225 comments found.
WPBakery Page Builder – how do i update this?
Hi,
Please contact with us to get new plugin files: https://themeforest.net/user/oceanthemes#contact
Thank you!
Menu is appearing in a different font style in the front end, but it is appearing in the required font style on the backend. Please provide a solution.
Hi,
We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Thankyou for your reply. The support was expired and we are not able to submit the ticket through the link that you have provided. Is it mandatory to renew the theme support or is there any other possibilities to get help for this issue?
Hi,
Please send us some screenshot images of your problems.
Thank you!
Hi, You can change font family in Appearance -> Customize -> Header -> Styling , Thanks
Thankyou for the solution. The issue is solved.
Great work, Thanks!
Hi, The solution worked for main menu, but submenu font is not changed. Can you check (https://aruvithurapally.com/) and provide a solution to make the same font for submenu also.
Sorry, I have checked and seen the sub-menu use font-family: Open Sans Condensed; Thank!
Hi
I am getting these errors for slowing down our site. Im trying to figure out if its your theme or something needs changing / updating?
/wp-content/plugins/revslider/public/assets/js/rs6.min.js?ver=6.3.2
parsippanyumc.org
Hi,
Please clear cache after update the plugins and WordPress.
Thank you!
I am experiencing a problem. When updating the website the “Save” button does not work. Please advise.
Hi,
We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Hello, any Elementor updates?
Hi,
Sorry, our theme not support Elementor Page Builder plugin.
Thank you!
Hi, Events are not getting listed in Upcoming list of our website. Please help.
https://aruvithurapally.com/ This is the website url.Hi,
We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Hi, Our Support expired. Should we buy again? This is for a non profit organisation. Can you Support?
Hi,
1, Please setup date for each events: http://prntscr.com/10zj9ak
2, Please install the Envato plugin and set auto update the theme latest version: https://envato.com/market-plugin/
Thank you
Hello, already using Blessing theme for 2 years. Suddenly the logo went non transparent and not able to resolve. Please help.. https://aruvithurapally.com/
Hi,
Sorry, I see you using the logo with a black background: https://cdn.shortpixel.ai/client/to_avif,q_glossy,ret_img/https://aruvithurapally.com/wp-content/uploads/2019/07/Webp.net-resizeimage.png
Please use Photoshop software to remove the black background of the logo before uploading.
Thank you
Hello
I am having issues with the responsiveness of the template. The first slider of the first demo page is not working on mobile and the images for the gallery on the first page of the first demo are not working properly either. I want this theme to work on both mobile and PC view. Please assist me to solve the issue regarding slider responsiveness.
Best regards Markus
Hi,
We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
There seems to WPBakeryon my site. It was incomplete with my theme purchase and now it’s useable. I think it needs an update and it does not seem to update on the site.. Any help would be appreciated.
Hi,
We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Hi
I was wondering if you can send me the update for WpBakery Page Builder. Also, I bought this theme for my church and I will not be maintaining the website in a while. I was hoping to transfer ownership of this theme to there email address?
Eric
Hi,
We’ll send plugin latest version for you via email, please contact with us: https://themeforest.net/user/oceanthemes#contact
Thank you
Hello team, I’m using blessing theme (will give licensed/purchase code if required) but have some issues related to this whilst doing development.
1) Some contents are not showing when the user logged out. However, when logged in watching could see the contents. 2) The scrawler log changed with a new image but it’s not getting reflected.
Kindly need your support on this. Thanks and Regards, Shibu
Hi,
We’ll provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Hi, I installed Blessing theme to replace the old version of the theme, but I am unable to see the other customisation menu such as Setting Header Styling, Setting Logo, Setting footer, etc At the moment the customise only shows Menu, Widgets and Additional CSS. Can you please assist with this. thank you
Hi,
We’ll provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Hi,
I hope you’re doing well.
I’m a beginner web designer. I’m updating a site that is running Blessing Version: 1.3.9 on WordPress 5.6.
I can’t update this template and so would need to install the latest version of Blessing that I have purchased from you. This would replace the original Blessing template.
I want to improve the site with minimal disruption.
Is there any value in installing the latest Blessing template? Are there improved features that I will be able to access by doing this?
If I do install the new version. What can go wrong? I imagine I will lose any custom code that has been applied to the original site.
Your advice would be greatly appreciated.
Best Regards,
Sarah
Hi,
We’ll provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
HI – I have a client who purchased and is using this theme. She sent me the new updated theme files but how do I install the update? How come there is not a way to update from within wordpress?
Hi,
We’ll provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
I have the Blessings theme, unfortunately support has expired. I encounter frequent issues while updating the theme as and when its available. Can you let me know how the updates are to be applied without breaking the site
Hi, please follow this to update theme: https://oceanthemes.ticksy.com/article/6351/
how long is this license good for? Is it an annual subscription or a one time purchase?
Hi,
One time payment for use forever.
Thank you
There has to be a much easier way to get support from you.
I have setup button on header for your website and it’s work fine, Thanks
please respond to my Email i sent you.
Hi
Thank you for adding the Donate button. I need to put a PayPal image there and when I do, it puts the image under Donate. I don’t need Donate to be displayed Just the PayPal button…. how do i do this?
Sorry for reply delay, we’ll check and support your problems via email. Thanks
My support period has ended. I just need to ask a simple question. i can fix this issue myself if I know the answer. This information is not in your documentation. I have read it several time.
I just want to decrease the global font size in the application. This is not the font size in an article. My enter page is big. How do I decrease the size of the page in the application.
Hi,
You can add cutom css code in your WP Admin -> Appearance -> Customize -> Additional CSS: http://prntscr.com/gbgkc9
@media only screen and (max-width: 600px) {
body {
font-family: Open Sans;
font-size: 13px;
font-weight: 400;
line-height: 1.7em;
}
}
Thank you
It will not allow me to submit a ticket to you…. please send me your email address, mine is:
ittechwebb@gmail.comHi,
Please contact with us via email, we’ll try to help you: https://themeforest.net/user/oceanthemes#contact
Thank you
I sent you 2 messages but no responce. I need to know how to add a Widget under the header – PayPal button
I’ll check and support for you via email now, Thanks
Hi,
We’ll provide a solution to fixed your issues.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
