113 comments found.
Hello, the Demo Import is not installed this he writes Import Failed Error: error (500)
I have read the installation instructions!!!
why is this happening?
Sir, please read our given document to install and use it perfectly. otherwise, you have to take help from anyone who can use it or you can contact with our support team through email at support@dueza.com they will definitely help you. thanks!
Sir, It’s happening because of your server facing php error. for that reason, it’s showing like this issue. Would you please update the php latest version of your web server? then try to “Import Data” again. I think, it will work fine! this video will help you more. https://www.youtube.com/watch?v=DqTMgjxqxow or you can try it too https://www.youtube.com/results?search_query=Import+demo+data+error+500+WordPress+solution if you don’t able to solve it. then try to take help from anyone who can able to do it or you can contact with our support team through email at support@dueza.com they will definitely help you. thanks!
sorry but your support is not the best my server PHP 7.4 wordpress 5.8 I solved the problem myself In the file config.php I wrote the command set_time_limit(3000); and the problem was solved Your instructions must be specific and accurate Too bad the theme is so nice
Sir, If you need any help in future then don’t forget to contact with our support team through email at support@dueza.com they will definitely help you. thanks!
Hi there,
I can’t even pass through the installation stage right now.
1. After I activate the theme, what show on my page are not the same as what show on document ( there is no background image on the hero slide ).
2. I am stuck on the import demo data right now, because it just keep loading forever, already change quite a bit on the server side and it still stuck here.
Sir, I think, something is going wrong from your end. But no worries! we will take care of it! Sir, please read our given document to install and use it perfectly again. otherwise, you have to take help from anyone who can use it or you can contact with our support team through email at support@dueza.com they will definitely help you. thanks! 
Nope, sorry its not on my end.
I did read the documentation many times already .
I already send an email to your support team and still waiting for the reply.
I am ex-junior web dev, so I can read some code.
and I just found the error on the logs .
I also sent the logs to your support team,
I really hope they can fix this problem since I really like the theme.
they will definitely help you. thanks!
sorry but how long do I need to wait before I get help ? It’s been a day.
Sir, Did you check your mail? Our team members informed me yesterday that they had responded your mail. try to contact with them. thanks.
Just check the spam, yep found it. BUT, they ask for something I already gave them last night. seriously, I already gave a screenshot and a log error for the bugs on the second mail way before they sent a reply to me.
Please try to ask them to check my mail properly, thanks.
Sir, I am only here to reply your message. If you need solution then you must have to contact with them. no need to inform me here. they will definitely take care of it. I informed them and they said that they didn’t get any attachment from you. would you please contact with them? thanks!
If I got an actual respond from them, sure I will go to them. send another email yesterday, 0 mail received until now.
“they said that they didn’t get any attachment from you”, seriously? sent 2 email straight to support@dueza.com and they still saying they didn’t get any attachment ? Check the spam please.
only get 1 email from them after almost 3 days. “24/7 support”. and you still telling me to go straight to them instead of informing you. haha XD
The only reason why I bought a theme is because I urgently need it otherwise I might create it myself. It’s only the installation stage and I’m already stuck. can I just ask for a refund please?
Sir, please try to contact with our support team about your issues. otherwise, you have to take help from anyone who can use it or you can contact with our support team through email at support@dueza.com they will definitely help you. thanks!
Sure they are. I am pretty confident of getting my refund via Evanto. Thanks for wasting my time.
Sir, if you need support then you must have to contact with our support team. they will definitely help you. otherwise, you have to contact with envato for refund. if your refund request has a valid reason. then they will definitely consider it. anyway, wish you good luck. have a great day sir.
Sir, It’s happening because of your server facing php error. for that reason, it’s showing like this issue. Would you please update the php latest version of your web server? then try to “Import Data” again. I think, it will work fine! this video will help you more. https://www.youtube.com/watch?v=DqTMgjxqxow or you can try it too https://www.youtube.com/results?search_query=Import+demo+data+error+500+WordPress+solution if you don’t able to solve it. then try to take help from anyone who can able to do it or you can contact with our support team through email at support@dueza.com they will definitely help you. thanks!
