862 comments found.
Hi, waiting for support.There are dozens of problems with the theme.Can you help?
Hello there,
Thank you for purchasing our theme and for reaching us. Please note our response time is 1 business day and we are closed on Saturday and Sunday which are weekends.
Can you please let us know your ticket number. I’ll check with my support colleagues and will update you on it.
Kindest Regards, Ibrahim
i hope the next update the ads for website like popads is not hard to put because ads is very hard to show this themes, but themes design is great only, the ads that important for all site owner i hope you create only put the ads for the space but not hard to show up
Hello there,
Thank you for purchasing our theme and for reaching us. Can you please let us know an example on how to manage ads?
Kindest Regards, Ibrahim
responsive website on mobile is not showing footer widgets. It only shows copyright text. Can you pls how to enable it for mobile footer? Thanks.
Hello there,
Thank you for purchasing our theme and for reaching us. Please email our support from here : https://themeforest.net/item/vodi-video-wordpress-theme-for-movies-tv-shows/23738703/support with screenshots and let us know what the issues are that you are facing.
Kindest Regards, Ibrahim
I have sent you wp-admin and FTP info for the site please have a look to your support panel and let me know thank you! please fix it before weekend
Hello there,
Thank you for purchasing our theme and for reaching us. Can you please let us know your ticket number? I’ll check with my colleague about this.
Kindest Regards, Ibrahim
TICKET #70965 & 70859 i got this reply from elite plugin dev Ask your theme developer how he handles the Close X button, let him write piece of code for that functionality. NOW PLEASE CAN YOU ANSWER OR CAN YOU DO ABOVE CLOSE BUTTON CODE FOR US PLEASE??? it was old reply from them: Hi,
you are using custom built theme that has custom popup plugin, which are not in relation to Elite video player, we have sent you email with thorough explanation, so there’s nothing to “fix” there, please check.
Hello there,
My colleague have responded to your tickets. Please take a look and let us know if you need further help.
Kindest Regards, Ibrahim
I have checked there is no reply on this ticket https://madrasthemes.freshdesk.com/support/tickets/70859
Apologies there was a miscommunication. My colleague have sent you a response now with explanation and steps to resolve. Let us know if you need further help.
Hello! I have an instance of Wordpress where I have a main theme for my posts and I would like to use your theme to show my Vimeo videos in this Wordpress website. Does your theme works fully with the Wordpress plugin Multiple Themes (https://wordpress.org/plugins/jonradio-multiple-themes/)?
Hello there,
Thank you for your interest in our theme. I am not sure if the theme will work with the plugin that you’ve described. I’d recommend using WP multisite for your purpose.
Hope this answers your question. Let us know if you have any other questions.
Thanks, Ibrahim
Ok. Do you have a trial/test version of your theme which I can check if your theme works with this plugin?
Hello there,
Please email our support from here : https://themeforest.net/item/vodi-video-wordpress-theme-for-movies-tv-shows/23738703/support we’ll setup a trial for you on our servers so that you can test out the features.
Kindest Regards, Ibrahim
Ok.
hi my dear my question is :
1. where do I find the name of the function of 404 error ? I cant find the folder … remember name of the function ….
Hello there,
Thank you for reaching us. I am not sure if I understand your question. 404 error is generated from 404.php file in the theme folder. You can copy it into your child theme to override it.
Kindest Regards, Ibrahim
The streaming theme, this can be used to produce something like Twitch or Live broadcast of an event ?
Hello there,
Thank you for your interest in our theme. Vodi is built using WordPress’s core embed feature. The theme itself does not have streaming or broadcasting features. If you have a streaming service that provides embeddable code, then you can embed them.
I recommend that you try out our theme before purchase. Please email our support from the Support tab and we’ll setup a trial for you to test our theme’s features before purchase.
Hope this answers your question. Let us know if you have any other questions.
Thanks, Ibrahim
Hi, when I embed a short code for movie, there is a gap/space between breadcrumbs and video player. How can I reduce the gap? Thanks.
Hello there,
Thank you for purchasing our theme and for reaching us. Can you please share us the URL where this issue occurs? I can take a look and suggest a custom code.
