen and (max-width: 480px) {
.prtfl-item .item-hover { opacity: 1; }
}
This CSS rule should help you to achieve this. Just in case you could need something else or refine this approach into this, do not hesitate to open a support ticket and we’ll try to help with it.
I hope it will help you out!
Best – Van
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Great theme! Love it 
Hi,
Since last update my website gets stuck at the loader spinner. https://www.alexanderlazarov.me/could you help?
Hey there,
As you can see in other previous comments that I would encourage you to read since many different scenarios could happen when updating from older versions, this could happen when a website has not been updated and maintained for a while. Notice how important these changes at a code level are and how browsers and cache plugins could handle the markup.
Also, possibly, you have also updated a bunch of plugins on this site update from you, and these newly updated add-ons must be considered as well as a point of failure, not to talk about their configuration, for example in terms of features that could collide with the theme. Something you should review is if you have some plugin that handles lazy loading on your site, if you already have a plugin for this purpose, this will conflict with the new option provided by the theme. These are the only reasons because you could experience this scenario.
In this sense as well, I would recommend you to disable all the plugins nonrelated with the theme, clear your site cache, and try from here.
Also, we can’t recommend more to use a staging installation before making any site update. And of course (this is a must always), you should keep a complete site backup in order to prevent issues of any kind when updating your site.
I hope it will help you out!
Best – Van
Hi Van. The logo that sits in the bottom left hand corner of the slide out menu appears to be colliding with the menu items – on certain monitors i am unable to select the last couple of menu items. Is there a fix for this? See: https://thepresssociety.com/ If there isn’t a fix, how do I remove the logo from there? Cheers
Hey there!
In case you logo size does not fit properly with the menu’s for some very specific size, you can adjust it by adding this custom CSS rule (Appearance > Customize > Additional CSS):
@media only screen and (min-width: 768px) and (max-width: 1024px) {
.compact-menu .main-d-nav .menu-footer .logo {
max-width: 100px;
padding-top: 10px;
box-sizing: border-box;
pointer-events: none;
}
}
As you will see, the rule is quite self-explanatory, especially the media query, where you can configure the rule to happen only for these certain sizes. From 768px screens to 1024px. You can set it as you could need and you just need to play with the different values to fit the logo to your particular case.
I hope it will help you out!
Best – Van
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Thanks Van but unfortunately the error happens on a low resolution monitor that has been increased in scale for accessibility – specifically the height on desktop, (not width). If the height is short, the last two menu items cannot be clicked. Is there a way to fix or just remove the logo within the menu?
In that specific case, you could try by just doing this (seting the media query values to your specific needs):
@media(min-height: 720px) and (max-height: 850px)
{
.compact-menu .main-d-nav .menu-footer { pointer-events: none; }
}
Or directly:
@media(min-height: 720px) and (max-height: 850px)
{
.compact-menu .main-d-nav .menu-footer .logo { display: none; }
}
I hope it will be useful!
Best – Van
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Thanks Van. I put both codes in ‘Customise > Additional CSS’. I then changed the min-height to 520px. Not sure if that’s the way to do it, but it seems to hide the logo now when the screen is small AND now the last 2 menu items can be clicked. Cheers!
Hi Van. What’s the latest version of PHP and Wordpress that Lobo works on?
Hey there,
Lobo works correctly with PHP 8 and the latest WordPress version. In any case, if you are planning to upgrade your server’s configuration, we cannot recommend more to properly backup your site before making any upgrade or update. This should be the first step before updating your website.
If your hosting provides it, the best is to test any upgrade your plan to do in a staging installation.
I hope it will be useful!
Best – Van
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Hey Van,
I hope you are save and doing well so far!
I’m trying to upload and display a image to portfolio -original size 2200px (width) by 7000px (high) which is 3,5 MB big. I set the width to 100% and the high to Auto but after I’ve uploaded the image to my media library it always ends up with a 700px (width) by 3000px (high)-scaled.
No matter what I do, I can’t change the size of it.
So the end result is a blurred image with low quality.