.
And look what I found:
https://ibb.co/8dw6SDM
After that, I actually need to delete the themes from fileManager, hold all actives plugins just to actually get in my wp admin again
.
here’s what it wrote before it start giving 500 code error:
https://ibb.co/5B2cntL
here’s the logging on fileManager which I turn on
https://ibb.co/Nyx1mh9
https://ibb.co/ZYF18G6
https://ibb.co/KqhDgML
And you still insist its my server. VOILA look at who’s below me XD.
Sir, We have tasted our theme. it’s working very fine in our server. if you don’t able to solve it. then try to take help from anyone who can able to do it or you can contact with our support team through email at support@dueza.com they will definitely help you. thanks!
Sir, have you solved it? update PHP and wordpress latest version. In the config.php file, wrote the command set_time_limit(3000); i hope then it will work file. If it’s not working then you can contact with our support team through email at support@dueza.com they will definitely help you. thanks!
After I activated the theme, what show on my website is not the same with the picture on documentation.
And for some reason I am stuck at “import demo data” part where it just keep loading and loading.
I already read our given document and write to your contact support, so don’t bother to tell me that.
Really need help from the author.
Sir, I think, something is going wrong from your end. But no worries! we will take care of it! Sir, please read our given document to install and use it perfectly again. otherwise, you have to take help from anyone who can use it or you can contact with our support team through email at support@dueza.com they will definitely help you. thanks!
Would you ever update this theme? Several WordPress updates have passed since 2019 and the log doesn’t indicate any update pass that date.
It’s perfectly doing work with the new updates of wordpress. If you face any problem then don’t forget to inform us. Our support team will definitely help you. Thanks
Hello, i cannot change this: https://prnt.sc/11ft2i8 even after changing the Slide/Video text. Also, the social media in the footer cannot add more, button is not working. Thanks in advance.
Sir, would you please mention your purchase code to our support team through email? please read our given document to use it perfectly. otherwise, you have to take help from anyone who can use it or you can contact with our support team through email at support@dueza.com
Bro, you are the worst technical support team. I am not interested with your support anymore just by reading with all the comments under your products comment section.
Sir, Thanks for your curious mind! but we don’t give support to those people who has no purchase code. do you purchase this theme or got it in here or anywhere at free of cost? as per themeforest rules, you can not get support if you get it as free of the month theme. we give support to our real customers. Sir, would you please mention your purchase code to our support team through email at support@dueza.com ?
FYI i am not even asking for help, i ‘m only questioning why the files you were given in the free month is not working! Your theme sucks and not worth any single $, i am a reseller and will NOT recommend this theme!!!!
Sir, would you please mention your purchase code to our support team through email? so that, they can help you. we carefully look at every issue we get from our customers. you have to take help from anyone who can use it or you can contact with our support team through email at support@dueza.com thanks!
I don’t need anything from you now. You guys are suck!!!!!
HI: I change a image parallax but a cannot see, only default image. Thanks.
Sir, please read our given document to install and use it perfectly. otherwise, you have to take help from anyone who can use it or you can contact with our support team through email at support@dueza.com
I have read the documentation and follow the instructions, but always the same problem. It will always be the example image above the one used. This happens in Parallax and Slide. Thanks.
Sir, would you please mention your purchase code to our support team through email? please read our given document to use it perfectly. otherwise, you have to take help from anyone who can use it or you can contact with our support team through email at support@dueza.com
Item Purchase Code: FREE
Sir, as per themeforest rule, This item was available free from January 01, 2020 to January 31, 2020! By downloading this item, you agreed to the terms of the Regular License. Support and updates are not provided for free files. We believe that our product has no defect. we didn’t get any issue like this from our valid purchaser. we will definitely help you if you purchase the theme. Sir, please read our given document to install and use it perfectly. otherwise, you have to take help from anyone who can use it or you can contact with our support team through email at support@dueza.com have a good day sir!
I have looked at a number of themeforest themes, both paid and free. Some are good and some are not. A handful are completely broken. This is one of those.
