461 comments found.
if I used the yith woocommerce dynamic pricing and discounts, the Up-Sell Products and Related Products are disappeared.
https://ibb.co/ynLy5X1 https://ibb.co/hCChx1DHi onceiwas,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you check it.
Best regards,
ticket 2883069
Hi onceiwas,
OK. Our support team will check it and reply to you.
Have a nice day!
The same problem occurs with the MITI theme…help
Hi onceiwas,
Please open a ticket here https://skygroup.ticksy.com/, give us your purchase code of the Miti theme and website information. Our support team will help you.
Have a nice day!
Hello how are you? I installed the theme several times and the “Recently Viewed Products” option is not active on the site. I’ve already activated them in the theme settings and even then it doesn’t appear.
Hi Maickdx,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Best regards,
Hi Skygroup
I would like a particular logo to appear on my product thumbnail image when a product is placed in a specific “attributes” in woocommerce.
For example like this website
https://www.bestdealsusa.com/computers-accessoriesHow can I make for example the amazon logo to appear along side the product thumbnail when I attribute amazon to that product?
Im willing to pay for custom coding cost if it requires.
Thanks
Hi martinlai999,
Please open a ticket here https://skygroup.ticksy.com/ and give us more details. Our support team will help you check it.
Best regards,
The demo importer is not showing up even after installng and activate the ThemeSky plugin
Hi kowiong,
Please check to make sure that you installed other recommended plugins. Please go to Appearance > Install Plugins and install them https://docs.theme-sky.com/gostore/#required-plugins
If you need more help, please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Best regards,
Buenas tardes, mi problema es que no puedo mostrar ningún filtro de búsqueda en la página del producto, solo se muestra el filtro por categoría, ya probé a cambiarlos en el área de widgets y no se muestran los cambios
Hi darkanta,
Please open a ticket here https://skygroup.ticksy.com/, give us your website information and more details. Our support team will help you.
Best regards,
Hello, we just purchased gostore for woocommerce and we are receiving the following error during install. See below:
The package could not be installed. The theme is missing the style.css stylesheet
Please assist asap
Hi atrainsgt,
Because you installed the package which contains documentation, license, ..., not the installable package. You need to extract your package and install the gostore.zip file. Please read our documentation https://docs.theme-sky.com/gostore/#installation
If you need more help, please feel free to open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Have a nice day!
Hi,I really like your themes and I would want to purchase the theme for the Gopro E Commerce template. Is it possible to add some more sections in the one page site, like a section with text or a section with 5 icons and a little text to explain categories for example ?
Thanks in advance, Jerome
Hi Jerome,
Thank you for being interested in our theme!
You can add it easily with Elementor Page Builder.
After purchasing the theme, if you need help, you can feel free to open a ticket here https://skygroup.ticksy.com/. Our support team will help you.
Have a nice day!
how to change header icon
Hi aarambhh,
Please open a ticket here https://skygroup.ticksy.com/, give us your website information and more details. Our support team will help you.
Best regards,
Theme works great!
Can I hide RECENTLY VIEWED on header? Thanks
Hi NoalHill88,
You go to Theme Options > Header and disable the Recently Viewed Products option in there.
If you need more help, please feel free to open a ticket here https://skygroup.ticksy.com/. Our support team is always ready to help you.
Have a nice day!
Hello i want Redirect to Custom Login Page on Failed Login in
account-dropdown-form dropdown-container which in the top left
how to do it ?
Hi nakarty2000,
Please open a ticket here https://skygroup.ticksy.com/. Our support team will help you.
Best regards,
Hi, hope you doing well. sorry for my nobby question. when I import de Demo theme it gives me this follow error: An error occurred while fetching file from: https://lilacstudios.net/wp-content/plugins/themesky/importer/data/content.xml! Reason: http_request_failed – cURL error 60: SSL certificate problem: unable to get local issuer certificate. I know is related to SSL certificate, however i am hosting on hostgator and the SSL certificate is activated.
how can i solve this? thanks in advance
Hi 1989marcio,
Please try contacting your hosting provider and ask about SSL Certificate again.
After that, if you still can not import demo content, please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you check it.
