2390 comments found.
Hi, I have a problem with the MGS_Ajaxlayernavigation module which is generating infinite Queries creating a huge DB, can you help me?
Hi,
What version of magento you are using ? We have updated the ajaxlayernavigation extension from magento 2.4. On magento 2.4.x we are using Elasticsuite for layer navigation.
Best regards
Hi I am using 2.3.5 how can we solve the problem?
Hi, we have not had the same problem as you reported on magento 2.3.5. Have you tried disabling Ajaxlayernavigation and comparing?
From where I disable the Ajaxlayernavigation module. Can I do it from the backend?
even with the module disabled, the query is launched and the ibtmp1 file continues to grow.
rw-r-- 1 mysql mysql 14G Oct 15 16:12 ibtmp1
Hi,
Once you have disabled the extension that the query is launched then it’s not the extension’s problem, I think something is wrong with your site. I suggest you upgrade magento version.
Okay I’ll write to support
Hello, This is Jagat from accessorizelondon.in. We are using Claue Theme on our website but accidently purchase code is removed from website. is there anyway to get my purchase code from website codes? We forgot the credentials with which we bought this theme so please help me into this.
Hi, we have checked, but in our database there is no domain accessorizelondon.in.
I have already purchased the theme. Where is the download address? Can you send it to me?
Hi,
Sorry for missing your comment. You can go to My Account page to download the theme if you already purchased it.
But I see this account has not purchased our theme yet, are you having some confusion?
Best regards
I am using magento 2.4.3, which patch need to apply
Hi, you can use patch_for_magento_2.4.3+
only patch_for_magento_2.4.3+ ?
Hi,
Sorry for missing your comment. If you also want to upgrade theme version, you need to update patches of theme version.
Best regards
Support system has a very professional procedure. The rate of cost for customization is a little higher than average but I believe they are experts in, at least, making their production. Theme is beautiful, thank you for the service your’d provided
Hi, thank you for your comment.
I update magento to ver. 2.3.5
I apply the patch patch_for_magento_2.3.4+
but the image doesn’t change when the option is choosen.
can you help me?
Hi, sorry for missing your comment. Did you refresh magento caches after you change the setting ?
Need a refund – started adding the extensions which were bundled using the prescribed documentation and it crashed the entire server. Tech Support stated that it was pinging several IPs in China and they had to be blocked.
Refund needed immediately
Hi,
If you want a refund, please create a refund request here: https://themeforest.net/refund_requests/new
Best regards
I’m getting this error when adding a megamenu item:
1 exception(s): Exception #0 (Exception): Item (MGS\Mmegamenu\Model\Mmegamenu) with the same ID “1” already exists.
Hello,
Please create the ticket at https://arrowhitech.ticksy.com/ and our developer will support you.
Best regards,
on magento 2.4.3 logo is not displayed. The default.xml layout needs new arguments from the 2.4.3. Please update and fix the theme. Thank you
Hi,
Thank you for the comment. We have a patch to fix that issue, please download the patch here: https://www.dropbox.com/s/8p3b003psevrq0h/patch_logo_2.4.3.zip?dl=0
We will update it on next version.
Best regards
Hello, is this theme compatible with Magento Cloud Pro 2.4.2?
When will you be updating Bootstrap in the theme? It’s still loading a very old version (3.2.0)...
Hi,
Thank you for your comment. We are developing version Claue 2.0 without bootstrap, we will not use bootstrap but will use magento theme base.
Best regards
Thanks for confirming this. Any ideas when 2.0 will be released?
Hello,
We will release Claue 2.0 in October. I hope you will like our new version item.
Best regards,
I have waited the weekend already. I have 3 ticked on your ticket management system. Please respond
Hello,
Our supporters supported you. Please check it on your ticket.
Best regards,
They are just giving bot answers “Hello Farhansoomro,
I have received this ticket and will update to our dev to check it for you. We will let you know soon.
Thank you”.