This is a particularly beautiful theme, so it grabbed my attention. I gave it a try on a test site and the demo loaded great. The documentation is also particularly well organized, although it’s probably copy-paste from a similar work by the author given that the template is not functional.
Once I started fiddling with the content, I discovered that there are a lot of bugs. The most egregious of these is the fact that in many instances, the images that you change in the content back end are not reflected because the code points to them incorrectly. You change the image in the back end, but it keeps the original demo images on the front end. The only way to change images is at the file structure level. This is a dealbreaker.
I can see why this was chosen as a free offering and why the comments section is loaded with unhappy customers. This theme is not viable in its current form. It should be removed from themeforest until the author completes this build.
I currently have multiple sites running using themeforest themes, including Rabbit and Revity.
Both are excellent and Revity is particularly well optimized in code for fast and smooth loading. There’s a few oddities in there too, but nothing terminal.
Sir, thanks for your kind suggestions. we are very sorry to say that we are not agree with you! we will try to find out the issues and solve it in our very next updates if our developer team members think it very important or critical issues. we give support to our every customer who is facing problem. we are not agree with this statement. Sir, please read our given document to install and use it perfectly. otherwise, you have to take help from anyone who can use it or you can contact with our support team through email at support@dueza.com they will definitely help you. thanks!
Thanks for responding. I do hope you make efforts to look at the problems I highlighted. It’s a beautiful theme and your design staff did a great job. It’s just a problem of your developers and QC. It feels like there was minimal to zero actual testing of this theme. At $99, I would consider this extremely inappropriate.
As I said, I had no problems installing it. I know others have had problems with that, but I did not. I followed your documentation and it worked exactly as described. In fact, I pointed out in my comment above that your documentation is excellent – some of the best I have seen. I would expect that you have a large number of templates that you have built that use similar framework, so you make a few adjustments here and there, modify the documentation framework and publish a theme through the Themeforest platform. This is pretty common and I have zero problem with it. But if you have bad code and you don’t test for it, you end up with a non-viable theme.
I think your aesthetic design is extremely good. It’s beautiful work and I wish it had been better tested.
I had problems with changing images in the page editor and discovering that the framework you had built was pointing to hard linked images, so changing them in the back end did not work at all.
This happened in multiple instances. This was on a fresh WP install of 5.6 on WebHostingHub. All of the plugins were installed correctly and worked without issue. It’s just that the images in the parallax objects did not change properly and images in some of the other widgets also had serious problems, like the image becoming 150×150 for no obvious reason inside one widget. This bug was reported above by someone else and is the reason I came to the comment section to see if the bugs I had experienced were experienced by anyone else and maybe had a quick and easy solution. I fixed one banner image by simply replacing it in the files (which showed that it was looking in an unusual folder location). I was unable to do this to have multiple banner images.
I have not had this problem with the two templates I have worked with most in the past few months, Rabbit and Revity. I am familiar with Wordpress and this is not my first WP website. I have been doing website building/admin for nearly a decade now on multiple platforms. I do make mistakes and there’s always a learning curve, but I can usually solve most issues within a fairly short time.
I was able to change images using bad practice methods, but I was not able to solve the 150×150 image problem after an hour of fiddling and gave up.
Less than 3 hours later, I had a complete site built already to show my clients using the Revity template that costs less than a third of this template.
I got both of them for free and I tend to use the free templates from Themeforest for my “quickie proof of concept” projects. If there’s a need later on, I’ll come back and purchase updates and such through the developer on Themeforest.
I don’t expect you to give support to me. I’m just providing you feedback and a review for other users who might be considering buying this highly priced theme.
If you’re going to put stuff out in the open market with your name on it, make sure it works first. Your entire comment section is full of negative comments because this theme has some serious problems that would require hours for a third party developer to fix.
Sir, We appreciate it very much! Thanks for your kind suggestions! we will try to look at there very soon to make our theme much better!. thanks once again!
Your attitude is encouraging.
I wish you success.
Wish you good luck! have a great day sir!
I purchased your theme but I’m having problems to upload it to my Wordpress. When I try to upload the zip file nothing happens and the Wordpress Pannel redirects me directly to the Dashboard.
