102 comments found.
I downloaded the latest version but I see 1.3.1 on my website, but your changelog goes up to 1.8. What is wrong?
It has been updated, thanks a lot.
hi we have a problem about demo import
Hello! Please open a support ticket at https://themescamp.ticksy.com/ Regards
New version of Elementor is not compatible with your theme/BimPlugin. Could you please update? An error of type E_ERROR was caused in line 1849 of the file public_html/wp-content/plugins/bim_plugin/widgets/slider/dsc-slider.php. Error message: Uncaught Error: Class ‘Elementor\Scheme_Color’ not found in /home/secureluxetravel/public_html/wp-content/plugins/bim_plugin/widgets/slider/dsc-slider.php:1849 Stack trace: #0 /home/secureluxetravel/public_html/wp-content/plugins/elementor/includes/base/controls-stack.php(2280): BimPlugin\Widgets\Dsc_Slider->_register_controls() #1 /home/secureluxetravel/public_html/wp-content/plugins/elementor/includes/base/controls-stack.php(494): Elementor\Controls_Stack->init_controls() #2 /home/secureluxetravel/public_html/wp-content/plugins/elementor/includes/base/widget-base.php(177): Elementor\Controls_Stack->get_stack() #3 /home/secureluxetravel/public_html/wp-content/plugins/elementor/includes/base/controls-stack.php(300): Elementor\Widget_Base->get_stack() #4 /home/secureluxetravel/public_html/wp-content/plugins/elementor/includes/base/controls-stack.php(2369): Elementor\Controls_Stack->get_controls()
Hello! Please open a support ticket at https://themescamp.ticksy.com/ Regards
I want to use Max Mega menu for my https://vpbmt.com/ but this template can’t support this plugin
Hello! Please open a support ticket at https://themescamp.ticksy.com/ Regards
Hi,
I can’t edit header. The customizations that I made not appyling. How can I change the menu and mail, phone etc. on the header?
Hello! Please provide your website data via contact form to help. Regards
Help me? I can’t upload the logo, the mouse control doesn’t show up. The customization panel allaw the live customization of header, footer logo, social media links do not see yes, menu and other more options. Can you send me the latest installation instructions, or updates? ( bachphung69@gmail.com ) Thanks all
Hello! A related email has been sent, kindly check. Best regards
Hello,
I sent an email from the (support) page couple of days ago, did you receive it? I am having issues with style.
Hello! The related email was replied. Regards
It’s great
Thanks a lot!
Hi, the menu bar is not showing for some reason. I tried all options and couldnt find the error. Please check.
I have filled email form previously. Clicking now on email form is redirecting me to support tab and not any form.
Also, I do not want the back to top button at the right bottom corner of the edge.
It’s not an available option to hide the top button.
Menu is not showing up. Please check that as well.
Sorry, but this site can’t be reached : https://prnt.sc/1i1ykbw
I have reinstalled the theme and the demo import wont work. Try using the same credentials. If there is a quicker mode of conversation, please let me know so that all the issues can be resolved at a time.
And please give the solution as well for future references
Below are the error I see on my site health tab.Also, critical error on website message pops when I try to edit any page.
“A scheduled event has failed” – > I do not know how to sort this
The “post_max_size” value is smaller than “upload_max_filesize” -> Values were correct however I pushed new values and it still didnt work.
Your site could not complete a loopback request – > SSL is working fine. Lease check the error.
Sorry, but this site STILL can’t be reached https://prnt.sc/1i1ykbw. But from the mentioned error it’s not related to the theme itself. “post_max_size” related to the server settings.
Better Elementor Addons is now causing a fatal error. Was updated 3 hours ago. I will try rolling back to previous version. Site loads when I deactivate. I am currently building my site on MAMP.
