105 comments found.
Hi, The images are not loading on iOS devices, could there be any particular reason for it The site is working fine on Android and Windows browsers
Hi
Thank you for your question, could you please send us some screenshot of the problem so that we can check? Please also send us the link to the issue, that will help to check this faster
Thanks
Hi, can I hide/disable the Log In button on Header? If yes, how? Thanks!
Hi
Thank you for your question. Yes, you can disable the Ajax Login plugin, then the login button will be disappeared
If you love the theme, could you please help us to rate it 5 stars on the Marketplace? We would highly appreciate your kind help
Thank you.
hi! i have a few questions:
1) is it google fonts supported? i mean, can i change the fonts of the theme, menus, body font, header and stuff?
2) Can i change the size of the body font on posts?
3) I can change the colors of the theme with hex? footer, links, buttons, etc?
4) is it possible to remove the shadows on the menu area, around the photo of author and some areas of the theme?
Hi
Thank you for your interest in our theme. We would like to answer your question as below
1. Yes, the theme support Google Font that allow to change the font of the elements in the theme
2. You can do it by a snippet CSS code, we can help to change the font size of the body on post if you want
3. You can change the color of the theme, but for the specific element, it should follow the main color of the theme. We can’t apply the change for every element because it will take a lot of data from the database, this is not good.
4. We can help to remove these things if you send us the WP admin account
Thank you
thanks for the answers! just a few more:
its possible to mix the elements of the demos, like the structure of the post of one demo in the other demo? this integration is possible? the choice of change the structure of the demos?
Yes, you can mix the modules to build your home page. There are more than 120 modules that you can combine for your site
Thank you
Hi, is it possible to extend the page width to 1920*1080 and how?
Hi
Thank you for using our theme, unfortunately the theme doesn’t support for that page width. But if you want, we can offer you our custom service to make some modules at 1920 width
Thanks
Hi, does it have paralax efect support?
Hi
Thank you for your interest in our theme, the theme doesn’t support parallax effect. I think the parallax effect is quite out-date nowadays, so we did not add it to the theme
Thanks
Hi! Is this theme retina ready?
Hi
Thank you for your interest in our theme. We don’t add the retina script on this theme because it will generate 2x thumbnail sizes, then it will take the capacity of the Hosting Disk. However, there is a wonderful plugin that already support this feature, so users can use it if they want to have retina display
https://wordpress.org/plugins/wp-retina-2x/Thank you
Hello, can i have a reply please?
I’m sorry for the late reply due to the Weekend. We have replied to your queries, please kindly check it
Hello, thank you for this good theme. I have a module problem can you help me? On a builder page (home): I choose the full-width Suga Grid J module. I checked “latest posts” and “all categories” but the module does not show me recent posts. I have: 7 categories with 25 articles. Also, I want to display only the category “article” but I can’t (nothing appear). Thank you for your help, Best regards.
Hi
Thank you for using our theme
Could you please send us the WP admin so that we can help to check it?
Thanks
I actually work on my website in a local version. I’m finishing and i will upload it on my server for tomorrow then i will send you the wp-admin access to fix it. Thanks a lot for the help, really appreciate.
Ok thank you. We’re happy to help you when you upload to the server
Have a nice weekend
Hi, How can I translate theme to other language? Is there any file i can edit? For example, how to translate “Read more” or post date “2 days ago” to other language?
Ok got it from docs. However its impossible to translate some strings, they seems to be hardcoded.
Hi
Which words do you want to translate? We will check and help to do this
Thanks
Hi, How do i completely remove sticky vertical Share module on the left on the blog post side?
Hi
Thank you for using our theme, the theme doesn’t support to disable the vertical share module right now. If you want, we can offer you our custom work to do this
Thank you
How to delete structured-data (schema Markup) of them?
Hi
Thank you for using our theme, you can delete the structure data in this filesuga/library/templates/single/single-schema-meta.php
Please empty it
Thank you
How to declare http://schema.org/SiteNavigationElement on navigation-bar navigation-bar – fullwidth hidden-xs hidden-sm js-sticky-header-holder? Display location Main Menu
Hi
Please take a look at this thread for your reference:
https://stackoverflow.com/questions/44708567/schema-sitenavigationelement-as-json-ld-structured-dataThanks
Thank, I used this code to remove the url, but I got a broken interface. // Remove URL/Website field in Comment form add_filter(‘comment_form_default_fields’,’infophilic_remove_comment_url’); function infophilic_remove_comment_url($fields) { unset($fields[‘url’]); return $fields; }
https://scontent.fhan5-7.fna.fbcdn.net/v/t1.0-9/s960x960/92210073_855434121625053_5093065828409016320_o.jpg?_nc_cat=100&_nc_sid=8024bb&_nc_ohc=XR_pXklarkcAX_Y_Tht&_nc_ht=scontent.fhan5-7.fna&_nc_tp=7&oh=c068c52d979b727080452eb4eda9e37c&oe=5EB76A16How to fix this?
Hi
I believe this is out of the scope of the support service because we’re just able to help you if there is any issue happen from the theme. We can’t provide the support if your issue is coming from the 3rd plugins or your custom code
I’m sorry for this inconvenience
Thank you
I have just seen the new update, but I cannot create a Child Theme for them. When adding any code to functions.php – Child Theme will cause errors: Your PHP code changes were rolled back due to an error on line 382 of file wp-content / themes / suga / functions.php. Please fix and try saving again.
I also looked for Child Theme in the download folder but didn’t have one. You can submit a Child Theme by suga-magazine that can edit functions.php- ChildTheme to totnhatvina.com@gmail.com Thanks.