I think I am going to rate this theme 1 star and report to envato as well. nothing is working in this theme. the front end page builder, product pages, store views just nothing is working.
front end builder
1 exception(s): Exception #0 (Exception): Notice: Undefined index: type in /home/660606.cloudwaysapps.com/fysjhagbcv/public_html/app/code/MGS/Mpanel/Controller/Element/Save.php on line 64
Exception #0 (Exception): Notice: Undefined index: type in /home/660606.cloudwaysapps.com/fysjhagbcv/public_html/app/code/MGS/Mpanel/Controller/Element/Save.php on line 64#1 MGS\Mpanel\Controller\Element\Save->execute() called at [vendor/magento/framework/Interception/Interceptor.php:58]
#2 MGS\Mpanel\Controller\Element\Save\Interceptor->___callParent() called at [vendor/magento/framework/Interception/Interceptor.php:138]
#3 MGS\Mpanel\Controller\Element\Save\Interceptor->Magento\Framework\Interception\{closure}() called at [vendor/magento/framework/App/Action/Plugin/ActionFlagNoDispatchPlugin.php:51]
#4 Magento\Framework\App\Action\Plugin\ActionFlagNoDispatchPlugin->aroundExecute() called at [vendor/magento/framework/Interception/Interceptor.php:135]
#5 MGS\Mpanel\Controller\Element\Save\Interceptor->Magento\Framework\Interception\{closure}() called at [vendor/magento/framework/Interception/Interceptor.php:153]
#6 MGS\Mpanel\Controller\Element\Save\Interceptor->___callPlugins() called at [generated/code/MGS/Mpanel/Controller/Element/Save/Interceptor.php:32]
#7 MGS\Mpanel\Controller\Element\Save\Interceptor->execute() called at [vendor/magento/framework/App/Action/Action.php:111]
#8 Magento\Framework\App\Action\Action->dispatch() called at [vendor/magento/framework/Interception/Interceptor.php:58]
#9 MGS\Mpanel\Controller\Element\Save\Interceptor->___callParent() called at [vendor/magento/framework/Interception/Interceptor.php:138]
#10 MGS\Mpanel\Controller\Element\Save\Interceptor->Magento\Framework\Interception\{closure}() called at [vendor/magento/framework/Interception/Interceptor.php:153]
#11 MGS\Mpanel\Controller\Element\Save\Interceptor->___callPlugins() called at [generated/code/MGS/Mpanel/Controller/Element/Save/Interceptor.php:104]
#12 MGS\Mpanel\Controller\Element\Save\Interceptor->dispatch() called at [vendor/magento/framework/App/FrontController.php:186]
#13 Magento\Framework\App\FrontController->processRequest() called at [vendor/magento/framework/App/FrontController.php:118]
#14 Magento\Framework\App\FrontController->dispatch() called at [vendor/magento/framework/Interception/Interceptor.php:58]
#15 Magento\Framework\App\FrontController\Interceptor->___callParent() called at [vendor/magento/framework/Interception/Interceptor.php:138]
#16 Magento\Framework\App\FrontController\Interceptor->Magento\Framework\Interception\{closure}() called at [vendor/magento/module-store/App/FrontController/Plugin/RequestPreprocessor.php:99]
#17 Magento\Store\App\FrontController\Plugin\RequestPreprocessor->aroundDispatch() called at [vendor/magento/framework/Interception/Interceptor.php:135]
#18 Magento\Framework\App\FrontController\Interceptor->Magento\Framework\Interception\{closure}() called at [vendor/magento/module-page-cache/Model/App/FrontController/BuiltinPlugin.php:75]
#19 Magento\PageCache\Model\App\FrontController\BuiltinPlugin->aroundDispatch() called at [vendor/magento/framework/Interception/Interceptor.php:135]
#20 Magento\Framework\App\FrontController\Interceptor->Magento\Framework\Interception\{closure}() called at [vendor/magento/framework/Interception/Interceptor.php:153]
#21 Magento\Framework\App\FrontController\Interceptor->___callPlugins() called at [generated/code/Magento/Framework/App/FrontController/Interceptor.php:23]
#22 Magento\Framework\App\FrontController\Interceptor->dispatch() called at [vendor/magento/framework/App/Http.php:116]
#23 Magento\Framework\App\Http->launch() called at [generated/code/Magento/Framework/App/Http/Interceptor.php:23]
#24 Magento\Framework\App\Http\Interceptor->launch() called at [vendor/magento/framework/App/Bootstrap.php:263]
#25 Magento\Framework\App\Bootstrap->run() called at [index.php:39]
Hello,
I have checked your ticket, and I saw that you provided us your website information to us to check the problem 1hour ago. You created a new ticket at 24min ago. We need to time to check the problem, our supporter replied you to you know that we are checking it. So please wait for us.
