72 comments found.
when will you be updating the plugins for this theme – just purchased but rev slider is crashing the site
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you and provide you with the latest versions of the plugins.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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Hello Team, I have purchased this theme yesterday and now im trying to import all the demo content but it stuck on 98% from last 9-10hours… What can be reason..
One more thing Im using godaddy hosting and it is a shared hosting so bydefault they are not Providing Suhostin. So is there any alternative way to enable that extension?
How much time it will take to get response as its been already 24 Hours….
One more question i dont want any woo commerce option in this site so will it work if i deactivate woo commerce plugin.
Hi there,
Thanks for writing in! We do see your request from a few minutes ago and we also do it is assigned and we assure you it will be handled as soon as possible.
If you are somehow having an issue with the demo import we would kindly ask you to check your resources as well as you can always try to import our demo content with our XML file
When it comes to WooCommerce you should know that you do not need to use it if you do not wish to use it.
Your request will be handled and thank you for your patience.
Support
Mikado Portfolio part of
Qode Interactive
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Pre-Purchase Question: Looking to purchase the baseball theme but want to make sure all the existing images etc. come along with the theme – do they? Thank you in advance
Hi there,
Thanks for taking an interest! We do not own the copyright for the images featured in this theme. The images in question are only used for presentational purposes on our demos. These images cannot be used on your website, unless you purchase the license from a stock image website yourself.
Once you import the demo content you will get access to the whole content including the images, however since this is only for presentation purpose you need to have a license in order to be able to use them on your website.
Thanks for understanding and let us know if you have any additional questions.
Support
Mikado Portfolio part of
Qode Interactive
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Hello, where and how can I the two Google Fonts scripts
- fonts.googleapis.com - fonts.gstatic.com
deactivate, so that no more requests are sent to the Google server?
Thanks
Hi there,
We would appreciate it if you could please submit a ticket at our Help Center or contact us through this email, include your purchase code and URL of your site in the email, and one of our support agents will check this and assist you further. Thank you.
Support
Mikado Portfolio part of
Qode Interactive
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Hello, when will you update the theme to actual WP Versions? Thanks for your info, Chris
Hello,
Our dev team is working hard at the moment on updating all our themes. We don’t have any ETA when this update will come out, however you will be notified via email when the new update is online on ThemeForest.
If you are running latest WordPress version, please try using this plugin as a temporary solution if you run into issues with widgets on the latest WordPress version.
WP 5.8 introduced block based widgets feature, so we do recommend using this plugin which reverts widgets back to classic as a temporary solution until we add compatibility with block based widgets.
You should know that in case you need latest version of any bundled plugin you can submit a ticket at our Help Center or contact us through this email (just add your purchase code in the mail) and our support agents will provide you with latest version.
Support
Mikado Portfolio part of
Qode Interactive
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Hello, i know the plugin. So your opinion is that the only trouble using new releases of WP is using widgets without classic plugin?
Hi,
As we do not have enough information about what it is you find troublesome with the theme we would appreciate if you could please submit a ticket at our Help Center or contact us through this email, include your purchase code in the email, and one of our support agents will gladly help you.
Support
Mikado Portfolio part of
Qode Interactive
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Presales question. Thinking of using this for a gaming website. How easily is this to be customized? Like if I use the football layout but want to change the terms to gaming, player…etc..etc.
Hi there,
Thank you for taking interest in our theme.
After you install and import the theme content you will get everything you see on our live demo and then you will be able to customize pages, post types, etc to your needs.
Support
Mikado Portfolio part of
Qode Interactive
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Just bought it..did the import….and unable to edit any of the player pages as im seeing straight VC code. The support ticket is a mess. Any help here be grateful
Hi there,
We’ve located your ticket and we can see that your ticket has been updated with an answer so please check the ticket status now, and continue the conversation at Help Center.
Support
Mikado Portfolio part of
Qode Interactive
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I have two major issues with this theme and can not even get support ticket submitted…..
Hello there,
Thank you for writing in!
Could you please explain a bit further what seems to be the issue and provide us with your site URL?
We tested our theme on local installation and everything work as intended. We didn’t come across any issue.
Support
Mikado Portfolio part of
Qode Interactive
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I understand in order to use the images provided in theme I need to purchase them myself. I was just wondering if you could point me in the direction of where you got the pictures from? and I am happy to purchase them. any help would be appreciated. I don’t need all of them just a few here and there
Hi there,
Thank you for reaching us!
You can send in a ticket explaining which design file you require, and our agents will be happy to assist you and check with the designer of the theme if links of the shutterstock images are available. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
Mikado Portfolio part of
Qode Interactive
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Hi, I renewed my support and the Qode website is giving me an error that my support is still expired.
I was hoping to just get the typography size defaults for this theme (without resetting the entire theme).
Disregard this. I guess it just took a little time to update.
Hi there,
We’re glad to hear that! Please note that the usual response time on our Help Center is around 24 hours Monday-Friday.
