23244 comments found.
ELEMENTOR UPDATE CRASHES SITE – There has been a critical error on this website – Rollback only to 3.31 works? 3.4.2 CRASHES – Please hurry with update because I hate having venerable plugins!
Hello, @matod,
I have debugged it deeper and finds that this is because of the very latest and Major update of the Elementor plugin version 3.4.0, this plugin version is released a day ago, so we are working on the compatibility of that latest version of the plugin with our Theme, we will release a new Theme update soon with fixed that issue. so please be patience for now, and wait for the new update of the Theme.
For now, I have a workaround for this, you have to downgrade the Elementor plugin version, please go to WP-Dashboard >> Elementor >> Tools >> Version Control and Rollback version to 3.3.1 and save changes, finally check back your site after removing the browser cache, it will solve your issue.
https://postimg.cc/K37BPWcw
Regards, P-THEMES.
Hello Porto team,
I cannot translate “Register Now!” string in login popup. Translated it in Loco translate. Doesn’t help. A problem isn’t because of cache. A problem is months old. Also cannot translate (same window) string “Please wait..” after succesfull login. Please help. Thank you,
Hello, @kliudziau,
Can you please contact us via our support system with your site WP Admin Login details and with this comment URL or screenshots of the issue so that our experts will check it for you and help you out in solving your issue.
Regards, P-THEMES.
I spotted a compatibility issue (conflict) between Elementor 3.3.7 and Porto 5.1.6. If you are running elementor on a porto based site, you will get a critical error when you update to the new elementor version. Same issue on 3 different sites using porto.
Hello, @jljdigital,
I have debugged it deeper and finds that this is because of the very latest and Major update of the Elementor plugin version 3.4.0, this plugin version is released a day ago, so we are working on the compatibility of that latest version of the plugin with our Theme, we will release a new Theme update soon with fixed that issue. so please be patience for now, and wait for the new update of the Theme.
For now, I have a workaround for this, you have to downgrade the Elementor plugin version, please go to WP-Dashboard >> Elementor >> Tools >> Version Control and Rollback version to 3.3.1 and save changes, finally check back your site after removing the browser cache, it will solve your issue.
https://postimg.cc/K37BPWcw
Regards, P-THEMES.
Hi, today I noticed this error.
Sorry, it could not connect to the Porto API server. Please try again later.
Hello, @Adans-1980,
You have to reset your purchase code and then reactivate the Theme, your issue will be solved.
Please read our very latest announcement here: https://ptheme.zendesk.com/hc/en-us/articles/4404831432337-Announcement-for-Porto-WordPress-purchased-Clients-regarding-License-Reset-
Reset link: https://www.portotheme.com/support/reset-sites/
Regards, P-THEMES.
URGENT* Hello. When updating Elementor, the website stopped working due to the Porto Theme – Functionality plugin. They should update the plugin urgently because the site is not working. The error is as follows: Fatal error: Access level to Porto_Elementor_Section::get_html_tag() must be protected (as in class Elementor\Element_Section) or weaker in /home/mouseinf/public_html/wp-content/plugins/porto-functionality/elementor/elements/porto_section.php on line 468
Hello, @bohemio2010,
I have debugged it deeper and finds that this is because of the very latest and Major update of the Elementor plugin version 3.4.0, this plugin version is released a day ago, so we are working on the compatibility of that latest version of the plugin with our Theme, we will release a new Theme update soon with fixed that issue. so please be patience for now, and wait for the new update of the Theme.
For now, I have a workaround for this, you have to downgrade the Elementor plugin version, please go to WP-Dashboard >> Elementor >> Tools >> Version Control and Rollback version to 3.3.1 and save changes, finally check back your site after removing the browser cache, it will solve your issue.
https://postimg.cc/K37BPWcw
Regards, P-THEMES.
Would like the option “StagePadding” with your shortcode “Carousell anything”
trying to figure out how to do it thru a filter or action
Hello, @eaonflux,
I am sorry but I am unable to understand your query, can you please elaborate a bot more, if possible with the help of screenshot for my better understanding.
Regards, P-THEMES.
You have this option on the imageslider, example;https://owlcarousel2.github.io/OwlCarousel2/demos/stagepadding.html
bytheway thanks for your reply
Hello, @eaonflux,
I am sorry but no, there is no such possible option, this requires Customization.
Regards, P-THEMES.
well for now i fix it with custom html. but by any chance a future option?
Hello, @eaonflux,
Sound’s Good!!! that you have managed to solve it by yourself…. You are the best….