Sir, please read our given document to install and use it perfectly. otherwise, you have to take help from anyone who can use it or you can contact with our support team through email at support@dueza.com
I already did. That’s why I’m trying to contact you to get support. I cannot install it after following all the instructions. When I try to upload the zip file nothing happens and the Wordpress Pannel redirects me directly to the Dashboard.
Sir, have you read our given documents? you will get it in your download section and also in our theme page. it will help you to install and use it perfectly. if you didn’t get the solution there then you must contact with our support team through email at support@dueza.com they will definitely help you! thanks
Why do you insist in telling me to read the given doccuments if I told you that I already did that? When I try to upload the zip file Wordpress redirects me directly to the Dashboard and nothing happens. Can you please give me the support that I need?
Sir, may be it’s your server issue. It’s not possible to redirect before installing theme properly. we didn’t get any issue like this from anyone of our previous clients. you can also contact with our support team through email at support@dueza.com they will definitely help you! thanks
No, I don’t have any issue at my server. The question is very simple: or you help me properly or you need to give me my money back. Your choice.
Sir, if you need any support then you have to contact with our support team through email at support@dueza.com they will definitely help you! otherwise, you have to contact with themeforest for better support, cancelling order or else. thanks
I’ve sent an email to your support and they never answered. I want my money back.
Sir, Thanks to inform us! Sir, would you please mention to confirm your purchase order number in your mail? Sir, You can contact with our support team by using support@dueza.com they will definitely help you! we will definitely look there and take this issue very seriously. also don’t forget to give clear idea with screenshots about your issue. sometimes, we need wordpress user pass permission to solve it. you can give it too in your mail. thanks once again to inform us! have a good day sir!
You are making fun of me. I already did that and you keep saying the same. If you keep saying the same thing and don’t answer any emails and I can’t use the item that I bought, keeping my money is stealing. Plus, asking me to send my password is not acceptable.
Sir, i am here to response your comment. So that, you get get the solution as early as possible. if you have any issue with the theme then you must have to mail our support team by using support@dueza.com and inform them properly about your issue. they are helping everyone who is facing problem. i think, they will definitely help you too! i hope you will understand me. thanks!
Give me my money back.
Sir, In which ground you want refund? if you have any issue with the theme then you must have to mail our support team by using support@dueza.com and inform them properly about your issue. they are helping everyone who is facing problem. i think, they will definitely help you too!
I already told you several times. My money back, please. If you keep saying the same thing and don’t answer any emails, don’t provide any support and I can’t use the item that I bought, keeping my money is stealing. Plus, asking me to send my password is not acceptable. I want my money back.
Sir, if you have any issue with the theme then you must have to mail our support team by using support@dueza.com and inform them properly about your issue. they are helping everyone who is facing problem. i think, they will definitely help you too! thanks
My money back.
Sir, do you need solution? or money back? if you need money back then contact with the themeforest support. if you need solution. then you must have to mail our support team by using support@dueza.com and inform them properly about your issue. i think, they will definitely help you! thanks
What’s the part of MY MONEY BACK that you don’t understand? If you are unnable to provide support properly and you keep asking my password, which is not acceptable or ethical, YES, I WANT MY MONEY BACK. I’m asking a refund right away. Have a nice day.
Sir, you are getting wrong about the user pass! I said you to give user pass permission of your wordpress website. not themeforest or else! so that, our support can solve on behalf of you! it’s impossible to solve without this permission! did you get my point? we have given theme documentation with video tutorials. so that, anyone can easily install wordpress theme. if you don’t need support from our support team members then you can contact with anyone who knows better about wordpress. wish you good luck. have a great day sir!
No, I understood very well. It seems that you are the person who are not understand what I’m saying. Read again. Maybe you will understand, or maybe not. No need to answer with your useless comments anymore.
Second piece of SHIT theme I have bought in two damn days!!!!!! Tell me how to get rid of that stupid ass shit “We Create We Build!”
Sir, please read our given document to install and use it perfectly. otherwise, you have to take help from anyone who can use it or you can contact with our support team through email at support@dueza.com
I will tell you where to install it! Tired of being ripped the hell off!
