306 comments found.
The import demo data doesn’t works: it doesn’t import images at all !
Hello there!
Sorry for the late reply as well as the issue here
In this case, kindly get back to us within the ticket you raised so that we can get to assist you with the demo import
We look forward to assisting you.
Kind regards,
John from Fox ThemesSupport Team
Bonjour, j’ai contacté 3 fois le support et je n’ai toujours pas de réponse. Pouvez-vous faire le nécessaire. Merci.
Hello there!
Sorry for the late reply
We have updated your tickets. Kindly get back to us within the tickets in case of any questions.
Kind regards,
John from Fox ThemesSupport Team
Documentation Link is broken. Where is the documentation?
Hey there,
Sorry about that
In this case, here is a link to the documentation: https://docs.foxthemes.me/article-categories/wiso-v-1-1/
I hope this helps.
Kind Regards,
John from Fox Themes
Support Team
Hi, I’ve sent a refund request for WISO and Reflector themes because of themes being buggy. Didn’t get the refund. Please process as soon as possible.
Hey there,
Your refund is already approved.
Kind Regards,
John from Fox Themes
Support Team
Hello,
I have been having many issues with this template. Whenever I simply add photos to my portfolio/gallery, the grid disappears and the photos are not stacked on top of each other and completely off centered. I added photos to two different pages to see if adding photos was actually the issue, and it is. How can I add photos without the gallery grid messing up?
Hi there,
It would be difficult to assess the situation via the comments section. Can I please request you to contact our support team to check this further?
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you.
Click Here To Get Wiso Photography WordPress Theme Support
Thank You,
Seem theme broken and I contacted support but they are not replying to me
Hey there,
In relation to your query here, your ticket has been replied to. Kindly get back to us within the ticket.
Kind Regards,
John from Fox Themes
Support Team
Where i have to go to reply within the ticket?
Hey there,
In relation to your question here, you will need to reply to the email that you received.
I hope this helps.
Kind Regards,
John from Fox Themes
Support Team
I have sent an email to support, but have not heard back.
Hey there,
I believe we actually replied to your ticket. Kindly get back to us within the ticket in case of any questions.
Kind Regards,
John from Fox Themes
Support Team
Hello the theme has a permanent side menu (left vertical menu)? Thanks
Hey there,
In relation to your question here, yes this is possible to setup.
I hope this helps.
Kind Regards,
John from Fox Themes
Support Team
Hello, i have send you an e-mail. Can you please answer me asap ? Thanks !
Hey there,
Your ticket has been addressed. Kindly get back to us within the ticket.
Kind Regards,
John from Fox Themes
Support Team
Hello! I like this theme, especially the photo viewer with all the functions. I have a question related to this: is it possible to not show the download photo button?
Hey there,
Yes this is possible.
Kind Regards,
John from Fox Themes
Support Team
No Slider Transition-Animation settings. I was bluntly told to pay extra to develop/ enable things control of the transitions parameters. Rejected refund. Escalated now to Themeforest. PHOT WIZO sliders are rubbish because you only can change time a slider image is present on the page. This is not PHOTOGRAPHER friendly template. BEWARE
Hey there,
With respect to your query here, I’m afraid your desired implementation was a customization request. Theme support doesn’t offer customization services. Refunds are also not based on customization requests. Please check out the Envato support policy: https://themeforest.net/page/item_support_policy
Kind Regards,
John from Fox Themes
Support Team
Hello, i really love your demos pages but how can i upload it to my websites ? When im going to “import data demos” it dont work.
Thanks
Hey there,
Sorry about the issue.
We’ve updated your ticket. Kindly get back to us within the ticket.
Kind Regards,
John from Fox Themes
Support Team
Please check my request. I’m not able to edit an existing slider items – cant add or remove photos in the slider. Also when created a new slider item, there is no option to add images to it from anywhere. I need to add images from usual place – WP media folder.
Hey there,
We’ve addressed your original ticket. Kindly get back to us on the ticket.
Kind Regards,
John from Fox Themes
Support Team
Hello – I used your plugin and looks like the bottom part was cut and footer was above it making the lower section hidden on the live site. Btw, it looks okay when I’m logged in. Is there any issue with the theme?
Hey there,
With respect to your query here, can I please request you to contact our support team to check this further?
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you.
Click Here To Get Wiso Photography WordPress Theme Support
Thank You,
Kind Regards,
John from Fox Themes
Support Team
for over a month now i am not able to use WP Bakery to edit my website. I sent support an email and haven’t gotten a response. Many months now WP Bakery hasn’t received an update. I think it is no longer compatible with the current version of Word Press. Please help otherwise i might have to ask for a refund
Hey there,
I can see that all your tickets are replied to but you don’t get back to us. Kindly get back to us within your ticket.
Kind Regards,
John from Fox Themes
Support Team
Can I sell downloadble digital photos using this theme?
Hey there,
With respect to your question here, the theme does not provide this functionality by itself. However, this can be achieved using third party plugins.
Should you have any questions, please let us know.
Kind Regards,
John from Fox Themes
Support Team
Hi. I’ve sent you a request for support one week ago and haven’t received any answer.
I need to know how to change the footer information on your Wiso theme. Not how it looks, but the info (text, address, links, etc).
Thanks.
Hey there,
I believe we are addressing this query within your ticket.
Please get back to us within the ticket.
Kind Regards,
John from Fox Themes
Support Team
Hey, is there a way to preview the backend of the theme before purchasing? I want to make sure that it’s easy to use since it says it’s using WPBakery which I’ve never really liked.
Hey there,
Unfortunately we don’t have a backend platform for testing. We are however ready to assist you in any questions you may be having with WPBakery.
Kind Regards,
John from Fox Themes
Support Team
I would like to see documentation about this theme. The link is not working. Thanks.
Hey there,
Here is a link to the documentation.
I hope this helps.
Kind Regards,
John from Fox Themes
Support Team
Hi, since some time I am getting fatal error while installing demo data – PHP Fatal error: Uncaught Error: Cannot unset string offsets in /www/wp-includes/class-wp-customize-widgets.php:1127 Could you please do sth with this? Theme is unusable for me due to this…
Hey there,
Sorry for the late reply.,
With respect to your question here, can I please request you to contact our support team to check this further?
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you.
Click Here To Get Wiso Photography WordPress Theme Support
Thank You,
Kind Regards,
John from Fox Themes
Support Team
Hello John, I’ve sent an email as you’ve asked.
Hey there,
I believe we’ve replied to your ticket. Kindly get back to us within the ticket.
Kind Regards,
John from Fox Themes
Support Team
