23244 comments found.
Hi, in portfolio post type I choose the archive page from theme option but in the website when switch to Arabic the breadcrumb links still refer to English page not put the link of Arabic page example : Slug Name:gallery, Singular Name:gallery, Category Slug Name:gallery_cat ,Portfolios Page:Gallery, but the links are : in EN /gallery and in areabic : /ar/gallery instead of /ar/المعرض could you please help me
Hello, @samann_h_mikhael,
Can you please contact us via our support system with your site WP Admin Login details so that our experts will check it for you on your site and help you out, there must be something from your language plugin setting.
Regards, P-THEMES.
i have this weird border line that i need to get rid off and i cant. Mobile and desktop. all the header “rows” should not have those old style line, it ruins the design :/ i tried to find it in the code but i couldn’t. plus it would be better if that was configurable. kindly for your assitance:
https://imgur.com/a/k3VVYTyHello, @johnnyxp64,
That is header bottom border and you can check/configure it from Porto >> Theme Options >> Skin >> Header.
OR
Please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check back your site after removing the browser cache.
#header {
border-bottom: 0 !important;
}
Regards, P-THEMES.
hi thank you for the reply. just to let you know, the options even though i had all to NO regarding the bottom border they didnt work on the mobile version or when the window was smaller than the 100px. only the css worked. so maybe there is a bug there that should be consider for the next release. thanks!
Hello, @johnnyxp64,
Thanks for your debug, we will check it in deep with our upcoming updates of the Theme.
Regards, P-THEMES.
Hi, I need help, would you please help me resetting purchase code? Im trying to use the purchase code, and it doesn’t work.
Hello, @tranducquan,
I have reset your purchase code, now you can use the same purchase code for the registration of your theme.
Regards, P-THEMES.
Thanks Great Support
You’re Most Welcome!! 
“Purchase Code is not valid or could not connect to the API server! Please try again later”
I have the same issue
I go to porto > dashboard
try to activate again and I got this issue “Sorry, it could not connect to the Porto API server. Please try again later.”
I deactivated then put thee code again
and try to activate it again
teh same issue “Sorry, it could not connect to the Porto API server. Please try again later.”
Currently I am running maintenance mode from Elementor plugin
I cannot activate the theme nor install it
I’ll send you email with the same details
Hello, @ahmedssb,
I have reset your purchase code, now you can use the same purchase code for the registration of your theme.
Please go to Porto >> Dashboard and try to activate the theme from there now, I am sure you will not finds this issue anymore.
Regards, P-THEMES.
Hi,
I see that there is a /shop url appended to the website to view the products , is it possible to remove this /shop and show products to users on the root domain itself
Hello, @yajnasteju,
First of all, thanks for showing your interest in Porto WordPress
For that you have to set your Shop page as Home page from WooCommerce >> Setting.
Regards, P-THEMES.
Tenho duas licenças compradas. Uma estou usando normalmente em meu site. Porém, estou instalando a segunda (em um site diferente) e diz que já estou utilizando a licença. Como faço para resolver isso?
Hello, @leonardogrimmsc,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
Hello, I am facing a problem in importing digital agency 2, it’s not successful and a mess check out the link: https://beta.gibran.me/ Thank you so much for your support
Hello, @mnammari,
This is your site SSL certificate issue: https://postimg.cc/LnKvTfkV
Please read and follow the instructions written in our Theme documentation here: https://www.portotheme.com/wordpress/porto/documentation/faq/site-distort-because-of-mixed-content-ssl-certificate-issue/
Regards, P-THEMES.
Is it possible to reset my purchase code please?
Thank you
Hello, @assafcha,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
Hello, @shinestones,
This is not our Theme issue but this is your PayPal plugin issue, please contact the plugin author and ask them to solve the issue for you.
Regards, P-THEMES.
plugin name woocommce PayPal checkout official plugin
Hello, @shinestones,
That is because the PayPal button code is not there on the Cart page as showing in this screenshot: https://postimg.cc/4nc0GPTz so you have to check with the plugin settings, OR you have to Customize the Plugin and Theme Core files…
Regards, P-THEMES.
Hi, I have the architecture2 demo installed. i dont need the big gray Header BG on the projects page. Can i have the project page simple as the ohter porto header. here is the sceenshot. https://prnt.sc/1kid595
Hello, @zakehre,
Can you please share the URL of the page so that I’ll check and help you out in solving your issue.