Support
Mikado Portfolio part of
Qode Interactive
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Hello, How to activate Wp bakery please with your theme ?
Hi there,
Thank you for reaching us!
Please note that WPBakery does come bundled within the theme and you do not need to activate any license for it as bundled plugins do get updated when the theme is.
You can read more about this here: Activating Licenses For Bundled Plugins
If you have additional questions, we would appreciate if you could submit a ticket to our Help Center and one of our support agents will assist you.
Support
Mikado Portfolio part of
Qode Interactive
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My License code stopped working on a re-install and I am unable to get support and activate the code. How do I reset the activation code??
Hi there,
Thanks for writing in! Please note that that you should have deregistered the theme prior to installing it to a new installation, you can read more about it here.
So in your case now we would kindly ask you to send us a mail providing your purchase code in it and our team will help you with this.
Support
Mikado Portfolio part of
Qode Interactive
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Great theme! Does it include a license of SportsPress Pro?
Hello there,
Thank you for reaching us! We are glad that you like it.
The theme is fully compatible with SportsPress – Sport Club & League Manager plugin. Unfortunately it doesn’t include license for SportsPress Pro.
If you have any additional questions please let us know.
Support
Mikado Portfolio part of
Qode Interactive
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Hello, I am very interested in the theme but I am worried that there are no updates. Will there be a close update?
Hi there,
Thank you for taking interest in our theme.
Our dev team is working hard at the moment on updating all our themes. We don’t have any ETA when this update will come out, however, we can say that the theme is compatible with the versions of WordPress up to 5.7 and you can always check the article in this link.
We haven’t tested our theme with WP 5.8 yet. It would be best to wait until we release an official update, but you can also try using this plugin as a temporary solution if you run into issues with widgets on the latest WordPress version.
If you have any additional questions please let us know.
Support
Mikado Portfolio part of
Qode Interactive
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How can i edit layout of single-team, single-player, archive-team and archive-player? i try to found it but i cant.
i have created a ticket in help center with id #126805 for this.
Hi there,
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket to our Help Center and include your website URL and one of our support agents will assist you. Thank you.
Support
Mikado Portfolio part of
Qode Interactive
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i have created a ticket in the Help Center https://helpcenter.qodeinteractive.com/hc/en-us/requests/126805, but i don’t have received response.
Hi there,
Once we check we do see that your request has been responded to so if you need nay further assistance please continue the conversation with our support team.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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I am trying to use your contact form and it says my purchase code is invalid. I’ve triple checked it and I’m using the right purchase code.
I have made all adjustments to the php.ini file as requested, restarted php-fpm – verified that it’s up to the specifications and it will not import using the one click method. I also installed the Wordpress importer and made the requested adjustments to the php file and it will not import.
Do you have a wpress image built that I can download? Where do I go from here? I cannot import the demo content.
Thank you!
I was able to get a ticket submitted after continuing to try. Please disregard this message and I’ll look for your reply through your ticket system.
Hello,
We are glad that you have managed to submit a ticket. Our team will check it, and feel free to continue the conversation with them on that ticket until everything is successfully resolved.
Support
Mikado Portfolio part of
Qode Interactive
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Is there a way to change the color of “to top of page” icon?
Hi there,
Please submit a request on our helpcenter and one of our agents will assist you. https://helpcenter.qodeinteractive.com/hc/en-us/articles/360010949598-How-To-Submit-A-Ticket
Support
Mikado Portfolio part of
Qode Interactive
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hey, I use another account to purchase this theme. I tried to adjust breadcrumbs in this theme replace Woocommerce breadcrumbs but it couldn’t work. Is any possible to edit breadcrumbs binding with woocomerce breadcrumbs
Hi there,
Please submit a request on our helpcenter and one of our agents will take a look. https://helpcenter.qodeinteractive.com/hc/en-us/articles/360010949598-How-To-Submit-A-Ticket
Support
Mikado Portfolio part of
Qode Interactive
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Any update on when this theme will be updated and compatible with a newer version of WooCommerce?
Hi there,
We can’t tell exactly when it is going to be released, but our developers are working hard on preparing updates for all our themes, and we will release them one by one. We hope that update will be available soon.
If there’s anything else, please submit a request on our helpcenter and one of our agents will assist you. https://helpcenter.qodeinteractive.com/hc/en-us/articles/360010949598-How-To-Submit-A-Ticket
Support
Mikado Portfolio part of
Qode Interactive
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need to have this license removed from the website https://isportjamaica.com as i am moving it to another website
Hi there,
Please submit a request on our helpcenter and one of our agents will assist you. https://helpcenter.qodeinteractive.com/hc/en-us/articles/360010949598-How-To-Submit-A-Ticket
Support
Mikado Portfolio part of
Qode Interactive
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WP Bakery doesn’t allow me to save any row as templates. Can you please help?
Hello there,
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Support
Mikado Portfolio part of
Qode Interactive
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