Discussion on Authentic - Lifestyle Blog & Magazine WordPress Theme

Discussion on Authentic - Lifestyle Blog & Magazine WordPress Theme

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Hello, I am facing some issues after the latest WP updates. The post archives seem not to display correctly all the posts in a category.

I mean, I created recently a 3rd level category. The posts are not visible in the 1st and 2nd level post archives. I had to assign two categories (2nd and 3rd level) sto see them in the main category.

But the strange thing is that this happens only with the latest category I created. The other work properly.

Please refer to the posts: 2nd level category: https://www.elimeli.it/appunti-di-viaggio/italia/

This post has just a 3rd level category (Italia > Trentino Alto Adige) and is correctly visible on the previous page: https://www.elimeli.it/appunti-di-viaggio/italia/trentino-alto-adige/tre-cime-di-lavaredo/

This has a 3rd level category (Italia > Friuli-Venezia Giulia) and is not visible in the “Italia” category. “Friuli Venezia Giulia” is the last category I created, after the latest WP updates.

https://www.elimeli.it/appunti-di-viaggio/italia/friuli-venezia-giulia/passeggiate-in-friuli/

I think there might be some issues. Can you please check and get back on me?

I have already update the WP Theme to the latest release (Sept. 29th).

Best regards.

Hello, any news?

Hello,

We provide support via our ticket system only.

Please open a ticket at https://codesupply.co/support and our support agents will help you promptly.

Thanks a lot for your purchase!

I am trying to purchase your theme, the page I click on that says purchase says the price is $49 but when I put it in cart it says $69, can you help?

Hello,

The correct price is $69 at the moment.

Many thanks for your purchase!

Hi how to disable dark mode on the website

Hello,

We provide support via our ticket system only.

Please open a ticket at https://codesupply.co/support and our support agents will help you promptly.

Thanks a lot for your purchase!

Please update to 7.0.7 ASAP! I just purchased and it’s the wrong version. Your changelog says it should be 7.0.7

Hello,

The recent version is available on ThemeForest.

Thanks a lot for your purchase!

This is a pre-sale question. The feature “additional content” means i can place it at the end of the post and the section will be repeated in every post? Can it be different for each category? If you update a link in this section every post is updated?. Sorry for bothering you, but I would like to make it run smooth. Thank you Massimo Basso – massimobasso.com

Hello,

Yes, the additional content feature allows placing the same content in multiple spots throughout the theme.

If you update the link in this section, it will be updated in every post.

Unfortunately there’s no built-in feature to set different content on per-category basis, however this is something that can be done quite easily via a child theme (comes bundled with the theme).

Please let me know if you have other questions.

Thank you for your interest in our theme and looking forward to seeing you among our customers.

Hello

I bought your theme yesterday, here are the problems I am having

1 Display of images on the homepage, and no display of images in the post of an article

2 impossible to add another category on the different sections of the homepage

how can you solve all this?

waiting for an answer, here is my email manuyannn@gmail.com

Hello,

We provide support via our ticket system only.

Please open a ticket at https://codesupply.co/support and our support agents will help you promptly.

Thanks a lot for your purchase!

I want to purchase this theme but one thing bothers me that prevents me from actually making the purchase. I’ve noticed on the Mobile preview of the Girl Boss Demo that the Site Title “Girl Boss” overlaps with the shopping bag symbol that signifies the site visitor’s cart. I was wondering if you had plans to fix that mistake. If that can be fixed, this will become an auto-buy for me. Thanks!

Hello,

Many thanks for noticing this! We’ll improve this in the next theme update.

Please let me know if you have other questions.

Thank you for your interest in our theme and looking forward to seeing you among our customers.

Where should the dark mode toggle show up/how does one enable it?

Hello,

We provide support via our ticket system only.

Please open a ticket at https://codesupply.co/support and our support agents will help you promptly.

Thanks a lot for your purchase!

Hi I have used this theme for 3 years happily. But I am hesitant to renew due to an issue with the number of thumbnails it makes automatically when uploading a picture. I run a photo heavy travelblog website www.travelmonster.nl . Every photo I upload makes 30-50 thumbnails and filling up my inodes on siteground. Therefore I am on the limit of my already maxed out package on hosting before I need to pay 300 usd per month. Is it possible to not force the thumbnail? Or else the theme is not usable for any big travelblog.

Hello,

We provide support via our ticket system only.

Please open a ticket at https://codesupply.co/support and our support agents will help you promptly.

Thanks a lot for your purchase!

is it fully compatible with the free restrict content on wordpress.org? I mean fully compatible the visual styling matches with the theme’s?