Regards, P-THEMES.
do you have any email etc. the site is under construction and i dont want to show it publically.
Hello, @zakehre,
Yes, you can contact us via our support system here: http://portotheme.com/support
Regards, P-THEMES.
Hi. I have just updated my website with the latest version of the porto theme. Now my site is not loading properly. I could not get it to update by clicking on update under Appearance—> Themes because of an error “invalid purchase code or can’t connect to api error.” so I had to update manually by downloading the theme and uploading via FTP.
I have a valid purchase code
The porto functionality plugin refuses to update to 2.1.5 and remains at 1.7.7. It seems to be the cause of the problem because when it is not activated the site loads but without the original layout
I have uploaded the porto functionality plugin from the folder I downloaded from envato and this seems to have worked
Hello, @comnetcloudsolutions,
Sound’s Great!! that you have figured it out by yourself, You are the best
You have to go to Porto >> Dashboard and deactivate the Theme from there and then again activate the Theme with same purchase code and then try to update the plugin from Appearance >> Install Plugins one by one, I am sure you will not finds this issue anymore.
Regards, P-THEMES.
How to Set My Account Page Link on “My Account” in the Header Using Elementor Shop 36? I changed it by following FAQ no. 65 but not changed.
Hello, @sinin,
You have to go to Porto >> Theme Options >> Header >> Header Type >> Header Builder https://postimg.cc/DWcDGBbD and then edit the HTML element in Header builder, you will find the shortcode of the element: https://postimg.cc/pmWKTCRy so you have to Install the WP Bakery plugin on your site and create a new page and edit it with WP Bakery, now paste that shortcode to that WP Bakery edited page, and it will appear as one of the WP Bakery element, you have to edit it and then save changes and again copy the shortcode from that page and paste it under Header Builder at same place, it will work for you and after that you can simply deactivate the WP Bakery page builder.
Regards, P-THEMES.
I have the same issue. When I try to register the theme with the code I purchased, it says it cannot connect to API. And whenever I have tried to update PORTO FUNCTIONALITY in the past 6 months, it did not get updated.
Do I need to spend $41 on support for this? I assume it should work proeprly once it is purchased and support is only in case we need to add some function or help in installing or setting up something. The API and update issue is something that the author should resolve.
Please kindly help ASAP.
Hello, @wikimojo,
Please go to Porto >> Dashboard and deactivate the Theme from there and then again activate the Theme with the same purchase code and then try to update the Theme and Plugins, I am sure you will not finds this issue anymore.
Regards, P-THEMES.
I did as you mentioned but it still does not work. Attached is the screenshot https://ibb.co/DVgcvr6 of the error I get. Please advise.
Hello, @wikimojo,
Please contact us via our email newsmartwave@gmail.com with your site WP Admin Login details on which you are facing the issue and with your theme purchase code and with this comment URL as well so that our experts will check/verify and helps in solving your issue.
Regards, P-THEMES.
I have sent the email. Please check
Hello, @wikimojo,
I have just confirmed from the support department and they said that they already replied to your email, so please check back your email now and reply to your email accordingly.
Regards, P-THEMES.
The problem is still there. The author has provided only temporary solution. I request the author to provide proper permanent solution. I have sent email on August 19 to newsmartwave@gmail.com but have not got any reply till now.
Hello, @wikimojo,
I have just confirmed from the support department and they said that they already replied to your email, so please check back your email now and reply to your email accordingly and please do not panic here again and again.
Regards, P-THEMES.
Not able to update porto functionality plugin. it shows invalid purchase code or can’t connect to api error. Please let me know how can i update this plugin. I have a valid purchase code
Hello, @mrunali21,
Please go to Porto >> Dashboard and deactivate the Theme from there and then again activate the Theme with same purchase code and then try to update the Theme and Plugins, I am sure you will not finds this issue anymore.
Regards, P-THEMES.
“Sorry, it could not connect to the Porto API server. Please try again later.” I try it on local. But i notified like that.
Hello, @hatitedy,
Please go to Porto >> Dashboard and try to activate the Theme from there, I am sure you will not finds this issue anymore and if yes then please contact us via our email newsmartwave@gmail.com with your site WP Admin Login details and with your Theme purchase code PDF file and with this comment URL as well so that our experts will check/verify and solve it for you.
