12799 comments found.
Hello, PRESALE QUESTION: Is it possible to add an button at every event like “Interesting” so people can press it and see how much people are interesting in this event also.
Thanks
Hi
Unfortunately this is not available
Can I hide the message option ? Thanks
Hi
WP-admin > theme tools > direct messages > Enable Direct Messages? > No
Hello,
I posted a question on the support page close to 24hours ago and I am yet to receive a response. This is a bit disappointing seeing that I have purchase 1 year support and still have to post here….
The main demo has been stuck at “importing pages” – (right after creating attachments) for several hours. I have checked my internet and hosting and everything is ok. Also note that this is the third time I am trying to import the theme. This time I even tried installing the theme from the server to see whether it would work – but still unsuccessful.
Hi
Sorry about that, suppoet team is not active in Sundays. We will answer your question and solve the issue shortly
Best regards
Hi,
Thank you for the clarification on this. My issue has been solved – thank you.
Hi, can I limit the file size that a user uploads for the cover image? I have requested a small file size in the description but can I limited the upload size?
Hi
Max upload size can be set in your server’s PHP settings. Other methods https://www.wpbeginner.com/wp-tutorials/how-to-increase-the-maximum-file-upload-size-in-wordpress/How do i change the default font style? I just installed the theme in localhost but the fonts are not loading as per the same style as in the demo. Where can i change the DEFAULT Font style? There is no option available to change the default font style in the typography section.
Hi
Edit homepage using elementor > go to elementor menu (top left) > site settings > global fonts.
If you want to use the same font as our demos, select “Default” option
Please submit a ticket on helpdesk.27collective.net and share your site
I have a small thing to clarify. Can i know the font style of the main font? Your demo in themeforest has the font ‘GlacialIndifference’ but this is not showing in the theme we install.
Hi,
In elementor site settings > default fonts > choose “Default” option in the dropdown. That’s glacial indifference font
“Default” option is glacial indifference. It’s the first option in the dropdown
The problem is when i select default, the exact font is not loading as in your demo. Here is a screenshot. https://ibb.co/wNvYFPH
I tested both locally and did a fresh installation in a cPanel instance as well.
Could you please check in your latest theme if there is any issue?
Save changes and reload the page. If still does not work, post a ticket on helpdesk.27collective.net and share your site
How do I sign in on demo dashboard for admin and guest?
Hi
There’s no armin demo. As a user, click “Sign up” on site header
Hello,
Want to make a purchase but, I have four pre-purchase questions on this theme: 1. Do you have a cost calculator embedded to your platform or would I need to purchase a plugin. Also what would you recommend?
2. Can I link several listings to one entity? And they have a page that displays their listings?
3. Can I create a store option for the entire site – as opposed to having it for the individual listings?
4. What plugins would one need for to purchase or install to get the functionality on the demo?
Thanks in advance.
Hi
1. No, the theme does not have option for it. I’m not familiar with ant so can’t recommend one. Try searching in the wp plugins site
2. If that entity is also a listing of a different type, yes
https://docs.mylistingtheme.com/article/how-do-related-listings-work/3. There is shop page for the site
4. Everything you see is included
Thank you for the response. Got the theme! I’m sure it will meet our businesses needs!
how i can access the backend demo
Hi
There’s no back end demo unfortunately
Customer cant complete order Im getting this message I dont know if its related to theme: resource_missing – id No such customer:
Hi Please try the suggestions I’ve written below
Checkout page is not displaying messages from woocommerce I switched to storefront theme and its ok
Hi
Please try disabling all plugins unrelated to the theme and make sure the theme is at the latest version 2.6.9
HI, what’s being added in the next update?
Hi
We will share details soon, can’t share anything right now unfortunately
My website is broken and I am not sure what is causing the problem. I want to backup all my listing data including listing types, listings, pictures and links so that I can install the site on a brand new fresh wordpress installation. How do I do the backup without the server configuration data?
Hi
Please submit a ticket on helpdesk.27collective.net, we’ll check the issue.
As for backup, if you can access wp-admin, you can use plugins like Duplicator to save a backup.
