Hello,

Please contact us using this email (just add your purchase code in the mail) and our support agents will send you the links to the latest versions of bundled plugins.

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Hello,

thank you for the quick response and for providing the latest WPBakery package. Everything is clear now, much appreciated.

Best regards, Łukasz

You’re welcome, glad that we could help!

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Hello,

Please submit a ticket at our Help Center or contact us through this email, include your purchase code in the email, and one of our support agents will gladly help you.

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I’ve restarted everything now, flattened the hosting, enabled HTTPS before installing Wordpress and the Dorian theme. Installing the Demo content (via Import) is taking ages, is there another way to bulk download this locally to install it?

Ok demo data has now installed but the same issue exists, so is this theme not designed efficiently for https configuration? I don’t really want to use a HTTPS rewriter, can’t you update the theme to properly support SSL with relative URLs?

Hi,

The theme should work with https. As we do not have enough information in order to help you, and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket at our Help Center, include URL of your site, and one of our support agents will check this and assist you further. Thank you.

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Hello,

Please check this article here.

You should know that in case you need latest version of any bundled plugin you can submit a ticket at our Help Center or, if your support expired, you can contact us through this email (just add your purchase code in the mail) and our support agents will provide you with latest version.

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It’s ok i was able to do it from WP updates page. Would not allow me to do it via the main plugins page.

Hello,

Once you update the theme all of the bundled plugins with available updates should be listed in Appearance > Install Plugins.

Bundled plugins do get updated with the theme, however, you should know that in case you need latest version of any bundled plugin you can submit a ticket at our Help Center or contact us through this email (just add your purchase code in the mail) and our support agents will provide you with latest version.

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Hello,

Thank you for taking an interest in the Dorian theme!

The option to enable autoplay on Testimonials, unfortunately, doesn’t exist within the theme, however, you can set the animation speed here.

For more info about testimonials, see official docs.

If you have additional questions, let us know.

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Hello,

Thank you for reaching us!

Check out this article on how to set up variable product.

If you have additional questions, please submit a ticket to our Help Center and one of our support agents will assist you.

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Thanks but I know how configurate variations but the problem is that this variations don’t apear on product page. The drop down options apear blank. look in the link… https://lunaticgastronomiasaludable.com/product/croquetas-de-rustido-vegano/

Hello,

We would kindly ask you to send us a mail providing your purchase code in it and our team will investigate this further.

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Hi there,

Please note that our developers are constantly working on updates for all our themes.

At the moment we don’t have any ETA when the new update will come out but we hope it will be released soon and you will for sure be notified once a theme update is out.

We tested our theme with PHP 7.4 and it works fine on your side. As for the new version of WordPress you can try to use it and if you are having some issues you can try using Classic Widgets plugin as a temporary solution until we released theme update.

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Hi there,

Thank you for reaching us!

We haven’t experienced this issue on our local installation. As we do not have enough information in order to help you, we would appreciate if you could please contact us through this email, include your purchase code and URL of your site, and one of our support agents will check this and assist you further.

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I could integrate with gumroad?

Hi there,

Thank you for taking interest in Dorian!

There is no option to display the category filter for the products. You could try finding a plugin for this, but we can’t guarantee it will work. We haven’t tested Gumroad, but you can try it yourself, although we can’t guarantee it will work.

Let us know if you have any additional questions.

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Hi there,

Please try to add this code to Appearance > Customize > Additional CSS

@media only screen and (max-width: 1024px){
.carousel .carousel-inner .item .edgtf-image img {
        display: block !important;
        width: 100%;
        height: auto;
        webkit-background-attachment: scroll;
        background-attachment: scroll;
        overflow: scroll;
        background-size:cover;
    }
}

.carousel.edgtf-full-screen{
      height: 250px;
  }
.edgtf-slider-elements-holder-frame {
      top: 20% !important;
      transform: translate(-50%, 20%) !important;
  }

.edgtf-el.edgtf-slide-element.edgtf-slide-element-animation-from_bottom.edgtf-slide-element-text.edgtf-slide-element-text-normal.edgtf-slide-element-responsive-text:nth-child(2) {
    font-size: 25px !important; 
    line-height: 25px !important; 
}
.carousel .carousel-inner .item .edgtf-gradient-overlay {
    position: fixed;
}

We hope this helped and if you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.

