461 comments found.
Appearance -> Widgets page has some issues, it is showing blank, please fix it asap
Hi avijith,
Because you have updated WP 5.8. WP 5.8 has just been released with many changes. So, we need time to check all and will update the theme. Now, please install the Classic Widgets plugin https://wordpress.org/plugins/classic-widgets/ or downgrade to WP 5.7.2. We will try to update the theme soon.
Have a nice day!
Hi avijith,
We have just updated the theme. Please update it https://docs.theme-sky.com/gostore/#updating-the-theme
If you need more help, you can feel free to open a ticket here https://skygroup.ticksy.com/. Our support team will help you.
Best regards,
Excellent! Thanks so much for quick response and fix!
You’re welcome! 
Have a nice day!
Hello,
I’d like to know whether Puca accepts multi-vendor dashboard support? In the sense that, if I’m a vendor, and I post my own items, I’ll be able to display them on the main website, which can be seen by customers.
I can also see all my own items as well (dashboard), in which I’ve posted.
Hi _castro,
This is the Gostore theme and it is compatible with the Dokan ( multi-vendor ). This is the link to the demo of Dokan – https://wedevs.com/dokan/demo .
Best regards,
Can I have Video tutorial of this theme, It is really complicated I want to see it’s video tutorials. If there is any video tutorial or any normal tutorial please help me. I want to customize it’s search bar option.
Plz help me how to remove shop by categories option from front home page. I want to remove it completely
Hi yamandmtrainer,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information and more details. Our support team will help you check it.
Best regards,
Hi yamandmtrainer,
This is the document of the Gostore theme – http://docs.theme-sky.com/gostore/ and the tutorial video https://youtube.com/playlist?list=PLbyF_EROfxJRsI60FJB936aJlMOaJx4fI .
Best regards,
Hello, quick question..
when i make adjustments in the “The Options” they dont appear on the website. Do I have to change something before it works?
Hi Piedra84,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information and more details. Our support team will help you check it.
Best regards,
I have bought this theme, all customization of general and header tab are not appearing on any page except home page 1,
Hi ftech-soft,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information and more details. Our support team will help you check it.
Best regards,
Hii,
What are the diffrence between regular and extend licance
Hi, I am interested in this theme, does the registration section have options for registering as a vendor, as a buyer, etc.?
HI
when i am using import data then it showing an error
An error occurred while fetching file from: https://gwalamall.co.in/wp-content/plugins/themesky/importer/data/widget_data.wie! Reason: 404 – Not Found.
Hi Pansoftech,
There may be a problem with your hosting configuration. Please read this article https://ocdi.com/import-issues/ and check it again.
If you can not check it, please try contacting your hosting provider and ask them to check hosting configuration for you (send them the link above).
After doing that, if you still can not import demo content, please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Best regards,
there is a problem with dropdown vertical menu…..in home page.
Hi imtiazmahmud,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you check it.
Best regards,
Hi, I’m not able to translate few words in this theme.
Words are:
SALE (PRODUCT) SOLD OUT (PRODUCT) CHECKOUT (CART ICON ON THE TOP) VIEW CART (CART ICON ON THE TOP) SUBTOTAL (CART ICON ON THE TOP) CLEAR ALL (CART ICON ON THE TOP)
All other words I translated successfully
Hi harrisson80,
You go to Theme Options > WooCommerce and change the product labels in there.
About the texts in the cart, because the cart is cached by WooCommerce. So you need to update cart (add or remove a product from cart) after translating.
If you need more help, please feel free to open a ticket here https://skygroup.ticksy.com/ . Our support team is always ready to help you.
Have a nice day!
hello, pls i have installed the theme on my website but i am finding it difficult to change the logo because i am not seeing any option to change logo on my dashboard
Hi Delawtech,
You go to Appearance > Theme Options > General and change logo in there https://docs.theme-sky.com/gostore/#theme-options
There is also the Logo option in Page Options which allows you to change logo for each page https://docs.theme-sky.com/gostore/#page-options . To see Page Options, you go to Pages and Edit page.
If you need more help, please feel free to open a ticket here https://skygroup.ticksy.com/ . Our support team is always ready to help you.
Have a nice day!
