1295 comments found.
Hi, Currently the first image of the product is clear, but when I hover over it, if the image on the second picture is a different ratio, then it appears blurry. Is there anyway so that the hover over image is also clear?
Hi, are you referring to the second image on product grid? Please open a ticket at https://support.the4.co/ so our team can take a look at your store and assist you better. Thank you!
hi pre purchase question, do you provide if asked graphic layouts in professional software format like figma/ai/psd/sketch/XD? it wuould be really helpful, thanks.
Apologize we are not allowed to share the files. Thank you!
thanks, i want to puchase kalles shortly, i want to know the date when you will release 2.0 shopify theme version, what will be the major differences?
Yes it expects early next month, with new version you can insert the section to any page. Thank you!
im suddenly getting a white screen on the site. Could you please help? This is happening for the second time in a month.
www.terragano.com
Hi, i’ve checked around but i see your store is working fine. I can’t located the issue. If you need any further help please open a ticket at https://support.the4.co/ so our team can take a look at your store and assist you better. Thank you!
Hello Team,
Pre-Purchase Query:
1. Can we customize HTML and CSS. 2. Does your theme support page builder?
Best
Thank you for your question.
Yes you can, the theme has CUSTOM CSS,JS option in Theme settings for custom css,js code: https://prnt.sc/1wp9vwt
The theme has many sections including the Custom HTML section for html content: https://prnt.sc/1wpc366
The theme works fine with almost page builder apps (Layouthub, pagefly etc..).
Stay safe!
Hi, I think I found a bug. On the blog post page, the related articles all have the same date, you can see in your demo as well. Please let me know which file to fix, thanks.
actually I found it, should be art.published_at not article.published_at in article-template.liquid
Oh yes you are awesome 
Hey team,
Really liked the theme and thinking of buying it. I have a few pre-sales questions if you could please assist me with:
1. The description under the product title, can it be in the form of bullet points?
2. Can we skip the “Accept terms and conditions” to proceed with checkout? This might drop the conversion ratio.
3. We see that the description area on the product looks quite clean with a lot of layouts. How do we choose how our description area looks? For example, I saw on a demo store, your description area had a t-shirt in the middle and some icons and texts surrounding that t-shirt, is it possible to create description within the theme or we need do something extra for that kind of layout?
4. There is a custom tab, is this a fixed custom tab or we can have an individual custom tab for every product?
Looking forward to hearing from you soon.
Regards
Hi, thank you for asking me the questions
1.Yes its possible, we have metafield option so its allowed to add html content for short description. Here is screenshot for example: https://prnt.sc/1w3jx6m
2. Yes you can, you can remove the Terms,conditions checkbox here: https://prnt.sc/1w3kk3a
3. We have the html structure for product description same as demo. You will get it after purchasing theme.
4. You can add a different tabs on each product: https://prnt.sc/1w3lqvd
Stay safe!
Hi, I do have a few things that don’t seem to work as they should and also some things that don’t fit how I wish. I see you can do custom changes to the theme by creating a ticket, does these customisations come at a cost? Or are they part of the theme support? Thank you.
We do support check issue and some simple changes, but however it depends on the complication of the request. If you want to have new features then doing custom work is needed. Thank you!
Hi, I love the Theme. I have a question before I buy.
1 Is it possible to put the products FILTER, open by default and to the left ? (Like a classic theme).
I did not find that in the demo.
2 Is it possible to make the site multilanguage ? Or do I need a separate application.
3 Is it possible to modify the footer to make it a single column?
Thanks
Hi, yes if you have any questions or concerns please feel free to ask
Here are my questions again.
1 is it possible to put the product filter on the left sidebar? I don’t see this in the demo
2 is it possible to make the site multilingual? Or do I need an additional app?
3 is it possible to have a single column footer design?
https://prnt.sc/1vxuv4m
2.If you want to create Multi-Language store on Shopify then you will have to use translate app. Our theme compatible with almost of translate app. Our demo use Translation Lab app. 3.Yes it is possible, you can easily change the width of column for each device in settings: https://prnt.sc/1vxv42m
It is very flexible
hi, how to remove the icons (amazon, bitcon, amex, etc) under the add to cart button in the product page?
