63 comments found.
My antivirus program informs me that site https://wpbingosite.com/ infected with URL:Phishing, and Preview Item Cerla on Themeforest infected html iframe-inf susp !!!
Thanks for your respond ! Preview is safe: http://prntscr.com/26oi51e And https://wpbingosite.com/ is the url we don’t use : http://prntscr.com/26oi9gy. You can rest assured about this.
Please can you share here how to change the SHOP page’s title area? No matter where i change it (inc. theme options) it doesnt update.
I can change the image of page title, but the layout on the shop page is stuck
Thanks for your respond ! Please send support requests via the link: https://wpbingo.ticksy.com/ Our support team will check for you. Best regards.
I got this. —>>Your theme (Cerla) contains outdated copies of some WooCommerce template files. These files may need updating to ensure they are compatible with the current version of WooCommerce. Suggestions to fix this:
Update your theme to the latest version. If no update is available contact your theme author asking about compatibility with the current WooCommerce version. If you copied over a template file to change something, then you will need to copy the new version of the template and apply your changes again.
Thanks for your respond ! Please download the latest version from themeforest and replace the outdated file.
does ur theme option work ?
Thanks for your respond ! Yes, the theme option is working fine.
do you have bogo or btgo (buy 2 get 1 free) offers feature available?
Thanks for your respond ! This feature is not available, you can search for woocommerce plugins to build the feature you want.
there is gonna be some discount on this theme?
Thanks for your respond ! However, we don’t have a discount for this item.
Is it possible to place a buy button without having to go through the hover?
Thanks for your respond ! I don’t quite understand your problem. But if you need help. Please send us a support request : https://wpbingo.ticksy.com/
POP up news letter not working , it is not connected to contact form
Thanks for your respond ! Please send support requests via the link: https://wpbingo.ticksy.com/ Our support team will check for you. Best regards.
they said they do not help in this issue , if you do not help in this issue why you keep this pop up in the theme ???
Thanks for your respond ! It’s possible that your problem is beyond the scope of support. It belongs to a third party. We build contact form based on Contact Form 7 plugin, you can contact the developer of this plugin. They will check and help you with connection problems.
Hi, after installing the demo content, the demo footers, testimonials and mega menus in the ‘Wpbingo’ section are missing. Can you help?
Thanks for your respond ! Please send support requests via the link: https://wpbingo.ticksy.com/ Our support team will check for you. Best regards.
theme is blank after installation: no images, not structure, etc. Nothing like the demo theme. How come? How do I get the full demo (images, structure, etc) as my starting point?
Thanks for your respond ! Please send support requests via the link: https://wpbingo.ticksy.com/ Our support team will check for you. Best regards.
Will do. Thank you very much!
You are welcome !
Installation not working – very bad experience
Ticket no – PRIVATE TICKET #2870983
URGENT
Thanks for your respond ! Maybe your problem is related to the php configuration. Please wait, we will check and give you feedback.
Dear Team,
Your theme very hard to use. Like theme options & customization options are not user friendly Single product page view look not nice Lot of options not there like us Porto theme
I want discontinue this theme. I need refund. Could you process please
Thanks for your respond ! If there is a problem to solve, please submit a support request. We are always here and ready to assist you. We can only accept refund requests when everything is clear and it is in accordance with evanto policy.
from where can i change the support email in the top header menu and the store locations from where can i edit ??
Thanks for your respond ! Please send support requests via the link: https://wpbingo.ticksy.com/ Our support team will check for you. Best regards.
can i change the logo fixed height from 22px to 65 px?? if can, tell me how
Thanks for your respond ! You can add this css code: .bwp-header .wpbingoLogo img { max-height: 60px; }
Hi; my site settings automatically back to the default setting, I don’t know how it happened. now In my shop page header and footer change. I have an update again it’s not working Please help me
Thanks for your respond ! Please send support requests via the link: https://wpbingo.ticksy.com/ Our support team will check for you. Best regards.
How can we show child/sub categories in the WPBingo Ajax Filter in the shop?
Thanks for your respond ! Please send support requests via the link: https://wpbingo.ticksy.com/ Our support team will check for you. Best regards.
Pre-purchase question : Hello, does this theme support RTL (Arabic) ?
Thanks for your respond ! Cerla supports full RTL.
how can i add WooCommerce products to home page ?
Thanks for your respond ! Please send support requests via the link: https://wpbingo.ticksy.com/ Our support team will check for you. Best regards.
hello,
how can i change the product detail page to modern?
Thanks for your respond ! Please send support requests via the link: https://wpbingo.ticksy.com/ Our support team will check for you. Best regards.
Theme Option working before import demo. after demo import, I can’t change the logo, header, footer and etc. Need quick response
Thanks for your respond ! Please find out the configuration of the page: https://wpbingosite.com/document/cerla/#wpbingo_framework_page
I have edit some part in Cerla Theme Options but its not working even logo do not change . please help me
Theme option update not apply to the website please help me
Thanks for your respond ! Please find out the configuration of the page: https://wpbingosite.com/document/cerla/#wpbingo_framework_page