138 comments found.
No dummy for products as well! The theme is too slow to load.
Hi,
Thank you for purchasing.
Please follow the detailed instruction about how to import demo contents from here https://docs.themegoods.com/docs/framed/demos/
How can I import the dummy data for posts? Why is that not included in your demo data?
Hi,
Thank you for purchasing.
Please follow the detailed instruction about how to import demo contents from here https://docs.themegoods.com/docs/framed/demos/
I think you didnt read my message. I am trying to import the posts but they are not getting imported through the demo data import. Whai is the way out to import the dummy data for posts?
Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
Then please let me know ticket ID so I can help you quicker.
I figured it out, your main demo contains all the files, the rest of the demos dont. I think you need to mention that.
Please tell me how can I make the page scroll down if I am using the slider as shown on https://themes.themegoods.com/framed/food/ . I want to add more content to this page but it doesnt let me scroll down.
Did you mean you want to create a one page website?
Not exactly. I just want the home page with slider to scroll down. I want to add more sections and information on the home page, but the slider (velo slider) doesnt let me scroll down.
Thank you for your info. Velo slider is fullscreen widget so it doesn’t support adding other widgets below it since it’s required using fullscreen content areas as we shown within our demo site. Thank you for your understanding.
I need the sections below the slider. Give me a work around please. Or else I will have to take my refund back from you.
No response? This is your support? You cant answer a question on public forum. What are you going to do if I create a ticket??
Pre-sale question – If there an option on the Admin side that shows which proofs in a gallery are selected by the users?
Hi,
Thank you for your interest.
Basically you can see images which are approved from the proofing gallery page itself and you can also download approved list from that page as well.
Is it possible for the side menu that appears after you hit the hamburger icon to have the items in that side menu underline when hovering in the same way as the items in the top main bar menu? I cant seem to find settings to do that in either Elementor or Wordpress. My site is at http://wallacevisuals.com/ Thanks and I love the theme.
Hi,
Thank you for purchasing.
Currently It doesn’t support that. We will consider to add it into the future if there are many requests from customers.
Hi, I’m considering buying this and I wanted to know if its possible for clients to download high res images (for free) once they login from the client portal. Great looking theme btw!!
Hi,
Thank you for interesting.
Yes technically you can add gallery zip file for each proofing gallery which your client can download.
How loading image can be changed?
Hi,
Thank you for purchasing.
You can customise it from Settings > LoftLoader Lite.
Hi, is there a way to have the blog page as homepage?
Hi,
Thank you for interesting.
Yes you can set blog page as homepage.
1. How do you increase the size of the burger menu, WooCommerce cart, and client login icons in the navigation menu? Both for desktop and mobile 2. How do you change the background image of the password protected page?
Hi,
Thank you for purchasing.
Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
Hello Do you have a demo of this theme with a left menu?
Hi,
Thank you for interesting.
Yes please see an exmaple here https://themes.themegoods.com/framed/street/
Is it possible to have a masonry of photos as the homepage with a smart filtering for the category of images on the menu?
Use the framed/street menu style but everything else from the other demo under framed template? is that possible?
Is it possible to have a masonry of photos as the homepage with a smart filtering for the category of images on the menu? A : Really sorry, it doesn’t support that layouts.
Use the framed/street menu style but everything else from the other demo under framed template? is that possible? A: Yes of course you can do that.
for my first question is it possible to have homepage (left side menu) a masonry images and the left menu (travel, food, commercial) and it filters and shows only these set of images on the homepage itself?
is it possible to have homepage (left side menu) a masonry images and the left menu (travel, food, commercial) and it filters and shows only these set of images on the homepage itself? A: Yes it’s possible to do that.
Great! Thanks for clarifying. I’ll purchase this theme.
is it possible to have a toggle with a dark and light version?
It doesn’t support that option.
Hi I have seen a few comment about the content builder has disappeared, you have told us to update to the latest theme which I have did it but still no luck, any idea?
Hi,
May be you posted to wrong theme? We are not using content builder. We are using Elementor as our main page builder.
sorry you are right, it’s photography theme.
Could you please contact us here https://themeforest.net/user/ThemeGoods with your site’s username/password so we can check it for you please.
Good morning, I have updated to the latest version of Wordpress and the template has stopped working. Could you help me?
Hi,
Thank you for purchasing.
Could you please try to update the theme and all required plugins to see if it fixes the issue. Here is detailed instruction about how to update theme https://docs.themegoods.com/docs/framed/getting-started/how-to-update-the-theme/
I love this theme and I am interested in using this for a photographer/videographer client. Do the galleries accommodate video? Is it possible to have a video only gallery on this theme?
Hi,
Thank you for interesting.
Yes you can add video content using portfolio module or you can add video to page using drag&drop Elementor page builder.
Hi I am trying to install the new update and I am getting this error, could you please let me know if I am doing something wrong? I am using the Envato plug in option for the update.
Unpacking the package…
Installing the theme…
The package could not be installed. The theme is missing the style.css stylesheet.
Theme installation failed.
Hi,
Thank you for purchasing.
