401 comments found.
Hi, I would like if on Education pack theme it’s possible to activate the Paypal “Pay later” mode that allows to pay in three instalments
Hi,
thanks for the interest.
To ensure a better service and give you a faster answer please contact us through this contact form -> http://support.nicdark.com/pre-sales-questions/
Thanks and have a good day Bye
Thanks but I have already purchased the theme; I hope you will answer even if my support has ended, because this is not a support request but a simple information request 
Hi,
yes sure, in fact I have provided to you the pre-sale form, not the support platform.
Have a good day Bye
Hi, I sent twice a message from the page you suggested but still received no answer, please could you have a look? Thanks
Hi,
thanks for let me know, I will communicate this to the dedicated team.
Have a good day Bye
Hi Nicdark, I’m still waiting for an answer to a very simple question: I hope your team can give a feedback soon and thank you all in advance
Hi,
sorry, we have already replied.
Have a good day Bye
I have been going through the commends i see you always redirect users to go the support page.
I humbly suggest that you should answer some of the quest/inquiries that are not technical here so that we or new users do not ask the same question again.
Hi,
We try to offer an additional service. Never trust the comments section, this is a piece of advice we give you. The theme changes all the time, it is updated, the features change. You may read a comment from a few months ago that may no longer fit to your theme version. Trust me it would be much easier for us to handle every single support or pre-sales question in the comments section, but it wouldn’t be useful for the user.
Have a good day Bye
Hi I liked the template.. Do you have below features in the template ? 1. Multiple pricing support and currency support for different countries. ? 2. Do you have multiple schedule for multiple city options for each course ?
Hi,
thanks for the interest.
To ensure a better service and give you a faster answer please contact us through this contact form -> http://support.nicdark.com/pre-sales-questions/
Thanks and have a good day Bye
I have submitted to support ..
Thanks
Hello, I activated WPBakery Page Builder version but when I try to edit in front, nothing appears. Backend editor works but in this mode I can’t edit all things. I need to hide some elements and add others. Could you help me, please? I registered on your site and send you 2 tickets but they are not shown on my account and I didn’t receive any email confirm. Let me know, please. Thank you
I solved, using Chrome instead of Firefox. But, please, fix my tickets on my account. Thank you
Oh no, it works only in homepage and posts. In courses page it doesn’t work. I enabled all in Role Manager WPBakery Page Builder Settings. Thank you
Hi,
For any support please open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.
if you are not already registered you have to register by clicking on the “register” button at the top right of the screen. Then make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Bye
Hi, I’m already registered but I can’t see my topics: https://prnt.sc/1yv6edf
Since there are some recurring questions, like mine about course editing, why instead of opening a ticket and waiting days you don’t write faq or answer directly here, as most theme authors do? What about it? Thank you
Hi,
If you still have problems to open a ticket please send me your purchase code and user informations through this contact form -> http://support.nicdark.com/support-registrationlogin-problem/ We will create or reset your account and you will be available to create your ticket without any problems.
Have a good day
Bye
Hi, I solved. Now, I see my topics. Thank you
Do I have to wait 24 hours every time I submit a support request? You are online at this time, I have received a reply, I replied to it, 2 hours have passed and I have not received any reply. I can’t work like this, please respond!
Hi,
Yes sure, we guarantee our response in 24/48 hours of opening ticket ( we calculated the average waiting time is 15-17 hours ).
For example if you open a ticket on Friday our team will respond on Monday ( response within 24 hours ) or Tuesday ( response within 48 hours ). Keep in mind the time you send the ticket, our working time is 9:00 to 18:00 so do not expect answers in the night. ( Our working time is UTC + 0 ).
Have a good day Bye
Hello, I bought the theme “Education Pack” and when I installed it in Wordpress the Dummy content does not work, it does not appear, and you have to select it to be able to use the theme. I sent you a ticket with this problem on 09/01/2021. I would need an answer as soon as possible. Thanks
Hi,
Please can you please send me the link of your ticket? in this way I can see the response time of my team.
Simply log in to our support forum with the data you chose during registration, once logged in click on the button at the top right “My profile” and then click on the “Topic Started” link to see all open tickets.
Have a good day Bye
The ticket is the one of today, the one of October 1 does not appear
Hi,
perfect thanks, we guarantee our response in 24/48 hours of opening ticket ( we calculated the average waiting time is 15-17 hours ).
