917 comments found.
I would like to leave a suggestion of a bug I solved via CSS. The submenu on desktop does not hide itself properly and thus when the mouse goes over the area where the submenu should be, it opens. It happens when you scroll with the mouse wheel and move around the cursor on the page (without going at the header ofc).
I noticed that devs used opacity 0 and visibility hidden to the submenu element, however that is not enough, you should add:
.main-navigation ul li ul.sub-menu {
pointer-events: none;
}
.main-navigation ul li:hover > ul.sub-menu {
pointer-events: all;
}
Hi,
We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
I have already provided a solution for myself, thank you for the copy-paste response. I wrote the previous comment so you can be aware of the issue.
Thank you!
hello, I face an issue with the import Demo Date. do you have any guides? Thanks, Fahad
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We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Hello, I have a question about the copyright of the images used in the theme. Do I have the right to use it on my website?
Hi,
All the images on the demo site are used for demo purposes and are not used on the customer’s website.
All the images are included in the demo content when you import the demo for your website and you need to replace all the premium images with your images or you need to buy the right for the images used.
We will send the link to the images store page to the customers, once they have purchased our theme. Suggestions for you are 2 sites Depositphotos and Shutterstock.
Thank you for your interest in our theme!
Dear Sir or Madam!
I have a question about “Support for Engitech” Wordpress theme. I’ve opened the “Our Team” page: http://wpdemo.archiwp.com/engitech/our-team/
But I can’t click on a person to show his/her full profile. Persons are not clickable. Does your theme support “Team” option in Wordpress to show full person’s bios?
Hi,
We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Dear devs, I would like to point out a bug:
The default portfolio archive page remains default even if I set it to custom in customizer. Your docs show the settings here: http://oceanthemes.net/docs/engitech/portfolio/ I selected: “Archive page custom” then selected a page I made and clicked publish.
However, if in the menu elements I choose “archive page of post-type portfolio” it goes to the default /portfolios/ page, and also in the breadcrumb of a single portfolio page I see “portfolio” and if clicked it goes to the default portfolio page and not custom one.
WP 5.8.1, Engitech 1.3.1, all required plugins installed.
Is this a normal behaviour? Or am I doing something wrong?
I also would like to point out this is not a support question, as I am discussing here publicly this bug and asking if this is expected. I will not be able to open a support ticket for this, nevertheless I hope you aknoledge the issue and find a solution or explain the process in more details in your documentation.
Thanks in advance
Hi,
We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
I will not renew support just in order to learn how to solve a bug. I pointed it out here, hopefully in the next update it will be solved.
Hi,
Sorry, this feature is used in the breadcrumb of a single portfolio page. When you clicked “portfolio” and it’s going to the custom portfolio page.
1, In the menu, you choose the menu item is “portfolio custom page A”.
2, In the Appearance > Customize > Portfolios -> Portfolio Archive, you selected the “portfolio custom page A” for the “portfolio” link in the breadcrumb on the single portfolio page.
Please let me know if everything is ok?
Thank you!
Ok thank you, the custom page somehow was not working in the breadcrumb, but now it does. And I understand that I do not have to select the menu item All Portfolios, but instead select the custom page.
Hi,
Your problems have been resolved done?
Thank you!
Hello Support,
We have purchased theme and after install we found some menu option are not coming like theme setting also under customization option for pre loader setting etc.
We checked your documents and according to document there is many menu options are missing.
Hi,
We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Good aftenoon, In reference to our site <cybersecurity forefront>, we are observing a series of problems: - the footer color of the main page results different from all the others; - in responsive mode (mobile phone view), the “video” page is not centered and the videos overlap; - in the main screen, the dropdown menu is rounded, while when clicked in the other pages “about us”, “video”, “download”, “blog”, “contacts” the menu is square. - when opening the articles of the page, in the right screen appears the old Engitech logo and an author section “Jina Peterson” that we would remove. How can I solve this? I await your response. Asia
Hi,
We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
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Hi, we need the psd files?
Hi,
We’ll provide link download for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Hi,
I’m trying to import the demo data, however, it’s stuck on “Import content” page and not finishing it. I have increased the WP and PHP limits but with no luck.
