195 comments found.
Hello, I have the same issue than Zakara, who post that over 1 year ago:
“i have some problems with the elementor editor. how should i edit a page ? after selecting the section << holder with image >> i can’t find the option to edit the text, there are several tempaltes available but cannot edit the text, i choose “Section-3 (section)” as template, but cannot find a way to edit the content of the section”
Could you please help me to resolve that?
Hello,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
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Mikado Portfolio part of
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Ticket submitted. Waiting for your intervention.
Hi there,
We can see that your ticket is updated with answer, so please continue this conversation on our Help Center.
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OK but I would appreciate a full answer, cause I can’t still edit a lot of contents which makes me loose so muucchhh time so far. Also I suggest you to pull out Wordpress 5.8 in the software supported cause it’s not just the widgets that doesn’t work.
Thanks a lot for your help! Everything works well now. Kind regards.
Hello,
Please understand that the usual response time on our Help Center is around 24 hours Monday-Friday, so please be patient. Anyhow, your ticket is answered now, so please continue conversation with our support team on our Help Center. Thank you for understanding.
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Hello, I installed the demo. cool ! thanks ! i tried to edit the industrial demo with elementor. The title “Read the latest news from the industry” followed by 3 news is a column inside a Full width section. But i dont know why there are left and right margin on this column. Can you please tell me how to setup those margin for other sections that i would need to create. I tried to edit column config, i dont find where it is !!! please help. lost hours already
Hello,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
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Mikado Portfolio part of
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Hi,
Where we can add social media links? We don’t see any option to add facebook, LinkedIn urls in Stal Options. We only see option to enable Social Share.
Can you please guide?
Thanks
Hello,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and one of our support agents will assist you. Thanks.
Support
Mikado Portfolio part of
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hello, pre-purchase question pls..in the Main Home demo, can we replace the top sliders with a video mp4 format..tks
Hello,
Thank you for taking an interest!
The slider on the main home is created using the Slider Revolution plugin, and for more info about video background options, take a look at this article.
Do let us know if you have more questions!
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hello again, the theme preview is unavailable, 404 Not Found, could you check pls…tks
Hello,
Thank you for reaching us!
We are experiencing some temporary interruptions and hopefully it should be resolved soon.
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I have purchased the theme. How can I access the PSDs?
Hi there,
Thank you for writing in,
You can submit a ticket to our Help Center and ask for PSD files. Our support agents will gladly provide you with them.
Read more about PSD files in this article.
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I can’t deactivate a purchase code from an old/expired domain.
Hi there,
Thank you for reaching us!
You should know that you can now easily deregister your purchase code via our Help Center by following instructions from this article – Deregister Qode Interactive themes via the Help Center.
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Do you have this themes plain HTML version available? I want to buy that
Hello,
Thank you for reaching us!
Thank you for taking interest in our theme.
Unfortunately we don’t have HTML versions of our themes. We are focused on creating WordPress themes that offer you easy management of dynamic content, which is why we are not creating static HTML files. Take a look at this article for more info.
If you have any additional questions please let us know.
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Hello, I have a problem with “slider revolution”, do I have to buy it in addition to the purchase of the theme to be able to have the rendering as on the preview? thank you for your answer
Hi,
You don’t have to buy it in order for it to work. Please submit a request on our helpcenter and one of our agents will assist you. https://helpcenter.qodeinteractive.com/hc/en-us/articles/360010949598-How-To-Submit-A-Ticket
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Hej chcę wypiąć theme z innej domeny i wdrożyc do drugiej – jak to moge zrobic?
Hi there,
You can do this yourself now. See this article: https://helpcenter.qodeinteractive.com/hc/en-us/articles/360020754857-Deregister-Qode-Interactive-themes-via-the-Help-Center
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Hello,
My client uses this theme but there is an error showing in the console: Uncaught Error: no element is specified to initialize PerfectScrollbar
Here is the URL: https://lcp-global.com/
Let me know where in the settings I can change this.
Thanks!
