1271 comments found.
what is key difference between Ave & Hub theme, i see things much similar. Can you guide me on this before i opt for anyone?
Thanks for reaching out!
Things are much different actually. Design approach, layouts etc.
They are both amazing themes with lots of options, so I’d visit both landing pages and make a decision accordingly 
Cheers, Team Liquid
Hi there,
Sorry for the inconvenience. Could you please check again? It should be fine now.
Cheers, TeamLiquid
Hi, nice theme! But I can’t save rows as template anymore, the button “Save changes” is greyed out. My support is expired but this is something standard that should work. Is there a WPBakery update coming? Best regards, Janneke
Hi Jenneke,
Sorry for the late reply!
This issue has been fixed a while ago. Could you please make sure you’re using the latest version of Ave, Ave Core and WP Bakery Page Builder? Please submit a ticket if it doesn’t help. We’d be happy to check it closer.
Cheers, TeamLiquid
THanks
Glad we could help!
Hi, I used polylang to translate my website. I have problem to translate the footer because I see the value com from select options in theme settings.
how I can fix that! many thanks
Hi there,
Thanks for your message.
Could you please submit a ticket with your WP Login credentials? We’d be happy to assist you.
https://liquidthemes.freshdesk.com/support/tickets/new Cheers, TeamLiquidHi, can you answer on my ticket? It’s urgent, it’s #8785. Thank you!
When will be next update?
Hi there,
Thanks for your message.
I believe the ticket is already replied. We plan to release the next update in a few weeks.
Cheers, TeamLiquid
when is the next update available?
Hi there,
We’re already working on the new update. It will be available in a few weeks.
Cheers, TeamLiquid
Hi, im using the last version of the theme 2.8 and how can i fox the following message?
Your theme (Ave Child) contains outdated copies of some WooCommerce template files. These files may need updating to ensure they are compatible with the current version of WooCommerce. Suggestions to fix this:
Update your theme to the latest version. If no update is available contact your theme author asking about compatibility with the current WooCommerce version. If you copied over a template file to change something, then you will need to copy the new version of the template and apply your changes again.
thsnks
Hi there,
Thanks for your message.
No worries, we’ll update WooCommerce files with the next update.
Cheers, TeamLiquid
Been using the theme for years.. Still can’t figure out how to keep the secondary bar at the top on scroll/sticky menu? Help please….
Hi there,
Sorry for the late reply.
Currently, it is not possible to add a secondary bar on the sticky header. However, I’ll make sure to pass you feedback to our product team.
Cheers, TeamLiquid
URGENT. I submitted a ticket. I need you to updated outdated WooCommerce template files. Thank you!
Hi there,
Thanks for your message.
No worries. WooCommerce files will be replaced with the next update.
Cheers, TeamLiquid
I accidentaly deleted the main menu. i tried creating another menu and selecting it as Primary but nothing changed. it shows different pages which i dont even have. kindly assist ASAP
Hi there,
Thanks for your message.
Could you please open the Primary Menu element and make sure the correct menu is selected? https://tppr.me/TVfq8
Feel free to submit a ticket if this doesn’t help.
Cheers, TeamLiquid
I havent updated for a while and when I did my purchase code says its invalid
Hi there,
Thanks for your message.
Could you please try activating again? If it doesn’t help, could you please submit a ticket?
https://liquidthemes.freshdesk.com/support/tickets/newCheers, TeamLiquid
Hi there,
Thanks for your message.
Could you please submit a ticket? We’d be happy to help you.
https://liquidthemes.freshdesk.com/support/tickets/new Cheers, TeamLiquidHi, our ticket has been opened. Grateful!
Hi, Theme getting error.. on installing core / wp bakery plugin, created support ticket on 17th July 2021 but still no reply.. Please support on this.
Hi there,
Sorry about the late reply.
I believe the case is already closed. Thanks for your understanding.
Cheers, TeamLiquid
can you please respond to my support ticket? thanks
Hi there,
Thanks for your message.
Could you please let us know your ticket ID? Looking forward to hearing from you.
Cheers, TeamLiquid
hey there’s the LIQUID EVENTS plugin. In the docs/forum you claim that it’s in the plugins file. i checked. it’s not. how can i get a handle on that plugin? thank you
Hi there,
Sorry about the delayed response.
We checked twice to make sure but couldn’t replicate the issue. https://tppr.me/8yr38 The plugin is included in the ZIP file. Could you please check again?
Cheers, TeamLiquid
Hey, Yes i found it. But it is not available on the dashboard. how can i fix that?
Hi there,
Glad to hear that!
You don’t need the dashboard to install the plugin. Only required plugins are available on the dashboard. Because too many plugin installations might slow down your website.
Hope this makes it clear.
Cheers, TeamLiquid
Hi Team, I have raised 2 tickets in support. But my problem is still not resolved. My ticket is not solved yet and is over a month now.
The main slider on the home page is not loading for me on the website, I tried in few different browser but it is not working. Please assist
My ticket numbers are 8289 and 8614
Hi there,
Thanks for your message.
I believe they are already replied on the support portal. Please let us know if there is anything else we can help you with.
Cheers, TeamLiquid
Hi. I want to use features in Slider Revolution but it says I need to register a Slider Revolution license. I thought Slider Revolution is included in this theme as a premium plugin? I tried to create a new support ticket in your support system but it shows my account is suspended for an unknown reason. Could you please help?
Hi there,
Thanks for your message.
Slider Revolution is bundled with Ave. However, some features (auto-update, pre-built slider templates) might require a single license from Slider Revolution. This rule applies to all themes on the market. Here is a useful article from Envato: https://help.market.envato.com/hc/en-us/articles/213762463-Bundled-Plugins
Hope this makes it clear.
Cheers, TeamLiquid
I have submitted multiple support tickets and have not heard anything
Hi there,
Sorry about the late reply here.
I believe the ticket is already replied on the support portal.
Cheers, TeamLiquid
Hi there,
Thanks for your message.
It was a temporary issue. It should be fine now.
Cheers, TeamLiquid