Could you try to unzip the file first because there are many folder in the file ex. manual, theme, license info.
Then you will find framed….installable.zip, upload that file to WordPress Dashboard > Appearance > themes. Once you uploaded activate theme via Wordpress admin.
Hi I have purchased the photography framed and very complicated and no video help in you tube or other support for client portal and editing with WordPress
Hi,
Thank you for purchasing and you feedback.
We are help setting up demo contents for you. So you can use it as a starting point and replace demo contents with yours.
If you want us to help you on that part. Could you please provide us WordPress account and let us know which demo you want to install using contact form here https://themeforest.net/user/ThemeGoods
Thank you for your patience.
Hi, I bought your theme, because it wrote “responsive” and “ready to use website”, but with this example (https://themes.themegoods.com/framed/landscape/) there is obviously a problem with responsive (no menu, unscheduled scrolling). I hope you will quickly fix the theme because in the state we can not say that the theme is responsive. Best regards Manu
Hi,
Thank you for purchasing.
We will release the update for the issue very soon. For quick fix. Could you please go to Appearance > Customize > Additional CSS and add below code.
body.elementor-fullscreen #wrapper
{
overflow: hidden;
}
Ok thanks for your help. I’m waiting for the fix
Hi, thank you for your pack its great! I have a bit of an issue with the gallery previews/thumbnails are a little bit blurry. The uploaded images are good quality. Any ideas would be greatly appreciated. It it possible that jetpack causes this?
Hi,
Thank you for purchasing.
Could you please provide URL of page which has issue please.
Hi thank you for your reply,
below are the galleries with the issue, the problem is not major but you can tell that the previews are not as sharp as the images when you click and maximise.
https://tasossiakotos.com/gallery/masonry-with-space-3-columns/ https://tasossiakotos.com/I didnt have the issue with the original photos from the theme.
Also since we are here any idea how I can enable the right click mouse option? it seems its locked for the whole page.
Thank you in advance.
1. You can increase gallery masonry grid dimensions from Theme Setting > Images > Gallery Masonry Image Dimensions Settings > Image Width to larger than 440px.
Then install and run this plugin https://wordpress.org/plugins/regenerate-thumbnails/
2. You can enable right click by disable this option from Appearance > Customize > General > Image > Enable Right Click Protection.
Hi thank you that was a big help! its looks great now. I have one more question if you dont mind answering. is there is a way to reduce the gap between the images in the gallery?
It seems that I can do it in the edit mode just reduce the margin but then when I update it doesnt keep the new margins settings.
And one more thing in the tablet mode when I move in my ipad to landscape view the main menu jumps below the logo area instead of staying as a burger icon or as a normal menu in the correct position.
Many thanks in advance.
here is the url again: https://tasossiakotos.com/
1. Currently it’s required changing core theme and plugin code which is quite complex customisation. We will look for the solution and will release the update for this option soon.
2. Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
Hi again, Is it possible to upload short movie clips in the photo gallery? I tried to upload a short one 15Mb in the image gallery and it didnt work. here is the URL : https://tasossiakotos.com/
Please contact your webhosting provider and ask them to increase PHP file upload size limitation to 20MB. The issue is related to your server limitation setting.
Thanks once again much appreciated, I have managed to upload a video in my gallery but for some reason the thumbnail is not showing even though I have set up a feature image and also I have added a URL from video. when you click the video it opens properly and plays as normal the only issue is the grey thumbnail.
URL below, you can see the problem at the bottom of the page.
https://tasossiakotos.com/gallery/fun-art/I checked your provided URL here https://tasossiakotos.com/gallery/fun-art/
But it returns 404 not found. Could you please check.
Hi so Sorry, I think changed the URL after I posted here while I was working on the website,
Please have a look again I tried several things nothing worked. I installed a plug in for video thumbnails, also I tried to give a feature image from the wordpress options in the media gallery again didnt work either.
Here is my URL: https://tasossiakotos.com/gallery/art/
Many thanks in advance.
Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
Hello, I’ve seen it, it’s very good and before buying it I want to know if I can use it with several clients or if there is a limit.
Hi,
Thank you for interesting.
You can use 1 regular license per 1 website. You can read more about the license here https://themeforest.net/licenses/terms/regular
Google speed test and only gave a 24. Where are you getting your speed test done and how much content are you putting when your doing the testing?
We tested all our demo sites from https://gtmetrix.com/
Presales question: Can vertical images be used for slideshows? All I see are horizontal images
Hi,
Thank you for interesting.
Yes of course you can also use vertical images too.
Hi! Is there anyway to hide the footer (IG carroussel) in single blog posts? Thanks!
Hi,
Thank you for purchasing.
Could you please go to Appearance > Customize > Additional CSS and add below code.
body.single-post #footer_photostream {
display: none;
}
Thanks! 
You are welcome 
Btw, Could you help us rate for the theme please?
BTW, is there any specific place to insert the Google Analytics code? There’s no Child Theme so I’m not sure about modifying original php files. Thanks.
I think you can use one of Google Analytic plugins here https://wpforms.com/best-google-analytics-plugins-for-wordpress/