Sir, you can take help from anyone who can use it or you can contact with our support team through email at support@dueza.com they will definitely help you! have a great day sir!
How do I edit a dona form? Specifically how do I add fields and change the action url?
Sir, would you please mention your purchase code to our support team through email? please read our given document to use it perfectly. otherwise, you have to take help from anyone who can use it or you can contact with our support team through email at support@dueza.com
Hi I am getting “Error: Internal Server Error (500)” while importing demo contents. Please check : http://prntscr.com/w1n0nd
Please suggest how to solve it so that I can get the demo imported properly.
Sir, please read our given document to install and use it perfectly. otherwise, you have to take help from anyone who can use it or you can contact with our support team through email at support@dueza.com
Hi, I have download and install Dona theme on my website, but I got this error message
Warning: Creating default object from empty value in /home/xxxxxxx/public_html/wp-content/plugins/dona_theme_support/admin/lib/ReduxCore/inc/class.redux_filesystem.php on line 24
please help me to fix it. thank you
Sir, please read our given document to install and use it perfectly. otherwise, you have to take help from anyone who can use it or you can contact with our support team through email at support@dueza.com
salve, non riesco a modificare il layout del mio tema. appare come u blog e non come visto nell’anteprima del sito
Sir, please read our given document to install and use it perfectly. otherwise, you have to take help from anyone who can use it or you can contact with our support team through email at support@dueza.com
salve non riesco a caricare il tema, ho scaricato il file zip ma al caricamento compare il link che hai eseguito è scaduto. Cosa devo fare per installare correttamente il tema?
Sir, please read our given document to install and use it perfectly. otherwise, you have to take help from anyone who can use it or you can contact with our support team through email at support@dueza.com
Emailed Support but no response within 1 week. Still looking for the CSS to remove the shadow from header image.
Sir, Thanks to inform us! Sir, would you please confirm your purchase order number? Sir, You can contact with our support team by using support@dueza.com they will definitely help you! we will definitely look there and take this issue very seriously. thanks once again to inform us! have a good day sir!
Hey there,
Your demo website youtube slides videos don’t play on mobile phones.
Please advise
Thanks
Sir, Thanks to inform us! Sir, would you please confirm your purchase order number? Sir, You can contact with our support team by using support@dueza.com they will definitely help you! we will definitely look there and take this issue very seriously. thanks once again to inform us! have a good day sir!
Will you please help me find some solutions to problems I have working with the Dona theme.
Fx: where can I change the fields in the contact form? How do I prevent the ‘call to action’ background from repeat? How do I get the right size of the image in the ‘about us’ section?
If it is possible I will buy some support to this theme. I downloaded te theme as a free offer and never thought I needed support.
Kind regards, Annemarie Smith
Sir, Thanks to inform us! Sir, as per themeforest rule, This item was available free from January 01, 2020 to January 31, 2020! By downloading this item, you agreed to the terms of the Regular License. Support and updates are not provided for free files. We believe that our product has no defect. we didn’t get any issue like this from our valid purchaser. we will definitely help you if you purchase the theme. Sir, please read our given document to install and use it perfectly. otherwise, you have to take help from anyone who can use it or you can contact with our support team through email at support@dueza.com have a good day sir!
Hello again, I am really having a whole lot of trouble with your free offered Dona Theme. I would like to be sure that the support will help me filling in the blanks before buying a 99 dollar theme. I am thinking of dropping the project completely. I am not the only one having these problems and at this time very sorry that I started this project and hav used many hours already trying to translate button texts, trying to alter the contact form, trying to undo the sizing of a picture in the about us area. Still many pages to go and again no progress. Are you at all able to help me finishing this website?
Kind regards
Sir, we will definitely help you if you purchase the theme. Sir, please read our given document to install and use it perfectly. otherwise, you have to take help from anyone who can use it or you can contact with our support team through email at support@dueza.com have a good day sir!
