501 comments found.
Good afternoon . Please tell me how I can change the fields and remove some of them on the checkout page? Thanks
Hi BabajanyanSipah,
Please read the document at the link https://docs.woocommerce.com/document/checkout-field-editor/ so information.
If you need more help, please open a ticket here https://skygroup.ticksy.com/, give us your website information. Our support team will help you check it.
Best regards,
Hi BabajanyanSipah,
You can also try using this free plugin https://wordpress.org/plugins/woo-checkout-field-editor-pro/
Have a nice day!
Hi there,
I have recently started using your theme and like working with it, but there is a problem. The search field is not displayed in the mobile menu. What could be the reason and how can I fix it?
Kind regards
Monica
Hi mosi84,
Please open a ticket here https://skygroup.ticksy.com/, give us your website information. Our support team will help you check it.
Best regards,
I have a problem… The theme is working fine but the product search engine in the main page of my site isn’t working in the mobile version. How can I add it? Another thing… Where can i change the telephone number in the mobile theme menu?
Hi Waldogarrone06,
Please open a ticket here https://skygroup.ticksy.com/, give us your purchase code and website information. Our support team will help you check it.
Best regards,
Hello, I would like to ask if there is an option to add subcategory to shop page. Thank you
Hi shadowsara,
Yes, it is the default option of WooCommerce. Please read WooCommerce’s documentation https://docs.woocommerce.com/document/woocommerce-customizer/#section-7
Have a nice day!
Hello
I’m trying to activate the demo but get this error:
An error occurred while fetching file from: https://sleepland.wpengine.com/wp-content/plugins/themesky/importer/data/content.xml! Reason: 401 – Unauthorized.
Hi godie93,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Best regards,
Hello, i’ve just downloaded and installed the drile theme but I can’t choose the home page I want. It remains the Furniture 1 setting whatever iI do. What I have to do? thanks and sorry for my english
Hi elenafioriniit,
You go to Settings > Reading and change Homepage in there.
If you need more help, please feel free to open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Have a nice day!
Hello, I need help. I purchased the Drille theme. Uses the “TS Blogs” section. However, I have noticed there is a strange overcharge on my phone when I get to the last item. How do I turn off these page reloads?
Thank you
Hi IBIF99,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Best regards,
Hello,
Really good theme!
I would like to have this layout https://demo.theme-sky.com/drile/shop/fabric-outdoor-sofa/. How can I get it?
Thanks
Hi Neck88,
Thank you for your compliment! 
Please watch our tutorial videos https://www.youtube.com/watch?v=7Or_IT7m7Ro&list=PLbyF_EROfxJSN_w2Wn_LeYFh6LmyMvhSL&index=7, https://www.youtube.com/watch?v=nn-bUv_7TgE&list=PLbyF_EROfxJSN_w2Wn_LeYFh6LmyMvhSL&index=8.
If you need more help, please feel free to open a ticket here https://skygroup.ticksy.com/. Our support team is always ready to help you.
Have a nice day!
Hi brainhouse,
Because you are using an old theme version. Please update the theme and the related plugins https://docs.theme-sky.com/drile/#updating-the-theme. We updated our demo, thank you!
If you need more help, please feel free to open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Have a nice day!
Hi
Please can you assist me i’ve uploaded the demo but the images have not pulled through please can you assist.
Thank you
Hi VCweb,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Best regards,
Hello sir.
I need help with something.
While cropping the products on the home page, half of my products are cut. How can I prevent this? I think in manual settings the products are shown as 5:6. I want to show the whole product. How can I do that? Can you help with this?
Example products image on my website:
https://ibb.co/L0gjXrJ https://ibb.co/VLrv4z7 https://ibb.co/YBC8pc2Hi ibrhimaydiin,
You go to Appearance > Customize > WooCommerce > Product Images. You change the product image size settings in there. After changing, you may need to use the Regenerate Thumbnails plugin to regenerate your thumbnails.
If you need more help, please feel free to open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Have a nice day!
Hello, I was wondering how I can turn off the product hover buttons (compare, wishlist, cart). There is no setting on Theme Options > Woocommerce > Product Hover.
Also the footer doesn’t seem to stick on the bottom of pages that don’t have a lot of content. See a screenshot https://prnt.sc/1r27524
Thanks
Hi gullwing,
1. You go to Plugins and deactivate/delete the YITH WooCommerce Compare and YITH WooCommerce Wishlist plugins. About the Add To Cart button, you edit our product elements (TS Products, TS Product Deals, ...) which you use. You find the Show add to cart button option and turn it off. With the Shop/Product Category page, you go to Theme Options > Shop/Product Category. You find the Product Add To Cart Button option and turn it off.
2. We don’t see this issue on our website. Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you check it.
Best regards,
I want to try theme performance in Google page speed insights. Can I try demo to compare with the speed of other templates?
Hi Ferligs,
It is only used for reference. Because the speed of website depends on many things: hosting, plugins, images, location (The distance between your server and your website visitors), .... In this case, Google checks website from their hosting (from another country). This affects score. For more information, you can read this article https://wordpress.org/support/article/optimization/
Have a nice day!
Hello,
I’ve just updated my website with the new version of drile theme and I noticed my cf7 forms are no longer working with Ajax.
After pressing the submit button the webpage reloads instead of using Ajax. Also, I had to disable my reCaptcha integration in order for the forms to work again. If I enable reCaptcha, the button does nothing at all.
I thought it might be an issue with other plugins, so I set up a local fresh wordpress site with just the drile theme. And it has the same issue. Any thoughts what the problem could be?
Kind regards
Hi ocmwbrugge,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you check it.
Best regards,
Hi dear, Yesterday I just wanted to checkout and I got some problem in my card. The price of the theme was 41 dollars. But now its 59 dollars. Kindly give me discount so that I may buy this amazing theme.
Thanks!!
Hi hanialab8,
Thank you for being interested in our theme!
It is the Envato Birthday Sale event and it was ended yesterday.
Have a nice day!
Hello again, I deleted the theme and reinstalled it. I also uploaded the demo but still the pictures are not showing. Can you help me please?
Hi orciron,
Please read again the document link which we sent you https://docs.theme-sky.com/drile/#demo-content. All demo images are replaced by the placeholder images because of themeforest’s policy. You simply replace them with your images. Or if you want our demo images, you can download and install our full demo package. Please read the link above.
If you need more help, please feel free to open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Best regards,
hellooo
I installed the theme, but the demo did not show the pictures, can you help?
helpppp
Hi orciron,
Please read our documentation https://docs.theme-sky.com/drile/#demo-content
If you need more help, please feel free to open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Best regards,
how i translate ts-countdown days, hours, etc?
Hi Webgoh,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you check it.
Best regards,
thanks i fix by myself, translate plugin theme: themesky with Loco Translate.
Hi Webgoh,
OK. If you need more help, please feel free to open a ticket here https://skygroup.ticksy.com/. Our support team will help you.
Have a nice day!
Hello, I bought the Drile theme and I am having problems to be able to modify the content, the first banner of the theme I cannot change or delete is home03
Hi moni_sipm,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you check it.
Best regards,
Why is carousel controls are not showing for me
Hi HashGate,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Best regards,