Kindest Regards, Ibrahim
Thank you for your clarification. Can you please let us know which video player you are using?
JW player. When I use embed iframe code, its fine. However, I want to use the short code for security of content, and it is here that the gap/padding is shown.
Thank you for the details. I’ll check the integration and will update you as soon as possible.
Thanks. I am awaiting your assistance.
Thank you for your patience. Please add this custom CSS in Appearance > Customize > Additional CSS:
.movie__player > * {
position: absolute;
top: 0;
bottom: 0;
left: 0;
width: 100%;
height: 100%;
border: 0;
}We are including this change in our next update. Hope this helps. Let us know if you have any other questions or need further help.
Thanks, Ibrahim
Thank you so much. This worked perfectly. I do have couple of questions. How can I move movie description above You also may like.?
Please email our support from here : https://themeforest.net/item/vodi-video-wordpress-theme-for-movies-tv-shows/23738703/support and our support colleague will help you.
The same issue is with shows and videos. can you pls advise name of shows and videos player for css?
Please update to v1.2.6 to resolve this issue. Let us know if you face any issues due to update.
Please note that updating a theme will override any custom changes that you make to the parent theme. Hence we recommend using a child theme. A child theme is not meant to be updated and should contain only your custom changes. Also, we strongly advise that you backup your website and database before updating. It allows you to roll back the update if anything goes wrong after update.
You have Privacy and Policy page. In the near future, can you add a page Terms And Condition?
Best regards,
Brandon
Hello Brandon,
Thank you for reaching us. You can add the “Terms and Conditions” page using WordPress’s regular “Pages” and GB blocks. Do you have any difficulties using them? Please let us know, we’ll help resolve.
Kindest Regards, MadrasThemes
Hello,
Thanks for replying. I created a Terms and Conditions page and how can I add it to the footer of the page? And the Privacy Policy is tagged to contact page, is it possible to change it to Privacy Policy page? Also, under the support tags are tagged to difference pages. Please give some details how to change that.
Thank you for your help.
Best regards, Brandon
Hello Brandon,
Thank you for getting back. The links in the footer are generated from Appearance > Menus. Please select “Footer Support links” and assign the page in the menu item that you wish to have. Ref: https://docs.madrasthemes.com/vodi/topics/navigation/menus-locations/#footer-menus
Hope this helps. Let us know if you have any other questions or need further help.
Thanks, Ibrahim
This Theme is Great But I have some problem with theme before make a Purchase ! First , make clear what i can do with my site , i want to make a adult site like xvideos or pornhub or youtube layout theme and video single post theme . 1 . Your theme can embed Iframe video from third party streaming video service , some streaming video service use that , so i can’t upload self hosted video because it expensive ( bandthwidth , storage , etc ) ! 2 . With Video Single Page Layout : + Your theme can custom theme with elementor , but from single video , i can’t do that . U can check it out layout youtube or adult site , this video single layout have sidebar at same video and i can put banner on top sidebar on this , related video below ( check out adult site for more information ) . Don’t use full width because some video can’t get high birate . + Need a Button to Report Video Die . + Series Video With Same Video Had Multi Part , Episode , Season , etc . + Multi Server Streaming Video For Visitor Can Change Server For Video , it mean some server can fast and some server can slow for load , so it need to use multi streaming video service to do this ! + When Using third party streaming video service , i can’t put advertisement on their video player , so i need to put on top video player ( it mean top single video post before iframe ) and below video player , and after is infomation for video player , with second related video section , i can put some banner on it if i can ! I can do this with newspaper theme on themeforest ( In single post they can put Top , Inline , Bottom Banner for sure ) . + U can check it out from some theme they dev ( warning this is adult site ) . javhd(dot)win , vlxx(dot)tube , xvideos(dot)com , pornhub(dot)com , youtube(dot)com , replace (dot) to ”.” and go on , check out their theme and single video post for sure what i want . + With adult site , the important thing is the user experience , but also can not ignore the ways to make money by placing ads , without ads , you will die because of bandwidth costs , data video storage and many other things ( This will be huge , at least 3000$ charge every month or more if u do video site with self hosted video – that is what i know when know some webmaster build a video site for adult or video or movie site ) . So adult site need had many ads like popup , pop under , banner , sidebar , widget , many banner , but from video third party , i can’t put ads on this , if i can , it will perfect because i have a private self hosted for this ! 3 . I mean this site is only for adult content !
