23244 comments found.
STUPID STUPID STUPID Purchase Code is not valid or could not connect to the API server! Please try again later.
Plugin not activated. A higher version of Porto Functionality is needed for this theme. Please update the plugin.
Hello, @idlea,
5a0b1028-*
b37041c2-*
d2a4c1ff-*I have reset all of your above codes, those all were blacklisted and I have whitelisted those as well, so please try to reactivate the theme first and then update the plugin, I am sure you will not finds this issue anymore.
Regards, P-THEMES.
Hi,
I have problem with update, so I de-register my theme, but impossible to register.
Message : Sorry, it could not connect to the Porto API server. Please try again later. The number licence begin by : 597…
Thanks
Hello, @109c,
Can you please contact us via our support system with your site WP-Admin Login details and with the particular purchase code so that our experts will check and help you out in solving your issue?
Regards, P-THEMES.
Hello, we have a big probleme while updateing the theme, the revolution slider is not working anymore, can you please send us the last version ??
Hello, @blasterDev,
You can download the latest version of the plugin from this article and Install it manually on your site: https://ptheme.zendesk.com/hc/en-us/articles/360020667477--34-Latest-WP-Bakery-Visual-Composer-and-Ultimate-Addons-for-Visual-Composer-and-Slider-Revolution
Regards, P-THEMES.
Just thought to ask, Is your site having some issues. I am facing intermittent issues since last few days or so, on below URL-
http://www.portotheme.com/support/
2. Another thing I noticed that is, While I try to use login credentials on above URL, and click on Sign In button, it again shows another page of Wordpress Admin Login type page.
There I have to again use the same Login credentials, just to get In to the support page.
Why it is asking Login details 2 times on 2 different page types.
Earlier I used to login on the above URL and the moment I enter Login details it immediately Logged me In.
The same was with the Sign In page on this URL
https://ptheme.zendesk.com/hc/en-us
Regards
Hello, @ShwetaHAG,
1. That was because the support system server was down and we have fixed it at the same time in a couple of minutes, so it is working fine now, please check again after removing the cache.
2. Please try this link: http://portotheme.com/support and please try it on a fresh new browser.
Regards, P-THEMES.
1. OK, I can understand. Yes, it is working now.
2. I tried this link itself.
I tried on completely New browser and for the first time also (Firefox, latest version). I was earlier using with Chrome.
But unfortunately, the same thing is appearing on Firefox also. I tried clearing everything on both the browsers. Something is really going wrong.
Below is the Screenshot of the 1st login page for entering Support
https://paste.pics/9af39f3b19ae1fdfed8a2212074959b2
I clicked on Sign In button (after entering login credentials), on the page from the URL you mentioned (the same I also mentioned in my last response)
But it again shows another page of Wordpress Admin Login type page.
There I have to again use the same Login credentials, just to get In to the support page.
https://bit.ly/3CCx0VA
And the screenshot as well
https://paste.pics/78a28430e292cf2f03d73bf97ae097a3
Earlier I used to login successfully from the above URL at once only, that is the moment I enter Login details it immediately Logged me In to the Support site for creating a Ticket.
3. Just a side note: The login page is Insecure also. It is not https://
Can you please make it secured with SSL
Regards
Hello, @ShwetaHAG,
1. Sound’s Good!!!
2. The Login page is secure, please try with this link https://www.portotheme.com/support/ and that is a really strange issue as the support system is working perfectly fine for me and for all the other customers as well. Can you please once try over proxy and let me know the result.
OR
Once also try to remove the browser cache and cookies and check back.
Regards, P-THEMES.
Hello,
1. There was an option to Disable / Enable each Social Share links on Single Product Page below Add to Cart button. I am missing now. I did that earlier successfully. Now as Shifted to different Hosting and installed Theme again with a Fresh copy, could not memorize how I did that earlier. Can you please guide me where can I find this.
2. Also, how to enable or show Whatsapp, Share icon on Single product page, as well. I did successfully enabled that also earlier.
Regards
Hello, @ShwetaHAG,
1. You will find that option under Porto >> Theme Options >> Extra >> Social Share.
2. Please copy and paste the below-given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.
a.share-whatsapp {
display: inline-block !important;
}
Regards, P-THEMES.
Hello,
1. Yes, it is showing up there. Thanks.
2. Thanks for sharing the code also. I added this one, and now the icon is reflecting on Laptop also.
3. However, clicking on Watsapp Share icon on any Single product page is not doing anything.
Although clicking on other Social share icons are working properly
Something is wrong with it.
How to fix this.
Regards
Hello, @ShwetaHAG,
1. Sound’s Good!!!
2. Sound’s Good!!!
3. Please read and follow the instructions written in this article: https://ptheme.zendesk.com/hc/en-us/articles/4402971248529--66-How-to-fix-WhatsApp-Number-issue-in-Header-and-Footer
Regards, P-THEMES.