Or backup the site manually https://blogvault.net/how-to-manually-backup-your-wordpress-site/Hello, PRESALE QUESTION: I love the theme, just a simple question I saw on your demo.
When I click on BUY PACKAGE, for 5 listings submissions.
https://ibb.co/rMjPZxSI added 1 listing, but when I try to add a new one it redirects me to the PACKAGES PAGE. How can someone add a new listing when bought a PACKAGE for 5 listings submissions? Thanks.
Hi
First, the package you bought has not been approved by admin.
When it is approved, you will still have to select it, but there will be text letting you know that you own that package and the button “Buy package” becomes “Use package” until you post all 5 listings
Understood. Thanks for the explanation. One more question, when I upload images to a listing, it takes a long, and sometimes the images don’t charge. Is this related to the theme or the hosting?
Depends on the size of the images, your upload speed and of course hosting speed
I’m looking for a new platform for my website. We currently have 230 listings. Can you tell me about the listing claims process? I would like listees to easily claim and pay for their profiles on a subscription basis without a need for admin intervention. We would like to create a coupon for 6 months of a free listing that users will then need to sign up for with a monthly or yearly payment. When needed, I would like the admin to have the power to easily attach and detach a user account from a listing. Do you have documentation you can point me to so that I can see how this process works with your platform? Is there a test site that I can try signing up for to experience the listing signup process? Do you have a video walkthrough of this process?
Hi
1. To claim a listing, user can go to listing page, click “Claim listing” button, pick a package and checkout. Once the payment is done, admin has to approve the order and the claim request in wp-admin and the listing ownership will be transferred to the claimer.
2. Listing packages are one time purchases not subscriptions. https://docs.mylistingtheme.com/article/paid-listings-and-creating-listing-packages/It is possible to add subscriptions, but a 3rd party plugin is required in that case https://docs.mylistingtheme.com/article/subscription-based-listing-plans/
3. Admin can modify ownership of the listing anytime through wp-admin
4. Our demos are found here, registration is open. Try and post a listing https://mylistingtheme.com/
5. Our documetation is found here https://docs.mylistingtheme.com/
Is it possible to add a datalayer with Geojson over Google Maps? I’ve tried by adding this code in theme custom JS: map.data.loadGeoJson(‘myfile.geo.json’);
but I got console error: “map” not defined. How do you call the map on the explore page? Could be a nice hint for further theme documentation.
Thanks a lot, will renew support if needed.
Hi,
You can access the Google Maps map instance like this:
jQuery( document ).on( 'maps:loaded', function() {
if ( ! ( MyListing.Explore && MyListing.Explore.map ) ) {
return;
}
var map = MyListing.Explore.map.getSourceObject();
// "map" now is the Google Maps/Mapbox map instance
} );
Hi, I just installed the theme, but the ‘explore’ pages keep loading and I don’t see any content appearing. I didn’t change anything on the theme yet..
Hi Try disabling any 3rd party plugins you might have enabled.
If that doesn’t work, please post a ticket on helpdesk.27collective.net and share site and login details so we can check
Best regards
I have create one listing type in my listing theme and try to add listing in it but after preview this it shows 404 error also after clicking on skip preview and submit but same i tried with importing your prebuilt listing type it works can you please help??
Hi
Please use helpdesk.27collective.net for customer support
Hi. i already bought the theme and my support period is over and i want to renew it but i missed somehow the 3 days of price discount. Can you help me buy the support at that price? or a coupon code ? It would be much appreciated, thank you, you have the best theme!
Hi
Unfortunately Envato market does not have the option for coupons. When the price drops it does so for everyone
hi, i would the enter button in the mobile direct message compose window to be an enter and not a send funtion.
Hi
Shift + Enter will go to the next line. It’s not possible to change this at the moment
Hi nice theme, just a question when adding a listing, instead of searching for the address or location, can I just drop a pin? I can’t seem to drag the pin anywhere on the map. Please help.
Hi
You can click on the map at any point to drop the pin.
If that’s not working on your site, please submit a ticket on helpdesk.27collective.net and we’ll check
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