Hi,

You should know that you can always turn to our support team and you are more than welcome to submit a request at our Help Center and our support team will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.

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Hello,

As we do not have enough information in order to help you, and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket at our Help Center, include URL of your site, and one of our support agents will check this and assist you further. Thank you.

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Hi there,

Thank you for reaching us!

Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.

Thanks.

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Hello,

There is an option in “Product List” settings to display category (please see screenshot). The category will then be shown under title as shown in screenshot.

Do let us know if you have any additional questions.

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Hello,

Unfortunately, we don’t have HTML versions of our themes. We are focused on creating WordPress themes that offer you easy management of dynamic content, which is why we are not creating static HTML files.

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Hello,

As we do not have enough information in order to help you, and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket at our Help Center or contact us through this email, include your purchase code in the email, and one of our support agents will check this and assist you.

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Hi there,

Thanks for writing in!

Elements page is probably set to be parent page for your Shop Online page under Page Attributes tab for your shop page. So remove parent page from there and it should be alright.

In case you need further assistance, you are more than welcome to submit a request at our help center and our support team will be happy to help. To submit a ticket please follow instructions from this – article .

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Hi there,

Thanks for writing in! Please note that our support team’s usual response time is within 24h but once we check we do see that your request has been answered, so if you need any further assistance please continue the conversation with our support team.

Thank you.

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Hi there,

Please check the Logo settings on that page, possible the logo has been uploaded in the Home page settings which will overwrite the Global theme options.

We hope this helped and if you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.

Thanks.

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Cool, thanks. Solved

Hi there,

We are glad that it’s solved. You’re welcome.

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if you can provide me the slider psd would be great actually!

Hi there,

Thank you for reaching us!

Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.

Thanks.

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Hi there,

We do see that your request was responded so for any additional assistance you need please continue the conversation with our support team.

Thank you.

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No reply has come thru yet?

Hi there,

Did you manage to access our help center, as we do see that your request is responded.

Keep us updated on this please.

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Hi there,

Thank you for reaching us!

Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.

Thanks.

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Hi there,

As we do not have enough information in order to help you, and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket at our Help Center, include your purchase code and URL of your site in the email, and one of our support agents will check this and assist you further. Thank you.

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I need only the reset of purchase code please

Hi there,

Thanks for writing in!

Please note that you should have deregistered the theme prior to installing it to a new installation, you can read more about it here.

So in your case now we would kindly ask you to send us a mail providing your purchase code in it and our team will help you with this.

Thanks.

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Hi there,

Thanks for writing in! If you need an immediate update of any of the plugins, please send us a mail to our help center providing your purchase code in it and one of our support agents will provide you with latest versions.

Thanks.  

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Hello,

Thank you for reaching us!

Please check if the logo was uploaded within page options on Light Home, since local options always override global options. For more info take a look at this article.

If you have additional questions, please submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.

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Hello, what is the preffered size for the logo? Thank you!

Hello,

For more info about logo size, check this article.

Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.

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Hi there,

You need to create an account on our site first. See this article: https://helpcenter.qodeinteractive.com/hc/en-us/articles/360010949598-How-To-Submit-A-Ticket

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Hi there,

We haven’t tested WP 5.8 yet. You can try using this plugin as a temporary solution until we release an official update: https://wordpress.org/plugins/classic-widgets/

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Thanks, this plugin helped.

You’re welcome

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Hi there,

The theme is supported and we can say that our dev team is working hard at the moment on updating all our themes. We don’t have any ETA when this update will come out, however, we can say that the theme is compatible with the latest version of WordPress and you can always check the article in this link.

Please note that for our demo site, we haven’t done specific site speed optimization because the main accent was put on showing all the features and elements from the theme, as well as keeping the highest quality of the photos. There are many ways and tricks for improving WordPress site speed. A balance between size and quality is necessary. A good hosting server is also very important for the site’s performance. We always give advises to our users in support tickets when they build a site in our theme, what steps they should take in order to improve the speed.

If you have any additional questions please let us know.

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Hi there,

Please submit a request on our helpcenter and one of our agents will assist you. https://helpcenter.qodeinteractive.com/hc/en-us/articles/360010949598-How-To-Submit-A-Ticket

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