Hi, you can remove it in Product summary-> Trust Badge: https://prnt.sc/1vjmyei
hello when will kalles get the shopify 2.0 update ?
we’re still working on update related to Shopify 2.0. and hope to have it completed this month. Thank you!
Hi there,
How to add a Max-Height to product images. Some of our images are displayed very long and we would like to add max height of 900px
Thank you!
Hi, there is no option to set max-height of image. But you can configure the product image in Theme settings->PRODUCT PAGE.See screenshot for example:
https://prnt.sc/1vagjfq
You should open a ticket at https://support.the4.co/ so our team can take a look at your store and assist you better.
Thank you!
Is there any way to load size charts via their alt text (uploaded within products) with this theme? preferably using the custom tab feature. we are migrating from another theme and we have already spent alot of time setting up our size charts for all our products, and would hate having to do everything all over again.
Hi, thank you for interested in our theme. There are some ways to setup size chart for each product.
1.Using metafield (it allows text or image):
https://prnt.sc/1v87np8
https://prnt.sc/1v87aul
2.Using the size guide tab based on the product type: https://prnt.sc/1v87sx6
Best regards!
So is there no way to show our preexisting size charts using their alt text? the two solutions you provided both require we do everything from scratch which isnt an option im afraid.
Could you please let me know how did you add the size chart for your product?
On our previous theme. size chart images needed to be imported into our products with “size chart” added to their “Alt Text” field, then they would show up in a product tab called size chart. We need the ability to load our preexisting size chart images by their Alt Text. We would like for this to be displayed using your custom tabs option. if it can be done using meta fields that would be sufficient. along as we can load our size charts by their Alt Text.
https://prnt.sc/1vl0b7i
https://prnt.sc/1vkzmwu
https://prnt.sc/1vkyrre
it seems like you dont understand my question. i need to know its possible to add/load size charts via their alt text. do you have a contact email so i can provide screenshots for reference. we want to buy this theme but if we cant work this out we will have to use another theme unfortunatly.
Yes sure, please send the screenshots to the4.staff@gmail.com. I will take a look. Thank you
Hey guys, how to i make the product image sticky, so when i scroll down the product page, the image keeps it’s position?
Thanks.
Hi, please go to Theme settings->PRODUCT PAGE select the Product design 3: https://prnt.sc/1uwa585 Thank you!
That makes the right col with the info sticky, i need to make the product image and thumbnails sticky.
Thanks
The theme hasn’t such that feature, but we can customize the theme by follow your requirement. If you dont mind, please help me open a ticket at https://support.the4.co/ our team will check it for you. Thank you!
Hi, is it possible to make the sold out/out of stock be more obvious? Currently before clicking on the product the sold of label appears small and the same size as any other label. Is there a way to make it larger and maybe over the center of the product?
Thanks
Hi, thank you for your question. You can change the background color for Sold out label in Theme settings->STYLE&COLORS : https://prnt.sc/1utgr11
You can also add this custom CSS Code to Theme settings->CUSTOM CSS,JS option to inscrease the font-size for Sold out label:
span.nt_label.out-of-stock {
font-size: 16px!important;
}
Hope its helpful
That’s great, I managed to make something work with that. Is there any CSS that makes the SOLD OUT badge only show and remove the others when out of stock?
It can’t be done by CSS code. Please help me open a ticket at https://support.the4.co/ our team will assist you accordingly. Thank you!
@division I am unable to change the colour of the ‘New’ butto
I had already pointed out the error in January 2021 The behavior existed from version 1.54 to version 2.2 or 2.3. (see pictures)
The bug has been fixed in the meantime. Take the current version ie new version 2.7.
see also the links in my post from January (below)
EDITOR: https://prntscr.com/x7w129
LIVE VIEW: https://prnt.sc/x7wcwy
Greetings from Fritz who also uses the theme
ORIGINAL POST FROM JANARY 2021
Fritz44 PURCHASED
8 months ago Flag Hi there,
We bought Kalles and are very satisfied.
When setting up our shop, we also discover errors (not major errors). And we have a few more suggestions for important options.