Hello there,
Thank you for your interest in our theme. To answer your questions :
1. Our theme uses WordPress’s core embed feature. You can embed videos from third-party services or self host it.
2. Our theme is not Elementor compatible. The single video page is built using WordPress’s core hooks/actions. You’ll have to custom code it to change the layout of single video if you do not wish to use one of the predefined styles.
I recommend that you try out our theme before purchase. Please email our support from the Support tab and we’ll setup a trial for you to test our theme’s features before purchase.
Kindest Regards, Ibrahim
hi, i wanted to add the cast and crew section from style 7 into style 3 for the movie page. how do i do that?
Hello there,
Thank you for purchasing our theme and for reaching us. Please email our support from here : https://themeforest.net/item/vodi-video-wordpress-theme-for-movies-tv-shows/23738703/support with your requirement. I’ll ask my colleague to look into it.
Kindest Regards, Ibrahim
is there a way I can edit the modal-register-login ?
Hello there,
Thank you for purchasing our theme and for reaching us. Can you please clarify what edit you’d like to make exactly with examples?
Thanks, Ibrahim
I would like to remove the registration fields an change the button link to the shop, generally I would like to translate it and make div changes inside the modal. thank you! 
The theme is translatable and we have included all the strings with the pot file. You can use a plugin like loco translate to translate the theme into your language. You can find instructions here : https://docs.woocommerce.com/document/woocommerce-localization/#section-5
To customize the registration fields, you’ll have to use custom coding. Here is a tutorial on how to do that: https://www.cloudways.com/blog/add-woocommerce-registration-form-fields/
In the above tutorial you’ll have to replace woocommerce_ with masvideos_
To change the HTML structure, you’ll have to copy the template from plugins/masvideos/myaccount/form-register into your child theme to override it.
Hope this helps. Let us know if you have any other questions or need further help.
Thanks, Ibrahim
thank you very much! I have managed to make it Work! one more thing please. how can i edit the search result page and make the search that will display the results from all of the videos in the website
If you want to change the change the search results page then you can edit the index.php or archive.php file. However, if you want to override the search results, you’ll have to use pre_get_posts action to override the results.
Hi I need bit help from you to resize images of one section please i already submitted request to support page please have a look and help me to fix that resize issue of images.
Thank you.
Hello there,
Thank you for reaching us. Apologies for not responding earlier, we were closed during weekends. Please note our response time is 1 business day and we are closed on Saturday and Sunday which are weekends.
I responded your ticket can you please check.
Thanks, Abbas
thank you
Do you have plans to add the function: “continue watching”
Hello there,
Thank you for your interest in our theme. The “Continue Watching” feature cannot be implemented through the theme. It depends on the video player that you choose to implement.
Hope this answers your question. Let us know if you have any other questions.
Thanks, Ibrahim
Which player can I use if I have the functionality?
Hello again,
We do not have any specific recommendation as we’ve not used this feature before.
Kindest Regards, Ibrahim
On the registration screen, after you enter the username, email, PW & click register, the page just reloads. You are not signed in, and it looks like the page exits to same page. When I look on the backend of Wordpress, I see a new user has been added. But on the front-end the user is not logged in or redirected to the My Account page.
Do you have more documentation on how to setup accounts and user registrations with Vodi / Mas?
All I can find is a small section in here: https://docs.madrasthemes.com/masvideos/topics/getting-started/settings-options/configuring-mas-videos-settings/
Hello there,
Thank you for purchasing our theme and for reaching us. The user is redirected to the “My Account” page after registration. Are you using any third-party plugins that override this behaviour? If the issue persists please email our support with your WP admin details, we’ll check the issue.
Kindest Regards, MadrasThemes
No, I am not using any third-party plugins. I submitted a ticket, here is my ticket number #70232. Thanks in advance for your help.
