659 comments found.
I just installed a Strata Chlid theme on a 6.8.1 wordpress version. But i can’t get any scroll bar eventhough there some element overflow. Can you help, please?
Hello,
Please submit a ticket at our Help Center and one of our support agents will check this and assist you.
To submit a ticket please follow instructions from this article – How To Submit A Ticket.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, I have a client that uses Strata for their web. The hosting upgraded their php version and the web stopped working if we go back to previous versions the web works again. Everything is up to date minus wp Bakery (which I’ll update to discard it as the main reason why this is happening) and the Theme that I see it hasn’t been updated since 2021, I think it probably has more to do with the theme than with wpbakery. If it Is the theme, is there a way to work this around so we can use the latest php version? Or do we need to migrate to another theme?
Thank you, C.
Hello,
The current version of the theme is tested up to PHP 8.0. The theme is supported and we will continue to update it, however, at the moment we don’t have an ETA when the update will come out.
Bundled plugins do get updated with the theme, however, in case you need immediate update of any bundled plugin you can contact us through this email (just add your purchase code in the mail) and our support agents will provide you with latest version.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi! Great! thank you for your answer! I’ll be waiting for the update, regards, C.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, I’m having a few issues with the theme, blog page won’t show all blog pages, and if it’s paginated and see the number of pages, when clicking to the next page it will give a 404 page. Also, it doesn’t work with php 8 even though you comment it should. It shows an “Critical error” message and the web simply won’t display. When are you planning to update?, We need to know if we need to migrate to another theme. Thank you,
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello – With the Qode Strata theme, is their a way to change the blog posts title tags from h2 to h1? I don’t see a option in admin or the source in the file editor.
Also the font awesome doesn’t have the new twitter icon, will that be updated or do we do that?
HI there,
Could you please send us a mail to our help center providing your purchase code in it and our team will check this on your end.
Thanks.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Is it possible to change color of a menu item in the top bar?
Hi there,
You can change the options for the menu from Qode Options -> Header and Footer -> 1st Level menu style
We hope this helped.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Any ideas on whether you plan to do updates for the theme and related plugins like WP Bakery? Does the theme work in WP6?
Hi there,
The WP Bakery plugin came as bundled within the theme, and we, as theme authors, have purchased an extended license for it. When a plugin is updated, we will include the latest version of the bundled plugin with the next theme update. So you can easily update the bundled plugin when you next update your theme.
Please contact us through this email, and include your purchase code in the email, and we will send you the new version of plugin to install it manually. Also, if you are having any theme-related issues you can contact us on that email.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Does the theme in it’s current state work with WordPress 6? I have my own license of WP Bakery. Does the latest version work with the theme?
The other question is when will you upgrade to the latest Layer Slider. The current version with the theme has security issues as per the developers change log.
Hi there,
Please contact us through this email, include your purchase code, and one of our support agents will assist you further. They can investigate any issue you have, or send you the latest versions of bundled plugins.Thank you.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
It is 5 months later and you still haven’t provided an update to LayerSlider that is secure.
https://wpscan.com/vulnerability/1d9d5516-f1c3-4134-b6bf-7f2f890533c4Hi there,
You are more than welcome to send us a mail to our help center providing your purchase code in it and our team will provide you with the latest version of the plugin.It will of course be included in the next theme update.
Thank you for your patience.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello! The entries that I have been entering in the portfolio section come out as a 404 error, why can it be? everything that has to do with the portfolio does not find those pages.
Hi there,
Please try just to go to Settings > Permalinks, choose Post name, and save. Then check again if this has been resolved.
If you need any further assistance, we would appreciate if you could please submit a ticket at our Help Center or contact us through this email, include your purchase code and URL of your site in the email, and one of our support agents will check this and assist you further. Thank you.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
is it possible to add multi filter (2) in the portfolio
Hi there,
Thank you for reaching us!
Filter on portfolio lists is a category filter and it will list all portfolio categories. Unfortunately, there is no option to add other filters in addition to category filter.
If you have any additional questions please let us know.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
hello I recently bought the Theme , i have a problem not seeing the map in my contact page ? what could cause the problem ?
Hi there,
Thank you for choosing our theme!
To use Google Maps it is necessary to generate Google Maps API Key for your site by following instructions from this article – How To Generate And Use The Google Maps API Keys.
You should know that you can always turn to our support team and you are more than welcome to submit a request at our help center and our support team will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I would like to update Picture which is found “about simple page” the front big picture where i can update it. I could it find also where the layout for where the map in the contact form is. ?
Thanks for your replay too
Hi there,
You’re welcome!
Please, since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our help center and one of our support agents will assist you.
Thanks.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Ok i do that
Hi there,
Thank you, our team will help you as soon as possible.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
You state on the theme that there was an update on 3 September 21 . This is however not reflected in the download. The download still has 3.3 which was an update from 2020. This is misleading.
