379 comments found.
How do you control the blog excerpt length on the blog page? I’d like to increase length of number of words displayed in the excerpt, thanks!
Hello,
This can be changed in the page-builder > Blog element options (see attachment): https://i.ibb.co/0MwwSYc/2022-11-15-10-18-03.png
thank you I am using Flawless 1.85 and I dont see this option anywhere?
ahh I found it, you mean in the settings of the blog module on a page, where you can use the pagebuilder. I was talking about the default wordpress blog feed page to see if you can increase the length of an excerpt
Oh, that can be changed in the index.php file(in the theme folder) at line 20:
global $gdlr_excerpt_length; $gdlr_excerpt_length = 55;
This file can also be edited in a child theme.
Our portfolio filter “All” button quit working with the latest update. The portfolio categories are working, but the “All” filter button is missing, it just looks like an empty button. We are running the latest version of the them and of Wordpress.
Hello,
We haven’t come across this issue with our other users.
Could you try this after disabling your other plugins and see if it helps? If that resolves the issue, you can reactivate them one-by-one and see which one is causing the trouble.
If that doesn’t fix it, please send the WordPress username-password so we can take a look: https://themeforest.net/user/GoodLayers
Thanks.
Figured it out! I had manually selected all portfolio categories, but the fine print said if you wanted to select “all” then you actually need to deselect them all. Once I deselected them (command-click) the “All” button reappeared. Thanks!
When I click on the gear icon to edit a page nothing happens. Everything is updated and cache has been cleared.
1. Can you test on another browser see if it’s fixed?
2. If still not, can you provide your site url please so we can check?
1. Same issue 2. https://www.firstclassdancestudio.com/
Can you please send wp access + ftp access through the form in this page > http://themeforest.net/user/GoodLayers ?
Please also copy the message into the form as well so we can recognise your case. We will help inspecting directly.
I just checked again today and it is working. Thx!
Hi, Do flawless work in a MAC computer? We just tried it and the gear icon to edit don’t show up?
Please make sure that you update the theme to latest version in order to use with WP5.8 Also, by updating the theme, please make sure that you update GoodLayers’ Plugins as well and please clear browser cache after updating.
You can follow this : https://goodlayers.ticksy.com/article/1893/
Please also make sure that all your being used plugins are compatible with WP5.8 as well.
Hello, Yes, all are updated.. Will do with clear cache and see
Hi, top bar login does not appear on mobile devices on my site. can you help me please?
Hello,
This is disabled because of lack of space on smaller screens. You can enable it by adding this css in Theme Options Panel > General > Page Style > Additional Style:
@media only screen and (max-width:767px){
.top-navigation-left {
display: block;
}}
thank you 
can we update to WP 5.7 with the current version of the theme 1.8.2 ?
We haven’t fully checked yet. Will announce in our Twitter again
Well thats ok, but your account on Twitter is SUSPENDED https://twitter.com/goodlayers
hope you got another one. And please change the link in your bio then.
Oh sorry, we have changed it : https://twitter.com/goodlayerstheme
Is the latest update compatible with Wordpress 5.6?
Hi,
Yes, it is
Thank you!
After upgrading to PHP 7.3, the pagebuilder is unresponsive. How to do it?
Please make sure that you update the theme to latest version in order to use with WP5.5 Also, by updating the theme, please make sure that you update GoodLayers’ Plugins as well and please clear browser cache after updating.
You can follow this : https://goodlayers.ticksy.com/article/1893/
Please also make sure that all your being used plugins are compatible with WP5.5 as well.
When will there be the update for 5.5 ?
Hi,
We already launched the fix for that for a while
Is the fix under support download or the wordpress theme updates ?? And when will it be available ?
Please hold for updating. We are launching the fix for WP5.5 soon. Once update released, you can download it from your profile page > Download tab.
Has anyone else had a problem with the Global Gallery and upgrading to the newest version of WordPress 5.5. I am running Flawless 1.7. The lightbox feature doesn’t work with this WordPress version. I had to revert back to WP 5.4.2 for it to work. Has been an issue on several of my clients website where we use the Flawless theme. Any Suggestions?? Thanks.
Hi,
Thanks for your feedback. Currently, it’s not compatible with WP5.5 yet but we are working on it and will launch the fix very soon!
Out of nowhere, my Portfolio section just stopped working on the homepage. The portfolio posts are still there, but the homepage section just will not show up. I’ve updated the theme, everything else works fine. Do you know what could have happened?