Could you help me please, how can I solve this problem?
Best Regards, Boris
Hey there, Boris!
First of all, I’d like to thank you for your patience while waiting for a reply on our side. We were on a break for the holidays. So we really appreciate your understanding
Each module can be either 25%-50%-75%-100% in both width and height. The base for each ‘square’ is 480px, so with this in mind, here are a few examples on how will your modules look like:
- 25%-25% → will turn into 480×480
- 50%-25% → will turn 960×480
- 25%-75% → will turn 480×1440
- and so on…
Of course, these sizes are taken at a maximum screen width of 1920px. If the screen is smaller, everything will resize accordingly, keeping its aspect ratio. So on a 1200px screen, the 50%-25% module will actually be 600×240.
All the inner images or videos will also be resized to fit the containing area. Note that text modules don’t have a sidebar or something like this, so make sure that you increase the size of a module if the text requires it.
There’s an exception about module size when using the image module. You will see a certain “Auto” value – if you use this value, the image will have an auto-size, proportionally to its set height. It will be more than 100%, so if you won’t use a full width with this setting and have modules near the “Auto” module, you might experience broken layouts. But this is normal and you should make sure that your layout works well.
In this sense, you can extend all of these details on the theme’s documentation.
Also, you should have into account that WordPress, since version 5.3, will size down images over 2560 pixels high and wide down to a max of 2560 pixels (in either direction.) That means your 4000-pixel wide image would be sized down to 2560 pixels wide and scaled horizontally proportionally.
This was introduced in order to avoid uploading these huge files to a page since these practices will downgrade your site’s performance.
Please, review these details and do not hesitate to open a support ticket or write us using our contact form just in case that you could have any related doubts or queries.
I hope it will help you out!
Best – Van
☞ Documentation — Support — NewsletterI like the theme, still an inovative one. But I can’t make the gallery module work for me. step forward/backward and even the close button do not work form me. https://promotica.hu/portfolio/a-muveszet-integral-arculat/
Hey there!
First of all, I’d like to thank you for your patience while waiting for a reply on our side. We were on a break for the holidays. So we really appreciate your understanding
As far I can see on your site, it seems that you have migrated your site from HTTP to HTTPS (you enabled your SSL certificate). Since this is not a trivial change, these kinds of changes on your site could bring issues if not properly handled.
Notice that, when migrating to a secured HTTPS heading, all your previous assets need to be updated in your DDBB accordingly. For you to migrate to HTTPS you have different methods and approaches, depending on the one used, you should review if all the involved assets and references have been properly updated and getting the HTTPS heading.
If you have only found issues on this particular page, the easiest way method to get this fixed out would be to re-upload the involved images. In this way, your site should stop returning paths issues and the script that handles the hero and slider images should stop returning a cross-origin error that, eventually, could break the regular functionality for these elements.
Please, try in this way and just in case that you could need any further assistance, do not hesitate to open a support ticket or write us via our contact form in our profile page.
I hope it will help you out!
Best – Van
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Hello and thank you for this great theme i use for years.
I just have an issue with hero elements. It all worked fine till they disappear from screen and appear only when i scroll down..
The result is an awkward flat color without the image i upload.
Same in homepage and all heros sitewide.
Please advice.
Hey there,
First of all, many thanks for your patience. We were doing a small break for summer vacations, so we really appreciate your understanding!
This behavior you are describing here seems pretty weird and glitchy and it would require reviewing your website in order to provide good feedback in this sense. We have not been reported with any similar behavior and we cannot find anything similar in our different installations. So, in order to better help you, since we need to review your website, please, write us by using the contact form in our profile page and provide your site URL and a complete description about the issue you are facing and the list of your installed plugins and we’ll try to assist you closer.
I hope it will be useful!
Best – Van
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I’m trying to use Imagify along with WP Rocket however i’m not able to get the images to load in the webp format. Is this possible with the theme?
Hey there,
Unfortunately, we cannot provide assistance for this particular combination of plugins or any other particular site configuration. Notice that WP Rocket is a premium plugin with lots of different settings that should be handled to properly work with Imagify to serve the .webp format via the theme.
