23244 comments found.
hello I changed domain name but how do i change the domain that is linked to the license?
Hello, @erkan1095,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
thank you
You’re Most Welcome!!
Hello again, Can you reset my purchase code. I will use the domain cablejetting.com Thanks
Hello, @erkan1095,
I have reset your purchase code, now you can use the same purchase code for the registration of your theme.
Regards, P-THEMES.
Hi, the load more products button takes much time on mobile then desktop feels like it’s stuck. any help?
Hello, @zainnadeem30,
That might be because of your server configuration, you have to set your server configuration as listed below:
PHP version 7.4.
Memory Limit 256M or higher.
max_execution_time 600 or 1000
memory_limit 256M
max_input_vars 2000
post_max_size 64M
upload_max_filesize 64MAnd also you have to speed up your site as well: https://ptheme.zendesk.com/hc/en-us/articles/360020667437--32-Porto-Site-Speed
You can use Porto >> Speed Optimization Wizard as well as per your requirements.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 16/01/2021. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hi,
I can’t for the life of me work out how to change the color of a link within a blog post.
See attached for the screenshot – you will see that the link to an external website is the same color as the text. Meaning the external link is barely visible.
Please advise.
https://www.fjpinvestment.co.uk/broad-oaks-development-downham-market/ https://ibb.co/xjKcZWT (Screenshot of where the link is demonstrating how it is the same color as the rest of the text within the blog post).Hello, @jamiejohnson6,
Please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check back your site after removing the browser cache.
.single-post .entry-content p a {
color: red !important;
}
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 27/03/2020. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
This is the first time i asked for assistance since i bought the theme.
I made the change you said above on Friday afternoon and it is now late Saturday and it didn’t work.
I cleared cache too shortly after making the change but i can see it has not worked.
Here is the screenshot of the code i added to the bottom of custom css: https://ibb.co/M7bNTsw
In addition in case you are misunderstanding – it is the link circled here that is needed to change in colour https://ibb.co/NpN9K3h
The links within a blog post are showing as practically the same color as the rest of the text.
Hello, @jamiejohnson6,
I can see there is another curly bracket at the end of the Custom CSS code, it look likes you have used it under any media query, so try to use it freely, not in any media query and check back. Otherwise, Please contact us via our email newsmartwave@gmail.com with your site WP Admin Login details and with this comment URL and with your purchase code PDF file so that our experts will check/verify and check it for you on your site.
Regards, P-THEMES.
Perfect. That worked. Thanks for the help
You’re Most Welcome!!
Hello,
Can you please check, it seems that your theme is using outdated filter woocommerce_loop_add_to_cart_link
Hello, @kliudziau,
Thanks for sharing this info with us, I am forwerding this to our development department for checking it and fix it and update it with the upcoming update of the Theme.
Regards, P-THEMES.
Hi working on a client website and I want to show wishlist without hover. Currently its showing wishlsit only on hover.
Link: https://destinysoft.co/Skindippity/home/ > featured products Please help
Client username on envato. aalaquis
Hello, @DJPete2009,
Please ask your client to contact us via our support system with his Envato Theme purchased account and with a purchase code license as well so that we will check/verify and help him out. I am sorry but without purchase code verification I am not able to help you.
Regards, P-THEMES.
Hi I have problem to activation licene, I have info: Your ip address is blocked as spam!!! my website is fishingbrothers.pl
Have a nice day Mat
Hello, @mimikss,
I am sorry I am not able to locate your IP in our Database, Please go to Porto >> Dashboard and deactivate the Theme from there and then again try to activate the Theme with the same purchase code and if finds the same issue then please share your site WP-Admin Login details via our support system so that our experts will check and solve this issue for you on your site.
Regards, P-THEMES.
Good day, I really like your theme. I just have one question prior to purchasing it. Do you have an option to “track orders” or is there a plugin that will work well with the theme?
