1054 comments found.
Hi, I’ve a presale question:
Is it correct that some elements are not available for Elementor users? For instance the nice looking tabs. For Elementor these aren’t possible, only very simple tabs…right? Also the Highlight Boxes are not available?
Thanks
Hello,
Thank you for your interest in Essentials theme 
Concerning the Tabs element, as mentioned in the element page in our preview, at the moment Elementor doesn’t support nested elements inside tabs, however, it has a simple version of the tabs element.For the Highlight box element, it’s possible to create a similar structure of this element in Elementor.
We recommend you to check the live demo of the theme to take a look at the available options and functionalities to see if they suit your needs.
Let us know if you have any other questions!
Kind regards,
Very weak support, i’ve purchased theme, i read installation docs and checked kb docs,
activation fails, and support does’nt reply my messages
I got this message when i want to complete activation..
Error:The server is unable to connect with the external websites.
We recommend to contact your hosting provider to check and solve the connection issue:
Ask your host if there is some limitation with wp-cron, or if loopback is disabled. Ask your host if there a firewall or security modules (e.g. mod_security ) that could block the outgoing cURL requests.
Hello,
We replied to your message on pixfort hub.
Please note that the support response time may take up to 24 hours as mentioned in the support tab of the item on themeforest.
Kind regards,
Hello, i have presale question.
1. I see preload with white page in every page reload or moving to another page, is it possible to disable it? 2. I see all types your demo both elementor or VC have same mobile menu style, is there any option inside your theme option to styling the mobile menu?
Thanks
Hello,
Thank you for your interest in Essentials theme
1. Yes, it’s possible to disable the page transition, for example in the Fast demo:
https://essentials.pixfort.com/fast/
2. The headers in Essentials theme are built using our Header Builder which is common for both WPBakery and elementor demos. Concerning the menu, currently we have the style available in our demos, however, we will try to add more styles in the future.
Let us know if you have any other questions!
Kind regards,
any discount ?
Hello,
Thank you for your comment and for your interest in Essentials theme
At the moment there is no discount available.
Kind regards,
Hello, What third-party lightbox plugin do you recommend to give that capability to your image carousel? I strongly need a lightbox with prev/next image for a client website. I look forward for that solution built-in in next updates. Thanks in advance.
Hello,
For support please contact us via the chat tool in your pixfort hub account and our team will be happy to help (since the comments section is only dedicated for pre-sale questions).
Kind regards,
Hello, do we have to buy wpbakery with this theme?
Hello,
Thank you for your interest in Essentials theme
You don’t need to buy WPBakery since it’s already included in the theme.
Let us know if you have any other questions!
Kind regards,
Is there any way to change the product image size? I’ve set it to 800 in Customise but it continues to show as 515×515 which results in blurry images. If not, is there a way to resize the side menus (widget) to be smaller so the product image takes up more space on the page?
Hello,
For support please contact us via the chat tool in your pixfort hub account and our team will be happy to help (since the comments section is only dedicated for pre-sale questions).
Kind regards,
it is possible to have xml or json files for import ( with elementor pro instead of using the theme import
Hello,
We replied to your message on pixfort hub.
Kind regards,
There seem to be issues with the way gradients appear for the Sliding Text element with Firefox vs Chrome/Safari. Firefox the gradient text is applied to each word vs the whole text block in other browsers and doesnt look as good.
Going to https://essentials.pixfort.com/original/sliding-text/ in Chrome vs Firefox on a Mac or iOS device the difference is stark.
Hello,
We replied to your message on pixfor hub.
Kind regards,
Hello, is it possible to disable the page loader?
Thank you
Hello,
If you want to customize or disable the page transition animation for the whole website you can do so from Theme options > General Settings > Page transition.
If you need further assistance please contact us via the chat tool in your pixfort hub account (since the comments section is only dedicated for pre-sale questions).
Kind regards,
Hi
I’ve noticed when i import a demo version it doesnt fully install properly. Some of the features are aligned properly, and social media icons etc are square boxes
Hello,
Could you please contact us via the chat tool in your pixfort hub account with detailed information about the issue and our team will be happy to help (since the comments section is only dedicated for pre-sale questions).