Hello there,
Thank you for reaching us. My support colleague is investigating the issue that you’ve raised. We’ll update you through the ticket. I request your patience.
Kindest Regards, Ibrahim
Once again, a job very well done, but I have a feature in mind, not sure if its there or not, just bought it a couple of hours ago. Its adding badges to the videos just like the blue FEATURED, adding this as attributes, each assigned a different color would be very handy, ranging from HOT, PREMIERE, TRENDING, and so on. Ofc, its a couple lines in CSS and ACF in each attribute, with CSS3 could be animated too, am branching a Dev, maybe we merge later.
Once again, thx for this outta box theme
Goodluck
Hello there,
Thank you for purchasing our theme and for reaching us. I also thank you for your review.
To answer your question, you can use the attributes feature to add a badges attribute to your videos. You can then use custom CSS and coding to add the attributes to the frontend.
Hope this answers your question. Let us know if you have any other questions.
Thanks, Ibrahim
Hi there
Thank you for the great theme.
I would like to change the Single Movie v3 and Single Episode v1 to a light color theme, Is this possible ? I have changed all the other pages to a light colour theme but single movie and single episode does seem to change.
Let me know Sipo
Hello Sipo,
Thank you for purchasing our theme and for reaching us. Can you please email our support with a link to your website as well as screenshots of what you’d like to achieve? I’ll ask my colleague to look into this.
Kindest Regards, Ibrahim
Good day
I am currently using Version 4 of the Single Movie pages. I want to add “You may also Like” Tab which apears in Version 1 of the Single Movie Pages.
I want it to apear in the buttom of Version 4 Single Movie page What code can i use in the theme functions to achieve this ?
Let me know
Hello there,
Thank you for purchasing our theme and for reaching us. you can achieve your requirement through custom coding. Please note that while customisations are outside of support scope ( Ref: https://themeforest.net/page/item_support_policy ), we do help all our customers with customisation requests that do not consume much time and based on our availability. Sometimes it also happens that we are unavailable for custom requests or the custom request would take much time. Please be aware of this clause.
Please email our support from here : https://themeforest.net/item/vodi-video-wordpress-theme-for-movies-tv-shows/23738703/support we’ll look into it and respond you as soon as possible.
Thanks,N
How do you make movies list A-Z automatically, instead of having to toggle it out of “latest” first
Hello there,
Thank you for purchasing our theme and for reaching us. You can set the default sorting in Appearance > Customize > MAS Videos > Movies > Default movie sorting and choose “From A-Z”.
Hope this helps. Let us know if you have any other questions or need further help.
Thanks, Ibrahim
A very nice theme. i want to improve the theme and add more new futures very soon and i want you to add a plugin with which to input imdb movie Thank you..
Hello there,
Thank you for purchasing our theme and for reaching us. We are glad that you like our theme.
Vodi does come with TMDB importer that allows you to import movies from IMDB. Have you tried it?
Kindest Regards, Ibrahim
Yes but there is a theme called toroflix. if you click on the movie ID of imdb, the name of the movie, who made the movie, everything goes away and i want the download link to be added to your theme as well. i mean i will upload a movie. i know there is a download link below Thank you
Thank you for getting back. Unfortunately, we do not have access to the theme and hence cannot see the flow that you’ve described.
Are you facing difficulties using our TMDB importer? Please let us know.
Kindest Regards, Ibrahim
Hi, I saw that the theme give access for everyone to watch the films or video. I’ve read some comments about installing ultimate membership pro. However we will be able to use the same layout? Do you know how it will work with the workflow of your theme? Do you have any exemple using it? Thank you
Hello there,
Thank you for your interest in our theme. Most content restriction work independent of the theme. Unfortunately, we do not have a demo to show you.
I recommend that you try out our theme before purchase. Please email our support from the Support tab and we’ll setup a trial for you to test our theme’s features before purchase. If you do have any content restriction plugin, you can email us. We’ll setup a trial with the plugins that you send to test the workflow.
Hope this answers your question. Let us know if you have any other questions.
Thanks, Ibrahim
