175 comments found.
need help on slider https://snipboard.io/wxt8or.jpg
Hi,
For any support please open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.
if you are not already registered you have to register by clicking on the “register” button at the top right of the screen. Then make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Bye
Hello, can you pay for the rooms with woocommerce?
Hi,
thanks for the interest.
To ensure a better service and give you a faster answer please contact us through this contact form -> http://support.nicdark.com/pre-sales-questions/
Thanks and have a good day Bye
is it possible to separate the rooms by categories?
Hi,
yes sure, you can use the ID field and the branch option for filter the rooms using the rooms component, however to ensure a better service and give you a faster answer please contact us through this contact form -> http://support.nicdark.com/pre-sales-questions/
Thanks and have a good day Bye
From Friday, i’m not able to connect to the support website. I’m not receiving the confirmation link. I need support on my website.
I opened a ticket for 2 days now, and i’m still waiting for an answer !
Hi,
We guarantee our response in 24/48 hours of opening ticket ( we calculated the average waiting time is 15-17 hours ).
For example if you open a ticket on Friday our team will respond on Monday ( response within 24 hours ) or Tuesday ( response within 48 hours ). Keep in mind the time you send the ticket, our working time is 9:00 to 18:00 so do not expect answers in the night. ( Our working time is UTC + 0 ).
Have a good day Bye
this theme can switch language?
Hi,
thanks for the interest.
To ensure a better service and give you a faster answer please contact us through this contact form -> http://support.nicdark.com/pre-sales-questions/
Thanks and have a good day Bye
hello, I have a problem installing the theme on wordpress. when I install it shows me : Package decompression…
Theme installation…
Unable to install package. The style.css style sheet is missing in the theme.
The installation of the theme failed. Could you please help me;;
Hi,
For any support please open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.
if you are not already registered you have to register by clicking on the “register” button at the top right of the screen. Then make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Bye
why you writed woocommerce , your them is not support woocommerce?
HI,
the theme is compatible with woocommerce, for any support please open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.
if you are not already registered you have to register by clicking on the “register” button at the top right of the screen. Then make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Bye
its very hard to get support from you since 27 hour no one reply me for my request support
Hi,
We guarantee our response in 24/48 hours of opening ticket ( we calculated the average waiting time is 15-17 hours ).
For example if you open a ticket on Friday our team will respond on Monday ( response within 24 hours ) or Tuesday ( response within 48 hours ). Keep in mind the time you send the ticket, our working time is 9:00 to 18:00 so do not expect answers in the night. ( Our working time is UTC + 0 ).
Have a good day Bye
What’s the purpose of support.nicdark.com/ when nobody gonna reply? Please look into my ticket I’m having issues with the template.
Thank you
Hi,
We guarantee our response in 24/48 hours of opening ticket ( we calculated the average waiting time is 15-17 hours ).
For example if you open a ticket on Friday our team will respond on Monday ( response within 24 hours ) or Tuesday ( response within 48 hours ). Keep in mind the time you send the ticket, our working time is 9:00 to 18:00 so do not expect answers in the night. ( Our working time is UTC + 0 ).
However you do not need to write here, you will receive your reply directly in our forum.
Have a good day Bye
I send you 4 tickets from your support webpage and i didn’t recieve any answer the past 2 weeks, is this your support?
Hi,
if you have submitted 4 tickets 2 weeks ago and you didn’t receive a reply means that we have not received your tickets. Usually you should receive the answer in 24/48 hours.
For check your ticket status simply log in to our support forum with the data you chose during registration, once logged in click on the button at the top right “My profile” and then click on the “Topic Started” link to see all open tickets.