I can’t activate slider revolution
Hi NerfeNerfe,
Please read this article https://skygroup.ticksy.com/article/10856/
If you need more help, please feel free to open a ticket here https://skygroup.ticksy.com/ . Our support team is always ready to help you.
Have a nice day!
Good Day,
I am trying to change the logo and it is not changing, kindly advice
Hi ShelahandShal,
Please check the logo in Edit Page > Page Options > Header – Breadcrumb > Logo > remove it. If it was removed but your logo does not work, please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Best regards,
Hi can I download and use 1 of your demo? If so, can you give me step by step?
Hi YujiTanaka,
Yes, you can read our documentation https://docs.theme-sky.com/gostore/#demo-content and watch our tutorial videos https://www.youtube.com/watch?v=ELJ-EJfNqVw&list=PLbyF_EROfxJRsI60FJB936aJlMOaJx4fI
Best regards,
Cho mình xin zalo nhé!
Hi ann0209,
If you need help, please feel free to open a ticket here https://skygroup.ticksy.com/. Our support team is always ready to help you.
Have a nice day!
Slider Revolution not imported while importing demo content
Hi folkscode,
Thank you for using our theme!
Please check to make sure that you activated the Slider Revolution plugin before importing. Also, you can get the slider packages in the plugins\themesky\importer\data\revslider folder and manually import them.
If you need more help, please feel free to open a ticket here https://skygroup.ticksy.com/. Our support team is always ready to help you.
Have a nice day!
you want us to purchase the license for Slider Revolution separately?
Hi folkscode,
No, you don’t need to purchase Slider Revolution. Please read this article https://skygroup.ticksy.com/article/10856/
About importing slider, please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you check it.
Best regards,
Hi,
I have Gostore theme and when I enable redux plugin “Add to Cart” button on woocommerce disappears.
Also Theme option disappeared Also in footer blocks I can’t change the footer block background color
Kindly advice how to fix this problem and not to have it again in the future
We appreciate your quick response
Thank you
Hi ShelahandShal,
You go to Appearance > Theme Options. Please check to make sure that you don’t disable Add To Cart button in the Shop/Product Category and Product Details tabs. Also, please make sure that you don’t enable the Catalog Mode option in the WooCommerce tab.
You go to Appearance > Theme Options > Color Scheme. You change the Footer Background Color option in there.
If you need more help, please feel free to open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Have a nice day!
Thank you for your response
in Appearance there is NO Theme Option to go to as I explained to you and when there was Theme options> there was NO Color scheme ??
Kindly advice
Hi ShelahandShal,
Please check again to make sure that you installed the Redux plugin correctly.
If you still can not get it, please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you check it.
Best regards,
Hi,
I couldn’t find the “Deals ends in” word to translate in .po file. Where can i translate it?
Hi ersintat,
It is in the ThemeSky plugin. Please translate the ThemeSky plugin.
If you need more help, please feel free to open a ticket here https://skygroup.ticksy.com/. Our support team is always ready to help you.
Have a nice day!
Thanks for your quick reply. I edited the .pot file in ThemeSky plugin. I made it tr_TR po and mo. But when i was refreshed there is no change. Is there any other thing do i have to do?
Hi ersintat,
Your language file may be incorrect. You try using the Loco Translate plugin and create the language file with it. For more information about using Loco Translate, you can watch our tutorial video https://www.youtube.com/watch?v=X7IzOLqfneI&list=PLbyF_EROfxJRsI60FJB936aJlMOaJx4fI&index=13
If you need more help, please feel free to open a ticket here https://skygroup.ticksy.com/. Our support team is always ready to help you.
Have a nice day!
Ok i got it. There was a “themesky” word at the begining. I solved with Loco. Thanks for your help.
You’re welcome!
Have a nice day!
Hello
Do you have an active demo for the RTL version? Are all elements, headers, footers and sliders RTL?
Hi conradgreen,
Thank you for being interested in our theme!
Our theme supports RTL. Don’t worry about it! We will consider adding a demo for it in future.
Have a nice day!
Hi Just want to make sure if the bottom menu for mobile view can be changed?
Hi codearm2,
Please send an email to themesky.help@gmail.com and tell us more details about what you want to change. We will check and reply to you.
Have a nice day!
okay!
