979 comments found.
with regular license can i use gecko theme in more than one store?
A regular license allows on one domain only. Thank you!
Good day i would like to know how is the level of customization of the theme?! for example i can round the borders of the banners, produts view in shop etc??and give a rounded aspect to the quic view ad add to the car quick from shop?
Regards
When you press add to cart, i want the customer go straight to checkout.
How can i set this up? (i disabled the ajax cart already)
https://prnt.sc/1vrxdrk
https://prnt.sc/1vrxc3s
Hope it helps
Right now it does not redirect to cart page. How can i fix that?
Your screenshot capture tool does not work, i hope someone told you that before.
Please go to Theme settings->CART, SEARCH WIDGET: scroll down a little bit then you can see option “Action when an item is added to the cart”, please select “Go to cart page”: https://prnt.sc/1vwyujl
Hey, I am about to buy a Gecko theme. There are few confusions. Can this theme be auto-updated whenever any update occurs in the future? Is there any complete document or guide to fully understand its features and how much customization I can do with this theme? I am already using another platform but now shifting to Shopify and going with the Gecko theme. Thanks!
Thank you for the quick response. Does that mean it will be easily updated by myself? Because I have zero knowledge about coding and any developer stuff.
Yes correct
. We already explained this very well in the document: https://gecko5-docs.the4.co/installation/how-to-update-the-theme
Thank you so much! ♥️
You are very welcome ^^
Does the new version support the “X sold in last X hours” to show only on selected products or it still applies to all products?
Hi, this feature still works as before. Thank you!
I need to deregister a license or purchase code for this theme that was never utilized or never been used on a previous old shopify account. That shopify account is no longer available. We want to use this theme that we purchased on a new shopify account. Pls. need help with this. Thank you!
I’ve already helped you, now you can use the license for new one. Have a nice day!
We already gave this great theme – and therefore a basic menu, just wondering if we set have a menu similar to this.. https://www.nkuku.com/ (check out the drop down on Home Decor …. TIA, Dave
Hi, thank you for choosing our theme. We have many kinds of menus including mega menu feature but there is no sub dropdown menu inside mega menu block. You can only use sub dropdown menu with Dropdown Menu block (https://prnt.sc/1uh8k42). Here is the document for reference: https://gecko-docs.the4.co/menu-config/config-megamenu-on-desktop
Sorry, I thought I’d replied with thanks. My bad!.. so thanks for that! .. Can you point me to the documentation that explains about “new in” products, and how we limit how many days these items show for please
You are so welcome! regarding last question you can configure the New label in Theme settings->GENERAL SETTINGS: https://prnt.sc/1v88oxe
Regarding the Menus – Great support, I tried to follow that and didnt know where to start.. then I saw this.. https://gecko5.myshopify.com/ and the “SHOP” menu/dropdown is just want I need. Can you advise which Menu setup this is please. TIA
I should have mentioned … its the dropdown menu with “WOMEN” and “MAN” images on alongside two menus of SHOP PAGES & FEATURES
Yes it is mega menu. Please following the instructions in this documents: https://gecko5-docs.the4.co/main-navigation/megamenu-config
For further help please help me open ticket here https://support.the4.co/ticket/ so our team will assist you better. Thank you 
Our supported has expired so dont want to renew for seems like 1 simple issue – it wont let us contact you anyway via normal channels. I’ll muddle on – but thanks for your superb support anyway
You are welcome!
Hello, the is a way to remove my license from a shopify installation and install the license that my client have bought recently? Or can you cancel my license to a specific url? Thanks
Hi, please open ticket at https://support.the4.co/ticket/ so our team will check and help you. Thank you!
Our shopify store was closed but we forgot to remove the theme from store and now we are stuck and unable to install the theme because it says it is already installed on a site. Please help
Hi, i’ve helped you. Now you can use the theme for new domain. Thank you 
Thanks a lot 
you are so welcome ^^
HI The 4, I sent a message to your email the4studio.net@gmail.com and have not heard back. Can someone reach out to me? We’re having an issue with the license code.