&
Thanks for sharing the suggestion/feature request with us, I am forwarding this to our development department for considering to add it in the theme, but I am not giving you the guarantee for that because please note that a theme cannot satisfy all requirements as it may occur theme heaviness. Sometimes it may require your own customization. So if the development department finds it fit with the theme environment then surely they will look through it.
Thanks for your understanding.
Regards, P-THEMES.
I just wanted to update to the new version and get the following message:
Purchase Code is not valid or could not connect to the API server! Please try again later.
Puchase Code is already correct insert, nothing changed on this point. Please check if there is some problems, the site will not work since a view days.
Hello, @DSMarketing,
You have to reset your purchase code and then reactivate the Theme, and then try to update.
Please read our very latest announcement here: https://ptheme.zendesk.com/hc/en-us/articles/4404831432337-Announcement-for-Porto-WordPress-purchased-Clients-regarding-License-Reset-
Reset link: https://www.portotheme.com/support/reset-sites/
Regards, P-THEMES.
The following plugin needs to be updated to its latest version to ensure maximum compatibility with this theme: Porto Functionality.
also if i enable it i got this erorr :
There has been a critical error on this website.
also i noticed that you have been informed of the woocommerce incompatibility, i have update proto to latest version but still facing white screen do you have any suggestion?
Hello, @wowgift,
I have debugged it deeper and finds that this is because of the very latest and Major update of the Elementor plugin version 3.4.0, this plugin version is released a day ago, so we are working on the compatibility of that latest version of the plugin with our Theme, we will release a new Theme update soon with fixed that issue. so please be patience for now, and wait for the new update of the Theme.
For now, I have a workaround for this, you have to downgrade the Elementor plugin version, please go to WP-Dashboard >> Elementor >> Tools >> Version Control and Rollback version to 3.3.1 and save changes, finally check back your site after removing the browser cache, it will solve your issue.
https://postimg.cc/K37BPWcw
Regards, P-THEMES.
Hello dear, i noticed that you have been informed of the woocommerce incompatibility, i have update proto to latest version but still facing white screen do you have any suggestion?
Hello, @teetoz,
I have debugged it deeper and finds that this is because of the very latest and Major update of the Elementor plugin version 3.4.0, this plugin version is released a day ago, so we are working on the compatibility of that latest version of the plugin with our Theme, we will release a new Theme update soon with fixed that issue. so please be patience for now, and wait for the new update of the Theme.
For now, I have a workaround for this, you have to downgrade the Elementor plugin version, please go to WP-Dashboard >> Elementor >> Tools >> Version Control and Rollback version to 3.3.1 and save changes, finally check back your site after removing the browser cache, it will solve your issue.
https://postimg.cc/K37BPWcw
Regards, P-THEMES.
The following plugin needs to be updated to its latest version to ensure maximum compatibility with this theme: Porto Functionality.
Failed to update… No error logs no info just redirecting to /admin.php?page=porto-setup-wizard&step=demo_content&activate-multi=1
Hello, @DJLy5y,
Please make sure that you are using the very latest version of the Theme, and then reset your purchase code and reactivate the Theme and then try to update the plugin, hope this will work for you.
Please read our very latest announcement here: https://ptheme.zendesk.com/hc/en-us/articles/4404831432337-Announcement-for-Porto-WordPress-purchased-Clients-regarding-License-Reset-
Reset link: https://www.portotheme.com/support/reset-sites/
Regards, P-THEMES.
Deactivating code and activating helped thx
Sound’s Good!!
Hi, Hope all is well.
I just uploaded a new theme 16 for a client and the newsletter on home page looks off. Can this be fix? https://snipboard.io/YQ9RBc.jpg
Thanks in advance.
Hello, @sdstudio69,
Can you please share the URL of the page having issue so that I’ll check and help you out.
Regards, P-THEMES.
Im having more issues with the new install
https://postimg.cc/F7cGMDL7Ive installed Shop 16 (Parallax) 3 times and now we can not post or create any pages.
https://postimg.cc/MXfYBdtdIve notice when i deactivate Porto Theme – Functionality we can post/page on site.
When the Porto Theme – Functionality is not active site looks pretty bad!!
Thank you in advance!
Hello, @sdstudio69,
I have debugged it deeper and finds that this is because of the very latest and Major update of the Elementor plugin version 3.4.0, this plugin version is released a day ago, so we are working on the compatibility of that latest version of the plugin with our Theme, we will release a new Theme update soon with fixed that issue. so please be patience for now, and wait for the new update of the Theme.