For example if you open a ticket on Friday our team will respond on Monday ( response within 24 hours ) or Tuesday ( response within 48 hours ). Keep in mind the time you send the ticket, our working time is 9:00 to 18:00 so do not expect answers in the night. ( Our working time is UTC + 0 ).
Have a good day Bye
Is it possible to edit the individual courses page to remove the Teachers and Attendees tabs ?
Hi,
thanks for the interest.
To ensure a better service and give you a faster answer please contact us through this contact form -> http://support.nicdark.com/pre-sales-questions/
Thanks and have a good day Bye
Hi I have purchased your theme and I’m using WP bakery. Are there any plans to update WP bakery to the final version?
Hi,
For any support please open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.
if you are not already registered you have to register by clicking on the “register” button at the top right of the screen. Then make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Bye
I cannot edit the top bar, when I click the login/register button it’s redirecting to your demo website. can you please help me fix the issue. so that my students can log in and register to my site. could you please tell us how to deactivate the theme login and registration script
Hi,
For any support please open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.
if you are not already registered you have to register by clicking on the “register” button at the top right of the screen. Then make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Bye
I have purchased the theme but some of the elements on home pages showing short-code only and entire page layout is messed up. I imported E Learning demo content using xml file.
Hi,
For any support please open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.
if you are not already registered you have to register by clicking on the “register” button at the top right of the screen. Then make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Bye
Hello! Is there a way to add a sidebar in a woocommerce category page like this: https://www.sicurezzagsa.it/categoria-prodotto/corsi-attrezzature/? I can’t find any option in your theme. Thank you Antonio
Hi,
thanks for the interest.
To ensure a better service and give you a faster answer please contact us through this contact form -> http://support.nicdark.com/pre-sales-questions/
Thanks and have a good day Bye
done!
you received my email?
Hi,
yes sure thanks.
Bye
How easy it is to replace Book button with woocommerce button?
Hi,
thanks for the interest.
To ensure a better service and give you a faster answer please contact us through this contact form -> http://support.nicdark.com/pre-sales-questions/
Thanks and have a good day Bye
you never reply on this.
Hi,
most probably it went into spam, I tell to my staff to send it again.
Have a good day Bye
Hi, Im interested to buy this http://www.nicdarkthemes.com/themes/education/wp/demo/university/ or this http://www.nicdarkthemes.com/themes/education/wp/demo/university/home-4/ template. I would like to know if there is an option of file sharing, I need admin to be able to share different kind of files with only registrated users (like to send a pdf to students for example). Thank you
Hi,
thanks for the interest.
To ensure a better service and give you a faster answer please contact us through this contact form -> http://support.nicdark.com/pre-sales-questions/
Thanks and have a good day Bye
I intend to buy this theme… my question is can i restrict video to be downloaded by the user
Hi,
thanks for the interest.
To ensure a better service and give you a faster answer please contact us through this contact form -> http://support.nicdark.com/pre-sales-questions/
Thanks and have a good day Bye
Thanks for this amaznig theme.
Thanks
Hey there… great template but somehow the menue in the mobile-version is missing? Didn’t find a way to set it up in the template-customization or in the menue-settings…
Hi,
For any support please open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.
if you are not already registered you have to register by clicking on the “register” button at the top right of the screen. Then make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Bye
Hi, the “customize” section is not loading in wordpress. I successfully imported the demo content.
Hi,
For any support please open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.
if you are not already registered you have to register by clicking on the “register” button at the top right of the screen. Then make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Bye
Hi, I would like to know if you will include a new version of WP Bakery (js_composer) in your next update of Educatin Pack Theme, because versions older than 6.4.1 are known as affected by a bad vulnerability. Thank you in advance.
Hi,
yes sure, we will add it
Bye
Is the next update close to release? thank you again
Hi,
yes sure, we will do the update this week.
Have a good day Bye
Nicdark, I purchased this theme through Envato Elements and had a question. How can I get the ND Options Metaboxes to show up for Custom Post Types? I tried submitting a ticket on your site, but it won’t let me without a purchase code, which Elements says I don’t need.
Hi,
yes sure, please purchase the theme here in themeforest for get support from us.
Have a good day Bye
Hi,
For any support please open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.
if you are not already registered you have to register by clicking on the “register” button at the top right of the screen. Then make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Bye
I want to customize, plugins\nd-learning\templates\single-course.php. How can I do that ?
Hi,
For any support please open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.
if you are not already registered you have to register by clicking on the “register” button at the top right of the screen. Then make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Bye