Hello, @ScarFace,
First of all, thanks for showing your interest in Porto WordPress 
The track order is not the default functionality of the WooCommerce so by default this is not possible, but there are hundreds of WordPress plugin for it, so you can try with any one which better meets your requirements: https://www.google.com/search?q=track+order+woocommerce&rlz=1C1AVFA_enPK827PK827&oq=Track+Order+Woocommerce&aqs=chrome.0.0i13j0i22i30.4599j0j7&sourceid=chrome&ie=UTF-8
Regards, P-THEMES.
is it compatible with mailchimp?
Hello, @andreaaltro,
You can use the MailChimp plugin with our Theme, many of the customers are using it with our Theme.
Regards, P-THEMES.
Hi there, I sent an email. I bought your theme a long time back, but when I update it to the latest version, my site breaks and breaks all the CSS. 
Hello, @mjdadula,
Can you please share the screenshot and URL of the issue on your site, so that I’ll check and help you out further, in solving your issue.
Regards, P-THEMES.
I am changing domain. My license is stuck in the old domain, how can we fix it?
Hello, @onurline,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
Thanks
You’re Most Welcome!!
Hi p-themes, I have a license key that was working on production – but I need to test updates on staging first. Deactivating the license on production still won’t let me activate on staging. What’s the best way to reset a key?
Hello, @msholly,
I have reset your purchase code, now you can use the same purchase code for the registration of your theme.
Regards, P-THEMES.
I have 4 licenses, and I tried the one I’m using for that project and it doesn’t look like it was reset. I understand I don’t have access to standard support, but is there a private way I can provide the exact key we need to reset?
Hello, @msholly,
Please check our latest Theme update changelog: https://www.portotheme.com/wordpress/porto/documentation/changelog/ as https://postimg.cc/s1JpQsGt
We have updated the feature: theme license manager
So now Porto WordPress provides you the functionality to reset your license by yourself
According to the Envato <s href=”http://themeforest.net/licenses/standard?license=regular”>licensing terms and conditions you need a license for only 1 website. Porto allows 1 live site licensing and 1 staging site licensing for testing purchase per purchase code. So you can set up a staging site without any additional license.
Furthermore, you can read more and all about it here: https://www.portotheme.com/wordpress/porto/documentation/how-to-register-porto/
And you will find the reset license link on our support forum here: http://www.portotheme.com/support/ as https://postimg.cc/t7y9vHvR
Note: we only allow a single URL for license activation. So customers are not able to use a single domain for multi-sites and need to deactivate the license when they want to move a license to another URL or domain.
Now you can reset your licenses by yourself although your site files are destroyed.
Regards, P-THEMES.
Awesome thanks so much!
You’re Most Welcome!!
There is a bug on product pages where you can not click product images or use the zoom functionality.
Hello, @m7themes,
You have to click on (+) icon to zoom the product image, https://postimg.cc/30mkKMdZ & https://postimg.cc/H8wkqQhZ this is how it works, otherwise, if you want to set it zooming by clicking anywhere on the entire product image, then you have to use Custom CSS, Please copy and paste the below-given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check back your site after removing the browser cache.
.single-product .product-images .zoom {
width: 100% !important;
height: 100% !important;
opacity: 0 !important;
}
And also could you please purchase a support extension to get further support? Your 6 months of support period is expired from 17/03/2021. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
You have to have support to report a bug? Have you checked your product pages on the latest version? The issue happened in latest update and it happens globally across all of our sites that use your theme. You can not click any product images.
Hello, @m7themes,
We have tested the latest version deeply, and there is no such Bug in our Theme, so the issue might be on your site only, please try to remove the server cache and check back your site after removing the site and browser cache.
Regards, P-THEMES.
The issue is RevSlider, the theme is not updating the plugin or detecting the update. It detected it on one of our sites, and this resolved the issue, but for some reason it will not update on the others.
Hello, @m7themes,
The plugin is simply and normally updating on my test site, if you have an issue with updating the plugin, then you can download the very latest version of the plugin from this article and Install it on your site manually: https://ptheme.zendesk.com/hc/en-us/articles/360020667477--34-Latest-WP-Bakery-Visual-Composer-and-Ultimate-Addons-for-Visual-Composer-and-Slider-Revolution
Regards, P-THEMES.