For now, I have a workaround for this, you have to downgrade the Elementor plugin version, please go to WP-Dashboard >> Elementor >> Tools >> Version Control and Rollback version to 3.3.1 and save changes, finally check back your site after removing the browser cache, it will solve your issue.
https://postimg.cc/K37BPWcw
Regards, P-THEMES.
Hi, I’m trying to install shop 36 and getting bug error. it breaks the whole website. I tried to install the porto fuctionalty plugin but i get an error. kindly assist.
Hello, @ikenshop2,
I have debugged it deeper and finds that this is because of the very latest and Major update of the Elementor plugin version 3.4.0, this plugin version is released a day ago, so we are working on the compatibility of that latest version of the plugin with our Theme, we will release a new Theme update soon with fixed that issue. so please be patience for now, and wait for the new update of the Theme.
For now, I have a workaround for this, you have to downgrade the Elementor plugin version, please go to WP-Dashboard >> Elementor >> Tools >> Version Control and Rollback version to 3.3.1 and save changes, finally check back your site after removing the browser cache, it will solve your issue.
https://postimg.cc/K37BPWcw
Regards, P-THEMES.
Hello! sir
How to make “Add to cart ’ without loading page in the single product page?? is it possible in future update??
Best Regards
Hello, @kashfulecommerce,
While we currently do not have that feature, I have submitted your idea as a feature request to our team so that they can consider it for future updates. Have a great day!
Regards, P-THEMES.
Hello, I moved the website with porto theme from a folder to another inside my server. Now the theme ask me to insert the license code again. Can you help me?
Hello, @fasterbit,
You have to reset the purchase code and then reactivate the Theme again and it will solve your issue.
Please read our very latest announcement here: https://ptheme.zendesk.com/hc/en-us/articles/4404831432337-Announcement-for-Porto-WordPress-purchased-Clients-regarding-License-Reset-
Reset link: https://www.portotheme.com/support/reset-sites/
Regards, P-THEMES.
It’s been 3 days of elementor bug, websites are down ( which or on latest elementor version ) You guys still didn’t fixed that and didn’t release an update. working on a client website, theme is already purchased, but website is getting again and again down because of auto update. Release a ptachup please
Hello, @stevefantazia2,
We are really sorry for the inconviniance, not only the Elementor latest version incompatibility but latest WooCommerce and some other small issues as well, we have to solve with the new upcoming update of the Theme so it takes a little time, so I am apologizing for that delay, but you will soon finds the latest update released, so please be patience and stay tuned and for disabling the autoupdate of the plugins, please read this article: https://woorkup.com/wordpress-disable-automatic-updates/
Regards, P-THEMES.
Hi, i could not install demo because there are a lot of issues occurred. Ajax request is always return errors as you see below:
Failed to import category
Failed to import category
Failed to import category
Failed to import category
Failed to import category
Failed to import category
Failed to import category
Failed to import category
Failed to import category
Failed to import category
Failed to import category
Failed to import post tag
Failed to import post tag
Failed to import post tag
Failed to import post tag
Failed to import post tag
Failed to import post tag
Failed to import post tag
Failed to import post tag
{process posts”}
Please tell me know what happened with my setting?
Hello, @dntuyen86,
Please watch and follow the instructions showing in the video listed in our Theme Documentation here: https://www.portotheme.com/wordpress/porto/documentation/installation-video/ hope this will help you in importing the Demo on your site.
Regards, P-THEMES.
.
just updated woocommerce, i am currently on the newest 6.1.6 theme version, im sure this will get resolved, but getting this error in woocommerce status page:
porto/woocommerce/order/order-details-customer.php version 3.4.4 is out of date. The core version is 5.6.0,
Hello, @Anthrax-VX,
Sorry for the inconvenience, it is showing only a single WooCommerce template as outdated because WooCommerce releases it’s update and that is why the single template of the theme has outdated, Our development department is working on the theme update and soon hopefully within a couple of days you will find an updated version of the theme with solved this outdated template issue so until that please be patience.
Regards, P-THEMES.
Please solve my issue. I have only one website. tsumel.com. but show this error. ” Your access is temporarily blocked because of connection limit to API server. Please contact us from Porto support to unblock it.” Please solve my issue.
Hello, @bditnet,
Can you please share your site WP Admin Login details with us via our support system so that we will check and solve it for you on your site.
Regards, P-THEMES.
I have Porto theme for 3 years now and I am very happy with this theme. Below each page you have view setting and settings menu. Now with a new temporary theme. I do have the option to choose a “secondary menu” and my other theme does not have this and is up to date. Do you know what’s going wrong here?
Hello, @rubenbudding,
Please make sure that you have turned ON these options from screen options as showing below:
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 03/01/2020. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
