23244 comments found.
Good afternoon. I have problems with the zoom. If I enter from the menu, it fails, but if I reload the web it works
See link
https://www.andase.cl/fallaZoom.mp4Hello, @Andase,
This seems to be the cache issue on your site, please make sure that you have removed the server cache and deactivate it till you are in the development process like CDN, and then remove your site cache and deactivate the cache pugins from your site and finally check back your site after removing the browser cache, Hope this will solve your issue otherwise, please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site.
Regards, P-THEMES.
Unfortunately the problem continues.
through the following link contact support?
https://www.portotheme.com/support/?envato_item_id=9207399Hello, @Andase,
Yes, you can contact us via our support system here: http://portotheme.com/support
Regards, P-THEMES.
Finally the problem is with slider revolution. Cannot occupy that plugin with the template
Hello, @Andase,
You can download the very latest version of the plugin from this article and update it manually on your site: https://ptheme.zendesk.com/hc/en-us/articles/360020667477--34-Latest-WP-Bakery-Visual-Composer-and-Ultimate-Addons-for-Visual-Composer-and-Slider-Revolution
Regards, P-THEMES.
It is precisely the problem, the most recent version generates the problem
Hello, @Andase,
I am sorry but none of the other customer or I personally faced this issue with updating the Theme, please make sure that your PHP version is 7.4 or above, and if still you will face the same issue then please contact us via our support system with your site WP Admin and Cpanel Login details so that we will check and solve it for you on your site.
Regards, P-THEMES.
Hi, I have tried to import demo themes multiple times now but CSS Style is not working on my front end. Header, page layout, buttons, text font, everything is all over the place. It’s as if your demo importer is not even importing css. Can you test if any issues on your side please on demo importing. Thanks.
Hello, @shaf69uk,
This seems to be your site Mixed Content (SSL Certificate) issue, please read and follow the instructions written in our Theme Documentation here: https://www.portotheme.com/wordpress/porto/documentation/faq/site-distort-because-of-mixed-content-ssl-certificate-issue/
Regards, P-THEMES.
Thank you, that did the trick. All is fixed now.
You are most Welcome!!
Hello, Is it possible for me to manage the inventory of products and hide the amount of stock on the single product page?
Hello, @Adans-1980,
Yes, you can, please copy and paste the below-given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and it will remove the amount of stock from the front end on your site and you can manage the inventory from the backend of your site.
.single-product span.product-stock {
display: none !important;
}
And also could you please purchase a support extension to get further support? Your 6 months of support period is expired from 18/01/2018. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Thanks
You’re Most Welcome!!
Hi, since the last update, the font of all the subtitles has changed (https://prnt.sc/1d907bg). I end up with a huge font all over the site.
I tried adding this line in the Custom CSS, but nothing changed: .porto-u-sub-heading .porto-sicon-description { font-size: 14px !important;
Do you know where this problem can come from? Thank for your help.
Hello, @Mickael13,
Can you please share the Live page URL on which you are facing this issue so that I’ll check and help you out in solving your issue.
Regards, P-THEMES.
Ok i just send you a request with information on Porto Support. I’ll let you answer me this way
Hello, @Mickael13,
Now, please be patience, once the support ticket will be resolved, you will get the reply to your support ticket.
Regards, P-THEMES.
PHP Fatal error: Uncaught Error: Call to undefined method PortoShortcodesClass::get_global_hashcode() in /home2/mysite/public_html/wp-content/themes/porto/vc_templates/vc_btn.php:100 Stack trace: #0 /home2/mysite/public_html/wp-content/plugins/js_composer/include/classes/shortcodes/core/class-wpbakeryshortcode.php(271): require() #1 /home2/mysite/public_html/wp-content/plugins/js_composer/include/classes/shortcodes/core/class-wpbakeryshortcode.php(244): WPBakeryShortCode->loadTemplate(Array, ‘’) #2 /home2/mysite/public_html/wp-content/plugins/js_composer/include/classes/shortcodes/core/class-wpbakeryshortcode.php(366): WPBakeryShortCode->content(Array, ‘’) #3 /home2/mysite/public_html/wp-content/plugins/js_composer/include/helpers/helpers.php(1317): WPBakeryShortCode->output(Array, ‘’) #4 /home2/mysite/public_html/wp-includes/shortcodes.php(343): vc_do_shortcode(Array, ‘’, ‘vc_btn’) #5 [internal function]: do_shortcode_tag(Array) #6 /home2/mysite/public_html/wp-includes/shortcodes.php(218): preg_replace_callback in /home2/mysite/public_html/wp-content/themes/porto/vc_templates/vc_btn.php on line 100
Hello, @max_z1,
We have to check it on your site, can you please contact us via our support system with your site WP Admin and Cpanel Login details so that we will check it for you on your site and provide you the best possible solution for it.