In this sense, you must know that Lobo is highly optimized and your images are served on-demand/lazy-loaded. Where we found that, in terms of optimization, the use of Autoptimize free plugin generates really good results in order to speed up your site.
I hope it will help you out!
Best – Van
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did something happen to the modular builder? when I go to edit my page it’s gone and i’m not sure how to access the builder anymore?
Hi,
In case that you are experiencing some kind of issue with the content builder, double-check your third-party plugins list. If you have any other builder installed, this could generate issues and break the module’s builder.
Also, do make sure that you are running the latest theme version in order to ensure that everything works smoothly with the latest WordPress versions.
Other than that, there is not exist any reason because your website does not render the builder properly or any related issue we are aware of.
In case that you could need any further assistance in this sense, do not hesitate to open a support ticket and provide access to your site in order to we can provide closer assistance.
I hope it will be useful!
Best – Van
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it won’t let me open a support ticket since i guess i purchased a long time ago 
but the theme and WP is up to date and there are no other third party plugins that would conflict. i used to be able to see the block editor, but it’s gone now…is there a setting i need to update?
currently i have the required plugins active (Lobo Shortcode), but when i go to edit a page it shows lobo_cslider style=”slider”.
It seems that there is some kind of issue with your website. Unfortunately, this kind of query can only be attended in our support area and this requires an active support license. But, you must have into account that even with an active support license, if the issue could happen because of a problem with custom code or third-party add-ons, we cannot help debugging in deep your website and cannot ensure that we will be able to help you to get this fixed out.
The scenario you describe could happen because of many different reasons and maintaining your website up to date is a must in order to avoid this kind of scenario where you update your website after a lot of time without doing maintenance to your website and many aspects are involved with large updates. The best process after all of this time without updating your website would require that you update your plugins first, then you update the theme, and lastly, you update WordPress. In this way, you would be ensuring the whole update chain in the best way.
If you could need any further assistance and having into account all of these details, please, do not hesitate to open a support ticket and we’ll try to help with it.
I hope it will be useful!
Best – Van
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Hi there, I’ve enjoyed using the theme over the last few years. But now there’s a major issue, the module builder has disappeared from new portfolio posts. My original support licence expired so I couldn’t use your own support site over at https://vankarwaisupport.ticksy.com/. So I bought another 6 months of support on this site, I didn’t receive a new purchase code so I assumed the one I originally bought would work, but it doesn’t. I’m very to pay for support, and I’ve tried to do that! What’s my next steps? Dave
Scrap that, I’ve managed to use the original code now. It just took 15 mins or so to update. Ticket submitted on your own support site.
Hi, David.
We closed your ticket in our support area. We hope that you found our assistance useful. Please, do not hesitate to contact us by opening a new ticket any time you need it.
Have a great week!
Best – Van
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Still a beautiful theme – every update for the last six years has been fantastic. Thank you for the support. Very happy with my purchase!
cheers to a great 2021Hi Troy!
It’s fantastic to hear this – we are very happy knowing that we have such a long-lasting user base and above all, as in your case, that you find in Lobo a modern and useful tool to share your work online.
We have really nice plans for the theme within the next coming months (and years).
Many thanks!
cheers to a great 2021
can you please helps?
http://antonellasinigaglia.com/
Hey there,
I’m sorry to hear that you are facing some kind of issue with your website.
If you have recently updated your WordPress to the latest available version (5.6) you should make sure that you are updating your plugins and the theme in the same way since this is a WordPress major update that includes very important changes that must be addressed by themes and plugins. So having everything properly updated will be needed in order to avoid issues to happen.
In this sense, the plugins installed on your website are a very important area to troubleshoot when doing these updates. More if you were no maintaining your website for some time.
Also, it’s very important that you clear your page cache and your browser’s cache.
As far I can see (screen recording), your website is running correctly on my end. So in case that you are experiencing some kind of issue, these guidelines should be useful for you to start to troubleshoot your installation.
I hope it will help you out!
