16313 comments found.
Hello, V3.2 on the checkout page twice asks for an order confirmation, the second confirmation is a pop-up window. Can this be turn off
Hi, please use beta-v32@journal-theme.com email address to send v.3.2 feedback.
Best Regards.
Thanks
Hello, can I add iyzico virtual pos plugin, which is a company in Turkey, through the wordpress panel?
Hi, this is not an Wordpress theme so if that is a Wordpress plugin it will not work with Opencart.
Best Regards.
Can I do this myself? How can I do?
Hi, unfortunately that’s not something we can assist with, please consult with a developer.
Best Regards.
No update since February which seems unusual for DigitalAtelier. Is this still active?
Hi, we are actively working on a major Journal update. If you read some of the latest comments you will come across our new 3.2 version, currently in beta here, you can try it if you want: https://www.journal-theme.com/beta-v32/
Best Regards.
Question before buying. Can your smart product filter generate human-readable links?
I mean links of this kind /filter/color-green/size-52/ and not this /filter/?color=green&size=52
Hi, unfortunately there is no such option for filter generated urls.
Best Regards.
New beta 3.2 (beta6) Have problem with Direction. Horizontal direction do not work for Quick Links and Footer Payments
Hi, it’s been noted and fixed, will ship very soon in beta 7. Best Regards.
Waiting for beta 7 and release final ! U know date ?
Hi, we are actively working on it, can’t say for sure an exact release date but it’s very soon.
Best Regards.
Hi there… first off, fantastic theme!! I am wondering if I can use banner blocks for sub-category images? I like how the image zooms when rolled over. I have added banner blocks for the main categories but for subcategories I cannot seem to find where to do this. Hopefully you understand what I mean. Thanks in advance!!
Hi, this is currently not possible and we’re not sure if it will be but we’ll look into it.
Best Regards.
Okay thanks. how about making the category images much larger then. Is this possible? At present they are just very small thumbnails.
You have control via the Items per Row option in Journal > Skins > Edit >Category > Subcategories… this option dictates how many items to have per row, therefore how big they are. Less items per row mean bigger item size.
Best Regards.
Thanks for your support! One more question… How do I change the category image dimensions that displays at the top of the selected category page? At present it displays like a banner, but would like to make it almost twice as high as it is currently.
Because it crops the image and misses most of what I want to display.
Options for that are in Journal > Skins > Edit > Image Dimensions > Category…
For more info please file a ticket on our support page and consult with our developers.
Best Regards.
Hi, v3.2 Beta 4 and 5 – we cant checkout with any payment method. Why is that? Tested on OC 3 and OC 2.3.
PHP Fatal error: Uncaught Exception: Error: You have an error in your SQL syntax; check the manual that corresponds to your MariaDB server version for the right syntax to use near ‘p
WHERE p.product_id IN (
SELECT
distinct product_id
FROM
`’ at line 1
Error No: 1064
DELETE FROM `oc_journal3_product_sales` p
WHERE p.product_id IN (
SELECT
distinct product_id
FROM
`oc_order_product`
WHERE
order_id = ‘58’
)
in /system/library/db/mysqli.php:40
Stack trace:
#0 /system/storage/modification/system/library/db.php(30): DB\MySQLi->query(’\n\t\t\tDELETE FROM…’, Array)
#1 /system/library/journal3/opencart/bestseller.php(107): DB->query(’\n\t\t\tDELETE FROM…’)
#2 /catalog/controller/journal3/event/cache.php(12): Journal3\Opencart\Bestseller->update(58)
#3 /system/storage/modification/system/engine/action.php(57): Controlle in /system/library/db/mysqli.php on line 40
Hi, please download the latest beta version (v.3.2.0-beta.6) and your issue should be solved after. For further assistance, please use beta-v32 at journal-theme.com email address.
Best Regards.
Thanks for updating the Beta.
But now, Journal Checkout will now work at all. Only OC regular checkout works
Have you seen it?
Hi, please use beta-v32@journal-theme.com email address to send v.3.2 feedback.