The link you mentioned is for Header and Foorter related Watsapp issue.
And my concern is about the Whatsapp Social Share icon displaying on Single Product page below Add to Cart button (where All other Social share icons that are showing below Add to Cart button).
Please refer below Screenshot.
https://paste.pics/DY6QD
Below is the URL link of Product page of our Test site
https://bit.ly/39wOjuI
You can try to click on Watsapp icon. Clicking on Watsapp Share icon on Single product page is not doing anything.
Although clicking on other Social share icons are working properly
Something is wrong with it.
Regards
Hello, @ShwetaHAG,
For Header and Single Product: You have to Customize the layout.php file under wp-content/themes/porto/inc/functions/
Please read the above-given article again.
Regards, P-THEMES.
Hello there, i just wanted to let you guys know that i get a PHP-Error with the newest version of your theme.
“sprintf(): Too few arguments”
“wp-content/themes/porto/inc/admin/theme_options/settings.php:2550 sprintf() wp-content/themes/porto/inc/admin/theme_options/settings.php:2550 Redux_Framework_porto_settings->setSections() wp-content/themes/porto/inc/admin/theme_options/settings.php:31 Redux_Framework_porto_settings->initSettings() wp-content/themes/porto/inc/admin/theme_options/settings.php:17 Redux_Framework_porto_settings->__construct() wp-content/themes/porto/inc/admin/theme_options/settings.php:8223”
Since i get this error my site is horrible slow. Maybe you can fix this one.
Best Regards
Hello, @stufiweb,
There is no such issue with our latest theme, this must be on your site only, please go to Porto >> Theme Options and click on the save changes button and check back your site after removing the browser cache, if that will not resolve your issue then please make sure that your server requirements must meet our latest theme and plugins minimum requirements as listed below:
PHP version 7.4.
Memory Limit 256M or higher.
max_execution_time 600 or 1000
memory_limit 256M
max_input_vars 2000
post_max_size 64M
upload_max_filesize 64MOtherwise please follow the below listed debugging processes one by one, I am sure it will help you in finding the cause of the issue.
I. Make sure you have everything up to date (Theme, Plugins, Translations files)
II. Remember to reset ALL cache etc after a plugin or theme update.
III. Disable all plugins except WooCommerce and recheck if the issue persists
IV. Check the browser dev console on errors (F12, on most if not all browsers)
V. Double-check your own Custom CSS, or Custom Snippets in function.php is causing it
VI. If you have setup the Porto Speed Optimization Wizard, then please reset it and set all the options to default, uncheck all the options and save changes/compile and check back your site after removing the cache of the browser.And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 20/05/2021. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hello, Once elementor upgraded to latest version 3.4.3 Proto theme version 6.1.8 went off. We need quick fix for this. We have 5 sites with this theme. https://ibb.co/9Y7V7Bk
Hello, @morflame,
The latest version of the Elementor plugin is: (3.4.4) you have to make sure that you are using the very latest version of the Theme (6.1.8) and Porto Functionality plugin (2.1.6) and also the Elementor plugin (3.4.4) as well and it will solve your issue for sure, Otherwise, please contact us via our support system with your site WP Admin Login details so that we will check and help you out in solving your issue.
Regards, P-THEMES.
Within this theme there are templates such as members, team, etc. I want to make those templates only show on some pages and not on others. I am interested because I have created a template with backery builder for the main page (Home), and I cannot remove the member designs and others, I am using the theme law 2
Hello, @jsolas5,
Members are Custom Post Type and you can show it on any page on which you want using Porto Members element as per your requirements and where exactly you want to remove the Member design? Can you please share the screenshots and the page URL so that I’ll check and help you out further.
Regards, P-THEMES.
Hi. The mobile version header changes color. Desktop: White Mobile: Black (must be white)
In the product sheet, the name of the product changes color Desktop: Black Mobile: White (must be black)
How do I solve?
Thanks
Even in the mobile product sheet all the colors change … Black becomes white
https://ibb.co/vDhkVxDHello, @mauinat,
I have just checked your site now and it is working perfectly fine at my end, please see this screenshot: https://postimg.cc/w3nHgRgH it must be the cache issue at your end nothing else, please read and follow the instructions written in this article: https://ptheme.zendesk.com/hc/en-us/articles/360020799098--35-Unable-to-change-color-settings-or-Setting-from-Theme-Options-Cache-Problem
Regards, P-THEMES.
