236 comments found.
How can to remove the lines(on hover) from all the menu? Thanks in advance
Hi there,
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Support
Edge Portfolio part of
Qode Interactive
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Hi, I just bought this theme and entered the purchase code and email yet it won’t register. Gone through all the documentation to this regard but still isnt fixed.
Please help!!
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Thanks.
Support
Edge Portfolio part of
Qode Interactive
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My shared hosting won’t allow me increase my php max execution time. Is there a walk around this please? I cannot install the demo content or even register the theme. Please HELP!!!!!1
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Thanks.
Support
Edge Portfolio part of
Qode Interactive
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Hi there, I have tried 2 emails to sign up on the support page with but it’s not sending verification link.
Currently, I have tried to upload the logo for every option in the settings, but it keeps showing the default one. Any recommendations or reasons why this is happeing?
Also, I have tried changing the skin of the header to be dark on the Video Production page but the changes aren’t going through. How can I make the header black and the letters white?
Can you offer assistance please?
Hi there,
Sometimes it might happen that the verification email ends up in spam folder, anyway, luckily we managed to verify your account so please submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Thanks.
Support
Edge Portfolio part of
Qode Interactive
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Hey I sent a ticket in days ago and still no response.
Hi there,
We located the ticket under this username and it’s answered now.
Our support agents will help you. Please continue the converatison on the ticket. Thank you
Support
Edge Portfolio part of
Qode Interactive
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Unfortunately, just like your confirmation email, I have received no emails from you. There’s nothing in my spam folder from you guys either. This is a website based domain so there isn’t a strict spam filter.
Hi,
Please try to login to our Help Center and check the ticket there. You can also contact us through this email, include your purchase code in the email, and our support agents will assist you.
Support
Edge Portfolio part of
Qode Interactive
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There’s no option on the Help Center to check ticket. Even your article about opening a ticket says only 13 out of 80 people found it helpful. It would be good if it wasn’t hidden. You have to go to Activity to find it which doesn’t really mean much. I hope you guys change that to make it easier to find.
Hi,
Thank you for your suggestion. All of your tickets should be listed in “My Activity” section and you can check them there. In case you need further assistance please continue the conversation with our support team at Help Center.
You should also receive an email when your ticket gets updated to the email which you’ve used to register at our Help Center.
Support
Edge Portfolio part of
Qode Interactive
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Hello, I bought the theme about a year ago and managed to set it up. After the first 6 months of support were finished I started getting issues with the theme. Right now my parallax page is very juddery and not smooth! How can i fix this?
my website is www.kalaidjiev.com
Hi there,
Once we check your website we do see that you missed to update Pelicula Core plugin to the latest version 1.1 so could you please try to update it as well. If you need instructions on how to update the theme and included plugins, you can refer to the following article: How To Update A WordPress Theme And Plugins.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Edge Portfolio part of
Qode Interactive
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Hi, I updated the Pelicula Core plugin but it didn’t help. I think there is something wrong with the new update.
Hi there,
Could you please send us a mail to our help center providing your purchase code in it and our team will check this on your end.
Thanks.
Support
Edge Portfolio part of
Qode Interactive
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Hello. Is this available as html, css, javascript website? not wordpress
Hi there,
Thank you for reaching us!
Unfortunately no, we don’t have HTML versions of our themes. We are focused on creating WordPress themes that offer you easy management of dynamic content, which is why we are not creating static HTML files.
If you have any additional questions please let us know.
Support
Edge Portfolio part of
Qode Interactive
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How do I edit this theme? I’ve installed, activated, registered… But I can’t find an option to edit it. How do I get to the main page? How do I see what the site looks like? How do I add pictures. I am at a loss.
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Thanks.
Support
Edge Portfolio part of
Qode Interactive
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Purchased a week ago and now the theme is on sale. Please help me get the difference refunded.
Hi,
Unfortunately this is not possible. The sale prices are applied only for the sales period.
Thank you for understanding.
Support
Edge Portfolio part of
Qode Interactive
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Is not good without scedule program inside
Hello there,
All of the theme’s features are displayed in the demo, and in case you wish to add schedule program you can try achieving this with some 3rd party plugin, however we haven’t tested such plugins with Pelicula theme and we cannot guarantee a 100% compatibility.
