149 comments found.
Where can I download the child theme trydo-child.zip mentioned in your documentation? It’s not included in the themeforest zip.
Nevermind… found it. “All files & documentation” instead of “Wordpress only” 
Hi there, Thank you for contacting us. We have already included the trydo-child theme in ThemeForest download package. When you download the theme package you will get the child theme. Please see the screenshot for better understanding: https://prnt.sc/1o0glmu
Thank you Rafekul
Video background isn’t working on mobile here. Can we make it work on mobile?
Hi there,
For any query regarding the issues please create support ticket here: https://support.rainbowit.net/support/login
Our support team will contact with you soon.
Thank you
Rainbow-Themes Team
hi.. it is possible to setting diferet footer style on different page?
Hi there, Thank you for contacting us. Yes, You can set different footers and headers for different pages.
Thank you
Hi there,
Thank you for contacting us.
- The report has expired. We will create a new link and update as soon as possible
- Our server blocks SSL temporarily. We think this issue solve as soon as possible.
Thank you
Hi, OK its not a big deal but Ill check back later. Thanks
Hi, before we purchase I would like to know if this theme compatible with WordPress 5.8?
Hi there, Thank you for contacting us.
Yes, this theme is compatible with WordPress 5.8
Thank you
Presales Question: Is a german translation provided? Is Elementor Pro supported?
Hi there, Thank you for contacting us.
1) No, But our theme is WPML supported you can translate with this german language easily. also we have provided a .pot file.
2) Yes, Elementor PRO Supported.Thank you
I just check your demo and documentation, But I miss one :
How to change footer “say Hello & email + social media icon” ? https://snipboard.io/4ZEjKx.jpgI need to make sure before buy, thank you
Hi there,
For any query regarding the issues please create support ticket here: https://support.rainbowit.net/support/login
Our support team will contact with you soon.
Thank you
Rainbow-Themes Team
hi there I left a comment, but for some reason, my brother’s Envato elements acct was still logged in, which resulted in my purchase code being applied to his account instead of this acct. now I have no ability to open a support ticket through your support portal. I sent an inquiry regarding the contact page and the banner that doesn’t seem to want to hide even though I set the theme to hide all banners. p.s my trydo theme was linked to my brother’s acct for some reason. his email is francis (at) sparkfresh (dot) com
support ticket #2629
Hi there,
As per our support policy, we do not provide support on weekends (Saturday and Sunday) and Gov. holidays and there is also time barrier. Currently, we are celebrating eid holidays. We sincerely apologize for any inconvenience you faced because of that.
We have replied to your ticket. Please check your ticket.
Thank you
Thanks but I can’t find the ticket. Can you please disassociate my purchase code from my brothers acct so I can open a new ticket under my acct?
Don’t worry take your time. There’s no rush.
Your ticket URL here: https://support.rainbowit.net/support/ticket/2629
Please provide your brother’s account user name and email.
Thank you
i logged into my brother’s acct and can’t access that support ticket. are you able to post your response here instead? or at least remove my purchase from my brother’s acct. i never intended on creating a rainbow it support acct using my brother’s envato acct.
thanks!
Hi there, Please provide your brother’s account user name and email. then we will remove the ticket.
Thank you
francis @ sparkfresh.com not entirely sure what the user name was though. plz remove the existing ticket and delete that acct so I may re-register my purchase on my own rainboxthemes support acct. thanks!
Removed! Now you you can create new account and tickets.
Thank you
it still says my purchase code is associated with another user =(
Please remove your browser cache and try again.
hey
i m wrting on behalf the ticket #2444 that was closed since 15 days now regarding updating the theme issue with no result, i reopened today, can you process to solve this issue asap. the last version i had is 1.1.0
Hi there,
As per our support policy, we do not provide support on weekends (Saturday and Sunday) and Gov. holidays and there is also time barrier. Currently, we are celebrating eid holidays. We sincerely apologize for any inconvenience you faced because of that.