Hai,
I use “Industry Factory” demos, I can’t find the shortcode where to place it, in footer widget is not there > https://www.screencast.com/t/5n6zc136KUYP in HTML Blocks is not there,
where footer shortcode that?
thanks
Hello, @imambudianto5,
That Demo footer has been made using Porto Template Builder and you will find it under Porto >> Template Builder >> Footer, you have to find it there and edit it with the page builder you are using on your site and change/modify anything as per your requirements.
Regards, P-THEMES.
No, i means where put footer shorcode that?
Hello, @imambudianto5,
You can use the Custom HTML Widget under Footer Widget and use the shortcode under it: https://postimg.cc/xqjdSTy1
Regards, P-THEMES.
I don’t want to put the shortcode anywhere, I just want to know where the footer of the demo built-in shortcode is..
on footer nothing shorcode > https://www.screencast.com/t/5n6zc136KUYP
do you understand what I mean?
Hello, @imambudianto5,
The Footer has been made using Porto Template Builder >> Footer: https://postimg.cc/Bt0NtZV5 and we have set it as with the condition on all pages: https://postimg.cc/qtKXMWcZ & https://postimg.cc/BXyKLMvW
Regards, P-THEMES.
Okay, this clear, Thanks
You’re Most Welcome!!
Is it possible to have a licence code for live site and staging site so I don’t constantly have to activate and deactivate my licence code on my live site.
Hello, @denizay,
No, Sorry to say that but this is not possible as constantly, Please read our very latest announcement here: https://ptheme.zendesk.com/hc/en-us/articles/4404831432337-Announcement-for-Porto-WordPress-purchased-Clients-regarding-License-Reset-
Reset link: https://www.portotheme.com/support/reset-sites/
Regards, P-THEMES.
Trying to get support, but your website is down for a while now. I am trying to find the answer to disable the pop up newsletter, however each link in the comments were offline as well.
Hello, @Servaughn,
Really sorry for the inconvenience, it was some server issue and we have fixed it now, please check again: http://portotheme.com/support
https://ptheme.zendesk.com/hc/en-us/articles/360020634937--5-Home-Newsletter-Pop-Up-Modal-Box-Background-Image-and-Text-changing-or-Removing-the-Pop-Up-Modal-Box-Using-WPBakery-Page-Builder-
https://ptheme.zendesk.com/hc/en-us/articles/360020776178--17-Home-Page-Newsletter-Pop-Up-Modal-Box-Background-Image-and-Text-changing-or-Removing-the-Pop-Up-Modal-Box-Using-Elementor-Page-Builder-
https://ptheme.zendesk.com/hc/en-us/articles/360020644737--18-Home-Page-Newsletter-Pop-Up-Modal-Box-Background-Image-and-Text-changing-or-Removing-the-Pop-Up-Modal-Box-Using-Visual-Composer-Page-Builder-
Regards, P-THEMES.
Have bought four licenses of this theme. Have only activated two of them. Now we cannot access anything to activate the other two unused licenses. Is this correct, your website and IP address are gone?
Hello, @RelentlessMIke,
No, It’s not correct, you can check again after removing the browser cache.
And you have to reset your purchase code and then reactivate the Themes again and it will work for you.
Please read our very latest announcement here: https://ptheme.zendesk.com/hc/en-us/articles/4404831432337-Announcement-for-Porto-WordPress-purchased-Clients-regarding-License-Reset-
Reset link: https://www.portotheme.com/support/reset-sites/
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 31/05/2021. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hi, whenever i try to show the demos we are getting this message: www.portotheme.com’s server IP address could not be found. and blank page
Hello, @A1Community,
Really sorry for the inconvenience, it was some server issue and we have fixed it now, please check again: https://www.portotheme.com/ https://www.portotheme.com/wordpress/porto_landing/
Regards, P-THEMES.
Thanks i see its working now. I have a question …. how can i enable the Skin option custom CSS on a page. I cannot insert a custom CSS for a particular page. its blocking me
Never mind i found the issue its another plugin conflict 
Sound’s Good!! that you have found the culprit… You are the best….
Toolset Types it causes a bug with your theme, it blocks the onpage custom css to be avaialable to insert a css code
Can you recommend me another plugin compatible with your theme to create custom taxonomies for woocomemrce products? please
Hello, @A1Community,
Unfortunately no, I am sorry but we have not tested any of the third-party plugins with our theme for this reason officially till now, so we are unable to suggest you on it, you can try with any third-party plugin which better meets your requirements.
Regards, P-THEMES.
Hi. It is possible to activate the click to zoom the image produced on the whole image instead of clicking on the ”+” button? Thanks
Hello, @mauinat,
Sorry to say that but there is no such option, you can increase the size of the image by clicking on ”+” only but you can achieve it with a simple trick you can make it disappear using Custom CSS, and then it will work for you.
Here is the Custom CSS.
.single-product .product-images .zoom {
width: 100% !important;
height: 100% !important;
opacity: 0 !important;
}
Regards, P-THEMES.