That link doesn’t work
Hello, @m7themes,
The above link is working perfectly fine for me: https://postimg.cc/3WvSnxrB please clear the cache of your browser and check back, Otherwise, try on proxy…
Regards, P-THEMES.
I tried from incognito and another browser, it’s redirecting me to a login screen.
Hello, @m7themes,
Please contact us via our email newsmartwave@gmail.com with your site WP Admin Login details, and with your Theme purchase code PDF file and with this comment URL as well, so that our experts will check and help you out.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 17/03/2021. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
What’s included in all item purchases Updates to ensure the item works as described and is protected against major security concerns
Hello, @m7themes,
As I already told you above, that this is not our Theme bug, because it is working perfectly fine for me and for other Customers as well, so the issue is only on your site and also I offer you the support as well, and ask you to contact us via our email: newsmartwave@gmail.com with your site WP Admin Login details, and with your Theme purchase code PDF file and with this comment URL as well, so that our experts will check and help you out.
Regards, P-THEMES.
Hi, I can’t update the plugin on my site. It says IP Blocked for Spam. It’s been over a week and didn’t seem to time out. .How do I get that unblocked?
Hello, @panglosslabs,
I have found and whitelisted your IP, Please try again now, I am sure you will not finds this issue anymore.
Regards, P-THEMES.
Works again. Thank you very much. May I take this time to say how much I appreciate the theme, and the constant flow of updates.
Hello, @panglosslabs,
You can appritiate the Theme by giving the review to the Theme, Thanks for contacting us. Have a great day.
Regards, P-THEMES.
Done! Thanks again.
You’re Most Welcome!! Thanks for contacting us. Have a great day.
Quick view ‘add to cart’, and the small add to cart button on product archives are not adding the product to cart … anyone else experiencing this issue??
Hello, @JustinPywell,
Please follow the below listed debugging processes one by one, I am sure it will help you in finding the cause of the issue.
I. Make sure you have everything up to date (Theme, Plugins, Translations files)
II. Remember to reset ALL cache etc after a plugin or theme update.
III. Disable all plugins except WooCommerce and recheck if the issue persists
IV. Check the browser dev console on errors (F12, on most if not all browsers)
V. Double-check your own Custom CSS, or Custom Snippets in function.php is causing it
VI. If you have setup the Porto Speed Optimization Wizard, then please reset it and set all the options to default, uncheck all the options and save changes/compile and check back your site after removing the cache of the browser.And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 04/08/2020. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Same issue as others, the new Porto functionality plugin crashes the site “] PHP Fatal error: require_once(): Failed opening required ‘wp-content/plugins/porto-widgets/widgets/price_filter_list.php’ (include_path=’.:/usr/share/pear/php:/usr/share/php’) in wp-content/plugins/porto-functionality/porto-functionality.php
Hello, @etinteractive,
Please completely reset your WordPress, and try to follow the instructions showing in this video for Installing your Theme: https://www.portotheme.com/wordpress/porto/documentation/installation-video/ I am sure you will not finds this issue anymore as the videos solution is working perfectly fine for me and for other clients as well, otherwise, please contact us via our support system with your site WP-Admin Login and Cpanel Login details so that our experts will check it for you and help you out in solving your issue.
Regards, P-THEMES.
i put in a support ticket, until then I rolled back the update.
Hello, @etinteractive,
Sound’s Good!!!, Now please be patience once your support ticket will be resolved you will get the reply of your support ticket.
Regards, P-THEMES.
Hi there,
After fresh install I get this error and cant access wordpress, any solutions?