Hi,
1. Can you try to disable all other plugins first and see if it’s fixed or not.
2. Please make sure that you update the theme to latest version : https://goodlayers.ticksy.com/article/1893/
3. Please clear website’s cache if you’re using caching plugin and also make sure that you clear browser cache.
4. If still doesn’t solve, please provide wp access + site url through the form in our profile page so we can check.
Cheers!
Hi there. Could you tell me if you have a plan in near future to update LayerSlider to version 6.10 in Flawless theme?
Hi,
Can you PM me via the form in our profile page please?
I want to get rid of the shopping basket button on the category page of the woocommerce product.
On the product page, I want to leave the button intact, but what should I do?
Can you please submit ticket in our support website. Our dev and supporters are only provide support in there, not here. 
However, unfortunately, we notice that your support has been expired. In this case, you won’t be able to create new tickets anymore. You can purchase support extension in item page. It will be on the right side : http://take.ms/8Q2Ly ( more info: https://help.market.envato.com/hc/en-us/articles/208191263-What-is-Item-Support- , https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support )
Please note that we no longer provide support via this channel anymore(Except bugs report.). It’s all will be conducted via support site only. Please also note that many old customers already renewed their support and we have to be fair with everyone by providing support via support site only.
Hope you understand this.
I installed a pop-up login plug-in, but it doesn’t work on my mobile.
What should I do?
This is a third party plugin issue which normally we don’t provide support for. However, if you renew support (per your below question which we can help), we will also take a quick look on this for you to see if it can be fixed or not.
After upgrading to PHP 7.3, the pagebuilder is unresponsive. How to do it?
Please make sure that you update the theme to latest version in order to use with WP5.5 Also, by updating the theme, please make sure that you update GoodLayers’ Plugins as well and please clear browser cache after updating.
You can follow this : https://goodlayers.ticksy.com/article/1893/
Please also make sure that all your being used plugins are compatible with WP5.5 as well.
When editing a page, it stays on even if short title is turned off among the page options. WordPress 5.5.3 and php 7.3, but all pages are in the same state. How do I do it?
After you updated the theme and still have issues, please make sure to follow this.
1. Make sure that you clear browser cache or test with another browser and see if the problem fixed or not.
2. Try to deactivate other plugins (except GoodLayers plugins). See if it’s fixed or not.
3. Go to theme options and click on ‘Save Changes’ button.
Let me know if this helps or not,.
Running the latest Flawless update. Then updated to the most recent WP 5.3.2 and none of the text or design/color settings from the theme options are working now. I’ve tried turning off all the plugins and the issue still persists. Is this a theme issue? If so, do you have a patch for this? It’s a major concern for our client’s business right now! Thank you.
Sorry, please disregard, it’s working now somehow. Might have been a plugin update or something. Thanks!
I’d like to add a menu other than the top bar that logs in to my cart. How do I add it up? Tell me how to get there.
Hello,
You can add any html/shortcode in the Theme Options Panel > Overall Elements > Top bar > Top bar right text option.
There’s no option to add content to the left side though, you will have to edit that directly in the header.php file (in the theme folder) at line #52.
Regards.
Recently updated site to WordPress 5. I downloaded the Flawless theme files and replaced those on the server with the new version. It is now showing Flawless Version 1.6 now. I deactivated, deleted and reinstalled and activated the Goodlayers plugins (still showing them as version 1.0), but the site pages are still not working correctly. Won’t let me edit the Content Modules (Content/Post Type Item). It seems to be working with the Title, Personnel, etc. Modules (Content/Post Type Item), just not then Content modules. Please advise.
Hi, This may happen if you have disabled the ‘visual editor’ in the wp-admin > users > your profile page.
If that’s not the case, then could you try this after disabling your other plugins and see if it helps? If it does, you can activate them one by one to see which one is causing the problem.
If not, please send the site URL and WordPress login-password so we can take a look: https://themeforest.net/user/goodlayers
Thanks.
The same thing is happening to me with the white text as documented 10 months ago by “smartwebcanada: Hello, Text module not working…” (see previous comments above).
I have white text suddenly, and am unable to toggle between tabs, open/close page builder items, or save pages.
The theme, plugin, and Wordpress are all using the latest versions. I also sent info to the support email. Thanks!
Can you please send the email to us again? We didn’t receive it. Please send through the form in our profile page.
Will do right now, thanks!
Can you please tell me if the Search Box feature works on the mobile version of this theme. Or does it only appear on the desktop version?
Not sure which search box? can you provide screenshot of it please?
