12893 comments found.
dear team plz help the instagram display in footer has stopped working
Hi,
Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/woodmart-premium-template/ If your support is already expired then you need to extend it on ThemeForest first.
Regards
hi just to check with u my video is not loaded on mobile version, only on desktop …
https://www.flykeys.com.my/360-degree-view/this part > FLYKEYS MSIA FLYKEY LK03S Premium Digital piano, featuring flagship sound technology and GRAND PIANO feel keyboard. Experience music together !
can i know why ?
Hello,
Sorry, but the background video feature in WPBakery works on desktops only. It is not supported by mobile devices.
Kind Regards
1. I want to create an e-commerce web site by a theme but I could not understand which Page Builder will be better between WPBakery and Elementor Free version, please let me know which will be better. 2. WooCommerce feature does not support in Elementor Free version, Can I create a full featured e-commerce web site by Elementor Free?
Hello,
Thank you for contacting us.
We recommend you to use Elementor as a more advanced page builder nowadays.
Kind Regards
Hi, quick question, my woodmart site dropdown menu is slow to show up sometimes does not show up at all. do you know what can i do to fix it? thanks! ( https://securityguardtx.com/ )
Hi,
Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/woodmart-premium-template/ If your support is already expired then you need to extend it on ThemeForest first.
Regards
Hi, so the theme was not bought by me, but now I am managing the website. How do I extend the support? I dont need the theme just your support. Please advise, thanks
Hi, so the theme was not bought by me, but now I am managing the website. How do I extend the support? I dont need the theme just your support. Please advise, thanks
Hello,
In this case, you need to contact using the account from which you purchased the theme. Otherwise, you need to purchase a new license to get support from our team.
Kind Regards
Hello, I’m already using your with GPL license theme for test, but theme too slow. I think this issue for relate to request. If i buy your standard license, will faster? Best regards!
Hello,
Sorry, but we don’t provide support for illegally downloaded copies. The only place where you can get the theme that we are responsible for is ThemeForest.
Kind Regards
I absolutely understand, i wil buy your theme.
Let me know if you have any further questions. I would be happy to hlep.
Do you have a demo theme for site speed? (with average hosting service)
Yes, you can see how our theme can be optimized with cheap hosting here https://woocommerce-625997-2033187.cloudwaysapps.com/
Thanks for your interest, i will buy for a moment .
You are welcome!
Hello again! a quick question to you! I have extra package on this link. My web site will fast? You can see the hosting resources at the bottom of the page.
https://www.limonhost.net/hosting?gclid=CjwKCAjw0qOIBhBhEiwAyvVcf5c5KISkrzBeK0g4KEFuDilCTR9OUQTPoK-sFthR8AEZZLC3nhD8GBoCilkQAvD_BwEHello,
Yes, it should be fast. But low hosting resources might limit the number of visitors that your website can manage. Sorry, but we can’t advise you on this matter since we haven’t used this hosting previously.
Kind Regards
Thanks for interests. The best theme in wordpress!
Hi! Is it possible to use an audio player for a music producer? Do you have the native theme player or do I have to use a plugin? Thanks.
Hi,
Sorry, but there is no such option in our theme and WooCommerce by default. It may require additional code customization or extra plugin but we don’t have an instruction for this. It is out of our theme support scope.
Regards
Hello! How are you? I need help with my website. I have no problem with this image on mozilla, opera, chrome and edge—> https://gyazo.com/db42423b8085df7030a6533910880881
But take a look on Safari—> https://gyazo.com/2ff4fc1c244e85863bf4193a6435c4b9
This is my website (sorry for shortener, I don’t know how to hide my url in comments)—> https://bit.ly/3j88wvo
Thanks a lot!
Hello,
We have tested your website in Safari but don’t see any problem with the slider https://prnt.sc/1i0zirb Could you please clear your browser cache and check again? Also, try to test your website with a different device if possible.
Kind Regards
@media (max-width: 920px) { body.single-post .sidebar-container { display:none; } } add new update !
Hi,
Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/woodmart-premium-template/ If your support is already expired then you need to extend it on ThemeForest first.
Regards
Hi, presale question: in shop page, when you click on a filter, the page seems to be entirely reloaded (no ajax?), and it takes the screen view to the top of the page. Is it possible to use the filters and stay in the same place from where you clicked? thank you!
Hello,
The page is not reloaded and filters work with AJAX. But yes, you can disable this “scroll to top” effect after AJAX.
Kind Regards
Hi, awesome to hear that!
Let me know if you have any further questions 
Hello, is this normal in mobile??: https://imgur.com/a/RAKTsSO
if you look, one column moved down with no reason. all columns and images have the same settings. it should look with a grid 2×2 in mobile. domain is written in the description field in imgur if you wanna see in your smartphone.
Hi,
Could you please send us a link to your website where we can see this issue?
