39376 comments found.
Hi Team
When I try to update avada theme version from 4.0.3 to version 7.4.1. It appears that some CSS files are not updated, short code appears in the front end & theme builder is not working properly. We have layouts and functionality issues. Please refer to the attached screenshot.
Can you please give solution in order to rectify these issues (How to address these issues)?
https://dev.corsa.org/Hello There
Looking at your site it seems that the conversion process was not triggered causing this issue, with that being the case you will actually need to manually run the process and you can read all about how this can be done in our documentation here => https://bit.ly/3mR9IH1
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here to Get Avada Support
Thanks
-Ammar
Hi, tried to search the comments for fusion form not submitting the data to hubspot. Not much info here… Can the hubspot plugin somehow influence that? I have the plugin connected to hubspot as well as the forsm connected through oauth on the options page. No data is being sent to hubspot. Just wandering if you’re aware of that and if there are any known workarounds. I have 5 Avada licenses and I love it, but wiht hubspot integration it feels like the data movingis not being trigered… even though everythign is saved in the form entries, nothing is being pushed to hubspot.
Hello @moviemaker
In order for the data to be sent to HubSpot you need to make sure that you have set the specific form to update content in this case and there is atleast the email property that is set to email field in your form, however in order to check this in details we will need you to please send us a support ticket with all the required details.
Click Here to Get Avada Support
Thanks
-Ammar
Hi.
I just purchase Avada to update a client’s site who had it installed by someone else & he does not have the Purchase Code or Token because he simply received the website with Avada preinstalled.
I just purchased today.
When I tried reregistering the token I get this error:
“Invalid token, the server responded with code 403.(Date: Mon, 30 Aug 2021 16:14:22 GMT | CF-RAY: 686f4fd0ee882b24-ORD)”
I tried then on a staging site to upload the latest version of Avada I just downloaded from ThemeForest and it simply says, “Invalid purchase code.”
Thanks for your help.
Cheers
Hi there
You have active support, please submit a support ticket using the link below and a member of our team will gladly assist you with this.
Click Here To Get Avada Support
Thank you, MB
Hi. How do you remove the ‘Download” and “picture in picture” from self hosted videos? thank you.
Hi,
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
Hi
How do I disconnect my code from a website? I dont know which domain it is linked to and I need to disconnect it. Can you assist?
Hello @amkwa
The solution to this is by simply going to your support account and removing the domain from there and click on “Unregister” button on your theme dashboard if the purchase code is still being used, more about this can be read here => https://bit.ly/3yrbvof
If you still need assistance with this, please open a support ticket and our team will assist you further.
Click Here to Get Avada Support
Thanks
-Ammar
Hi Ammar
Thanks for the prompt response. I do not know which domain or whos using my purchase code, is there another way? Cannot log ticket.
Thanks again,
Gotlieb
Hi,
If you still see issues, please send us a message on support@theme-fusion.com with your purchase code and issue details and we can check this for you.
Thank you. – Abbas
I have one question, how i can add user login/login in avada header menu? i can add My account page. But i want to display the user loggedin username if user is login and after logout display login.
Thanks
Hi
We do not have an element specifically meant to display the logged in user name only. You can create a custom header and add a user login element(this will show other areas too) with a conditional logic of showing its container to logged in users or you can use the ‘my account’ menu item (if you are using Woocommerce) to show the logged in username
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Hi I am facing an issue in footer, I don’t know its issue or i am not doing it properly. I removed the global footer from the layout and on home page its removed and showing the widget content in footer but on a subpages still footer layout applying after removing the footer from layout. and second when i open a home page and open a tab footer why its still showing the message that this page currently using a footer layout section as i told you i remove footer layout and on home page content is coming from widget. please check attached screenshot and let me know how i can fix it. https://prnt.sc/1qsnkds
thanks
Hello @aadi009
The layout is still being used as can be seen here => https://share.getcloudapp.com/P8uG961Z it was never set to Global Footer but another subpage footer that is made inside other layout, please try removing it from there and recheck your conditions on other layouts, if the issue persists please open a support ticket and our team will assist you further.
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here to Get Avada Support
Thanks
-Ammar
ok
Hi
We look forward to helping you!