We are looking into your issues.
We will get back soon.
Thank You.
Hi! My ticket will open at 21+ hours ago. Please unswer to me.
Hi there,
As per our support policy, we do not provide support on weekends (Saturday and Sunday) and Gov. holidays and there is also time barrier. Currently, we are celebrating eid holidays. We sincerely apologize for any inconvenience you faced because of that.
We are looking into your issues.
We will get back soon.
Thank You.
Error – 403 – rest_cookie_invalid_nonce – in your support system. I can’t to the read/write tickets
Hi there, Please remove your browser cache and try again.
Thnak you
Hello Rainbow-Themes, is it possible to use Trydo completly without “Elementor” or is it mandatory? Many thanks!
Hi there, Thank you for contacting us. Yes, you can use without elementor as a basic theme.
Thank you
Hello , nice theme. is it possible to use it on 2 domains pls ?
Hi there,
Thank you for contacting us.
You will need to purchase different licenses for different sites. As long as it’s all on the same domain, a single license is fine.
Let’s us know have you any others query.
Thank you
Hi, I am waiting for response for ticket 2506
Hi there, We have replied to your ticket. Please check your ticket.
Thank you
Hi, can you please tell me where to find all of the blog and shop pages in the downloaded theme. There only seem to be 2 blog pages, as opposed to all of the blog and shop pages shown in the online demo.
Also, where is the elements drop down/files…seems like lots of stuff shown in the demo is not included in the purchased theme. Unless I am mistaken?
Hi there,
For any query regarding the issues please create support ticket here: https://support.rainbowit.net/support/login
Our support team will contact with you soon.
Thank you
Rainbow-Themes Team
This question should not need a support ticket, as its not related to a bug or coding query. It is simply a question relating to whether or not the advertised product includes the Shop and Blog pages shown – when purchased – it is in everyones interested to know this. If not, you should remove those pages from the demos. If so, simply outline where they are. Thank you.
Hi there, Yes, You can import the blog and every shop’s related page with one click demo import.
Thank you for your patience.
Thank you
Why you would make elementor templates where text animation is non-existent is beyond me. Also animations on “self created” elementor titles simply disappear.
Hi there,
Thank you for contacting us. For any query regarding the issues please create support ticket here: https://support.rainbowit.net/support/login.
Our support team will contact with you soon.
Thank you Rainbow-Themes Team
Thank you for select our item
i want to add add to cart and my account option at header how can i achieve this
Hi there,
For any query regarding the issues please create support ticket here: https://support.rainbowit.net/support/login
Our support team will contact with you soon.
Thank you
Rainbow-Themes Team
hey
a ticket #2335 that been created on Tuesday and still no solution reported for 2 critical problems…plus I give u access to my site and still nothing that been reported yet
Hi there,
we have acknowledged your issue. One of our team members will get to you with the solutions as soon as possible.
Thank you
Rainbow-Themes Support Team
Hi there, We have replied to your ticket. Please check your ticket.
Thank you
hey
thank you one of the issue was fixed but please don t touch anything else on the website except to fix these 2 issues, i see many pages are deleted and put them in draft and now couldn t found them??? why u deleted them
Hi there,
We believe that our support team members will not be able / rights to delete any post or page or anything without your permission. I spoke to our support team member, he did not delete anything. So please check again your page and post carefully.
Because the Themeforest comments section is meant for pre-sale inquiries and generalities only, So please continue support system for help.
Thank you Rainbow-Themes
Pls reply support 2332 , thanks
Hi there, We have replied to your ticket. Please check your ticket.
Thank you
pls fix my issue ASAP. It is urgent one.
Hi there,
we have acknowledged your issue. One of our team members will get to you with the solutions as soon as possible.
Thank you
Rainbow-Themes Support Team
Hi there, We have replied to your ticket. Please check your ticket.
Thank you
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