195 comments found.
I have a pre-sale question, what donations plugin does your theme make use of? And is it bundles with the theme or does it also need to be purchased?
Are debit / credit card or Paypal payment methods available? What forms of payment are available?
Hi,
First of all, thank you for your interest 
1. The donations plugins call: fundraise master and it’s bundled with the theme so you don’t need to purchase it.
2. The payment available in our theme is: PayPal – Stripe – Authorize.net.
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Hi, Recently I use WPML plugin and because I use RTL language direction, the template is not compatible with the plugin… Is there a solution to this problem?
Hi,
Sure, we can help checking. Can you explain more detail about the problem? Screenshots would be great too.
Is it better to send it to you via e-mail?
Hi,
Sure, you can send it by the contact form in our profile: https://themeforest.net/user/goodlayers .
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I sent you the message.
Hi there . I just bought your theme but I cannot find a way to use a different left-right margin value for desktop and for mobile. When I add a 100px margin to the desktop version of the text widget it also creates a margin of 10px on mobile. How can adjust the responsiveness here ?
Hi,
Can you please submit ticket in our support website? Our dev and supporters only provide support in there, not here 
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/ (Purchase code can be found here : http://support.goodlayers.com/purchasecode.png )
Thank you very much!
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I listened from one of my friend when purchased this theme and then when this theme has activated . Still showing previous WordPress default theme (2021). How to fix it? You can check it here: https://causingtoforget.org/
Hi,
I checked the website and it’s working fine for me. My screenshot: https://imgur.com/OyNXcgO .
Also, can you please submit ticket in our support website? Our dev and supporters only provide support in there, not here
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/ (Purchase code can be found here : http://support.goodlayers.com/purchasecode.png )
Thank you very much!
Also, I don’t see purchase label in your username so if you not purchase it yet, please purchase it first before you can submit your ticket in our support system.
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Hello, I purchased “Chariti”- and wanted to know if there is a way to use the newsletter plugin with Mailchimp, or if you have a Mailchimp “block” solution like Elementor does? My client wants to keep using Mailchimp and we need a way to capture emails via the page. We could use the Mailchimp for WP plugin, but was wondering if you had another solution? Thanks!
Hi,
I’ve answered your ticket now, please check it.
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Hello. I’ve just noticed on our website that the drop down menus in the main navigation intermittently do not load on hover. Only the first sub menu item appears on first hover, then the rest of the sub menu only appears if you scroll down the sub menu with your cursor. Test it yourself here: https://tinyurl.com/yhfx3jp8 Please can you advise?
Hi,
Please put your website address directly, I got this problem when I tried to check it: Error: Unable to find URL to redirect to.
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Please try https://tinyurl.com/yhfx3jp8 I’d prefer not to paste the address directly in here.
Hi,
I checked on google chrome and it’s working fine for me, please try to use other browsers/devices to check it.
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In Chrome it is fine, but in Firefox there’s an issue. Please can you check?
Hi,
I checked on Firefox and it’s working fine too. You can check video record my screen here: https://photos.app.goo.gl/MUEm5JaCeiywA7788 .
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Hello, First of all, I want to say, this theme is amazing.
Secondly, There is no way for me to configure the Master Card payment, or even to personalize the PayPal aspect.
Getting to this part of building my NGO website is terrifying.
So, how can I configure the website Master Card payment option and also use the PayPal?
Is there like an extra paypal or master card plugin to install? please help.
Hi,
Can you please submit ticket in our support website? Our dev and supporters only provide support in there, not here
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/ (Purchase code can be found here : http://support.goodlayers.com/purchasecode.png )
Thank you very much!
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we need to add some more features, can we deal to add these features on the theme ?
Hi,
Unfortunately, it is customization. We don’t provide customization, so your request beyond our support policy. Please hire a freelancer to do it for you.
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Hello sir i have opened a ticket with you guys with ticket number #2806514 , can you please help me with that asap ?
Hi,
Sorry for the late due weekend, please check your ticket again, I’ve handle your ticket now.
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class=”frmaster-register-form frmaster-form-field frmaster-with-border”.. Greetings, I would like to know where I can modify that form that has that class
Hi,
Can you please submit ticket in our support website? Our dev and supporters only provide support in there, not here
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/ (Purchase code can be found here : http://support.goodlayers.com/purchasecode.png )
Thank you very much!
Also, I don’t see purchase label in your username so if you not purchase it yet, please purchase it first before you can submit your ticket in our support system.
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I have a customer who has bought it. Thanks for the information I will be writing about the client’s account
Hi, I can’t translate Fundraise Master plugin with loco translate.
Hi,
Can you please submit ticket in our support website? Our dev and supporters only provide support in there, not here
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/ (Purchase code can be found here : http://support.goodlayers.com/purchasecode.png )
Thank you very much!
