602 comments found.
Hi, I can’t activate the theme. I’ve the message :
“Theme is not activated! Reason: Unrecognized server answer !”
Thx for help 
Hi,
Thank you for choosing our theme!
Most likely, the outgoing requests are blocked on your server – you’ll need to check it with your hosting provider.
If the issue persists, please submit a ticket at https://themerex.net/support/ and provide your website login details for further investigation. Thank you.
Regards.
Can not for the life of me figure out how to change the video popup. Video link is set as #go-video4 . I found the layout, and changed the layout link, but it still shows the old video. How can I change?? Thanks
Hello,
Thank you for choosing our theme!
We have sent the detailed instructions in the ticket reply – https://support.themerex.net/ticket/52347, please check it.
Regards.
I can’t activate my theme
Hello,
Thank you for choosing our theme!
We’ve reset your license key, you may use it again.
Before any manipulations that will require re-entering the purchase key even on the same domain (e.g: WordPress re-installation or cleaning the database), you should disconnect the domain under Theme panel > Theme dashboard > General tab.
Regards.
Hi, I want to purchase this theme but I want you do the installation, can you please offer this to me
Hi,
Thank you for your interest in our theme!
Please note that theme installation is not included, however, you may order it from Customization studio. Please submit a request to the “Get a free quote” category at https://themerex.net/support/
Regards.
Is there a better tutorial about how to change the colors on the template the one on https://www.youtube.com/watch?v=B37RBXqPMvk is stil difficult to understand. I also want to change the grey color in the mobile menu or the dark colors on the normal desktop menu but its still difficult to understand.
Hello,
Thank you for choosing our theme!
Please submit a ticket at https://themerex.net/support/ and specify the questions – we’ll send you more details with the screenshots on changing the colors. Thank you!
Regards.
hello, i changed the theme to a different theme. i would like to use this theme for a new website how do i dissconnect it from the previous website
there is no “theme panel” on my dashboard
Hey there,
I’m very close to buying Qwery, I just need to know: Does the Theme supports Video Backgruonds in the Header or Menu?
I love the Photography and Creative Agency Demo. Looking forward to an answer
Best wishes, Markus
How can i add elements from other demos? There is any template gallery?
Where can i find it? Thanks
Hello,
Thank you for choosing our theme!
They can be added manually using the templates. Please submit a ticket at https://themerex.net/support/ and specify the demo and templates you need. Thank you!
Regards.
Hello I had a problem with cpanel and I had to delete the site to redo it, but I forgot to remove the code to put it back in, I could reset the key again. I’m grateful
Hello, McAfee web boost throws a ton of paused player actions on all your demos. I think there is something in your coding that makes McAfee alert to all your animations. You may want to check on this
Hello,
Thank you for contacting us!
Please specify the demo and the pages with the alerts and send some screenshots for more details. Also please note that the McAfee web boost extension is supposed to stop videos from auto-playing, however, autoplay should be allowed if the user has interacted with the domain (click, tap, etc.)
Regards.
Hi, pls see TICKET #50903
i just need to unlock serial key, try to register again after wordpress reset Thanks
Great Thanks
Hello, i have a simple question but i can’t see any option to do it. Where can i change the social media info? and also, where can i change the “Go to top” text? thanks
I have another problem, the scrolling effect is not working. Image: https://ibb.co/x2kNsQ0 website: https://gess-security.com/
Hello,
Thank you for choosing our theme!
You can manage social links under Theme panel > ThemeREX addons > Socials.
You can change the “Go to top” text via language files, you may check this link for more information – https://qwery.ancorathemes.com/doc/#theme_translation
For the proper work of the dynamic background you should have a Start point and End point, please make sure both points exist and have the same ID.
In case you have any further questions, please submit a support ticket at https://themerex.net/support/ – and get qualified assistance.
Regards.
I have an issue. The icons of the Qwery theme (or ThemeRex icons) are not showing. Instead it shows the typical square icon. For example the “Elementor” icons works well. Please, I need advice.
Hello,
Thank you for choosing our theme!
Please submit a ticket at https://themerex.net/support/ and provide your website login details – we’ll take a closer look at the issue. Thank you!
Regards.
I can’t activate my theme
Hello,
Thank you for choosing our theme!
We’ve reset your license key, you may use it again.
Before any manipulations that will require re-entering the purchase key even on the same domain (e.g: WordPress re-installation or cleaning the database), you should disconnect the domain under Theme panel > Theme dashboard > General tab.
Regards.
Hello,
as I read before in comments section it is not possible to combine two skins or more like in other themes. Before I buy please tell me is it possible to import all of skins, pages etc. and use different sections to combine them. Because as I understand full-import delete previous skin.
Best regards. Thank you in advance
Hello,
Thank you for your interest in our theme!
Yes, each skin has its own demo data and only one skin can be active at a time. You can add the pages from other skins manually – for example, by saving the desired page as a template, exporting it and then importing it using the desired skin. You can save these templates by yourself or you may contact us at https://themerex.net/support/ – we’ll send you the desired templates from any chosen skins.
Regards.
Can I use this theme for Multisite wordpress? Do I just need one single license?
amazing updated demo, keep it up , i wish i can work with you guys.
pre-sale questions: I like this theme but want to know a few things about customization. 1. in the mobile menu we always see the same color of the background of the dropdown menu (dark grey-ish) can we change that background color? 2. same background color in the search and cart dropdown. 3. can we add custom fonts which are not on google fonts or adobe fonts?
Where can i remove the /service/ in the link for service pages?
Thanks, solved!
When the search icon is clicked there is a logo on the search panel, where to change/update this logo?
Hello,
Thank you for choosing our theme!
You can update it in the Search block settings of the header layout, here is an example – http://prntscr.com/1qfqcao
Regards.
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