Best regards,
Hello i would like pleaswe to ask a question. When i enable to show out of stock products and have products on configur with quantity 0 it doesn’t show tha box shadow on the disabled swatches. Is it a bug? Thank you in advance
Hi,
We will check and update you soon.
Best regards
Hello i would like please to ask is there any news? Thank you in advance
Hi, sorry for later reply. We found that issue, we will update new version to fix that issue in some days.
Hello and thank you for your reply. Is there some patch? Thank you in advance
Not yet sir, our developers are still working on this
any news please?
Hi, please try to update this patch: https://drive.google.com/file/d/1XLTLyG8hkJrFegSZwj1ngB1qrf8-z_48/view?usp=sharing
it worked!!! Thank you!!
billing form doesn’t apper in payment method page and not able to see shipping address data. I am working in magento 2.3.1
Hello,
Thank you for your feedback. Please create a ticket at https://arrowhitech.ticksy.com/ we will support you in the ticket.
Best regards,
its been more than 5-6 hours that i have opened a ticket and no response.
How do it download the demo data? database and media for version 2.4.1?
the links provided in documentations aren’t working
This item might not exist or is no longer available This item might have been deleted, expired, or you might not have permission to view it. Contact the owner of this item for more information.
Also the documentation doesn’t include demo data for 2.4.1 the last one i can see is (for Magento 2.3)
Hi,
Please find the sample data for magento 2.4.1 here: https://www.magesolution.com/themes/claue/docs/m2/index.html#install-fulldemo
Our document is still there.
Best regards
I need help PLEASEEEEEEE RESPOND TO THE TICKET PLEASE
Hello,
We have just replied you in your ticket. Please check your ticket.
Best regards,
Hello, is the template compatible with Magento Community Edition version 2.3? Thank you in advance.
Hello,
Yes, Our theme is compatible with Magento Community Edition version 2.3/
Best regards,
Thank you very much.
Hello, is it possible to build a website like https://www.bigbasket.com/ using this theme?
Basically i want the home page layout to be same as this website, like showing of top products, different categories etc, possible to build?
Hi,
Thank you for contacting us, for your question: We cannot access to that website, we got 403 error message.
Our theme has many built-in extensions and especially the Page Builder extension, so I think it can meet all your requirements.
Best regards
Upgraded to Magento 2.4.3 and upgraded to claue 1.9.16 and now the logo is showing the default logo.svg Magento logo instead of mine. Nothing changed and I have confirmed it is set correctly in the design configuration in the admin.
I hate when updates break things… I am not the only one having this issue with MGS themes: https://magento.stackexchange.com/questions/344777/after-upgrade-magento-ver-2-4-3-logo-displayed-default-magento-logo-magento-2
Hi,
Thank you for your feedback. For your issue: please try to set width and height for the logo. You can see those field below the upload logo field.
Best regards
Can you please reply to our support ticket, it have been 5 days, your theme doesn’t work properly even if we are a magento expert, Support ticket can’t take 5 days in 2021 from a payed customer
Hi,
Sorry for later update on your ticket. Our developer will reply you soon.
Best regards
Hi i mailed you on – info@arrowhitech.com
i want to my this theme optimized for core web vitals
Hello,
Thank you for your email. We will answer you soon, please get the update from us via email.
Best regards,
please help with it
Hi,
We have replied to your email and have not received a response from you, please check your inbox, it may be in your spam folder.
Best regards
sorry not mail yet please do remail us
mail subject “Need Custom Quote – Webvitals”
Hi,
We have replied to your email several times but we have not received a response from you.
Best regards
