461 comments found.
Hi. Using your theme. https://vibegaming.com.bd/product/logitech-mx-master-3-ergonomic-professional-mouse-black/
On top of some products it show the number of product sold. Like here, it shows 0/4. I want to remove that. How do I do it?
Hi h4ue,
Please read this comment https://themeforest.net/comments/27030720
If you need more help, please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Have a nice day!
HI just bought this theme and its not possible to install, you only get a errormessage that file is expired
Hi Kingofsweden,
You contact your hosting provider and ask they increase the maximum upload size and execution times for your website. Then you download new file gotore.zip and upload it again. You can read document at link https://www.wpbeginner.com/wp-tutorials/how-to-fix-the-link-you-followed-hasexpired-error-in-wordpress/ so information.
If you need more help, please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Best regards,
HELLO I LOOK FOR VIDEO SHOW US HOW INSTALL AND RUNNING THE THEME
Hi faxdirect3752,
You can see the video at the link https://www.youtube.com/watch?v=ELJ-EJfNqVw&list=PLbyF_EROfxJRsI60FJB936aJlMOaJx4fI&index=1 so information.
If you still can not figure it out, please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you check it.
Best regards,
hello, pls i am unable to edit the prices on some of the products, there is no place to change the price
Hi Delawtech,
Please check to make sure that Product Types is set correctly. For more information, please read WooCommerce documentation https://docs.woocommerce.com/document/managing-products/
If you still can not figure it out, please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you check it.
Best regards,
Hi, Dokan is included in the package? Compare product was not working in the demo.
Hi krishnakumar_ka,
Thank you for being interested in our theme!
You can get Dokan here https://wedevs.com/dokan/
Compare is working fine. Please check again.
Best regards,
Hi, thanks for reply. Compare is working now. I was checking shop page mobile view. It’s showing like this https://prnt.sc/1m4eyue I think the shopping page is not optimized for mobile.
Hi krishnakumar_ka,
Please check it on a real mobile device. It is working fine.
Best regards,
I’ve checked in oppo F9 before replying. Will check in some other mobile later. Thanks.
Hi krishnakumar_ka,
Please try clearing your mobile cache and check again. It is working fine on our device.
Best regards,
Purchased but it will not activate with the purchase code Please advise.
Thanks
Hi mdterp71,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Best regards,
Hello good day guys,
I tried to use the header of my choice and also the footer of my choice, its not changing from the default one. what can I do pls.
Thank you
Hi bumfash,
IIf you have selected the header layout and the footer in Theme Options, but it does not work. You go to Edit Page > Page Options > Header – Breacrumb > Header Layout > select Default and Edit Page > Page Options > Page Footer > Footer Block > select Default.
If you nee more help, please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Best regards,
Hi,
what is the name of the plugin responsible for filters? I would like to translate it into my language.
Filters on the store page, which are usually on the left side. It’s about the words: SHOP BY CATEGORIES, PRICE, BRANDS etc.
Hi fatequod,
You go to Appearance > Widgets > Filter Widget Area > change the title of the item ( see the screenshot here – https://prnt.sc/1lej943 ).
If you nee more help, please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Best regards,
hey i cant install this theme in wordpress, it keep on running but it never download the theme, sorry for my english
Hi alefacchi,
Please read our documentation https://docs.theme-sky.com/gostore/#installation and watch our tutorial video https://www.youtube.com/watch?v=ELJ-EJfNqVw&list=PLbyF_EROfxJRsI60FJB936aJlMOaJx4fI and try again.
If you need more help, please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Best regards,
Hi,
This is the best theme I have ever used. I have purchased quite a number of themes previously, this happens to be the best and the cheapest.
Please I have a question, is it possible to separate login and registration on my account page? Even if they appear in my account page, there should be a separate menu for login and registration.
Thank you.
Hi Laz01,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you check it.
Best regards,
Hi, is it compatible with php 8?
Hi Canavardroid,
Thank you for your question!
You should not update php 8 now because it still is being updated with many fixes https://www.php.net/ChangeLog-8.php . We should track and update it when it is stable. PHP 7 still is good now.
Have a nice day!