Hi there,
Please make sure you have the latest versions of Stal theme and its core plugin: https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002326058-How-To-Update-A-WordPress-Theme-And-Plugins
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Do you have an ETA for the Wordpress 5.8 patch? I’d rather not install an additional plugin to fix an issue. Thanks in advance.
Hi there,
We can’t tell exactly when it is going to be released, but our developers are working hard on preparing updates for all our themes, and we will release them one by one. We hope that update will be available soon.
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hi, we need an updated Core plugin for last wordpress 5.8
Hi there,
Thanks for writing in! We are constantly working on updating all our themes at the moment and within the theme update, we will for sure add officially compatibility with WP 5.8 within the changelog. We did not encounter any significant issue though with the latest version except with the widgets which can be easily resolved with the usage of the Classic widget plugin.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Mikado Portfolio part of
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thanks for the workaround
Hi there,
Glad we could help!
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Hello, I want the light version of my logo on top and if I scroll when it gets sticky I want the dark version of my logo. Is that possible, because I couldn´t find any option to set a different “logo” if it gets sticky.
regards
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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Ive signed up in the Help Center but didnt get any activation email
Hi there,
Could you please send us a mail to our help center providing your purchase code in it and our team will help you with this?
Thanks.
Support
Mikado Portfolio part of
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Hello. I know that my support is expired but i need some help. I’m trying to solve some accessibility problems and i need to change the side area opener link because right now is empty ”#”. No matter what i change on header templates folder or even if i delete those files nothing is changing in front end. I really don’t understand what is the problem Please advice how can i edit this files
Hi there,
We see that your support period is still active. Please submit a request on our helpcenter and one of our agents will assist you. https://helpcenter.qodeinteractive.com/hc/en-us/articles/360010949598-How-To-Submit-A-Ticket
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Hey guys, my icons are not visible on wordpress.com installation, do you have any idea why?
Hi there,
Please provide your site url or a screenshot so we can take a look.
Support
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Hi again,
Please take a look at this article: https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002328917-What-To-Do-If-The-Icons-Are-Being-Displayed-As-Squares-Or-Strange-Characters
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Hi there,
Pre-Sale Question: Can we use beaver builder with your theme?
Thanks in advance.
Best regards
Al
Hello there,
Thank you for taking interest in our theme.
We haven’t tested Beaver builder with the theme so we cannot guarantee it’s compatibility.
When it comes to page builders please note that theme uses Elementor as page builder and the demo content is built using this plugin. The theme is also compatible with WPBakery, however, this plugin is not included with the theme and it needs to be purchased separately.
If you have any additional questions please let us know.
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Hi, before purchasing this theme, I would like to know if it is compatible with the plugin polylang (my website already use it) ?
Hi there,
We haven’t tested our themes with Polylang. They are compatible with WPML. https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002308217-How-To-Create-A-Multi-Language-Website
Let us know if you have any additional questions.
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Hi – I added theme on my testing site and delete it. Now I want to make it live and use it again – could you please reset my licence? Where do I contact you, I don’t have support account created on your site. Licence is bought on that account.
Hi there,
Alright, please send us a mail and include your purchase code and one of our agents will assist you.
Support
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Email sent – I will appreciate resetting licence.
Hi again,
Your code has been deregistered, you can use it again.
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Hi,
If I have purchased wpBakery, can I import the demos? Will they work with bakery or only with elementor?
Hi there,
Unfortunately, you can import only the Elementor demo. You can use WPBakery, but there is no demo import for it, you would have to recreate the layout yourself.
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Hello, presale question: is a “timeline” module included? Thanks
Hello there,
Thank you for taking interest in our theme.
All of the elements displayed on the demo site are included with the theme. Once you import our demo content you will get all the pages and settings which you can adjust to your needs.
If you have any additional questions please let us know.
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Thanks for reply. I would like to know specifically if the “timeline” module is included since the demos seem not to be there.
Regards
Hi,
Could you please explain in more detail which module are you referring to and send us url of the page or screenshot of this module so we can give you more precise answer?
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Thanks
Hi,
Unfortunately this elements is not available with the Stal theme. If you have any additional questions please let us know.
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