Kind regards,
Hi, Could you please advise me how to change logos and social media links?
Hello,
To change the logo in your website you can check this article from our knowledge base:
https://essentials.pixfort.com/knowledge-base/how-to-add-website-logo/
To add social media icons you can check this article:
https://essentials.pixfort.com/knowledge-base/how-to-add-social-icons/
If you need further assistance please contact us via the chat tool in your pixfort hub account and our team will be happy to help (since the comments section is only dedicated for pre-sale questions).
Kind regards,
Any plans to offer a switch for dark mode?
Hello,
Thank you for your interest in Essentials theme
Currently the Dark mode is not available, however, we will try to add it in future updates.
Let us know if you have any other questions!
Kind regards,
Hi, Loving the theme guys! When is your next update expected to release? Also will there be new themes?
Hello,
Thank you very much for your great feedback! We really appreciate it
We released our last update 2 days ago and we are continually working on new updates to add new features and new demos. Also there will be new themes in the future 
Kind regards,
Please add desktop mode and mobile mode switcher
Hello,
Thank you for your interest in Essentials theme
Could you please tell us what you mean by “desktop mode and mobile mode switcher”?
Kind regards,
user can switch to desktop view when they visit our site on mobile phone, and they can turn to mobile view if they turn desktop view on their mobile.
Thank for your Add this feature
also countdown feature need to repeat again and again in the same time on next day
for example : we have evens will live show on 14:00PM and 19:00PM every day. so we need to add countdown to 14:00PM and when 14:00PM finished will start countdown to next even 19:00PM,
it’s repeat every day for countdown
Thank for your add this option
Hello,
Thank you for your suggestions, if you have other suggestions you can submit them via this dedicated form:
https://forms.gle/q82UQkyjq7qo3akN9
Kind regards,
I have downloaded the theme but when I try to add it and upload the file to my WordPress site it doesn’t work. It always indicates: ’’The link you followed has expired please try again.’’ Please help me with this problem!
Hello,
This error message in WordPress normally indicates that the upload file size is limited, in order to be able to upload bigger file size (theme file) you will need to increase file upload limit, to do this you can check this article from our knowledge base:https://essentials.pixfort.com/knowledge-base/setting-up-the-recommended-server-configuration/#pix_section_upload_max_filesize
For further support please contact us via the chat tool in your pixfort hub account and our team will be happy to help (since the comments section is only dedicated for pre-sale questions).
Kind regards,
Hi PixFort Team, I want to know if this theme I bought can be used for a single website or any of my websites? Please tell me the answer
Hello,
Thank you for your interest in Essentials theme
All themes on themeforest are under the same license which requires one Regular license for each one end product for yourself or for one client, therefore installing the theme on different domains will require a license for each domain.
You can install the theme on a domain and its subdomains/subdirectories using one license as long as they are related to the main website (the same company/business/product…), otherwise you will need a license for each subdomain/subdirectory website.
For more information you can check this article from our Knowledge base:
https://essentials.pixfort.com/knowledge-base/theme-license-details/
Let us know if you have any other questions!
Kind regards,
if i purchase this, do it including the web hosting for my domain? or it is only template for my website?
Hello,
Thank you for your interest in Essentials theme
This is a WordPress theme item and it doesn’t include a hosting plan.
Kind regards,
Hello,
quick question, I translated the theme… to French but is the search input in blog posts “hard coded” ? The “Search for something” does not get applied and is not being translated…
Any ideas ?
Hello,
The theme is translation ready and you can translate the search widget strings via “pixfort core” plugin translation file (not inside the theme).
For further support please contact us via the chat tool in your pixfort hub account and our team will be happy to help (since the comments section is only dedicated for pre-sale questions).
Kind regards,
Thanks, changed the core file.
Everything works like a charm. Will use the support forum next time.
Thanks
Great to hear that! You’re welcome
Kind regards,