Have a nice day!
Hello there! In order to get full acess to the GoStore theme, do I need to have Elementor Pro or Slider Revolution licenses (or other main plugin)? In short, what plugins do I need to have installed on my Wordpress in order to have full access of the theme?
Hi VRPANS,
Thank you for being interested in our theme!
You can use all features which show on our demo without buying any plugins. They are free or we bought them and include to the theme.
Have a nice day!
how to disable horizontal scrolling when finger trigger owl carousel on mobile device ?
Hi onceiwas,
If you disable scroll, user will not be able to view more products in slider. If you don’t want to use the slider layout, you can disable it. You just edit our product element and disable slider.
If you need more help, please feel free to open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Have a nice day!
Hello,
How are you?
We are having issues translating few words.
Here is the list:
prev next with images verified all stars review to get a coupon Choose pictures (maxsize: 2000 kB, max files: 2)
Hi habibh,
They are in the Photo Reviews for WooCommerce plugin. Please also translate it. Some texts are also in the plugin settings page. You go to the Photo Reviews menu and change them.
If you need more help, please feel free to open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Have a nice day!
Hello thx for the reply. Will try it and let you know
Hi habibh,
OK. If you need more help, please feel free to open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Have a nice day!
After switching to your theme, All product categories show 2 category images in the shop page
Hi utahmicro,
Please check custom code or the third party plugins if you have.
If you still can not figure it out, please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you check it.
Best regards,
I would like to edit the bottom menu on mobile: https://1drv.ms/u/s!Ag5598KdMUiwiJdMlPQHu6pTJHC5-A?e=odpHrJ ; but I don’t know where to start
Hi phuonglehoang,
Please open a ticket here https://skygroup.ticksy.com/, give us your website information and more details about what you want. Our support team will help you.
Have a nice day!
Dear Sirs,
I have couple of questions:
1- How can I edit the look of the Shopping Cart page I mean the width of the columns as it is pushing the subtotal decimal 000 down the line
2- in the product page / shopping cart page the digit of the quantity is not showing between the +&- signs yet if I add OR substract the quantity it reflects the subtotal and the grand total
Kindly advise
Hi ShelahandShal,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you check it.
Best regards,
Buen dia una conuslta , recientemente compre el tema Gostore, pero un incoveniente que no me sale el menu de la pagina principal ya hice todos los ajustes no me sigue saliendo usted tendra conociento de esto.
Espero su respuesta saludos.
Hi juanchoz,
Please watch our tutorial video https://www.youtube.com/watch?v=Th1lQORLan0&list=PLbyF_EROfxJRsI60FJB936aJlMOaJx4fI&index=2
If you still can not resolve it, please feel free to open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you check it.
Have a nice day!
hello, I don’t find the footer setting! where is the footer setting?
Hi asikweba2z,
Please read our documentation https://docs.theme-sky.com/gostore/#footer and watch our tutorial video https://www.youtube.com/watch?v=oq3a4WDOQ60&list=PLbyF_EROfxJRsI60FJB936aJlMOaJx4fI&index=5
If you need more help, please feel free to open a ticket here https://skygroup.ticksy.com/. Our support team is always ready to help you.
Have a nice day!
Hi,
I have few questions before buying this theme.
1)What about security of the theme?. Do we need to install any plugin for that? or this theme is fully secure? if needed plugin which plugin is that? How much it cost?
2) What about the speed the theme? I have checked this theme on page speed insights, seems to be very slow? Core web vitals are looking very poor on page speed insight results? Any comments on this?.
I will be looking forward to hearing from you. Thanks.
Regards, Varun
Hi Varun,
Thank you for being interested in our theme!
1. Security relates to many things (Ex: hosting, protocol, plugin, ... ), not only the theme. We don’t need any security plugin for our demo.
2. It is only used for reference. Because the speed of website depends on many things: hosting, plugins, images, location (The distance between your server and your website visitors), .... In this case, Google checks website from their hosting (from another country). This affects score. For more information, you can read this article https://wordpress.org/support/article/optimization/
Have a nice day!
Hi, Thanks for your response, Just a quick question before I buy. Is this theme SEO optimized?