You can check some of our themes with schedule functionality in this link.
If you have any additional questions please let us know.
Support
Edge Portfolio part of
Qode Interactive
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Hello,
I would like to costumise my website, but have not found instructions on this in the documentation.
1) How to disable the strike-through animation in the menu AND change its typography as well (not the dropdown, the actual main menu)
2) There are three faint vertical lines throughout all pages but the landing page, how are these disabled?
3) How to disable the side menu where there’s an instagram profile showcase? I literally want to just remove it.
4) How to modify the footer (just to add our own copyright)?
(PS. I tried submitting a ticket through the support website but, this theme is not available in the dropdown + my purchase code came back invalid??) Thanks in advance for your time!
Hi there,
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you. When submitting a ticket please check if you have selected the correct profile (in this case Edge).
If you are still experiencing issues when submitting ticket please contact us through this email, include your purchase code in the email, and our support agents will gladly help you.
Thank you.
Support
Edge Portfolio part of
Qode Interactive
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Thanks so much for the prompt reply! I’ll submit through there!
Support
Edge Portfolio part of
Qode Interactive
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Hello, could you please answer my question. it is something urgent, thank you very much # 118588
Hi there,
Thank you for reaching us!
We’ve checked and we see that your ticket has now been updated with response. In case you need further assistance please continue the conversation with our support team at Help Center. Thank you.
Support
Edge Portfolio part of
Qode Interactive
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Hi – in your menu design, you use a strikethrough to indicate current page – is there an option to not use the strikethrough as part of the menu design? Thanks.
Hi there,
The strikethrough can be disabled.
Let us know if you have any additional questions.
Support
Edge Portfolio part of
Qode Interactive
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Hello, can we make the background black for the 02 Film Festival.
Hi there,
Thanks for taking an interest! Yes for sure you can make the background black or any other color, since there is options to do this within our theme.
Do let us know if you have any additional questions.
Support
Edge Portfolio part of
Qode Interactive
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How I can autoplay button youtube video?
Hi there,
Thanks for writing in! If you are embedding a video you can check this tutorial here We hope this helped and if you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Edge Portfolio part of
Qode Interactive
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Hello, One of my client website header is not showing on safari. They are using the same theme
Hello there,
Thank you for reaching us.
Please check if you are running the latest 1.1 theme version and that bundled plugins are also up to date. If you need to update theme and bundled plugins please follow instructions from this article – How To Update A WordPress Theme And Plugins.
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you.
Support
Edge Portfolio part of
Qode Interactive
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This theme is compatible with wordpress 5.7?
Hi there,
Thanks for writing in! It is compatible but please read this article here.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Edge Portfolio part of
Qode Interactive
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hi there, i need to remove Interactive Link Carousel one line. i need only carousel one line now its two lines. so how i can do this.?
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Thanks.
Support
Edge Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I have issue with team member, how I can add more information like phone number and email and address.. I can see in code you have there option for these things. Support: # 111385
Hi there,
Thanks for writing in! Once we check, we do see that your request has been responded to so please continue the conversation with our support team if you need any further assistance.
Thank you for your patience.
Support
Edge Portfolio part of
Qode Interactive
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remove commentt…
Import messed up website reinstalled and now cant activate. Could you reset purchase code?
Hi there,
Please submit a request on our helpcenter and one of our agents will assist you. https://helpcenter.qodeinteractive.com/hc/en-us/articles/360010949598-How-To-Submit-A-Ticket
Support
Edge Portfolio part of
Qode Interactive
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You answer here faster than support. My ticket id #110594
Hi again,
Agent has been informed, your ticket will be answered as soon as possible.
Keep in mind that their usual response time is up to 24 hours on weekdays.
Support
Edge Portfolio part of
Qode Interactive
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Safari navigation missing/hidden. Opened also ticket # 111016
Hi there,
Once we check we do see that your request has been responded to so if you need any further assistance please continue the conversation with our support team.
Thank you for your patience.
Support
Edge Portfolio part of
Qode Interactive
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