12799 comments found.
BUG REPORT: Tab for “My Listings” on customer account not working, is not showing the listings of the customer so customer can not edit their own listings, I already check permissions (add listing available) and still not working, I fixed turning off translation
Hi
Are you getting any error or just the listing not showing? A screenshot would help
it displays a 404 error and listings doesnt show, the permalinks are lost if its translated
Hi
Make sure you are not leaving empty spaces or special characters when translating permalinks.
Also make sure you are using latest theme version.
After you translate the permalink, go to wp-admin > Settings > permalinks and click update.
If that doesn’t work, please submit a ticket on helpdesk.27collective.net and share your site
Is it possible to bulk import data including the custom fields we create?
Also, is it possible to show some fields only for Paid Users?
Hi
1. Yes, using WP all import plugin
2. You can restrict what fields the listing owner can use on their listing based on the listing package they purchase. You can’t restrict visibility for regular users
Interesting… how well is it optimized for WP All Import Pro plugin? I have everything in .CSV ready to be imported (content, headlines, categories, etc.)
Most of the fields I’m pretty sure you, more or less, support, but usually what all listing themes completely fail at is to provide support for
- Working Hours
- Featured Image
- Gallery Images
Hi
All the fields are supported. There is a custom integration developed for WP all import
for each list contact and contact Business for not working at all so my website is www.diredirectory.com ..
Hi
Please post a ticket on helpdesk.27collective.net and also share admin access so we can check the issue
Buenas noches, cuando importo el Main Demo, no me permite editar, sale el mensaje SAFE MODE, y al inspeccionar los elemento me referencia una ruta que no tengo /wp-json/..
Hi
Please post a ticket and share admin access https://helpdesk.27collective.net/ask-question/I need help access my support page. I know my user name but not sure my email address when I do a password reset. Can you help?
Hi
I have emailed you
Thx 
Hi,
it is possible to add a vcard option field ?, so when a visitor click on a button from a mobile device, it will save all the business/listing contact information on the device ?
Hi
There isn’t an option for this. I have forwarded this to our developers as a feature request. I’m not familiar how this works exactly so can’t say if it can be done currently with plugins.
Hello,
1. Is there a way to create a custom woocommerce “single product template” and “category template”?
2. If the answer is yes the previous question, do I need Elementor Pro or can I simply do it with elementor – free version – assuming that it will be compatible with your theme?
Thanks in advance,
— GM
Hi
1. The theme does not have option for it. It’s possible through custom code or 3rd party plugins
2. No, the free version does not support designing archive templates for products
Hello
I can not import main demo theme Please help to do it
Thanks
Hi
Please try disabling 3rd party plugins before running the demo import. You can enable them after its done.
If that does not work, post a ticket on helpdesk.27collective.net
I have some outgoing email issues “send an email” is not sending to customers.
Hi
Please share site URL/admin access on helpdesk.27collective.net and a link to the page where we can test the issue
www.diredirectory.com
Hi
Please post a ticket and share admin access, as we need to login to debug the issue https://helpdesk.27collective.net/ask-question/i have issues for creating contact form 7 for all contact form like Contact Business for all post so can you send me any demo.
Hi
Go to wp-admin > Contact forms and check if you have any contact form created, if not you can create one.
Copy the ID of the contact form (number)
Edit listing type > fields > add contact email field under “Used fields”
Edit listing type > single page > content and tabs > choose the tab where you are displaying the contact form, then click the contact form block.
There, paste the contact form ID
Please use helpdesk.27collective.net if this is not working
Is there a way for ther users to change their display name from the my account section? Few users / add postes mentioned this as there is no area to change the profile name from the backend. At present the user name is created direcly using the letters in their email address.
Hi
1. Users can’t change username after registration
2. While registering, you can allow users to type their username instead of it being generated. In wp-admin > theme tools > user roles disable the option to generate username, and add username field to the registration fields
Thanks for the response. My request not that problem.
1. Users cant change username after registration – This is understood. However lets say when a user registers using Gmail. The system pics up the charactors of the email before the @ symbol. For a example, if a user registers with an email of littlebrother@gmail.com, then the system creates the username as “Littlebrother” and this is fine, however the same is shown in the property listing page.
If the user wants to change the DISPLAY NAME as “Luxury Property Developers”, instead of using the characters of an email, then they cant do it because it is showing “Littlebrother” which is not helping them to showcase their real name when adding properties.
Hope this gives you a clear picture of the problem. Can you please give a solution for this?
Hi
Changing username by users is not available. This is not a theme limitation rather a WP one.
Using display name instead of username is possible.
Go to wp-admin > theme tools > user roles > add display name field to the registration fields.
Then the user can go to user dashboard > account details > and update their display name
If you have further questions, please use helpdesk.27collective.net as the comment area is not generally used for customer support
Best regards
Will this plugin support Elementor Dynamic fields? e.g. Can I build a custom listing page template with elementor using dynamic filed which can show relevant listing data.
Hi
This is not supported by default. There’s a plugin named mylisting toolkit which adds that
Thank you
Hello ! is it possible to buy only the support? without having to buy the my listing theme? my former partner bought the theme and I am no longer in contact with him but I would like to buy the support! thank u
Hi
Unfortunately there’s no option Envato provides for that
Best regards
Hello! How are you?
Are you going to enable “repeater field” in theme? It is important for the format “Real Estate”
Hi
It’s in our plans but not sure when we’ll be able to add it yet
Very nice and know what they want. Thank you for answering!
Hi two questions
1.- Its poosible add a whatsapp flotating button per listings ? 2.- Its possible create a button in quick actions to convert the listing in a pdf file? 3.- Its possible change the word example https://www.dominain.com/listings the word listings for another word ???
Thanks so much !
Hi
1.2. Not without custom coding
3. WP-admin > settings > permalinks > listing base
thanks
Hi again 27collective team… How are you?... I have a question. How can I edit the radio of the search results?.
Thanks for your help!. Cheers.
Hi
Please post a ticket on helpdesk.27collective.net and explain what changes you want to make to them
Hi!... Thanks… Can I login with my Envato credentials?
Hi Unfortunately no. You have to sign up using the purchase key. You can find the purchase key under themeforest.net/downloads
Hello.. I bought about 2 weeks ago an extra 6 months of support , tried to login then but I couldn’t, I was told activating the support might take time, Now after about 2 weeks I still cant login… Please advise…
Hi
What is your helpdesk username or the email you used to sign up? https://helpdesk.27collective.net/hi ….. myNewtest
Hi
There is no account with that username when I check. There is a contact form in our profile, please send me either your email or purchase code so I can search the account associated with it. Maybe you used a different username when registering
Hello.. I have bought an extra 6 months of support about 2 weeks ago, when i wanted to login in into https://helpdesk.27collective.net , I could not. when I contacted you, you said that it might take sometime to be activated, now after about 2 weeks I still can not login, please advise…
I replied above
Hello,
Pre-sale questions:
1. Does your theme support yith woocommerce multi vendor? https://yithemes.com/themes/plugins/yith-woocommerce-multi-vendor/
2. Is your theme compatible with BookingWP? https://bookingwp.com/3. Does your theme comes with a child theme?
4. For the listing Owners to pay their plan/package each month (reccuring payment), does your theme need a membership plugin? If yes, which one? If no, is the reccuring payment features already built-in with your theme?
Thanks in advance,
— GM
Hi
1. This plugin works with woocommerce, so it should work as with any other theme. However there isn’t any deeper integration with it and we can’t provide customer support for it.
2. Similar to 1. Most plugins work with any theme out there, including MyListing
3. You need WC subscriptions plugin for recurring payments
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