Hello,

Authentic has been coded according to the WordPress Coding Standards and is compatible with all third-party plugins.

Unfortunately, we aren’t able to check the theme for compatibility with every plugin, however I don’t see a reason why it wouldn’t work.

Please let me know if you have other questions.

Thank you for your interest in our theme and looking forward to seeing you among our customers.

Hi presale question; I love your theme and I really want to buy it but …

First in EVERY demo for EVERY page my antivirus (avast) say it block some element because of phishing (? ) . I don’t know why . I’m affraid if I buy this theme and install some demo I will still have this issue .

Also your website doesn’t work anymore << codesupply.co >> .So I want to be sure your not dead and you still updated this theme

Hello,

Please check your antivirus settings. As far as we can see, the demo sites and our website are operating correctly.

Please let me know if you have other questions.

Thank you for your interest in our theme and looking forward to seeing you among our customers.

Hi presale question;

For the review feature : https://authentictheme.com/mash/2019/05/11/the-best-25-bands-that-start-with-the-letter-e/

Is it possible to have a rich snippet showing the 4 stars or note in Google SERP ? (like on amazon or rottentomatoes reviews)

thanks

Hello,

Yes, the review functionality fully supports the Google Rich Snippets.

Please let me know if you have other questions.

Thank you for your interest in our theme and looking forward to seeing you among our customers.

thanks a lot. I do have another question please : Is there a way of managing ads on this Theme ? One place where I can set up an Ad so it can display on every page of the site.

Hello,

Yes, you may configure multiple ads spots right in the theme settings with live preview.

Will you update this to include a demo that looks like the once theme?

Hello,

Currently, we aren’t planning to merge demos from other themes into the Authentic theme, because these are different products.

Please let me know if you have other questions.

Thank you for your interest in our theme and looking forward to seeing you among our customers.

Hi there, I updated the theme because there is a new version. But than my website shows an error: Parse error: syntax error, unexpected ‘)’ in /home/thecoo1q/public_html/wp-content/themes/authentic/inc/sight.php on line 318 There has been a critical error on this website.

Is that due to your update of is it something I have to fix?

Thank you. I don’t have support, because I don’t need it anymore. everything is up and running, until this update.

Hello,

We’ll take a look into this and release a hot fix if required.

Thanks for reporting this and your purchase!

Hi team! I was wondering if you would consider adding an author profile pic to both the author name at the top of the articles, as well as on the individual author pages themselves. Thanks so much in advance :-)

Hi!

We’ll consider adding this feature in one of our future theme updates.

Thanks for your suggestion and your purchase!

I see you have different post lists and review lists. I was wondering is it possible to add the post excerpt inside the review list to make it more compact, rather than the more spaced out post lists. I’m very interested in the theme and want to see if it’s possible to add that more compact review lists but add the excerpt in as well.

also is it possible to create infinite scroll on a post lists?

Hello,

Reviews are posts too, and they have the same features as posts.

Yes, you may create infinite load on post archives too.

Please let me know if you have other questions.

Thank you for your interest in our theme and looking forward to seeing you among our customers.

I am trying to download the new updated version of the theme but I am only able to get version 7.0.0. I have a license. Where can I download the most up-to-date copy?

Hello,

We’ve recently pushed an update to ThemeForest.

Please try re-downloading the theme again.

Thanks!

HI Wordpress updated to 5.8

>>>Your last version on codesupply says <<<< ( On your website changelog ) here : https://codesupply.co/documentation/authentic/changelog/

►Version 7.0.2 (July 20, 2021) Improved compatibility with WordPress 5.8. ►Version 7.0.1 (May 5, 2021) Improveы shares in Blockquote and Mobile Bar for dark mode. ►Version 7.0.0 (April 21, 2021)

The last version available on Themeforest is 7.0.0. The one I am currently using.

Am I the only one having this recurrent complain ( teme not updated on themeforest ?? ) It is the 3 or 4 time this happens ( see my previous comments here ) I lost the count.

Hello,

We’ve recently pushed an update to ThemeForest.

Please try re-downloading the theme again.

Thanks!

Theme is amazing, but only bad thing about this theme is that I don’t get proper support. It’s been 3 days since I opened 2 tickets in support page but still no reply.

Hello,

It looks like you opened a ticket before the weekend and it took us longer to reply than usual. Anyways, as far as I can see, our support agent has replied to your request.

Thanks for your purchase!

Hello, main logo is not showing in mobile. I´ve tried everything. In desktop is working fine. Any suggestions? Thank you

Hello,

We provide support via our ticket system only.

Please open a ticket at https://codesupply.co/support and our support agents will help you promptly.

Thanks a lot for your purchase!

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