Hi, i will check it soon. Next time please open ticket at https://support.the4.co/ticket/ so our team can check it for you. Thank you!
We have already replied to your ticket. Please check it 
Hi there! I dont really know what happend to my frontpage, the collection sliders just keep loading with no result? Please look at it shopelly.com.
Best regards happy customer
Hi, It seems has some js issues from third party apps (https://prnt.sc/1tyvkgh). Please help me open ticket here https://support.the4.co/ticket/ so our team can check it for you. Thank you!
Hi! Is there a way to shorten the url: collections/neck-massage/products/shiatsu-neck-massager-pillow Either remove collection or product? The Gecko shopify theme
Hi, please follow these steps: https://the4.co/kalles-gecko-elessi-3-0-change-product-url-structure-on-product-grid/#comment-210 Thank you!
You are my new hero
thanks alot!
You are so welcome
and if you need any further help please dont hesitate to open ticket at https://support.the4.co/ticket/ ,our team will see what did you do and assist you better. Thank you!
hello pictures i uploaded on website are blurry. how to fix it ? do you have specific size for product pics and other pic banners? and i uploaded vdo for hero , it did not play vdo from uploaded file. the vdo hero plays only from the youtube link. please advise.
Hi, please helpp me open ticket here https://support.the4.co/ticket/ ,our team will see what did you do and assist you better. Thank you!!!
This theme has given us so much headache. We updated it according to instructions only to loose all of our translations from Shopify. We can’t get help from shopify because it is an external theme. REally unhappy with it.
Hi, If you have any problem please open ticket here https://support.the4.co/ticket/ ,our team will check and assist you. Thank you!!!
.
Hi, can i get the screenshot for detail issue? If you have any problem while using our theme, please open a ticket at https://support.the4.co/ our team will check and assist you. Thank you!
Hi there were in the process of finding a new theme for our store and have stumbled across the gecko theme
is there anyways we can ask the dev a few questions before buying ?
Hi, thank you for interested in our theme and yes of course please feel free to ask any questions
. You can also create ticket on our system for pre-sale question: https://support.the4.co/ticket/. Stay safe!
Hi Gecko/The4, Can we set the default site language to German from “Edit languages” -> “Change theme language” on Shopify? We don’t need a multi-lingual site and we don’t need any translation App. We just need a German site. For some other themes, when we “Change theme language” Shopify will report “Your active theme does not contain German translations”. Thanks!
Hi, yes of course you can do it 
Hi Gecko/The4, Thank you for your answer! One thing to confirm, we don’t need to input any German theme text by ourselves because there are already built-in German theme texts in Gecko. Is that right? Thank you very much!
https://prnt.sc/1shtgao
But if you want to translate any text, you can do it in Edit languages. Hope my answer clarifies
Good to know. Thank you very much!
You are so welcome!!
I have missing translations message. Have tried to open a ticket for help a couple times and my tickets were deleted and I can’t launch my new theme because I keep getting these missing translations messages in my product pages. Shopify will not help and theme developer will not help, even though I am still within the six months support window.
I should have mentioned My Theme is Gecko
Hi, if you dont use any translate app please go to Actions->Edit languages to translate the text for product page. For example:
https://prnt.sc/1s88i1phttps://prnt.sc/1s891a6
If you have any problem please email me to the4.staff@gmail.com, i will help you solve the issue immediately. Thank you!!!
Submitted a support request but it wouldn’t let me pick my purchase code. it was grayed out. So i used the other option. How long does it take to get an answer? ticket 83968
Hi,Your request number 83968 has been received and is being reviewed by our team. We will be in contact with you shortly! Thank you!
Your problem already solved. Have a nice day 
como adicionar mais um botão de comprar no meu site ?
Sorry which page you are asking for? If on product page you can enable the Buy now button (dynamic checkout button) here:
https://prnt.sc/1r2tp9nhttps://prnt.sc/1r2tq90