16313 comments found.
Have any informations about the new version of Journal, Because we would like build a new website and buy an other licence, but we waiting for the new version. Thanks
Hi, we are getting ready to upload 3.2 to Themeforest very soon, possibly by the end of this month.
Best Regards.
Fix the header when editing in modals in the admin. It is very inconvenient to constantly scroll up to save items at the bottom of the list. For developers to understand what they are talking about: .ant-modal-content { max-height: inherit !important; } .ant-modal-header { width: 100%; top: 0; position: sticky; z-index: 3; }
Hi, please file a ticket on our support page and consult with our developers.
Best Regards.
But in any case, you can just use Ctrl + S or CMd + S (Mac) keyboard shortcut to save any action in the Journal admin.
Hi DA, I am setting up demo 1, On product page I need Product Name to displayed , like it displayed in demo 9, what steps to follow in journal section.
Hi, please look in Journal > Styles > Product Page > [DEFAULT] > General > Page Title > Position > Options.
Best Regards.
I checked all your demos, in products listing, is it possible to place he product name over the image?
Hi, yes, please file a ticket on our support page and consult with our developers about this.
Best Regards.
Hi! there is any way to change the number of the product page options cullum? Thanks
Hi, not entirely sure what you’re referring to but the product details at the product page cannot be split into further columns.
Best Regards.
I would like this: https://ibb.co/Jm1qSPZ
I see, unfortunately it’s what I thought of initially so this is not currently possible with existing options.
Hi. For some reason i cant get any menu items on tablets. It works on Desktop + mobiles with the mobile desktop. But when on tablet i do not get any menuitems?
Any tips?
Hi, just make sure they aren’t disabled on that device from the Status tab, Device tab in your menu items. Otherwise there’s no way to know what’s going on without looking at your store so please file a ticket on our support page with temporary access to your store and consult with our developers.
Best Regards.
Seems like a quite simple question. Do we need to renew our license again for a answer? 
Other than the device status, there’s really no way to know without looking at your setup, that’s why we need temporary access to your setup.
Is there a offer for lifetime support or something? We have bought 3 licenses + extra support a couple of times. Long time user
That would not be possible unfortunately, we have to abide by the Envato purchasing agreement, each license and support renewal must go through this marketplace and they don’t have a lifetime license. But if you feel you’ve run into a theme bug you can also send us a private message via the contact form on our profile page, however if it’s not theme related we may not be able to investigate.
I am trying to export Journal 3 skin from my live website to localhost. I installed fresh copy of opencart 2.3 but i am getting this error. https://prnt.sc/1o628qb . Please can you let me know how can I fix it. this error only generate when I select Catalog Data import to local host.
Hi, that’s not something related to Journal, you have a different database structure on your website for category table, most likely one of your extensions added a new column called “code”, make sure both databases have the same structure.
Best Regards.
Thank you it works good now. yes there was a column created by universal import export extension.
On the standard Checout page, “Register Button” is selected. I want GUEST BUTTON to be selected as the first option.
The customer should not choose, the GUEST BUTTON should be selected automatically!.. This is what I want to do.
How can I do that?
https://i.ibb.co/4fgPJqP/guest1.jpgThanks
Hi, please look in Journal > Skins > Edit > Checkout > Journal > Default Authentication.
Best Regards.
Hi! Our uploaded products are not showing on top, I mean latest uploaded products should be show on top, kindly guide. Thanks
Hi, please file a ticket on our support page and consult with our developers.
Best Regards.
Even if i have 2 languages enabled, even if everything works perfectly, the language/currency selector does not appear on the top bar. All settings are correct! Can someone help?
Hi, it should appear automatically unless it’s disabled from Journal > Skins > Edit > Catalog…
Best Regards.
hello, i need to change the domain for one of my licenses. How can I request the change?
Hi, you can just migrate your store over, the same license will cover the new store if it’s still a one-end product (the other domain not working anymore).
Best Regards.
wrong comment
Hi! This is NOT FAIR!! I’m using this theme 5 years, and i left a lot of positive feedback. But now, after the latest update, the all site, every day collapsing.. because the “errno=12 Cannot allocate memory in /xxx/system/library/journal3/options/parser.php on line 79, 133,113 etc…” I have 1024M memory and the bigest picture is 200kb, 900×1200px… And if i want submit a ticket, i can not because, i need purchase again the support… WTF? I dont want to purchase every 6 month a support if you publishing any update.. IT IS NOT FAIR and I’m so BIG dissapointed…
Hi, we are not aware of such issue, there can be a lot of possible reasons that can generate the issue, assuming you are using v.3.1.8 (which is the latest released version), nobody else reported such issue so most likely it is something isolated on your store, therefore we need to take a look at your setup in order to see what could be the problem. Envato added support policy and we have adhered to that, tickets can be sent only if you have active support. You can send us a private message via contact form with access to your store but we can help only if this is a theme related issue.
Best Regards.
How can i send you a private email? what is your email adresse? Thx
You send us a private message via the contact form on our profile page.
Thank you!
Hi DigitalAtelier team! Everything is ok. But there is a huge problem with Journal 3.2 – none of SEO modules works with multilanguage. Could you please advise what should we do with it? Maybe you know some checked extensions for adding correct hreflang tags and having good indexing of all lang versions of the website? Or, maybe the DevTeam can create some options for multilang websites (hreflang tags adding, add lang code to the URL – https://site.com/uk/category-page/). We’d like to update the Journal up to v3.2 but it’s a really critical issue for SEO. We asked many other developers for help but none of them can fix it in the V3.2. It works well on 3.1.8 but not on the 3.2. The opencart default layouts in Journal 3.1.8 work but in Journal 3.2 they are fully ignoring.
Hi, we have added some performance optimisations to seo urls in Opencart, but this may interfere with third party seo urls, in this case, you can control this from Journal > System > Settings > Performance > Seo Urls.
Best Regards.
Is it possible for the contact form to send a copy of the request to the user too?
Hi, unfortunately there is no such option at this point.
Best Regards.
Hi Da, my Jornal Menu now not fixed when i scroll, can you help me fixed it?
Hi, please file a ticket on our support page and consult with our developers.
Best Regards.
Hi DA, I want to move from one hosting provider to another, how to move and backup and restore the files and folder from one hosting provider to another. Please help on this
Hi, please check this article regarding your issue: Move store from one server to another.
Best Regards.
Hello
I have noticed that My checkout page has beendisappeared by sudden!
When I switch to opencart so it works but when I switch back to journal then my check out buge is gone…?
I hope you will be so kind as to help me with this issue!
https://eventscatering.dk/index.php?route=checkout/checkoutBest Regards DM
Hi, please file a ticket on our support page and consult with our developers.
Best Regards.
Hi Team, Where do I disable “refine search” that’s appearing on the top category page? Cheers
Hi, please look in Journal > Skins > Edit > Category > Subcategories…
Best Regards.
Hi, how can i disable console.table that pops up some information about theme loading? (I think it’s something like admin_bar)
Hi, you can remove that from catalog/view/theme/journal3/template/journal3/admin_profiler.twig, but it’s not needed since output is visible only if you are logged in as admin.
Best Regards.
Ok, there is a conflict with another plugin from the store. There is a javascript error, because one is being injected into another one, messing up the code execution. As an administrator I don’t have the option to disable it? just commenting this code?
Currently there is no option to disable that, just comment the code to disable it.
Best Regards.
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