Any ideas?
Hi,
We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
The site has stopped working, when do you think an update will be released? the revolution slider has stopped working ver 1.3.1 ( slider rev ver 6.5.7 , wordpress 5.8)
Hi,
We’ll check and provide a solution for your website.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Hi, after installing plugins i get
There has been a critical error on this website. Please check your site admin email inbox for instructions.
Learn more about troubleshooting WordPress.
in mail i get Error Details
An error of type E_ERROR was caused in line 126 of the file /home/paperfoxtech/public_html/wp-content/plugins/kirki/modules/webfonts/class-kirki-fonts.php. Error message: snuffleupagus Aborted execution on call of the function ‘include’
I think this issue is with php 7.4 only
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We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Good Afternoon
I Have 3 Doubts:
1- My Menu is not responsive like the demo of home 3 that you show on Demo.
2- My sidebar does not Work, i have made the changes but it doesn´t appear
3- I purchased this theme i dont know where i put the purchased code:
9dca576e-ae79-4a1c-abab-290bbf9d108b
Kind Regards
Vasco Duarte
Hi,
We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Hello, How do I change the header in elementor – the part above the nav menu?
I can change the footer, but when I click on “Edit with Elementor” > “Header 1”, it doesn’t show the header. Can you please help with this.
Hi,
We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Hi, just wondering if you have a full list of the icons that come as part of the theme. I wish to view all of them so I can see what options I have available and the names so when im using an icon box that has the option to choose ‘custom icon’ I know what to put into the ‘custom class field’
May thanks in advance. Jon
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We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Hello, I am currently having an issue with the Blog Page importing my Blogs from the “posts” section. I am using “Blog Masonary” for my Blog page and when I make it the default post page, it changes the entire layout of the page.
I already removed all widgets, hoping this would solve the problem, but it hasn’t.
Hi,
We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Hi there, I have just noticed the EngiTech Icon Boxe 2 are not clickable anymore? Even though a link has been set for each.
Hi,
We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Unfortunately it won’t allow me to submit a ticket as my support has expired. I need the icon boxes to be clickable. Is there not a solution that you could send me please?
Please can you bring out an update to fix this issue. It’s quite urgent and my client is complaining 
Hi,
We’ll check this problems and try to update as soon as possible.
Thank you!
Hi,
Sorry, the “Engitech Icon Box 2” is support set a link for the title only: https://prnt.sc/1qst5k6
Thank you!
Ok thank you so much 
Kami cek dari error lognya ada beberapa session yang tidak berjalan pada theme tersebut
sr/share/pear’) in /home/potodigi/visualart-technology.com/wp-content/themes/engitech/functions.php on line 201
Seperti yang kami infokan sebelumnya DEMO theme tersebut sudah terpasang namun tampilannya memang tidak seperti tampilan di demo tersebut
Coba gunakan Theme yang lain saja. atau bisa anda hubungi pihak penyedia demo theme tersebut bagaimana solusinya
Hi,
We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Hi , do you have HTML VERSION??
Hi,
Yes, you can check html version here: https://themeforest.net/item/engitech-it-solutions-services-template/28944475
Thank you!
We are using the Engitech theme on our website www.sysazzle.com but we are now having issues on Firefox with some of the features. If you go to Firefox and then to www.sysazzle.com/ucla you will see on the right hand side a big empty white spot, but if you scroll your mouse over you will see that it appears. I read that it may be tied to lazy loading, but regardless i haven’t seen any new updates and wanted to see if you could help fix the problem. This is actually the marketing person for Sysazzle and if you can include me larry@sjhemley.com in the response it would be appreciated.
Hi,
We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Dear Support Team,
I need advice on how a blog post can open with the link I want.
Reference to this page at https://www.cloudhappen.com/blog you can it has 3 articles. For example, when I click Disaster Recovery Plan on any it will show https://www.cloudhappen.com/disaster-recovery.
I would like the link to show https://www.cloudhappen.com/blog/disaster-recovery instead.
Could you provide some assistance? Thank you.
Hi,
We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