Regards, P-THEMES.
Hi, I can’t update one of my client all of a sudden: An error occurred while updating Porto: Purchase Code is not valid or could not connect to the API server! Please try again later.
Ticket created got zoom issues also: 5545 Thank you!
Hello, @WebZerHosting,
I have just confirmed from the support department and they said that they already replied to your support ticket #5545, so please check your support ticket reply and reply to your support ticket accordingly, and please do not panic here for the support tickets, our support system works on a queue system, so once the tickets are in the queue above your ticket solved then your support ticket turns will come and once your support ticket will be resolved, you will always get the reply of your support ticket, so always please be patience.
Thanks for your understanding.
Regards, P-THEMES.
All fixed and great support from the Porto team as always, thank you!
You’re Most Welcome!!
Hello i want to translate this http://prntscr.com/1jyhhi0 , (its the quick view option when you hoover over the image)
i cant find where it is located and im using loco translate for this
Hello, @weirdbrah,
You have to change it from Porto >> Theme Options >> WooCommerce >> Product Archives as per your requirements: https://postimg.cc/DWZGnzFN
Regards, P-THEMES.
Pre sales question
Hello, @yajnasteju,
First of all, thanks for showing your interest in Porto WordPress
Yes, you can make the search in sticky header in PC, please check it on my test site here: https://hubdatasolutions.com/pearl/porto/wpbakerydemo-for-aizaz/
Yes you can set the search in moile header as well, you can check it on my test site as well: https://hubdatasolutions.com/pearl/porto/wpbakerydemo-for-aizaz/
Regards, P-THEMES.
I am not an expert or anything like that when it comes to doing websites with Wordpress and using themes.
By looking at the Porto theme it looks that it has everything I need for my website. I like that it also says no coding needed.
I want to know if for any reason I purchase it and see that I can’t figure out how to use it and to do my website with it if you offer a refund?
It has happened before that I have purchased a theme and haven’t been able to do so and wasted the money since there were no refunds.
Hello, @mrwiz,
First of all, thanks for showing your interest in Porto WordPress
No, Sorry to say that after downloading the Theme files you will not get the refund as this is against Envato policy.
You can check our Theme Documentation before purchase here: https://www.portotheme.com/wordpress/porto/documentation/installation-video/
You can check our Theme Support Videos before purchase here: https://www.youtube.com/channel/UCxpC6FotEXtn49agAdMEJhw?view_as=subscriber
We have the dedicated support forum for our client issue as well here: http://portotheme.com/support
You can check our support FAQ’s as well here: https://ptheme.zendesk.com/hc/en-us/sections/360005800877-FAQ
Regards, P-THEMES.
Hello,
1. How and from where to enable mini cart pop-up that displays at bottom right after adding product to the Cart.
2. I have selected “FORM” option from Theme options > Search form > Search layout, but it is not showing the “Search” placeholder text from far left of that same field. Displaying “Search” placeholder text in the middle of that field.
Please check homepage of our website www.vasangini.com
3. Also, the Ajax search seems not working. I tried using some text but not working for me.
Results are not showing up.
Can you please try at your end too on our below website
The website is vasangini.com
PS: I have already enabled Live Search from settings.
Regards
Hello, @ShwetaHAG,
1. You can set it from Porto >> Theme Options >> WooCommerce >> product Archives as per your requirements: https://postimg.cc/V0vCdBs7
2. There are 2 search functionality in our Theme, 1. Theme Live Search, 2. Yith WooCommerce Ajax Search and you can use any one on your site at the same time, so please go to Porto >> Theme Options >> General >> Live Search and turn it OFF from there, save changes and check back your site after removing the browser cache.
3. Please read and follow the instructions written in this article: https://ptheme.zendesk.com/hc/en-us/articles/360020901838--49-What-is-the-Difference-Between-Live-Search-and-Normal-Search-and-How-to-use-both-
Regards, P-THEMES.
Hello
Got all your points.. followed each of them..
All are now working. Perfect !!
Disabling YITH Ajax Search really solved both the queries in point 2 and 3, at a time..
Great.
Regards
Sound’s Good!!, that your issues are resolved now