Regards, P-THEMES.
Hi Porto, thank you for a very thorough theme!
I’m having a problem with my minicart icon in the header. When I add products, the little product count number in it jogs up and down, but the number itself does not increase. I’ve seen it increase but only the very first time after an upgrade, and never again. Ideas?
Hello, @escotthug,
That is because of the cache or any third party plugin confliction, so please remove your server cache and then deactivate it till you are in the development process and then deactivate all the third party plugins from your site and Activate the Parent Theme if you are using the Child Theme, and finally check back your site after removing the browser cache, I am sure you will not finds this issue anymore. Otherwise, please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site.
Regards, P-THEMES.
Thank you. It was the YITH Easy Order Page plugin. Using it to Add to Cart produces the behaviour described. Thanks again, guys!
Hello, @escotthug,
Sound’s Good!!! that you have found the culprit. Thanks for your understanding and for contacting us.
Regards, P-THEMES.
Your ip address is blocked as spam!!!
I have a problem. “Error: Your ip address is blocked as spam!!! ”
The domain is https://www.territoriohost.com
Hello, @Territoriohost,
I have found and whitelisted your IP, Please try again now, I am sure you will not finds this issue anymore.
Regards, P-THEMES.
Your ip address is blocked as spam!!! I still have the same problem, can you help me?
Hello, @Territoriohost,
I am sorry I am not able to locate your IP in our Database, Please go to Porto >> Dashboard and deactivate the Theme from there and then again try to activate the Theme with the same purchase code and if finds the same issue then please share your site WP-Admin Login details and purchase code PDF file with us via our email newsmartwave@gmail.com so that our experts will check and solve this issue for you on your site.
Regards, P-THEMES.
Sorry, it could not connect to the Porto API server. Please try again later.
Your access is temporarily blocked because of connection limit to API server. Please contact us from Porto support to unblock it.
Hello, @Territoriohost,
I have found and whitelisted your IP, Please try again now, I am sure you will not finds this issue anymore.
Regards, P-THEMES.
How can do this https://prnt.sc/1d592qi using Porto i can’t find it
Hello, @AgencyWebMedia,
You can use Porto Products element and set that element as per your requirements with showing Filter.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 03/12/2020. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hi dear Please I try to find this Option on porto But i don’t find it check this photo https://prnt.sc/1d4yyu4 real exemple on this website https://demo.thembay.com/greenmart/home-2/ I want this Products Tab to be able to add categories , Tag , Attributes or something like that using ajax without loading . Please back as soon as possilbe
.
Hello, @AgencyWebMedia,
1. You can use the Porto Tabs element and then set Product Categories, Product Tabs, and Product Attributes elements under it as per your requirements.
And also could you please purchase a support extension to get further support? Your 6 months of support period is expired from 03/12/2020. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hello, the theme is good but eveytime i want to upload theme, i have the same issue since i bought the theme “Your ip address is blocked as spam!!!”. I used support to resolve it last time and it did it (thanks), but they didnt explain what i have to do to resolv it. I can’t pay support every 6 month to keep my theme upgraded, can i just have an answer on what i have to do please 
.
domain : https://leon-marine.com/
Hello, @maestrom-digital,
I am sorry I am not able to locate your IP in our Database, Please go to Porto >> Dashboard and deactivate the Theme from there and then again try to activate the Theme with the same purchase code and if finds the same issue then please share your site WP-Admin Login details and purchase code PDF file with us via our email newsmartwave@gmail.com so that our experts will check and solve this issue for you on your site.
Regards, P-THEMES.
Lots of bugs since the last update … New header system which does not work and which breaks the old one suddenly having to go back to an earlier version. I strongly advise against this theme I had only concerns right now.
Hello, @GFCreation,
Sorry to say that but there is no such issue with our latest Theme, the issue must be on your site only and that might be because of your own Customization, so please follow the below listed debugging processes one by one, I am sure it will help you in finding the cause of the issue.
I. Make sure you have everything up to date (Theme, Plugins, Translations files)
II. Remember to reset ALL cache etc after a plugin or theme update.
III. Disable all plugins except WooCommerce and recheck if the issue persists
IV. Check the browser dev console on errors (F12, on most if not all browsers)
V. Double-check your own Custom CSS, or Custom Snippets in function.php is causing it
VI. If you have setup the Porto Speed Optimization Wizard, then please reset it and set all the options to default, uncheck all the options and save changes/compile and check back your site after removing the cache of the browser.And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 29/08/2019. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hi. How can we add an filter to show a single category(Products on sale)? Thank you in advance.
Hello, @BachusXP,
No, sorry to say that but this is not possible, you can show all the categories filters using our Theme elements or widgets but not the specific category filter.