Thanks.

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Thank you – that has fixed the issue on the mobile. I appreciate your help.

Hi there,

Glad we could help!

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Hi there, Please read more about it here.

If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.

Thanks.

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Hi – thanks for getting back.

I had read the support documents however Instagram is not available as a share option.

We have connected our instagram account and feeding images into the footer section but the actual social share option does not exist?

Hi there,

Sorry but Instagram social share is not included within the options, you can enable social share in our Global Optons but Instagram is not included.

If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.

Thanks.

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Hi there,

Please send a mail to helpcenter@qodeinteractive.com and include your purchase code and one of our agents will investigate on this.

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Hi there,

Thank you for reaching us!

Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.

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Hi there,

Could you please provide us with your website URL.

Thanks.

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http://metafilm.at/

Hi there,

Could you please send us a mail to helpcenter@qodeinteractive.com providing your purchase code in it and our support team will take a look at this on your end.

Thanks.

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Hi there,

Thanks for writing in! Please note that due to safety measures related to COVID-19 the updating of our themes is a bit delayed but please note that we are working really hard on this and that we are constantly working on updating all our themes, however, we can say that the theme is compatible with the latest version of WordPress and PHP as well as it is compatible with the latest WooCommerce as well. You will get this message though but it will not affect the performance of the theme as well as it will be added in the theme’s changelog once the update is out. At the moment we don’t have any ETA when this update will come out.  You will for sure be notified when the theme update is out. We appreciate your patience and understanding.

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@Edge-Themes: Thanks, it works indeed, updated everything to the latest versions.

I found one problem though, this might be not related to the woocommerce version, not sure: If I create a “variable product” in woocommerce (as described here: https://docs.woocommerce.com/document/variable-product/ ) with different sizes (imported from attributes), it looks all fine in the backend. The product page has an empty dropdown list though. I can type the size I want (e.g. child, adult,...), but they do not get listed, which makes it useless for clients which do not know the exact term. Is this an issue of the theme, variable products not supported, or am I doing something wrong?

Hi there,

Could you please send us a mail to helpcenter@qodeinteractive.com providing your purchase code in it and our support team will check this on your end.

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Hi there,

Could you please send us a mail to helpcenter@qodeinteractive.com providing your purchase code in it and our support team can investigate this on your end.

Our help center is working unconditionally and our support team is really giving their best to answer to all request, so there is no doubt in that. As well as we are sure our team will provide you with all the help you need.

Thank you for your patience..

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my support has long expired now. I opened a ticket previously and the reply to my issue on March 27 2020 was:

Hello,

I’ve tested it on my local and the issue has been reported to our developers, and we expect the fix to be implemented in one of the upcoming theme updates.

Kind Regards, Milica

I replied explaining I found where the issue was and that disabling that file (mentioned in my above comment) fixed it but caused another issue with navigation not working so i couldnt keep it that way. I was told my only other options were to downgrade my woocommerce, which I did & it changed nothing. The issue was the theme itself. I had to remove my products so people could not shop and they have been that way since march. As of this date no update or fix has been given and your support doesnt offer any solid help only to disable things or roll things back. None of which fix the issue.

Hi there,

If you submit a request our support team can help you, so please do so. Thanks.

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Hi there,

Please read our article about it here as it might help you.

If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.

Thanks.

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Hi there,

Thank you for reaching us!

Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our help center and include your website URL and one of our support agents will assist you.

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Thanks, not working, just bought 6 m support – but you support keeps telling me: Support for “Dorian – Refined Multi-Concept WordPress Theme” item has expired.- when I try to submit a ticket ?

Went through now, thanks. Waiting for your trouble shooting

Hi there,

Please try once again as we can see that you do have a valid support. Also if you still encounter issues kindly send us a mail to helpcenter@qodeinteractive.com providing your purchase code in it and our support team will help you.

Thanks.

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