Have a good day Bye
Hello, How can I add extra google fonts in the ones already available? Thank you
Hi,
For any support please open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.
if you are not already registered you have to register by clicking on the “register” button at the top right of the screen. Then make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Bye
Good day, we bought marina theme but we facing a problem while we try to display posts using the post grid widget layout 14 (bakery) in a page but it seems that the posts are covering each other can you please help. link: https://olybosuite.gr/experiences/
Hi,
For any support please open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.
if you are not already registered you have to register by clicking on the “register” button at the top right of the screen. Then make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Bye
i have sent you but you didn’t reply, or your contact form is not working, i don’t know i will try to find your email to send the problelm with the licence code there
Hi,
If you still have problems please send me your purchase code and user informations through this contact form -> http://support.nicdark.com/support-registrationlogin-problem/
We will create or reset your account and you will be available to create your ticket without any problems.
Have a good day
Bye 
Hello, pre sales question: your theme which builder is using and support? It is not clear in description. Use WPBakery, elementor or your own? Thanks
Hi,
thanks for the interest.
You can use both.
However to ensure a better service and give you a faster answer please contact us through this contact form -> http://support.nicdark.com/pre-sales-questions/
Thanks and have a good day Bye
I purchased this theme. Are there any ways to add children to the check availability option? please reply here. do not ask to contact through your contact form. still did not get the reply to my previous comment.
Hi,
For any support please open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.
if you are not already registered you have to register by clicking on the “register” button at the top right of the screen. Then make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Bye
done. please take this as an urgent matter.
Thanks
Does this support Woocommerce checkout ?
Hi,
thanks for the interest.
To ensure a better service and give you a faster answer please contact us through this contact form -> http://support.nicdark.com/pre-sales-questions/
Thanks and have a good day Bye
still didn’t get the reply
Hi,
this is very strange, let me check.
Bye
Hello
I have just purshed the theme. But i don’t found the child theme in .zip file donwloaded. Can you tell me how to generate the child theme?
Thank you
Hi,
For any support please open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.
if you are not already registered you have to register by clicking on the “register” button at the top right of the screen. Then make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Bye
hi nicdark March 21, 2021 at 11:14 am date submit ticket. Please ansver
Hi,
March 21 is today.. we guarantee our response in 24/48 hours of opening ticket ( we calculated the average waiting time is 15-17 hours ).
For example if you open a ticket on Friday our team will respond on Monday ( response within 24 hours ) or Tuesday ( response within 48 hours ). Keep in mind the time you send the ticket, our working time is 9:00 to 18:00 so do not expect answers in the night. ( Our working time is UTC + 0 ).
Have a good day Bye
Hello! I have search in your manual how to use that page template, customize them and so on. I have change that page template and I did not see any change. Please advice on how to customize this. Also, if I have more than 4 services for room, the design will be broken. Where are shown those extra services in room page? I can’t see them. Than you!
Another issue: “room services” are two separated words in translation. How can I translate this according to my needs since I will have trouble to explain this to my customers? Ex: I will get “Services Rooms”. This is sound ok to you?
Hi,
For any support please open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.
if you are not already registered you have to register by clicking on the “register” button at the top right of the screen. Then make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Bye
Hi, i had install the theme, i start on demo option “Hotel”, but on the home page, the block Booking was behind the slide of Slider Revolution.
Hi,
For any support please open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.
if you are not already registered you have to register by clicking on the “register” button at the top right of the screen. Then make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Bye
Hi, I have sent a question I have about the issues with the theme, but noone responded. Can you please check as I need to make the necessary changes. Many thanks.
Hi,
We guarantee our response in 24/48 hours of opening ticket ( we calculated the average waiting time is 15-17 hours ).
For example if you open a ticket on Friday our team will respond on Monday ( response within 24 hours ) or Tuesday ( response within 48 hours ). Keep in mind the time you send the ticket, our working time is 9:00 to 18:00 so do not expect answers in the night. ( Our working time is UTC + 0 ).
However please send me the link of your ticket? in this way I can see the response time of my team. Simply log in to our support forum with the data you chose during registration, once logged in click on the button at the top right “My profile” and then click on the “Topic Started” link to see all open tickets.
Have a good day Bye