Best – Van
Hi Van, I just want to report a few bugs on the portfolio page. When the infinite scroll is on with certain number of projects per page (i used 3), it’s going to infinite loop scroll over and over with those 3 projects. For more detail you can check at my portfolio site
I try to send you an email through your author profile but seems the page was broken.
Hi, Wayan!
After reviewing your website, the most possible reason because you are experiencing this weird behavior has to do with the optimization plugin configuration you set for your website.
The best way for you to check this out would require that you disable this plugin first in order to try this functionality again. As far I can see, this plugin configuration is changing the way all the site’s javascript is loaded. This, with the fact that WP Rocket is adding an additional layer for caching proposes, could break this functionality.
So first step for you to troubleshoot your website would require to disable all the plugins nonrelated with the theme and to enable them back one by one until you find the one colliding with this theme’s feature. When you will find it, that probably is one of these two ones mentioned here, you should make sure that you are not compressing or joining any javascript file from the theme. These assets are really important and if they are not properly loaded, this could generate issues.
This is what initially seems to happen, since we have not been able to reproduce this behavior on our end and checking your website markup we have seen a few details that should be handled very carefully when optimizing a website via this kind of plugins, which are really useful and powerful, but they need to be configured very carefully.
Please, double-check these details out and in case that you could have any related doubts or queries or even if you could still experience these issues, just reach us via our support profile form (which should work just fine) and we’ll try to provide any further assistance.
I hope it will be useful and we’ll help you to handle this issue.
Best – Van
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Hi Van,
I’ve sent you an email about the issues I have experienced with my theme. It was the web site that is not working with the newest WP (5.6).
I gave you the admin and password credentials for my profile as well.
Thank you, Boris
Hey there, Boris.
We have answered your query with the guidelines you should follow in order to avoid the caching issues that seem to happen on your site. As you will see via our screenshots, the site is running correctly on our side.
In case that you could have any related doubts or queries, please, do follow the conversation there.
I hope it will be useful!
Best – Van
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Does Lobo work for Wordpress 5.6? Also, when updating Lobo, instead of using the Envato plug-in, can I keep the child theme, delete Lobo and reinstall Lobo? Cheers!
Hey there, Patrick!
Yes, Lobo is WordPress 5.6 ready and you can update your website via Envato Market Plugin or simply replacing your old parent folder with the new one from the update. In this way, you keep your child theme while you update your parent theme.
In any case, you should have into account that WordPress 5.6 is a major update containing important changes to how JavaScript is handled by WordPress. This means that plugins and themes have been updated accordingly to these new changes. With this in mind, after updating your website, you could find that some pages break or some functionality stopped to work. Since a website made with WordPress has lots of dependencies (not only the theme), this means all the dependencies should be properly updated as well in order to avoid issues.
With this in mind, the best way for you to update your website when these major WordPress updates are released is by using a staging installation (nowadays, any middle-range hosting provides this feature), in this way, you can try all the involved changes safely before going to production.
Additionally, you can always try locally first by installing this tool and creating a 2 minutes installation from scratch in order to ensure the themes installs correctly with the latest WordPress versions.
I hope you will find these guidelines useful for current and future updates. Just let me know if you could have any related doubts or queries.
Best – Van
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Thanks Van. What version of the shortcodes are we up to now?
Hi, Patrick.
Latest version for shortcodes plugin is v0.2.1. Once you will update it, do make sure that you flush your page cache if you are using some cache plugin and your browser cache in order to ensure a proper markup rendering.
I hope it will help you out!
Best – Van
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Hi Van. I’ve updated the theme. Deleted the shortcodes plug-in and reinstalled to be sure. It says 1.0.8. Can you confirm this is the right version. You mentioned 0.2.1 so i am a bit confused… Cheers.
Hi, Patrick.
I’m sorry since I confused both versions between the core plugins, please, do have a look at this screenshot in order to have a clearer detail about the current plugins versioning.
Version 1.0.8 is the correct one for the shortcodes plugin.
Cheers!
All good. Thanks for clarifying!