Sir, would you please inform your issues specifically to our support team through email at support@dueza.com ? also don’t forget to give your that image which you want to use and your website wordpress user & pass. so that, our team can solve it. thanks
Sir, for your kind information, we want to inform you that we didn’t get any email from your side to our support email support@dueza.com.
Sir, would you please check it again and inform your issues specifically to our support team through email at support@dueza.com ? also don’t forget to give your that image which you want to use and your website wordpress user & pass. so that, our team can solve it very soon. thanks
This message was sent to support@dueza.com on 24/09 at 14:10 h European time:
Dear sir,
After a lot of trying to fix problems working with the free offered Dona theme I decided there was no other way than to buy the theme in order to get help creating the website as I want it to be.
My purchase code: 8435b958-965a-4eb1-8bd6-254365af2fb5
Problems are:
In the about us row the images turn to thumbnail size there is no way to change this back to the size as it was in the demo. Or I can’t find a way anyway. How do I get the about image to be bigger again?
Is there a way to change the contact form? Where can I find options to change the text to Dutch language?
This also is a problem when there are buttons programmed into a row or section. Where do I change text in for example ‘the read’ more buttons in the blog section?
The CTA area shows a background image wich I don’t want to be repeated. It does and I can’t find where to change it.
The website was behind an under construction plugin. You can find now at https://www.rodenfitengezond.nl/
I will be trying to finish the content as soon as possible. Can you help me fix the above and maybe more along the way?
Hope to hear from you soon.
Sir, no need to write here. would you please inform your issues specifically to our support team through email at support@dueza.com ? also don’t forget to give your that image which you want to use and your website wordpress user & pass. so that, our team can solve it very soon. thanks
Yes, I sent the mail at support@dueza.com again today, hope to hear from them soon.
Sir, sorry. we didn’t get your email until now. would you please check it again?
Hello again, today I sent the mail from another email address, hopefully this will get to you.
Let me check again!
Sir, we have got your email. try to communicate there to solve your issues. thanks
Please confirm that you have received my emails and will look into them and reply in some time. I found even more issues while working with this theme.
Sir, check your mail. our support team replied you to give the wordpress user & pass permission. so that, they can solve it for you. also don’t forget to give your that image which you wanted to replace. give those to our support team with your email reply. thanks.
Sir, yes, I know, I already replied in 4 emails since and gave user & pass the 28/09.
Sir, no need to reply here about the secret privacy such as user/pass. i am just here to give the reply. you must contact with them through email at support@dueza.com . our supporting developer team members will definitely look there. Thanks.
I understand, I am communicating at support@dueza.com and have sent data, but they don’t reply to any of my mail.
Sir, I am sorry! I am not agree with you! I checked it. they replied your email timely. Sir, please try to reply in our given single email. so that, we can get all those your issues in a single email. every time you are sending a new email. please don’t send new email again. just reply your all those issues in a single email. it’s very difficult to find out your every single issue for our support team members. it will take huge time for you to get the solution. because, every time you send us a new email and we have to count it as a new ticket. for getting your solution more quickly, you must send a single email with mentioning your all those issues. also don’t forget to read our given documentation file carefully. you will get it in your download section of the themeforest. most of the solution will get very easily after reading our documentation. Thanks
Will you please give me a clue on how to change the thumbnail size of the image in the ‘about us’ section? Ever since I replaced the picture in this area it never showed up in the right size.
Sir, Thanks to inform us! Sir, would you please confirm your purchase order number? Sir, You can contact with our support team by using support@dueza.com they will definitely help you! we will definitely look there and take this issue very seriously. thanks once again to inform us! have a good day sir!
Hi, I’ve purchased your DONA theme. I have imported the demo and can’t seem to be able to change the background in the ’call to action’ element. There must be a way to change this? I checked the documentation files too.
Would be gratefull if you could help fix this.
Thank you so much, Annemarie
Sir, Thanks to inform us! Sir, would you please confirm your purchase order number? Sir, You can contact with our support team by using support@dueza.com they will definitely help you! we will definitely look there and take this issue very seriously. thanks once again to inform us! have a good day sir!
Does this theme support elementor?
We will try to make this compatible very soon. Thanks.