Kind Regards
hello again friend
1. In the mobile version do not take the styles of products in the STORE page and in RELATED PRODUCTS And a rare circle also appears.
https://www.dropbox.com/s/fy5x924cydtmuk7/IMG-20210729-WA0000.jpg?dl=0 https://www.dropbox.com/s/n1lwwaq7ziv3ru5/IMG-20210729-WA0001.jpg?dl=0PROBLEM LINK (MOBILE) https://lucattistore.com/tienda
2. in the pc version do not pick up styles in RELATED PRODUCTS
https://www.dropbox.com/s/5fzjx6fe20wygzq/WOO2.PNG?dl=0PROBLEM LINK (MOBILE) https://lucattistore.com/tienda
I have deactivated all the plugins that have nothing to do with the theme and it does not work.
I HOPE DON’T SAY THAT I DON’T HAVE SUPPORT, I JUST NOTIFY YOU SO YOU TAKE INTO ACCOUNT CORRECTING THESE ERRORS.
A GREETING
Hello,
Please, send us your admin access using the contact form on our profile page so we can check what is wrong there.
Kind Regards
Hello, thank you, I have already sent you your help.
Thank you
Hello again, I was able to fix the problem now, the theme styles were missing.
Thank you so much for everything
Great, we are glad that you sorted it out!
Pre-Sale
Which Template Using Simply Green Trade https://simplygreentrade.com/Hello,
It is not any of our demo versions. This layout is built custom with the help of additional customization by its developer.
Kind Regards
do you have a demo of where I can see selling products + selling booking services ? Im using dokan multi-vendor plugin and I want to sell products + booking like airbnb does your theme compatible ?
Hello,
Thank you for your question.
We don’t have a booking demo, unfortunately. As for the Dokan plugin, you can see it in action here https://woodmart.xtemos.com/handmade/store-listing/
Kind Regards
Hi Team,
Theme is working so good so far.
Small issue.
When I access the system as a guest (without login) and click on a product ‘select option’
https://i.snipboard.io/f7MWbL.jpg
it’s not showing like this
https://i.snipboard.io/lYEHQ1.jpg
It’s directly navigates to the product page.
https://i.snipboard.io/JaiKM3.jpg
When I logged in, Its perfectly working.
Also as guest can’t add to cart even after select the color
https://i.snipboard.io/nGTCZr.jpg
I must have missed some configuration. Please support.
Thank you.
Hi,
Thank you very much for using our theme.
Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/woodmart-premium-template/
Regards
Hi Team,
I’m searching for a template that offers a really good vendor experience – their brand page must look great and their shop needs to be branded and offer further insights into the business if desired. Is this something you are working on or is it something that can be built out easily?
Thank you for taking the time to review this.
Hello,
Thank you for contacting us.
By default, there is no such functionality in our theme and in other WordPress themes as well. Usually, our customers use Dokan multivendor plugin for this. Our theme is fully compatible with it. You can see how it works on our demo https://woodmart.xtemos.com/handmade/store/ellen/
Kind Regards
In single product page, we have the option to show the Breadcrumb above the title, or completely on top left side of the site, right above the left sidebar (which is where we display it)
But we don’t have that option in other parts of the site. For example, to keep the site design as consistent as possible, we want to display the Breadcrumb all the way to the top left side of the Product Categories page (I mean, on top left side of the page, above the sidebar), but our only option is to display it in the same row of the Filters dropdown.
Is there any snippet to implmenet this move? if not, please consider adding this option to the theme so that we can keep our design consistent.
Thanks
Hello,
Sorry, but these layouts are different there is no such option at the moment. We will consider extending this functionality in the future.
Kind Regards
How Can We implement drop a hint function like tiffany.com using woodmart theme?
Hello,
Sorry, but we don’t quite understand what function do you mean. Could you please send us a screenshot?
Kind Regards
I have a question and I want an answer from you What is the hosting that you are working on regarding the template and destruction? Because I dealt with Bluehost very weak and I dealt with a2hosting rather weak I want to host with a click of a button that opens the template and the site Please help me
Hello,
We recommend you try Cloudways hosting. We have tested it with our theme and got very good performance results. Check our test website https://woocommerce-625997-2033187.cloudwaysapps.com/ As for our demo, we have our own dedicated server to host all our projects and websites.
Kind Regards
Hello,
Yes, you can do this with additional code customization. Sorry, but it is out of our theme support scope and we don’t have an instruction for this.
Kind Regards
Hello,
My support is expired but I have a bug in your theme it is not showing the size guide in the products page, I have enabled it every option that needs to, I’m attaching the link to the picture of the same below. can you please check it? https://drive.google.com/drive/folders/1bHSS9DrROZ-ns9OQAtL-NwCNeNOhPvsy?usp=sharingThank You, Thekemcho
Hello,
Please, send us your admin access using the contact form on our profile page so we can check the problem for you.
Kind Regards
Hello, The problem has been solved thank you for your resposne.
Thank You, The Kem Cho
No problem. We are glad that you sorted it out.