Update: Better Elementor Addons cannot be rolled back
Hello! Please make sure updating to latest version for both plugins better addons (1.0.5) and elementor (3.3.1). IF still exist contact us via contact form. Regards
What is the trick to editing the custom footer? I’ve tried through Appearance/Bim Theme Options, Edit with Elementor, Edit Page, still no go. I have updated my logo and that doesn’t even show in the custom footer. I see others have had this issue as well. Please walk me through it, as I could n to find a solution in other comments, and there is nothing in documentation.
Please allow access via email to help.
I can’t seem to import the demo data, it lkeeps giving me a Error: error (500) even though my server is meeting the requirements, can you help?
Hello! It seems you are not purchased the item yet. please contact us via contact from to check that. Regards
I have contacted you via the from and have purchased thanks
Replied, thanks
we are having serious speed performance issues, and we had significant header, footer and blog editing problems as mentioned by another user. We used a senior dev to fix the header/footer, still fixing blog as it wont now use our global header. Our main BIG problem is the speed performance issue – we are getting very bad on mobile and desktop. Please can you help us? Our developer is telling us your header/slider code is the problem, but we see you are showing A+ speed on your template listing so that doesn’t make sense.
Hello! It seems you are not purchased the item yet. please contact us via contact from to check that. Regards
Hello! How can I download the landing pages?
Hello! Kindly check that : https://prnt.sc/17viv0h Regards
Does this affect the site? I mean if it will delete any this shall I export a Backup?
It shall not delete any data. But you can take a backup.
I want to know how to hide the “Share on” section in posts pages.
or edit it.
It’s not an available option (customization not covered in support). please contact us via contact form may we can help.
I need a link to that contact form!
Please reply the mail. Mailed you yesterday and today also via contact form. But there’s no response. Your response time is too long. Hired developer for it and have to pay him each day. But not getting any reply from you since yesterday after giving you the rating. Kindly cooperate as promised. Would appreciate. Thanks
Your emails will be replied today. 2 days is average period for response. Thanks
Hello, I have a problem with footer & header & side bar editor they are not working when I click edit or add new custom footer there is no section for editing the element of the footer how can I fix it?
Hello! Please provide your website data via contact form to help.
hello, presales questions: 1. which are all the plugins that has to be installed in order to work seamless? 2. Which plugins are optionals and can be disabled or even deleted? 3. Is it possible to disable , or even better, eliminate for good and forever that mouse pointer follow circle effect? 4. How do you easy manage SEO?5. is there any form to reduce the size of the theme once selected the demo I want? Right now running a test on gtmetrix, creative studio demo results on page size of 4.30 mb! and 10.2 s loading time, which is a total suicide in today’s market. Can you provide a tutorial on how to cut the size at least to half and of course, how to optimize at the maximum. And, if making all that changes, is it possible to achieve an A grade? I do love a pair of demos and want to select one of them, so thanks in advance for your answers.
Hello! 1. yes, plugins (Elementor, better, redux). 2. Other than mentioned above like one-click-import plugin. 3.standred pointer is an available option. 4.Kindly Consult seo specialist. 5.Just use one demo content. 6.Kindly Consult specialist for gtmetrix like wp-rocket. 7.Yes, You can pair more than one demo. Regards
Hello, I have been trying to contact you regarding this theme issues over the past couple of weeks and I have not had a reply to the gmail address and on the supprt cntact form on here. I need to deliver a project to a client and would really appreciate some support on an issue I am having. Thanks
Please check your mail for related response.
HI, the client chose this theme for his presentation, just want to ask before buying, go to deactivate in the administration template arrow TO TOP? The client doesn’t want her there
Hello! It can be added as an option for upcoming updates. Regards
Hi
I can’t see any sliders inside slider revolution
does this issue related the version of slider revolution itself ?
does there ability to set the images on portfolio with big size like here:
https://bim.smartinnovates.com/demo22/
Hello! All demo’s slider is customized via elementor, while the revolution slider was bundled if required to create your own slider. Regards
For portfolio image size; it’s resized based on your selection for number of column to fit it.
I see, but I set 3 columns and the image size still small not like in your demo
It seems you have not purchased the item to be supported more.