Hi there,
Thank you for reaching us!
Sometimes other changes unrelated to theme files are made on ThemeForest, and the latest update was for adding GPL license. When the theme is updated you will be notified via email and the changes will be listed in the change log.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
The menu is not working on mobile version
Hello,
Thank you for reaching us!
We have tested mobile menu on device simulator and on actual device, and everything works fine on our behalf (see this link). Please try to open mobile once again, and let us know if you have more questions.
Support
Video Tutorials
Qode
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello I want to know why the Home video does not work, the menu does not display and the links of the main menu do not work in the mobile version. Could you please help me. Thanks
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello, today we bought the template but we have seen that it has not been updated for almost a year. Do you know approximately when you will update it?
Hi there,
Thanks for writing in! We do not have any ETA for the moment however our team is working hard on updating all our themes at the moment so an update will for sure be released soon.
If you need any assistance we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
It’s not possible to update LayerSlider WP to 6.11.2, its says Update Repository is not available.
Hi there,
Please send us a mail and include your purchase code and one of our agents will provide you with the latest version.
Support
Video Tutorials
Qode
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Thank you, just did it.
Hi again,
You’re welcome.
Support
Video Tutorials
Qode
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Are you still maintaining this theme. Seems like the last updates were in Nov 2020.
Hi there,
Thanks We are working hard on updating all our themes at the moment and Strata will for sure be updated in the near future so feel free to check the themes changelog or if you do have the theme you will for sure be notified once the update is out.
Do let us know if you have any additional questions.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
There’s been several issues. First, how do I properly format my logo on the home page? there is white space around it no matter what sizing I put. (icbcs.org)
second, some pages don’t load after several minutes or ever. Especially when you try jumping from certain pages on the menu, it does not load and you would have to refresh the page. let me know what i can do. thanks!
Hi there,
Thank you for reaching us! Once we check we do see that you are using an outdated version of the theme. If you need instructions on how to update the theme and included plugins, you can refer to the following article: How To Update A WordPress Theme And Plugins.
Also if you need any further assistance and since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Thanks.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
My website appears to be sitting outside of the pagebuilder in raw code. I’m not sure what is going on. Is this something I can get support on? I wanted to check before I renewed my support contract.
An example of what every page shows when I choose edit: height=”15px”][custom_font font_size=”18” line_height=”18” font_style=”normal” text_align=”left” font_weight=”300” text_decoration=”none” text_shadow=”no”]Cloud-based network infrastructure solutions/custom_font/vc_columnvc_row row_type=”row” type=”grid” text_align=”left” css_animation=”“[vc_column_text]
Hi there,
Thanks for writing in! Please check if you have updated the latest version of the theme and its plugins. If you need instructions on how to update the theme and included plugins, you can refer to the following article: How To Update A WordPress Theme And Plugins.
Also please go to Plugins and check if your plugin is active.
We do hope this helped and if you need any further assistance we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, I’m having a 404 issue when trying to access blog second page!
Hi there,
Please, try to check first if you are using the latest version of the theme and all included plugins. Then, we can suggest checking options in Settings > reading, and on your posts page. Maybe there is some irregularity. Anyhow, if the issue persists, we need to ask you to reach our support team at the help center, so they can investigate and help you to resolve this. Thanks
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, can’t make the anchor link work. Even though I have it working on previous pages I can’t make it work on blog entry. Why’s this? Tx, C.
Hi there,
Thanks for writing in, please check our articles about anchor in menu and outside the menu.
We hope this helped and if you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
ThanksDon’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, pagebuilder is not working after updating theme and wordpress
I’ve deactivated all plugins and still can’t see pagebuilder on editor on any post type even though is set for it to show.
Hi there,
Could you please provide us with your website URL so we can check.
Thanks.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
You’ll have to access to the backoffice
Hi there,
It might be related with WordPress version 5.6, and can be reproduced even on the default WordPress themes. We have notified the developers of the WPBakery plugin about this.
In the meantime, you can disable the Gutenberg editor under WPBakery General Settings tab.
We hope this helped and if you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Great! it worked! thank you!
Hi there,
Glad to hear this!Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hey there—we are running into issues with missing VC elements once we update theme to 3.2 and WPB to 6.0.5 just a couple: vc_cta and vc_widget_sidebar
Any help on why these would not be updating—have had tons of issues with new theme and VC (updating theme has erased/moved all of our widgets and menu settings)
Hi there,
Thanks for writing in! Please if you need an immediate update of any of the plugins, feel free to send us a mail to helpcenter@qodeinteractive.com providing your purchase code in it and one of our support agents will provide you with latest versions. As for the missing widgets please check in the inactive widgets as possible they are located over there.
Also you can always provide us with your website URL so we can check, as these things should not be related to the update if it has been performed the right way. You can always check our article about it here.
Thanks and keep us updated on this.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