You are welcome. Many thanks, Patrick!
Hi guys, I updated the wordpress to the newest version.
Now the theme doesn”t load anymore and the load wheel just keeps loading but nothing happens.
How can I fix this, please?
Boris
Hey there, Boris!
I’m sorry to hear that you are facing some kind of issue with your website.
If you have recently updated your WordPress to the latest available version (5.6) you should make sure that you are updating your plugins and the theme in the same way, since this is a WordPress major update that includes very important changes that must be addressed by themes and plugins. So having everything properly updated will be needed in order to avoid issues to happen.
I hope it will help you out!
Best – Van
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Hi Van,
thank you for your message.
I’ve just updated the WP to the 5.6 Version and all the plugins as well.
Unfortunately that didn’t help. It’s still not loading the page.
Can you please help me on this issue, so my website can work properly again.
Thank you, Boris
Hey there, Boris.
Do not worry, sure we can assist you. For this, you just need to open a support ticket or write us using the contact form on our profile page.
I hope it will help you out!
Best – Van
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Hello,
I using the Lobo theme for a couple of years and I want to add a Youtube link in the video module. I get an error message: Media error: Format(s) not supported or source(s) not found. How can I use a Youtube video link and get it to work in the theme? Is there a tutorial how to connect a Youtube link?? Hope to hear from you soon.
Hey there,
You don’t need anything special to run your Youtube videos on your site. Just make sure that your video URL looks like this:
https://www.youtube.com/watch?v=5Euj9f3gdyM
Embed URL won’t work since the theme is asking for the generic URL.
Of course, do make sure that your site is properly updated and you are running the latest theme version.
I hope it will help you out!
Best – Van
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Hello,
Thanks for the reply. It worked but I cuts the Youtube frame. : (
Another question: I can’t update a page within my Wordpress theme. Page about/contact gives me an error after the update:
Forbidden You don’t have permission to access this resource.
Also the background of a Vimeo video becomes grey? see: https://www.nothingblank.com/portfolio/soundtrack-the-mythology-of-modern-love/
Also new in the LoBo update. How can I fix this? Thankss!!
Hey there,
First of all, I’m sorry to hear that you are facing some kind of issue with your website. Let’s see how we can help with this case from you.
As far I can see, you are running a cache plugin (WP-Super-Cache). Minifying assets and to configure these extensions is nothing trivial, because of this reason, I encourage you to double-check this part of the documentation and make sure that you are not combining theme core files, like js or similar, since this could break themes functionalities. These plugins provide many different options but they must be configured carefully with a lot of the previous testing.
Regarding the issue, you refer to which is related to ‘Forbidden…’. This could happen because of many reasons. It could happen because of folder permissions in your server or some redirection happening in your .htaccess file. Just to highlight a couple. So I would suggest you first troubleshoot by disabling all the plugins nonrelated with the theme and check your server logs to find the reason because of this behavior. Of course, do consider the last changes you did and how this could impact your site’s configuration, like installing new plugins, some server maintenance, or update in the environment, etc.
In the case of Youtube and Vimeo behaviors:
1. Youtube videos will adapt to the module available area and will fit ‘fullscreen’. This means that your video will be cropped if needed. This is the way it has been working since v1.0
2. Vimeo videos have been changed with the last theme update. Here you will find the element centering the module since Vimeo API does not allow videos to work the same Youtube ones, this is, ‘fullscreen’. Before the update, Vimeo videos were fitting horizontally edge to edge, but now videos get centered within the module which makes more sense based on other users’ feedback. But, the background color when you have set the poster image, does not fit, as you are reporting and this should not work like this. While we check this detail out in order to understand why you are having those results, you could easily fix it in your site by adding this custom CSS rule to your custom styles via Appearance > Customize > Additional CSS:
.video-embedded.loading { background-color: #000; }
Related to the Vimeo video, I noticed that it’s not a video but a soundtrack, just wanted to remind you that the theme also provides a ‘track module’ for you to add soundtracks. Maybe it could be interesting as well.
I hope it will help you out!
Best – Van
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