Thank you, Shaminder
Hi, in the latest ´Layout section builder´ in Custom header, the translation from woocommerce ´Checkout´ and ´View Cart´ is not working. I added in Backend in the > menu option, ´Avada special menu items´ ´WooCommerce cart´ . Also ´WooCommerce MyAccount´ ist not possible to translate like ´Login´ or ´Username´ . We tried with WPML and Locotranslation but nothing chainged. Please what can we do to fix this? Guess we are not the only one with the problem, we use Avada now since the beginning and checked all possible solutions.
Hello @Brainaid
Please make sure that you are also translating your Avada Core and Avada Builder plugin(s) in this case, if the layouts are being used you will get some of the components from the Avada Builder too. however in case the issue persists for you please send us a support ticket and our team will get back to you as soon as possible.
Click Here to Get Avada Support
Thanks
-Ammar
Hi, the language for the plugins avada core and avada builder i uploaded also in the beginning also avada theme language file. Realy we have first time this problem! As you can see we bought extrem often the Avada Theme for our clients. It seem as it is a problem in the Avada special menu items from menu… guess we are not the only one with the problem since the last update…
Hello @brainaid
There is no issues in translating the content at all so you will probably need to make sure that your language files are in right place, which is mentioned here => https://bit.ly/3DrbKn8 in any case if the issue is still present we will need you to please open a support ticket as providing support here on comments is not possible.
Thanks
-Ammar
Dear Avada Theme
I have installed demo and choosed my menu header but dropdown in menu is hidde behind the picture. https://prnt.sc/1qrfa2g
How to solve this?
Thanks so much for this theme!
Hi,
For that, please that you set a high z-index on the Container holding the header. Like a value of 9000.
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
The demo is broken.. if you scroll down on the page and up again, the search box is missing. https://avada.theme-fusion.com/accountant/how-to-defer-your-2020-tax-payments/
Hi
We are unable to replicate this at our end. Temp Video here. Can you please let me if there is anything specific I need to do to emulate the issue?. If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Hi dear TFS.
I have a questions for you:
I’m going to use the Avada theme on 2 domains, both of which are my own sites. Is it possible or do I have to pay once for each domain?
Best Regards.
Hi
A single copy of Avada would be valid for a single site. Each site would need its respective license
We thank you for your interest and would be delighted to have you as a part of our growing community!
Thank you, Shaminder
Hello @aadi009
This needs to be checked on how search was enabled in this case, we suggest you to please open a support ticket with our team and we will get back to you regarding this as soon as possible.
Click Here to Get Avada Support
Thanks
-Ammar
Hi Ammar, sorry my support period end. i can not open a support ticket. can you help me without ticket? Thanks
Hi
Creating a ticket would need valid support. You can find detail on how to renew support here
We look forward to helping you!
Thank you, Shaminder
Hi, I’ve been an Avada member since 2016. I’ve purchased over 10 templates. I wanted to ask why Avada doesn’t do a Hotel Booking System template and a Classified ads template? Thanks
Hello @haashi
We are continuously adding new prebuilt websites for our customers in this case depending on the requests we get for a specific niche, we will definitely be adding more in future as well 
Thanks
-Ammar
Hi, If I install Avada on a website and after several months I remove the license key from the website, will I loose some of the Avada functions?
Hello @123ehost
You will not lose the Avada Functions, however you will lose the ability to update theme or any of our plugin(s) in this case, in order to get our premium support and updates you need to have a proper registration.
We will be happy for you to be a part of this Amazing Community
Thanks
-Ammar
duplicate
I’ve updated a clients live site from an earlier version of Avada to the latest version 7.4.1 via Wordpress (the purchased install of Avada is correctly verified) but the core and builder update downloads keep failing. An error message says the download failed for an unknown reason but then suggests it couldn’t overwrite the old plugin folder and suggests deleting it then trying again which I did. And the download failed again. The permissions are all correct. This site is 24 hour mission critical for my client so I’m frantic to get this fixed. Has anyone encountered this and how did you fix it? I have this purchase of Avada also installed on a staging site at WP Stagecoach which is allowed under the licence. Could that be preventing the download?
Hi there
To check this I have updated a test site via WordPress, and the plugins installed as expected. Have you tried installing the plugins manually via FTP instead?
Either way, we have reached out to you, please check your email inbox and then reply back there so that we can assist you with this.