Hi! Loving the theme so far, but for some reason all of the footers don’t lay out right. I’ve set everything to defaults and in the Preview Footer section it pulls the footer up looking fine, but on the main website all of the information is in a vertical linebreak format instead of the separate columns.
I’ve attached a screenshot of what it currently looks like: https://i.imgur.com/WIPSh7Z.png If there’s a solution I would appreciate it, thanks!Hi pethris,
Thank you for loving our theme! 
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you check it.
Best regards,
Hi there, how can i translate the header strings? I’ve tried with polylang as usual but there is no change.
Hi agrelliebasta,
You can use the Loco Translate plugin to translate the theme https://wordpress.org/plugins/loco-translate/
Some texts are configured in Theme Options > Header.
If you need more help, please feel free to open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team is always ready to help you.
Have a nice day!
How does Mega Menu’s work? Is there documentation available?
Hi floreomedia,
You see the video at the link https://www.youtube.com/watch?v=UCukWyQpRQA&list=PLbyF_EROfxJRsI60FJB936aJlMOaJx4fI&index=3 so information.
If you need more help, please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you check it.
Best regards,
The contact form does not work when you add new text and number fields. please assist with a resolve.
https://nationalflag.co.za/resellersyou are able to complete the form but it does not submit:
<label>Company Name </label>[text text-502 class:input-company] <label>Company Type </label>[text text-503 class:input-type] <label>Contact Person </label>[text* text-56 class:input-person] <label>Email </label>[email email-621 class:input-email] <label>Cellphone number </label>[tel tel-486 class:input-phone] <label>Landline </label>[text text-504 class:input-landline] <label>Fax </label>[text text-503 class:input-fax] <label>Street Address </label>[text text-57 class:input-street] <label>Postal Address </label>[text text-58 class:input-postal] <label>Accounts Contact </label>[text text-59 class:input-accname] <label>Accounts Email </label>[email email-622 class:input-accemail] <label>Company Registration </label>[text text-505 class:input-registration] <label>VAT Number </label>[text text-506 class:input-vat] <label>Full Name </label>[text text-507 class:input-fname] <label>ID Number </label>[text text-508 class:input-id] [submit “SUBMIT APPLICATION”]Hi TylerB93,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you check it.
Best regards,
i changed permalink settings to post name and my side has been down. Pls help
Hi armegaddon,
You try deleting or renaming the .htaccess file. If it works, you will save permalink again. The new .htaccess file will be created by WordPress.
If it does not work, please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you check it.
Best regards,
Hello,
Is it possible to manually translate this theme?
Hi floreomedia,
You can use the Loco Translate plugin to translate the theme https://wordpress.org/plugins/loco-translate/
If you need more help, please feel free to open a ticket here https://skygroup.ticksy.com/. Our support team is always ready to help you.
Have a nice day!
Thank you for the fast reply! Fixed it now.
how to set default footer for all pages, post, categories…
Hi armegaddon,
You go to Appearance > Theme Options > Footer > select the footer.
If you need more help, please feel free to open a ticket here https://skygroup.ticksy.com/. Our support team is always ready to help you.
Have a nice day!
i can’t change logo in electronic 02 . Pls guide me
Hi armegaddon,
You go to Appearance > Theme Options > General and change logo in there https://docs.theme-sky.com/gostore/#theme-options
There is also the Logo option in Page Options which allows you to change logo for each page https://docs.theme-sky.com/gostore/#page-options. To see Page Options, you go to Pages and Edit page (not Edit with Elementor). After changing, you can switch to Elementor and continue editing page content.
If you need more help, please feel free to open a ticket here https://skygroup.ticksy.com/. Our support team is always ready to help you.
Have a nice day!
Hello how are you?
I couldn’t find the place where I can set the product label. In the settings screen it is possible to change the label name but I don’t know how to add it to certain products or categories.
How does this part work? I didn’t find an explanation in the manual either.
Sincerely, Gustavo
Hi webbexdigitial,
- You go to Appearance > Theme Options > WooCommerce > Product Label > change the label name.
- To display the product label, you go to Appearance > Theme Options > Product Details ( or Shop/Product Category ) > Product Label > turn on it.
If you need more help, please feel free to open a ticket here https://skygroup.ticksy.com/. Our support team is always ready to help you.
Have a nice day!