When seeking help with this issue, you may be asked for some of the following information: WordPress version 5.8 Current theme: Porto (version 6.1.4) Current plugin: (version ) PHP version 7.4.10Error Details
An error of type E_ERROR was caused in line 1257 of the file /hermes/bosnacweb06/bosnacweb06ay/b90/ipg.orgatcoil/wp_site_1627419102/wp-content/themes/porto/inc/admin/scssphp/src/Parser.php. Error message: Uncaught Error: Call to undefined function Leafo\ScssPhp\ctype_space() in /hermes/bosnacweb06/bosnacweb06ay/b90/ipg.orgatcoil/wp_site_1627419102/wp-content/themes/porto/inc/admin/scssphp/src/Parser.php:1257 Stack trace: #0 /hermes/bosnacweb06/bosnacweb06ay/b90/ipg.orgatcoil/wp_site_1627419102/wp-content/themes/porto/inc/admin/scssphp/src/Parser.php(1235): Leafo\ScssPhp\Parser->expHelper(Object(Leafo\ScssPhp\Node\Number), 0) #1 /hermes/bosnacweb06/bosnacweb06ay/b90/ipg.orgatcoil/wp_site_1627419102/wp-content/themes/porto/inc/admin/scssphp/src/Parser.php(1178): Leafo\ScssPhp\Parser->expression(NULL) #2 /hermes/bosnacweb06/bosnacweb06ay/b90/ipg.orgatcoil/wp_site_1627419102/wp-content/themes/porto/inc/admin/scssphp/src/Parser.php(1160): Leafo\ScssPhp\Parser->genericList(NULL, ‘expression’) #3 /hermes/bosnacweb06/bosnacweb06ay/b90/ipg.orgatcoil/wp_site_1627419102/wp-content/themes/porto/inc/admin/scssphp/src/Parser.php(1178): Leafo\ScssPhp\Parser->spaceList(NULL) #4 /hermes/bosnacweb06/bosnacweb06ay/b90/ipg.orgatc
Hello, @assafcha,
Please completely reset your WordPress, and try to follow the instructions showing in this video for Installing your Theme: https://www.portotheme.com/wordpress/porto/documentation/installation-video/ I am sure you will not finds this issue anymore as the videos solution is wokring perfectly fine for me and for other clients as well.
Regards, P-THEMES.
Hello there, i did an installation for Elementor. Also i tried to edit the contact form with elementos but i got this message https://prnt.sc/1h0bwor . I also installed js visual composer to edit the page but it seems that is not created with this builder also. Please let me know!
Hello, @Lefteris_Pantos,
If the particular contact form is made using Contact Form 7 plugin, then you have to edit it from WP-Dashboard >> Contact Form, and regarding your issue, Please read more about it in Elementor doc: https://elementor.com/help/known-bugs-and-user-experience-issues/?__cf_chl_captcha_tk__=pmd_23251874ceb2b75687cb6c6f4d7bea3717e572bd-1627489431-0-gqNtZGzNAyKjcnBszQnO or contact us via our support system with your site WP Admin Login details so that our experts will help you out in solving your issue.
Regards, P-THEMES.
Hello, @parisalex,
No, Sorry to say that but this is not possible, as there is no such layout or option in our Theme for it, so this requires Customization.
Regards, P-THEMES.
Ok thank you
You’re Most Welcome!!
Hello there, the newest update of Porto Functionality broke my website not showing WPBakery Elements on the site…after disabling all 3rd party plugins and reactivating them one by one it turns out that the plugin “German Market” is causing this issue after newest update…i think its quite a popular plugin for german webshops using wordpress…is there any issue known by your side? please let me know what i can do to fix this…any help is very appreciated…thanks in advance! best regards!
Hello, @stufiweb,
Sorry to say that but we have not officially tested the German Market plugin with the Theme, nor it is included in the third party plugins compatible with the list confirmed from our end on the item page, So this is the third party plugin issue, not the Theme issue, and we do not provide our dedicated support for third-party plugins issue as because this requires Customization.
You have two options, First, you have to contact the plugin author and ask the plugin author to Customize the plugin core files for you for making them compatible with the Theme for you.
Second, If you want us to Customize the Theme core files for you for making it compatible with the Theme, then you have to contact our Customization team for paid Customization services.
Hope you can understand our limitations.
Thanks for your understanding.
Regards, P-THEMES.
Hello Support,
We are unable to update our theme, it’s showing “Your ip address is blocked as spam!!!”.
Our website is www.artlivo.com
Hello, @asnebula1,
I have found and whitelisted your IP, Please try again now, I am sure you will not finds this issue anymore.
Regards, P-THEMES.