Best Regards.
v.3.2 beta 7 – the problem still exists
Hi, please use beta-v32@journal-theme.com email address to send v.3.2 feedback, you send the message directly to the developers.
Best Regards.
Hello Journal Theme Supporter. I am big fan of journal theme. very awesome Theme. I suggest all my client to journal theme to my first choice.
One of my client was purchased themes
They have 2 issues on the website :
1:) When hovering any dropdown on the home page like menu, search, account, language, and cart area in the header section.
after moving the cursor from their content dropdown shown as it is. don’t hide or disable the website.
Screen shot: https://www.awesomescreenshot.com/image/12774009?key=442410f82b0b01b0f5809e8deb182e3c
2:) I have 2 languages
English: https://veelabeauty.com/en Arabic: https://veelabeauty.com/ar
home page set slider section in button issue. When Arabic language button on the right side and English language to button left side.
You can compare both screenshots:
https://www.awesomescreenshot.com/image/12774011?key=3e434ac983593c35f7a68f26f12d1dd5 https://www.awesomescreenshot.com/image/12774012?key=29a41b2ff821ea5a4af1c1ff61105a71I already submit ticket but didn’t response from your side.
Thank You sir,
I am waiting for your response
Hi, we have responded to your client’s ticket. That theme version is out of date, it needs to be updated to the latest official release available on Themeforest, which is 3.1.8.
Or go directly to the new Journal 3.2, which will also be release soon. You can try the beta now, we’ve provided details in the ticket.
Best Regards.
Before the theme update I know this once, please
If I update the theme’s existing design as it is or changed?
after theme update. all changes are making once again or not?
Screenshot to current website :
https://www.awesomescreenshot.com/image/12785780?key=95765c3aa86eb46b1c21a80721d6f21fThe 3.1.8 version is the same, however you should try the update on a separate local environment where you can check everything and make adjustments, then you update the live version.
Same with 3.2, which has been recoded almost entirely from scratch, some options may be reset, you may have to make adjustments so try it on a separate test environment.
I have found the issue with the menu as it is.
hover change menu doesn’t close.
https://veelabeauty.com/ENfile: /catalog/view/theme/journal3/js/journal.js
I have check these files in : function mouseOut() {
there are two classes not remove animating and open
https://veelabeauty.com/catalog/view/theme/journal3/js/journal.jsWhy above JS files remove this?
original files having class it as you can see the original file and browser file screenshot below
https://www.awesomescreenshot.com/image/12837481?key=13a665756ac31e6896322a98246e92a1 https://www.awesomescreenshot.com/image/12837238?key=0af9a9ff762a1ba2e27a6019d95e4184I am waiting for your response
I already change to journal.js but didn’t change anything.
after clear cache and refresh modification from admin
also journal cache clear from admin journal dashboard.
What was wrong here. I can’t understand. what is issue occurred before 1 week.
Please give me proper suggestion or solve issue as well.
I already submit ticket.
Waiting for your response…...................
Thank you
Hi, this is not the place to get support, you need to consult with our developers on our support page.
Thank you.
Thank you Thank you Thank you so much.
Solve the issue after Clear Cloudflare CDN cache.
It’s working awesome.
This support to appreciate recommended to my all clients journal theme.
I always recommended to journal for my first choice as a theme’s look, functionality, support and also quick response.
Thank you once again.
Thank you!
Hi, Please when you are releasing 3.2. The August Month is over
Hi, we are getting ready but it’s a big release, we still have to run some tests. Should be very soon though.
Best Regards.
I’m getting spam from everywhere, can there be such a theme? spam subscription spam messages how do we stop this? no extensions offer spam support to your theme opencart excludes your theme and does not recommend it, how do you plan to solve this spam problem? default opencart reCAPTCHA work register form?
Hi, please make sure you have the latest Journal version (v.3.1.8) installed and you shouldn’t have spam anymore. For additional spam protection, you can always enable captcha mechanisms in Opencart which apply to Journal Newsletter and Journal Contact Form modules too.
Best Regards.
Hi DA, I am setting up store with journal demo 1, how to set height of home slider for mobile, or its auto for mobile, i think there should be option to set for mobile height.
