972 comments found.
Hi
On your Widgets page (https://inspirothemes.com/polo/widgets.html) , the “POST CAROUSEL” doesn’t allow me to click through to the post. Can you help?
Thanks!
Hello 
Thanks for writing to us.
Can you try to add this data attribute data-drag=”false” and see if this fixes the issue.
Thanks, Ardian.
Any other suggestions, Ardian? 
Hi,
Sorry for the delay, I spent couple hours today and could not been able to find the solution.
The issue persist only when the carousel is inside the grid-layout. Do you mind to use different layout, for instance bootstrap grid.
Thanks
It should be like this
<div class="row">
<div class="col-md-4">ITEM</div>
<div class="col-md-4">ITEM</div>
<div class="col-md-4">ITEM</div>
<div class="col-md-4">ITEM</div>
<div class="col-md-4">ITEM</div>
<div class="col-md-4">ITEM</div>
<div class="col-md-4">ITEM</div>
<div class="col-md-4">ITEM</div>
<div class="col-md-4">ITEM</div>
</div>
Hope this helps you.
Thank you, I’ll give it a try and see how it goes 
Alrighty!! That worked, but I didn’t like the column layout
Thankfully I found this: https://getbootstrap.com/docs/5.0/examples/masonry/
Guess I’ll just have to arrange the content into the columns manually :/
Hi there, it seems to work fine now? Did you use manual bootstrap columns or masonry.
Thanks
Manual columns. As mentioned, when I used the masonry script, it for some reason put a huge margin below the section. Anyway, it works now, lol!
Great, thanks for letting us know.
Feel free to let us know if you need support.
Best, Scot.
Hi, looks like home-magazine-v4.html doesn’t work properly anymore. The grid-articles no longer appears on this page. Preview version looks fine but the downloaded version doesn’t.
Regards, Jamie
Hi,
Thanks for writing to us and for reporting this.
Kindly add this class at the bottom of the /css/style.css
section {
padding: 80px 0;
position: relative;
width: 100%;
overflow: hidden;
z-index: 1;
background-color: #fff;
}
If you have any questions or you need help please feel free to contact us at https://support.inspirothemes.com
Best, Scot
Perfect – thank you!
Incredible template – best on Envato!
Thank you 
Feel free to contact us at anytime if you need further support.
Best, Scot.
Hi, when we purchase this, will you send us minified script files or not? I mean in your current theme, function.js has variable names like a,b,c,e. We want it like var header, var sidebar. Full names of each variable.
Hello,
Thank you for contacting us.
The the dowloaded version has non-compressed file that includes variables, function names and everything else.
If you have further questions please feel free to let us know.
Best, Scot.
ok purchasing now
Thank you,
If you have any questions or you need help please feel free to contact us at https://support.inspirothemes.com
Best, Scot
I have support to 23 mar 2022. I wanted to write ticket, but I can not (“You have not created any tickets yet.”), I have a message that I have to buy a new one support! I wanted to describe my problem and send an attachment to make everything understandable.
Hello,
Thank you for writing to us.
Do you see on the right side, a blue button “New Request”?
Please click that button and you will be able to create support tickets.
Or you can also use this direct link as well: https://support.inspirothemes.com/help-center/tickets/new
Best, Ardian.
I do it !!. I am writing a new ticket, adding an attachment and clicking “send” – I see: “Your support period for this item has expired. Please renew support to create new tickets.” WHY??
Thanks for your response, and for being patient. We appreciate that.
Kindly make sure that in “Select the item you need help with” you select “Polo – Responsive Multi-Purpose HTML5 Template” if it still shows you the same message kindly let us know your account name, and we will reset your account.
Best, Ardian.
OK. Working. I send. I have refreshed the synchronization of supprt with purchases on my account.
Great, thanks for letting us know.
Ok, create now a support ticket and someone from our support team will assist you.
Best, Ardian.
Hi, Which version of bootstrap? The files in the plugin platform indicate Bootstrap v4.4.1 in the header. Thanks 
Hello there,
Thank you for your question.
The preview version js files may be in cache or something. However, current version for download is with bootstrap 5.x
If you have any other questions please feel free to contact us at anytime.