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Hello, First for all, I’m very impressive with your theme, good work ! before buying it, i want to verify these elements :
- Can we put arabic content ? RTL ? have you any example of this ? - For donations, can we see the history for all donations, for administrator ? - Can we create like for each month the user can give money ( like each month i give 30 $) (reccurent ) - Finally I want this for morocco, I don’t know if possible use Credit cart or MAD devise
Thank you !!!
Hi,
First of all, thank you for your interested.
1. Our theme support for RTL but we don’t have example at the moment, sorry.
2. Yes, you can see all the transaction in backend (Dashboard).
3. You can recurrent but we’re only support it in PayPal only.
4. We only support for: PayPal, Stripe, Paymill, Authorize. If you need more than that, you must hire a freelancer to customize it for you, it’s a big work.
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Thank you for your reply, I will check and let you know , have a good day
Hello again !
I’m in two steps to buy your theme, Just for this, 4. We only support for: PayPal, Stripe, Paymill, Authorize. If you need more than that, you must hire a freelancer to customize it for you, it’s a big work. For this how much work Do you know the nature and effort to update this ? I see in the support for 6 month, that i can get help to include 3th lib part. that means if i want to include a payment plugin you will help me in that ?
And when i will buy your theme, i will get the pictures also, I mean exactly what i see in the demo ?
Hi,
1. We don’t provide support for customize tasks, please note about it. We’re only provide support for original features of the third-party plugins included with our theme from scratch. For more information, please check it in here: https://themeforest.net/page/item_support_policy#whats-included-item-support .
2. When you purchase our theme, you can import the demo data with the same images/content/post/page. I hope it’s clarify for you.
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okay perfect thank you !
One last thing, I can use RTL and arabic translator ? you have some examples ?
Yes, you can use RTL but we don’t have examples for that.
For translating, you have to use PO Edit to translate words.
—
Hello I would like to ask, does this theme has an Arabic translation ?
Hi,
First of all, Thanks for your interest
We don’t have the pre-translated files but the theme support localtiztion. We provide POT file for your easily translation.
Thanks!
Hi Team, Your chariti theme is very impressive, I am looking forward to buying it and use it in my new project, But I have one question regarding the payment gateway. So can I integrate Paytm or Razorpay payment gateway in this theme? thnaks.
Hi,
Unfortunately, we only support for: PayPal – Stripe – Paymill – Authorize.net, other payment gateway requirement custom code and it’s big work.
Thank you for your interest by the way .
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Hi there, looking to purchase this theme.
1. Are there forms included? (we want to provide a questionnaire) 2. I assume the content can be turned on/off. for instance if we didn’t want the ‘get updated happening now’ module on demo 3, can this be turned off/hidden?
Thanks
Hi,
First of all, thank you for your interest .
1. We’re adding the contact form 7 plugin so you can create your custom form with it.
2. You need to remove it completely, our page builder doesn’t support turn on/off content, sorry.
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1. Ok, so when is the contact form being added?
2. Sorry maybe I wasn’t clear enough! can the home page and other pages be edited easily without any coding experience. Is it easy to take parts out that aren’t need? for instance the ‘our members’ part in demo 3..or are all of the demos set with the content you have shown?
Hi,
1. It’s included as recommend plugin in our theme, but you need to create your own form by yourself, we don’t provide support for it.
2. You can edit/change/remove everything you don’t want in all pages as you wish. You can check how our page builder work from here: https://www.youtube.com/watch?v=N0haJbDM8ac .
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Presale question:
We are trying to create a fundraising system like that of https://www.globalgiving.org/ . purchasing your theme, can it allow us to achieve this goal?
Features like: 1a. Charity Portal / signup (application form) / login page 1b. Charity campaigns management and will be able to manage their donor funds. payout/withdrawal management.
2a. Donor Portal / signup / login page 2b. Donor manage their donation, payment method, etc.
Please advise.
Hi,
1. Unfortunately, we don’t have an option for multiples people to submit their charity posts in our theme.
Only admin able to charity campaigns management and donor funds. payout/withdrawal management.
2. It’s possible as we have membership option, you can check some details here: https://demo.goodlayers.com/chariti/landing/ .
Thank you for your interest by the way.
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Hi, is there a way to add a category filter above the causes? So that the causes can be switched by category to filter?
Hi,
Unfortunately, it’s not possible.
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Hello, I am interested in buying this item but I have a question, with this item is it possible for other people to put their donation campaigns on my website and collect a percentage of the proceeds?
Hi,
Unfortunately, we don’t have ven-dors option in our theme.
Thank you so much for your interest
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Hola, me interesa comprar este tema pero tengo una duda, ¿Con este tema es posible que otras personas pongan sus campañas de donación en mi sitio web y cobrar un porcentaje de lo recaudado?
Hi,
Could you use English so I can understand your question better?
Thank you very much!
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