Hi, in the slider Image Dimensions options you have different tabs per device, you can input smaller dimensions in the phone tab.
Best Regards.
in checkout, our payment gateway is not working. when switching to opencart checkout, it works. most of our customers drop at checkout page with out completing the order.
Hi, not all payment and shipping extensions work with one page checkouts because they are developed for the default Opencart checkout. Please consult with the developers of your extension for more information.
Best Regards.
Hi DA, I want to know if I use my license on other domain for other shopping site, will it works or it creates issues, in new and existing sites. Thanks in advance.
Hi, you need to purchase one regular license per store/domain as it only covers a single end-product, which means a single store or domain.
Best Regards.
I found a bug. I don’t have support right now but I just wanted to tell you about it. When a product is disabled, it still shows up in featured products module.
Hi, we are not aware of such issue, please provide more details regarding how to replicate it and first make sure you have the latest Journal version installed on your store.
Best Regards.
Hi using Multi vendor+ Multi Store should I need to Multiple license for each website? I making location based subdomain One Main Domain One Admin panel
Hi, if the end-product is different store (different catalog, products, etc) then yes you need one regular license for every domain/store as that only covers a single “end-product”.
Best Regards.
I had disabled “add to cart” button for product with “0 price” and I have configured an “extra button” for “call for price” purposes. On desktop everything is OK, but on mobile the “extra button” for “call for price” does not show up. I’ve triple checked if there is any option uncheched for mobile view but there isn’t. Below is the excerpt from theme documentation: The Extra Button module is available for the product page and product listing (grid/list views). Up to two buttons may be activated at the same time.
Link button acts as a normal button which can point to any link. This includes opening Popups, such as one with a contact form in it which can be used for enquiries, or any other popups with any content.
This works OK on desktop but not on mobile.
Where should I look for more info.
Hi, we need to take a look at your setup to investigate, please file a ticket on our support page and consult with our developers.
Best Regards.
Ive just bought a support extension but when I’ve tried to submit the ticket I’ve got the following error:
Error Please correct the following errors:
Item support expired. Please purchase a new support pack from Themeforest.Looks like you’ve renewed your support so the ticket should have gone through, just wait for a reply there.
Best Regards.
Demo#1. how can I set custom link on “Shop by Brand” module when someone click on. or disable click on manufacturer brands.
Hi, just use a different module, like the Banners to display image (any images, even brands) and they don’t need to have a link.
Best Regards.
Hi DA, I installed OC 3.0.3.6 and journal theme, now want to update to OC 3.0.3.7 and Journal theme, what are the steps..? Do I need to update OC first then theme or directly upload theme files..? In your documentation both links given 1) Theme Update 2) Opencart Update
So what are the steps for update so that I dont loss any thing.
Also Journal 3.2 is compatible with Journal 3 ? I mean can we upgrade 3 to 3.2, or fresh installation is required.
Hi, it’s better to update Opencart to the latest version first and then Journal. To update Opencart, change template to default Opencart template, update Opencart and make sure everything works fine when using the default Opencart theme first and then enable Journal and update it to the latest version. As for v.3.2, yes, you can update v.3.1.8 to v.3.2 just like any other update, but some third party extensions may not work after, as explained here: https://www.journal-theme.com/beta-v32/
Best Regards.
Is there an option in the theme to change the product picture when clicking on the color of the product on product page? e.g. when if i click red color then product picture become change to red dress, if i click to yellow then product change to yellow dress.
Hi, unfortunately no that’s not part of the core Opencart nor Journal, please consult with a developer about implementing a 3rd party extension.
Best Regards.
Hi, funny question but I can’t seem to locate the stylig of the arrow for drop downs (on the right side of drop downs), is it available somewhere through admin (if not in which file is it)?
Hi, styling options for that element come in our next major update, Journal 3.2.
Currently it’s inheriting the color from the font in that menu item style.
Best Regards.
Do you have a final date of the 3.2 release?
Hi, we’re shooting for the end of this month but it’s not definitive, we’re at work on it.
Best Regards.
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