39376 comments found.
Before i make a purchase to design my social media site, i am verifying if below features would be possible in your theme
1- Status- This is very important, a User should be able to set up a status manually for their profile, for example, Red, Yellow or Green…, and before they set change the status, they have to put in a comment which will be mandatory for example why they are changing it to Red.
2- Need to have multiple user types, for example Organization or Individual, and some of the feature and fields would be available based on type of user they are ( Organization or Individual)
3- Near by integration, for example for a organization user type, i want to display 5 specific clothing stores near by on their profile page.
4- Then Landing page should like a dashboard report, which will display the users in the red status followed by yellow and green for example, and these users display would be defaulted based on the visitors region, and they should be able to filter it or modify the dashboard based on the region they select.
Hi
I have afraid the theme does not have these features. These appears to be more like directory based features and this would need a directory plugin or code customizations
We thank you for your interest and would be delighted to have you as a part of our growing community!
Thank you, Shaminder
I moved my hosting server keeping the same domain name (updated name servers) and how on Avada registration it is saying the purchase code already used on another domain. How to fix this? I already updated theme via evanto token but plugins can not be updated causing the site critical error?
Hi there
You can log into your support account, navigate to the “Purchase Code” tab and can manage the registrations there.
If you need some assistance or have any other questions, please submit a support ticket using the link below, and our support team will gladly assist you.
Click Here To Get Avada Support
Thank you, MB
Tabs on mobile – when you click on a tab, the page scrolls to the bottom of the page…how to get it so that the focus is on the tab you just clicked? Really annoying on mobile device to be brought to bottom of the page on any tab click. What is the fix for this?
Hi there
You have active support, please submit a support ticket for assistance and guidance using the link below.
Click Here To Get Avada Support
Thank you, MB
Hello,
Pre-purchase question.
Does the Avada builder provide a built-in block/element for user register/login? Or any other easy way to implement it?
What I need is a simple pre-built user register/login part for my website, so I dont have to set it up myself, but instead I can just add it and visitors can just register and then login.
Thanks,
AT
Also, do I need to do anything else for it to work? Maybe I need a database, or store user details myself, or do something in the back-end? Or it’s good to go from the start?
Thanks again,
AT
Hello There
We already have an element for that, you can check out our user Login / Register element here => https://bit.ly/3mphl7w and no you do not need an additional database in this case 
Thanks
-Ammar
My purchase code is not working on my website, Kindly help me or provide me the orrect purchase code
Today i deleted my old website & installed updated theme & when i am entering purchase code it is not working & saying it is already in use when i have only one domain then how it is already in use?
Hi there
You can log into your support account, navigate to the “Purchase Code” tab and can manage the registrations there.
If you need some assistance or have any other questions, please submit a support ticket using the link below, and our support team will gladly assist you.
Click Here To Get Avada Support
Thank you, MB
Hi,
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
Is there a version for 5.8 planned?
Hi there
Avada is always guaranteed to be compatible with the latest version of WordPress.
Thank you, MB
Hi I just purchased the theme and trying to import the “Interior design” demo but it is not being installed. Initially, it gave an error of PHP time and limit which I have fixed but it is still not installing the complete demo and giving the same PHP Max input var error and do the partial install. could you please help urgently? thanks
Seems like there is a problem with interior demo. I tried another demo and it was installed successfully. Could you please help me install interior design demo? I need that. thanks
Hello @waqzanzo
We have an alternate method for demo import too in this case which can be tried, you can read all about it here => https://bit.ly/3y4Ncwq
However in this case, can you please open a support ticket so our team will further assist you with this.
Click Here to Get Avada Support
Thanks
-Ammar
Is Avada compatible with ActiveCampaign plugin from Wordpress?
Hello There
We have not yet checked this plugin with our theme so can not provide you with detailed compatibility info on that, however we suggest you to please get into touch with the plugin author about the compatibility further.
Thanks
-Ammar
I’m getting a strange issue with the theme. When clicking a button with the fusion-button class, it adds a leading underscore to any href that includes a #. So for the URL https://abc123.net/#views/register.html it changes it to https://abc123.net/_#views/register.html
Which has pretty much make our website useless as our clients cannot get from the site to the application.
Note that if I remove the specific class in the inspect console, it works
Hi,
The underscore is used for our own smooth scrolling feature. You can remove it as guided here.
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you – Abbas
I received the following error—>The link you followed has expired what does it mean?
Hi,
Where do you see this error?
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you for choosing Avada.
Hi !
We already worked with Avada with Events plugin in some projects, but now we have another project that requires in events element to show the category link of each events that are showing. It’s possible?
For example, if in the block is showing 4 events:
- Thumbnail - Event title - Event date
+ Category name (with link to the category events)
Hi,
With our new Post Cards feature, this is possible.
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
Hi, could you show me how to display the small product image on all product page on the mobile version please? Because now just display all products without any product image, it’s hard to find the correct product, thank.
Hello @Jlw484
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here to Get Avada Support
Thanks
-Ammar
Greetings, I’m Paul. I have two Avada licenses. Recently, I purchased an additional six months of support on the old license. However, when I submit a ticket, I’m told that my support has expired. I’ve contacted Envato Market (request no. 2468015), but I’m getting nowhere. Any advice?
duplicate
Hi there
There are two thinigs to check:
- Make sure that the purchase code is registered within the support account > https://theme-fusion.com/documentation/avada/support/how-to-register-for-avada-support/#registercode
- Log into the support account, navigate to the “Purchase Codes” tab, scroll down and click the “Recently Renewed? Apply Extension Now” button > https://d.pr/i/OcKpGa
If you need further assistance or have any other questions, please create a support ticket using the link below, and our support team will gladly assist you.
Click Here To Get Avada Support
Thank you, MB
Hi, i need to know if the plugin MultilingualPress (https://multilingualpress.org/) is compatible with Avada Theme. Thank you
Hello @INGEMATIC
We have not officially checked this plugin with our theme, we are already compatible with two very famous multilingual plugins called WPML and Poylang both so our recommendation is to check those two first.
If you need any further assistance with this, please open a support ticket and our team will gladly assist you further.
Click Here to Get Avada Support
Thanks
-Ammar
I buy your theme. Now I want you to custom it by my template. Do you have this service
Hi
We do have recommended customization partners. Please do refer our documentation link here
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Hi AVADA TEAM .. COULD YOU PLEASE EXPLAIN WHY IM UNREGISTERED FROM MY PURCHASE AND AFTER THAT I CANNOT DOWNLOAD THE PLUGINS FROM YOUR SERVER ALSO.
Hi
I would request you to please reach us on support@theme-fusion.com and kindly detail out your issue. We will make further checks for you
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here.
Thank you, Shaminder
Is it possible to shut-off the Secondary Menu when viewing on Mobile?
Hi,
Yes, that is possible. The steps will vary based on your header setup though.
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
Maybe in one of the next versions there will be the possibility to customize the email in the Avada forms. That would be really great.
Hi,
We are constantly adding new features with each version so hopefully this’ll be improved in the future. Right now we do have a filter you can use in code to customize the email functionality of Avada Forms.
As this area is not a support platform and is meant for pre-sale queries/generalities, if you need further info about this, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
Hi, I want to install Avada on my test domain, so I can create web presentation and transfer it later on the customer domain. Is it possible to transfer it to the other domain?
Hi,
Yes, you can create a test/dev installation and develop there. Once completed, you can use a plugin like Duplicator to export the entire site and re-import it with the same plugin.
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
