272 comments found.
Hello, Many issues: demo is not importing, gallery is not working properly and critical error on the menu – not able to create one. Please Assist!
Maria
I bought and downloaded WISO for my webpage, however there are some errors in the theme files. Also, it contains outdated copies of some WooCommerce template files, and it does not allow me to setup WooCommerce. Please update these files or help how to address this issue.
Hey there,
Sorry about the issue here
In this case, we have already notified the development team about this and these files will be fixed in an update.
Kindly bear with us in the meantime.
Regards,
John from Fox Themes
Support Team
is it possible to make this homepage from this site with your theme ? https://www.joaorosavisuals.com/
With respect to your question here, yes you can have a similar display to this while using the Wiso theme.
I hope this information helps.
Kind Regards,
John from XTendify
Support Team
There is a new version of WPBakery Page Builder available. View version 6.10.0 details. Automatic update is unavailable for this plugin. To receive automatic updates license activation is required. Please visit settings to activate your WPBakery Page Builder. Got WPBakery Page Builder in theme?
What to do?
Hello there!
In relation to your question here, we have replied to your support ticket in regards to this.
Please feel free to raise any questions within ticket.
Kind regards,
John from Fox ThemesSupport Team
Hi, I think I’ve found a bug – ‘foxlazy is not a function’ which is causing wrong loading of menu on mobile devices.
Is there a easy way to solve it? Can it be solved by theme update?
Greetings, Adam
Uncaught TypeError: $(...).foxlazy is not a function at script.js?ver=6.0.2:1299:33 at dispatch (jquery.min.js?ver=3.6.0:2:43064) at v.handle (jquery.min.js?ver=3.6.0:2:41048)
Hello there!
In relation to the issue here, as the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you.
Click Here To Get Wiso Support
Kind regards,
John from Fox ThemesSupport Team
please replay of my ticket and solve my problem
In relation to your query here, usually we do not provide support over the weekend. We have however replied to your ticket. Please get back to us within the ticket.
Kind Regards,
John from XTendify
Support Team
change permalink porftfolio I wanna that my portfolio widget redirect to a pagae instead
Hello there!
In relation to the issue here, as the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you.
Click Here To Get Wiso Support
Kind regards,
John from Fox ThemesSupport Team
It says there are many bugs in the reviews/comments, are they fixed? I am absolutly new to wordpress.org and am looking for an easy way to create a website
In relation to your question here, I’m not quite certain on the exact bugs in reference here. However, we have resolved some of the issues within the theme in updates and we will also be releasing a theme update with a couple of other fixes to some pointed out issues.
Should you have any questions, please do let us know.
Kind Regards,
John from Fox Themes
Support Team
I also have a problem installing the demo data and waiting for support to reply, can someone tell me how they managed to get it please?
With respect to your query here, we have already replied to your ticket. Kindly check on it and get back to us within the ticket
Kind Regards,
John from Fox Themes
Support Team
Hi, yes I got it and replied and granted you access to my backend but wanted to know if anyone had the data content file link to get a little bit faster because my website has been in maintenance for days and I’m kind of in a hurry. I hope you can fix this soon, thanks!
The import process should work by default, after being triggered from the Appearance >Import Demo Data section. You don’t need any other files or additions for it to work.
Please do get back to us within the ticket
Kind Regards,
John from Fox Themes
Support Team
Hello, presale question. I want to add a zoom image to my gallery. The person accessing the picture can view more details on the posted picture. I saw that you have something like this, but I want to know if the plugin is included and it’s pro and if I have the possibility to change the white background to the displayed picture. Also, it works ok on mobile with a two-finger tap and supports scrolling of the image it supports mobile pinch zoom on the image and the touch-swipe over sensitive. Thank you
Hey there,
With respect to your question here, galleries within the theme are designed differently. could you please share a link to the exact demo Gallery in reference so hat we are in a position to advise based on this.
We look forward to your reply
Kind Regards,
John from Fox Themes
Support Team
We’ve requested a refund almost a month ago, your theme has a critical error and support takes over a month to reply. Please assist this is getting ridiculous!
Your refund is already granted
Kind Regards,
John from Fox Themes
Support Team
I have sent an email to support, but have not heard back.
ARE YOU ON VACATIONS OR WHAT?!
Sorry for the late reply
In this case, kindly get back to us within your ticket in regard to the domain issue
Kind Regards,John from Fox Themes
Support Team
Hello, I see in your item description that the site is supposed to be fast and havea favorable score on GT Metrix, however, after installing your demo and running GT Metrix, the score was an F. It appears to be because of the heavy amount of CSS code. Why is this happening and why is the site so slow?
Hi guys, it looks like a great theme but just a word of advice, your demo is awfully slow. It’s not my connection, all other demos load quickly. I did not have a chance to look at your themes thoroughly because that would have taken forever.
I think you need to speed up your hosting service or maybe it’s something else.
Cheers, great work.
Thanks for bringing this to our attention. I wish share this information with our lead team.
Kind Regards,
John from Fox Themes
Support Team
I have issues in Theme. I have contacted two times with author. After few weeks noone is responding.
Hey there,
In relation to your query here, I can see all your tickets are replied to but there has been no feedback from you. Kindly get back to us within the tickets.
Kind Regards,
John from Fox Themes
Support Team
I have raised a ticket and it took more than 3 days. no one response to my ticket.
Hey there,
With respect to your query here, I believe that our team is already in touch with you. We will also be getting back to you on the replies.
Kind Regards,
John from Fox Themes
Support Team
I have sent two email and but didn’t respond. Your team upload wrong demo data.
I’m very disappointed about your service.
Hey there,
With respect to your query here, all the demo content was imported to your site. The page you are requesting is also in place. Please properly check into your demo content
Kind Regards,
John from Fox Themes
Support Team
Errors on PHP8.0 PHP Warning: Trying to access array offset on value of type bool in wp-content\themes\wiso\assets\css\custom.css.php on line 5025 and more
Hello there!
In relation to the issue here, as the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you.
Click Here To Get Wiso Support
Kind regards,
John from Fox ThemesSupport Team
This theme have problems, critical issues and support can not fix it, dont buy it!!
Hello there!
In relation to your query here, I don’t see any support tickets from you within our support account. As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you on the issues you are referring to.
Click Here To Get Wiso Support
Kind regards,
John from Fox ThemesSupport Team
Is this theme woocommerce 6 compatible?
With respect to your question here, we have addressed this within your ticket
Please check into it
Kind Regards,
John from Fox Themes
Support Team
Hello, we have emailed you for support, received a response requesting log in information, sent the information, and we haven’t heard back from you. Can you please help us with our issue? The demo import process isn’t working for us.
Hey there,
Your ticket was replied to and we have just replied to your latest request.
Kind Regards,
John from Fox Themes
Support Team