Thank you, MB
Thanks MB for your assistance. I managed to manually update the plug-ins via FTP during a brief site downtime opportunity.
I suspect the inability to update them in the first place arose from a couple of things.
1. The site was in an earlier version (6.x.x) when I first cloned the site to a staging site at WPStagecoach.com. This was in November 2020. (Yes – the rebuild has been going on that long.) I updated the staging site to 7.4 and must have entered the purchase code there at that time to verify it as Registered.
2. Fast forward to last week and, in preparation for sending the staging site live, I was able to update the live site still on 6.x.x with its old token key to 7.4.1. But this evidently expired the old token key there and required the purchase code entering instead. However, the Avada dashboard was still showing the site as ‘Registered’ so I had no idea it was, in fact, not registered for updates. The dashboard only changed to ‘Unregistered’ after I’d FTP’d the updated plug-ins and activated them.
Now I discover the live site can’t be purchase code verified because my account’s Registered Purchase Codes page says the code is already registered. Which it is – to the staging site which is not automatically recognised as a staging site.
So, time to unregister the staging site and register the purchase code to the live site. And hopefully that will sort out the updates issue.
Hi,
As this is not a support platform, please communicate in the ticket/message we sent via email instead and we can check this issue further for you.
Thank you. – Abbas
Does your site works on Elementor?
Does your website of Digital Agency has option to place social handles?
Hi,
I’m afraid we haven’t officially tested Elementor with Avada.
However, we recommend you use our own built in visual builder / drag and drop builder (called Avada Builder) – as it offers similar drag and drop page building functionality with superb flexibility and design prowess:
For details on Avada Builder usage, please see our posts below: https://theme-fusion.com/documentation/fusion-builder/getting-started/fusion-builder-quick-start-guide
For details on our Avada Builder Live (front end editor), please see:
2)
If you mean to link to your different social media profiles / pages then yes, we do offer several ways to link to those e.g. by using social icons in header / footer or anywhere else in the page.
Avada is a one time $60 purchase good for use on a single website. You get free updates for life. You can use Avada on one site by using it on any good WordPress hosting (you’d need to buy your WordPress hosting). Avada also comes with 60 premade demos/sites so you can import any of those and build from there.
- The Avada WordPress theme is purchased via the Themeforest marketplace here, and it is a one-off cost and not recurring > http://bit.ly/2HyNfIU
- You will also receive free theme updates for life
- You will gain access to all of the Avada demos -> https://avada.theme-fusion.com/
- Avada Quick Start Guide -> https://theme-fusion.com/documentation/avada/knowledgebase/quick-start/
Thank you. – Abbas
In my download area, it shows 3 months remaining for support and in the support website it shows support has expired.
How come?
Can you please check and fix this asap? I have a few questions that need to be addressed by the support team.
Hi there
I can confirm that your support is active. Please log out of your support account, and then log back in to refresh the status.
If you need to submit a support ticket, please submit your support tickets here > https://theme-fusion.com/support/submit-a-ticket/
Thank you, MB
HI, I purchased the theme quite a while ago and tried on some domain that I do not remember. I do not have those domains anymore and now I want to install it, and it keep on saying, this purchase code is used… When I went to your website to open an account, it wont let me open the account either. Please deactivate my theme so I can install on my new website. This is very frustrating.
Let me know how I can provide you my purchase code so you can unregister it on your servers. I don’t even have a website to deactivate or unregister – cry out loud..
Hello @signstrade
Please send us an email with your purchase code to support@theme-fusion.com and our team will gladly check this for you further
Thanks
-Ammar
Okay, I have sent the email with the details
Hi,
We’ll respond to your email shortly.
Thank you. – Abbas
Hello, a question I use 2 languages, English and Hungarian, in English the font in the main menu is bold and when I switch to Hungarian it is no longer bold. Can you please help me? I use the Polylang plugin Thank you!
Hello @Buscofen89
That is simply because when using any multi-language plugin the global options are being set individually from each language, this means you need to set the same options for other language too, more about this can be read here => https://bit.ly/3ydlI7S
If you need further assistance with this, please open a support ticket and our team will get back to you as soon as possible.
Click Here to Get Avada Support
Thanks
-Ammar
Thank you! is working!
You’re most welcome