Hi.
Ok thanks.
Custom CSS it’s perfect 
You’re Most Welcome!!
Hi there, I don’t know what’s wrong between my email and your system but I can’t open a ticket in. Could you write me an email where to send a message? Thanks
Hello, @EscursioniPuglia,
Please share your theme purchase code PDF file with us via our email newsmartwave@gmail.com and this comment URL as well so that our support staff will check/verify and create the support account for you.
Regards, P-THEMES.
Hi thanks. I have sended an email but after 4 days no answer. Could you check in your mail account or spam please?
Hello, @EscursioniPuglia,
Can you please share your email with which you have sent an email to our email so that I’ll ask the development department about it?
Regards, P-THEMES.
Hi, my email is pietro.rogondino@gmail.com
Hello, @EscursioniPuglia,
I have just confirmed from the support department and they said that they already replied to your support email, so please check back your support email reply now and reply to it accordingly.
Regards, P-THEMES.
Hello, I ‘ve send you couple of message please can you keep me updated asap. Thanks in advance
Hello, @scenium,
Where you have messaged us? Can you please explain it more clearly…
Regards, P-THEMES.
Hi, how can I make the category image (banner) to be placed just below the header before or after breadcrumb? At the moment it sits next tot he sidebar above the product list. I need the banner in full width. Thankks
Hello, @joe_en,
You have to set the image block under “Content Top” and check back after removing the browser cache: https://postimg.cc/k2F52pRJ
Regards, P-THEMES.
While scrolling down on the Home page (or any other, like product page) from any of the Demos (say Shop 2 or Shop 4), I can see that the Main menu becomes Sticky and started showing up at the top. That’s fine.
However, 2 important things that are not showing up when we scroll down.
1. Cart icon
2. Search Bar
Our Main priority is to display the Cart icon also while scrolling (that is originally showing at Top right side of the Demo pages – Shop 2 or Shop 4)
https://www.portotheme.com/wordpress/porto/shop2/
Or does this theme have the feature to enable the cart also as Sticky header, while visitors scroll down on the pages.
If not, please let me know if you will be going to add this feature
Regards
Hello, @Anish_techsite,
First of all, thanks for showing your interest in Porto WordPress 
Please read this thread: https://themeforest.net/comments/23657645 you will get the answer to your query.
Regards, P-THEMES.
Hello
Few quick pre-sales
You showed the correct updated code in the below help page. However, wanted to know-
https://ptheme.zendesk.com/hc/en-us/articles/4402971248529--66-How-to-fix-WhatsApp-Number-issue-in-Header-and-Footer
1. What if after making changes by following the correct path like – porto/inc/functions and in the Layout.php file, and then,
1.a) if there is an Update Release in the Theme and we Update it from within the Wordpress Dashboard (One-Click). Will it loose this change. And revert back the Coe again.
And we have to Update the code for Whatsapp Header issue again, after updating the theme everytim.
If so, can you please suggest what is the correct way to achieve and resolve this issue , in order to have it change permanently, irrespective of future updates
1.b) What if one have a Child theme of Porto. But again, update the theme from WPress Dashboard. Will it loose the changes.
Can the code be implemented or added in any of the file (like functions.php or any other) directly in the Child Theme itself.
So as Not to worry about any future update of the Main Porto theme.
1.c) I can see, that this problem is going on since almost the beginning of the lauch of the theme or so
However, the correct code from the above page URL has not been implemented directly within the theme core file >> Layout.php
to resolve Whatsapp Header n footer issue
If that gets implemented, one won’t need to worry about future updates and reversal of Whatsapp issue.
2. Similarly for Footer Whatsapp issue
Can you please suggest and have it resolved permanently
I have couple of other pre-queries, will ask in next post.
Regards
Hello, @Anish_techsite,
First of all, thanks for showing your interest in Porto WordPress
1.a, Yes, you are right, it will be changed/override whenever the theme will be updated, so the best possible option is to use and change in the Child Theme and it will not have any effect whenever the theme will be updated.
1.b, Already explained in the above point, you have to use the Child Theme and it will not be changed and you can try to add the same file at the same path with same folder hirarchy in Child Theme and change the code in it, Or you can try to change the code directly in the Child Theme functions.php file as well with Custom function.
1.c, You are right again, and that is because not all of the customers want that functionality and that is the reason we simply added it as basic functionality, and for making it in advance we propose a solution, but again as per on your request, I am forwarding this to our development department for considering to add it in the theme, but I am not giving you the guarantee for that because please note that a theme cannot satisfy all requirements as it may occur theme heaviness. Sometimes it may require your own customization. So if the development department finds it fit with the theme environment then surely they will look through it.
Thanks for your understanding.
Regards, P-THEMES.