Best, Scot
It is not cached. I checked the files on my PC. See https://prnt.sc/1t9pqx8
Hi Ayron,
Thanks for your help.
That folder is not used in template, I see that we forgot to delete it long time ago. However, the current latest bootstrap 5.x is now directly merged in /css/style.css.
If you have any other questions please feel free to contact us at anytime.
Best, Scot
Ok. Solved. Thanks 
Hello, How to set all pages to xxl width (1400px) – Bootstrap 5. They are currently set to a maximum of xl (1200px).
Hello there,
Thank you for contacting us.
Sure, you can change default container width by adding this custom class in /css/custom.css
@media (min-width: 1400px) {
.container,
.container-sm,
.container-md,
.container-lg,
.container-xl,
.container-xxl {
max-width:1400px;
}
}
I hope this helps you, in the meantime if you need further support, please feel free to contact our support team at https://support.inspirothemes.com
Best, Scot.
Working ! Super
THX
Hi team, If my site is functioning properly at the moment, is it critical/important to update to the latest version? Thanks,
Hello there,
Thank you for writing to us.
If your site is functioning perfectly fine, we encourage you to leave as it there is no need to go over the update. However if you find any issue you can go through this page https://support.inspirothemes.com/help-center/articles/8/26/178/how-to-update-to-the-latest-version and follow instructions.
Best, Ardian.
Thank you 
Hi! Interesting data table example. How to make it functional (edit/include/delete)? Thanks
Hello Ayron,
Thank you for your question.
The edit/delete buttons are only for styling purposes. You can use any programming language and edit the data from the table.
Since this is a third-party plugin, please follow the plugin’s documentation in the https://datatables.net/examples/index in order to get an idea how the DataTables work. There you can find many example which you help you.
I hope this helps you. If you need further instruction, please feel free to contact us.
Best, Ardian.
Thanks Ardian 
Hey inspiromedia, Great job on the new update, Looking forward to V6. Small question, the current download package does not seem to animate the “Text Rotator” (shortcode-text-rotator.html) Does it miss a file or something we have to beaware of?
Hi there,
Thanks for writing to us and reporting this issue.
I have gone ahead and fixed it, the issue was due to the update of the Animate.css plugin changes.
I updated /js/plugins.js and shortcode-text-rotator.html. You can re-download the package and copy/replace these two files in order to fix the text rotator issue.
If you need further support, please feel free to contact us at anytime.
Best, Ardian.
I purchased renewed support, but can’t submit a ticket. I don’t know if support recognizes I renewed support?
Hello,
Thank you for writing to us.
Can you kindly let us know your email or username you are using in the helpdesk so we can reset your account.
Thanks. Ardian.
Thanks,
I have reset your account.
You can try to login again.
Thanks.
we are super excited to use polo version 6, what is the ETA? is there any preview available? If we purchase version 5, do we we need to purchase v6 again?
Hi
Thanks for your kind words, I appreciate it.
Yes are are working on the v6 everyday hard and it will have many new updates, improvements, including new layouts, but unfortunately we do not have any ETA at this time.
The version 6 comes for free you do not need to purchase a new license for that. We also have decided to include both versions in the package 
Thanks for your support so far.
Best, Ardian.
Font awesome is not showing icon and also the login popup doing nothing when I am trying to login.
Hello there,
Thank you for writing to us.
Kindly make sure to check the icon name, since the font awesome has made some changes on many different icon names.
About the login page, note that this is a HTML Template and this functionality is not available on html templates, however you are free to use any desired programming language and customize it as you need.
I hope this helps you, and if you need further assistance, please feel free to let us know.
Best Scot
Hi there… love your guys templates awesome! I have a question.. I want to use the background video full width (shortcode-video-background.html) and I want to enable the sound but can’t seem to find “data-muted” anywhere… the support page doesn’t specify where the attribute is.
So I placed the attribute just before the data-bg-video attribute: <section class=”fullscreen” data-muted=”false” data-bg-video=”video/shv.mp4”>
Some help would be appreciated. Thanks
Also I’m thinking of the functions.js file #3139, false ? false : true, – would I enable the sound here?
Hello,
Thank you so much for writing to us s.
Yes the data-muted="false" attribute will set the video sound on and data-muted="true" sound off.