Thank you, we will send you the child theme soon.
The single page is breaking in Safari. The social media section sticks and then the page stops scrolling. How can we fix this? I’ve tried reaching out to support for a couple of more issues, but haven’t heard back on anything. So, trying this mode to get a response.
Here is the url: https://product.workato.com/workbot-eventbrite/ As you can see, the stickybar behaves weirdly in Safari, but it works fine in Chrome, and mobile browsers.
Hi
Thank you, can you please also check on our demo page? Is the issue coming?
Please also try to disable all 3rd plugins and check again, maybe one of theme is causing the issue
Thanks
Hola. Tengo muchísimos problemas para instalar la demo. Únicamente se instala con el límite de memoria a 512 y eso me supone un coste de 400 euros en el hosting. Me dice el técnico que es la primera vez que alguien necesita tanta capacidad para instalar una plantilla. ¿Qué puedo hacer? Si no la puedo utilizar he tirado 50 € a la basura. Gracias
Hi
Can you please send us the WP admin + Hosting access? We’ll help to check and install the theme for you
Please note that the speed of Hosting is very important, so you should use the Hosting that providing by the famous Hosting service like BlueHost or Hostgator. I strongly recommend the Bluehost service
Thanks
Hola, gracias por la rápida respuesta.
Yo trabajo con Dinahosting y siempre va muy bien. No cambiaré de proveedor. Supongo que si nunca he tenido problemas con ellos, no será por el Hosting.
A dónde puedo hacerle llegar el acceso? El theme se instala sin problema, la demo se queda cargando durante horas.
Sólo se cargó cuando probamos a ampliar la memoria a 512 y al qitarle la opción de “Import attachments”. Tantos recursos no deberían ser necesarios para un blog.
Hi
The memory size here help the tool to run the import process. After install the demo successfully, you can return it back
Thanks
Nada. Lo he intentado de nuevo cambiando a 512 y continua cargando. A dónde le puedo hacer llegar el acceso para que lo haga usted? Si ve que no es capaz, existe la posibilidad de la devolución del dinero? Gracias
Please send me the WP admin via bkninja.team@gmail.com, then I can help to install your website. Can you please change to at least 64Mb instead of 512?
How can I update the theme on WP?
Hi
Please just remove the old version of the theme and install the new one. While doing this, please do not change anything in the setting
Thanks
Hey BK Ninja, neat theme.
Would it be possible to add support for excerpt character or word control? Right now, it’s cutting off my excerpts, and I can’t see a way of controlling this in CSS.
Also, AMP support would be tremendous if you could manage, too.
Cheers,
Leigh 
Hi
Unfortunately, the theme doesn’t support this, I’ll think about this for the future update and for AMP of course
Thanks
hi, how to install demo import ?
I have replied to your email, please kindy take a look at it
Thank you for using our theme
I left a comment about where is the font control. I need to resize the huge h1 tags. My comment went unanswered and is now deleted?
Hi
Thank you for your question, can you please send us the link to your H1 font? We’ll send you the Custom CSS code to edit the font size
Thanks
Hello
Your response makes me nervous. I want to change a font size. I dont want send my url public to control a font size. I know css .. some. 1. Did you hard code the font and leave out font control? 2. Why does my url matter? Does the font size change from url to url? 3. where is the custom.css? 4. where is the child theme, I don’t get it?
Hi
You can use the custom CSS field to change the font size of your elements via Appearance -> Customize -> Additional CSS
We don’t support custom css file because we already had this field
If you need to change the font size of the h1 in the page you sent to me, please use this code
@media (min-width: 992px) {
.typography-copy .h1, .typography-copy h1, .comment-content .h1, .comment-content h1 {
font-size: 3.052em;
line-height: 1.2;
}
Please change the font size to yours
I used it without the top line and it worked. thanks
Glad to hear it
Hi Thanks – love the theme. I am using The Events Calendar plugin – they require me to have a child theme. I always install a child theme with new website. I tried to create a child theme but it failed.
Hi
Thank you for contacting us. You can email us this request and we will send you the child theme soon
FYI, if you want to add customization to the child theme, you must have knowledge how to do that. If not, your website may have damage if you do something wrong
Thanks
I see your response thanks – does this child theme behave differently that other child themes?
Each child theme should depend on the parent child theme, I have sent you the child theme file of Suga via your email. You can apply your customization there.
As I have recommended: you must have knowledge how to customize the child theme. If not, your website may have damage if you do something wrong
Thank you
I am running 15 child themes (in my other websites) and I do not have this knowledge. What is it? Do you have any documentation on child themes? I have 2 years of edits to this theme so not sure what you mean. My edits are through (1) theme options and (2) customize >> custom css.
When you want to add customization to the Child Theme, at least you should have expert PHP knowledge, you should include the file you want to override via function.php then you can edit it
The custom CSS field is a feature of WordPress core, you can do it even in the parent theme.
Thanks
looking forward to woocomerce compatible version of this theme!!
Thank you, we will create the Woocommerce compatible version of the theme soon
could you add a child theme in the package?
Thank you for your suggestion, we will add the child theme to the next update
this theme is easy to use, and i have another suggestion: some plugins required with this theme are not in active maintanence, this potentially cause risks to security.
corrent my errors: two plugins require another product’s license, otherwise it will stay outdated.
Hi
We have license to use the plugin in the theme, you can ignore the plugin license. It suggests you to purchase it to have the automatic update. But don’t worry, because we will check and update all plugins to the latest version in each update version
Thanks