And also could you please purchase a support extension to get further support? Your 6 months of support period is expired from 24/12/2020. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Can someone get back to me on my emails ?? The child theme is not working . The child theme is somehow overriding the parent theme and giving me the error Sorry, you are not allowed to access this page , parent theme is missing. I’m installing it on a fresh wordpress website with no plugins. So the error is coming from the theme.I’m using the latest wordpress version. I don’t see how the problem is coming from wordpress
Hello, @jpkazzi,
Can you please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site.
Regards, P-THEMES.
I think there are a few serious problems with the theme. First I thought it was a site problem. Did a fresh Wordpress and theme install, but still remains the same. These are the issues:
1. Live Option Panel > Header > Header Builder > HTML section: Can’t do any changes. Error message when I press on Publish: Looks like something’s gone wrong. Wait a couple seconds, and then try again.
2. New page > Porto Studio Icon: I select and import the section through the studio that I want on the page. The layout then shows on the page with all the info and sections. But, it can’t be saved or previewed. As soon as I click on save draft, previews or publish is opens a page saying “Page not found”, then all the info is gone.
I have lost a lot of work due to these issues. Not sure if anyone else is experiencing the same.
Hello, @VivianSutherland,
1. It is working perfectly fine for me, please watch this video I have created for you: https://streamable.com/g4v9f2 so the issue is only on your site, not in our Theme.
2. Again there is no such issue in our Theme, this issue is only on your site, please read and follow all the debugging processes listed below one by one, and I am sure it will help you in finding the cause of the issue.
I. Make sure you have everything up to date (Theme, Plugins, Translations files)
II. Remember to reset ALL cache etc after a plugin or theme update.
III. Disable all plugins except WooCommerce and recheck if the issue persists
IV. Check the browser dev console on errors (F12, on most if not all browsers)
V. Double-check your own Custom CSS, or Custom Snippets in function.php is causing it
VI. If you have set up the Porto Speed Optimization Wizard, then please reset it and set all the options to default, uncheck all the options and save changes/compile and check back your site after removing the cache of the browser.And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 19/02/2021. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Need to deregister the website and place it on another having problems, support won’t let me sign in says run out? Can you deregister my licence code
Hello, @Scotlandweb,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
Your ip address is blocked as spam!!!
I have a problem. “Error: Your ip address is blocked as spam!!! ”
The domain is https://staging.greentest.sk/ The IP is
Thanks for fixing the problem.
Hello, @lukilker,
I am sorry I am not able to locate your IP in our Database, Please go to Porto >> Dashboard and deactivate the Theme from there and then again try to activate the Theme with the same purchase code and if finds the same issue then please share your site WP-Admin Login details via our support system so that our experts will check and solve this issue for you on your site.
Regards, P-THEMES.
HI, i dont have it activated alredy, because i couldnt. So i cannot deactivate it.
It is not possible to even activate the licence, this is what happens when I try it: https://prnt.sc/1d0x3pu
Hello, @lukilker,
That is why I asked you to contact us via our support system with your site WP-Admin Login details so that we will check and whitelist it for you.
Regards, P-THEMES.
Sorry for disturbing 
a customer never paid the website, so it was deleted, but now i cannot use my licence because is registered to a domain. What can i do? thanks a lot
Hello, @FreakSyS,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
Hi Porto-Team,
since a few days, there is a whitespace between the top banner and the hero image on product categories. The banner and the hero image are integrated via blocks build with elementor and I could find out, that there is no padding or something else. How can I fix it?
The link to one of the categories is:
https://xn--bserkater-07a.de/produkt-kategorie/Accessoires/Best regards Adrian
Hello, @Mosqk,
Can you please share the screenshot of that space as well you want to remove so that I’ll check and help you out properly.
Regards, P-THEMES.
Hi,
the problem is the elementor scrolling effect, which adds a whitespace above the image – the whitespace is no spacing itself, it is part of the image/animation. You can find the image here:
https://ibb.co/WkgMsYKIf I turn off the scrolling effect, everything is fine.
Hello, @Mosqk,
I am not able to check that space for now, as I think you have already turned it OFF, and you can not fix it with Custom CSS, which requires a more large image to cover that part when scrolling, so whether you can go with turn OFF that scrolling or try to set the large image for it, hope that makes sense.
And also could you please purchase a support extension to get further support? Your 6 months of support period is expired from 15/02/2021. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hi, How can I change my licensed domain name?
Hello, @rrweb,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
Thanks.
You’re Most Welcome!!
I cannot find the block section on the dashbaord for a while. I found the blocks in elementor templates but I cannot edit them. I used to find the blocks before but I can’t no more. Do you have any idea of how I can get access to them. PS: my support expired
Hello, @jljdigital,
Please read and follow the instructions written in our Theme Documentation here: https://www.portotheme.com/wordpress/porto/documentation/faq/6-0-migration-guide/
Regards, P-THEMES.