1) Error “LABEL PRODUCT” (see screenshots) In the editor, the NEW-LABEL shows the set user color (in our case gray). However, the default value (green) of KALLES is displayed in the live view of the shop.
Editor: https://prntscr.com/x7w129 Shop Live view: https://prntscr.com/x7wcwy
The setting will probably not be carried over into the Liquid code. Up to version 1.54 the user tones were displayed correctly. UPDATE: Version 2.1 also has the bug
2) Design x missing the frame (everywhere) Homepage, Exit product popup, search result etc. Okay up to version 2.02 Version 2.02: https://prntscr.com/xi18ui Version 2.1: https://prntscr.com/xi1ggb
3a) SEARCH PAGE error Unit price in “full screen” of the search results. All other views are okay See here:https://prntscr.com/xpqadg (This is important for France and Germany)
3b) Design 1 frame is also missing here. This means that the images do not have the same image size (always 1: 1 for me) in the search widget “full screen”.
see here: https://prntscr.com/xpqadg Or complete this view with the option of setting the image sizes
Our request to include the following suggestions:
a) Please add additional LABEL PRODUCTS for custom labeling. For example, we need LABELED PRODUCTS with “ACTION”.
b.) Make sections of the homepage optional for the MOBILE view see here: https://prntscr.com/x84jdf For example COLLECTION-LIST Show and hide in the mobile view.
c) The sidebar hidden in the shopping cart should close by itself after 1-3 seconds after placing a product
Please correct the errors as soon as possible. And maybe you can take something from our suggestions – thanks
Best regards by Fritz
Hi Fretz, thank you for contacting us. if you dont mind please help me open a ticket at https://support.the4.co/ so our team can see your store info and help you solve the issues. About your suggestions i will check it with our dev team, maybe they will check it later because they are working hard to update theme support 2.0. Thank you!
That was just the answer to @division’s question “I am unable to change the color of the‘ New ’button which appears on new …”
I wanted to point out to him that this bug has been fixed and that he should use the latest theme version.
Please ignore the rest of my post
Yes the Label Products options works fine in new version. Thank you!
I am unable to change the colour of the ‘New’ button which appears on new products. When I change the colour in theme settings, the colour appears to change but when I save and refresh the page it reverts back to green. Do I need to change elsewhere?
Hi, please click on the button ‘Update on online store’ to code active on live theme: https://prnt.sc/1u6r0hq Thank you!
I have added the currency dropdown which works fine but as well as showing in my header, the dropdown is also showing on the right hand side of the page. I can’t work out how to remove this, any ideas??
Hi, please help me open a ticket at https://support.the4.co/ our team will take a look and assist you better. Thank you!
Hi there,
I was wondering if it’s possible to customize the logo to be longer than the header. I have a tall logo and I need to make it look like this, attaching a screenshot:
https://www.awesomescreenshot.com/image/13959054?key=693c073046b51eefd8734b2068c6953cCan you provide custom css to do this? Thanks in advance!
Hi, you can try this one :
img.w__100.logo_normal.dn.db_lg {
height: 200px!important;
position: fixed!important;
top: 0!important;
}
Hope it helps, but you should be open a ticket at https://support.the4.co/ so we can help you better. Thank you!
Thank you, I’m using a diferent version of the logo for now so it works better for sticky header.
One more question, I disabled the column switch on my collection page from the theme settings but it’s showing 6 products per column and I want to show 4. I have it set as 4 in the collection page settings but it only shows 4 if I enable the column switch and I don’t want to show it.
Here’s a screenshot: https://www.awesomescreenshot.com/image/14012945?key=39e3ecf39ab90d599636ecd636d60808
Can you help? Thanks again.
Please open ticket and fill your store info so we can see what did you do and help you with this. Thank you!
Hello
I need to put a different Background Image for the Default page title.
Is there a way?
This is Shopify’s limitation, the page hasn’t option for featured image. I think it is possible to customize theme for this requirement, since it’s quite cumbersome. If you want to have it then please help me open a ticket at https://support.the4.co/ and send me your ticket id. Thank you!
Hi, can i use this for two sites or do i have to buy it more than once??
If you have two stores, each one with a different license key to be used. Thank you!