Just make sure the quotation are like this " and not ”
If you still need assistance please open a support ticket in https://support.inspirothemes.com and we will be glad to assist you.
Best, Ardian
Hello, I cannot see an example of a category list page with pagination in the demo. Is this included ?
Hello,
Thank you for writing to us.
If you need portfolio or blog categories, yes there is an example here.
https://inspirothemes.com/polo/blog-filter.html orHowever, if you need a different layout it can easily be created using the existing examples.
If you need assistance on this please feel free to open a support ticket here: https://support.inspirothemes.com and we will be happy to assist you.
Best, Ardian.
Hello,
Does the Polo HTML template has the component “Flip Box” or could you please give me an idea of how to make this from current components, or how to add an image in the text box (every box different image)?
Hello,
Thank you for writing to us.
Currently there is no such feature. However you can easily implement it using this link: https://www.w3schools.com/howto/howto_css_flip_box.asp
I hope this helps you.
Best, Ardian.
Hello,
Thanks for the advice I was made a nice and good looking flip 
One more question, do you have some v6 release date, some list of changes and improvements, and do you plan to support old projects build on top of POLO v5?
Hi,
Yes v5 will be included as well on the package and updated constantly.
Thanks
Sir, your theme is still using bootstrap 4.5.0, please dont make us fool. Its not updated to bootstrap 5. Please bring a version which is completely written on bootstrap 5
Hi there,
Thank you for writing to us.
The current version in download section is Bootstrap 5. Due to the reason that we are super busy working on Polo v6 we have decided to update live version later in upcoming weeks.
Thanks.
With the latest version of Polo (5.9.9 final) with the installation like in documentation, animation (for example fadeInUp) and some FontAwesome icons doesn’t work. I use the version with bootstrap 5, on the Polo demo site it works fine but when I open the main CSS file it is Bootstrap 4 is there any difference?
Hello,
Thank you so much for writing to us. I appreciate your feedback on this.
Due to the animation and fontawesome plugins update we had to rename some attributes and classes on the latest update. For example in the new update of animation plugin, currently you need to add also a prefix animate__ in order to animate an element.
However, tomorrow we are about to make a small update and the prefix through the javascript and so there is no need to add it manually.
Which icons you are not able to see on the latest version?
In the meantime, if you need support or have any question, please feel free to contact us.
Best, Scot.
Hi there 
We have updated the theme (you can download files in download section) and now you can create animated elements easily as it was before, simply by adding a data-attribute.
Example:<div data-animate="fadeInUp" data-animate-delay="200"> ... </div>
For more information, here you can find all needed instructions: https://support.inspirothemes.com/help-center/articles/8/14/35/animations
In the meantime, if you need support or have any question, please feel free to contact us.
Best, Ardian.
It works fine now, thanks for the very fast answer & solution 
You are welcome 
I hope this helps you, in meantime if you need further support, please feel free to contact us at anytime.
And if you have a minute please rate our template in https://themeforest.net/downloads
Best, Ardian.
Greetings. Just so I understand correctly, the only way to get support (for 6 months) for your template is paying the $12.25 fee here on themeforest? Thank you.
Hello,
Thanks for writing to us.
Yes, the price is set by the market. However purchasing another license can benefit you more because you will have one license plus 6 months of support.
Best, Ardian.
Hello, I bought one license and built with it our company site. Now we are planning to build, always for our company, some landing page for some of our services / software products to be used as a target of some email marketing or Google Ads campaign. As it is always for our company, may I use the same license or do I have to buy one more for the landing pages we will build periodically?
Kind regards, Matt
Hi Matt,
Thank you so much for writing to us.
One license can be used in a single end product. If you are willing to create two website we encourage you to purchase another license. You will also benefit renewing the support as well.
For more information, please check the official Envato’s license details here: https://themeforest.net/licenses/standard
If you have more questions, please feel free to contact us anytime.
Best, Scot.
Hi, There is an issue with the youtube background video section. At the end of the video section a black overlay will come at the time of page scroll. Could you please help me to fix this issue. I found this similar issue in your page also.
https://inspirothemes.com/polo/home-video-youtube-background.htmlHi,
Thanks writing to us and reporting this. This is due to the youtube API change and we will try to fix it in the next coming updates.
Thanks.