Hello, @moonswamp,

We are sorry but there is no such discount, for now, you have to purchase it at its regular price.

Regards, P-THEMES.

Hello, @sunda2010,

Can you please share the screenshot of that top sticky bar and also the URL of your live site so that I’ll check and help you out accordingly.

And if you are talking about the sticky menu header background color, then please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check back your site after removing the browser cache.

@media (min-width: 992px){
.main-menu-wrap .container {
    background: rgba(237,20,140,1) !important;
}
}

Regards, P-THEMES.

Hello, @neildockar,

Please share your theme purchase code PDF file for the verification purpose, with us via our email newsmartwave@gmail.com OR aizazawan55@yahoo.com so that we will check/verify and reset the support account for you, and then you have to contact us via our support system with your site WP-Admin Login details so that our experts will rollback the theme version for you.

Regards, P-THEMES.

Many thanks – purchase code pdf file now emailed to you

Hello, @neildockar,

I have just confirmed from the support department and they said that they already replied to your email, so please check back your email reply now and reply to it accordingly.

By the way, we have officially released the 6.2.0 version now, https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399#item-description__change_logs so you can update the theme and plugins again on your site by following this article: https://ptheme.zendesk.com/hc/en-us/articles/360020667197--24-Update-Porto-Theme-Manually-without-Loosing-any-Data- and it will solve your issue.

Regards, P-THEMES.

Thank you kindly, @kashfulecommerce!! We are thrilled to know you are enjoying your time with Porto! Those are incredibly kind words, That is exactly what Porto and this team are all about, we do our best to be the best, We hope you are enjoying the latest update and look forward to continuing to work together!!

Hello, @Joaquim_,

Yeah we have also released the latest version 6.2.0 now officially, fully compaitable with the plugins: https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399#item-description__change_logs

Regards, P-THEMES.

Hi Porto,

I updated the theme 6.2.0, 1 day before were the official date. But because were available. Then is the same version that the official one 6.2.0?

thanks,

Hello, @Joaquim_,

Yes, it was the same version but we have fixed a small issue as well with the 4th of October 2021 update, This one: https://themeforest.net/comments/27333481, and the complete solution is written there as well, please read it.

Hope this helps.

Regards, P-THEMES.

Hello, @sdjewels,

We have not tested the JetPack officially with our theme so we are unable to suggest you on it, if you want you can try it with our theme but at your own risk.

And regarding the Add to Cart button not showing, please follow the below listed debugging processes one by one, I am sure it will help you in finding the cause of the issue, Otherwise, please purchase the support extension first and then contact us via our support system with your site WP-Admin Login details so that we will check it for you on your site.

I.   Make sure you have everything up to date (Theme, Plugins, Translations files)
II.  Remember to reset ALL cache etc after a plugin or theme update.
III. Disable all plugins except WooCommerce and recheck if the issue persists
IV.  Check the browser dev console on errors (F12, on most if not all browsers)
V.   Double-check your own Custom CSS, or Custom Snippets in function.php is causing it
VI.  If you have setup the Porto Speed Optimization Wizard, then please reset it and set all the options to default, uncheck all the options and save changes/compile and check back your site after removing the cache of the browser.
VII. Can you please check once by activating the WP default Theme Twenty Twenty, If the issue will still presist with default WP Theme then it will make clear that the issue is not from Porto WordPress Theme and then you have to contact the WP and WooCommerce support for fixing it with the default WP Theme and once it will fix with the default WP Theme, It will automatically work with Porto WordPress Theme as well.

Your 6 months of support period is expired from 06/03/2017. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hello, @matelec,

First of all, thanks for showing your interest in Porto WordPress

It is in our to-do list, and we are working on the new theme update and soon we will release it with some more demos and exciting new features, so please be patience and stay tuned with us.

Regards, P-THEMES.

Thanks in advance, good job to the team.

You’re Most Welcome!!

Hello, @killerhurt2001,

No, Sorry to say that but you can only use the Custom HTML code under Menu Custom Content section, this is the default functionality of the option.

Regards, P-THEMES.

Hello, @Joaquim_,

Porto 360 Degree Image Viewer is the element, and you can read more and all about it here: https://www.portotheme.com/wordpress/porto/documentation/elements-list/

Regards, P-THEMES.

here is screenshot to explain more : https://prnt.sc/1udqt50

Hello, @sdjewels,

Sorry to say that but with the pre-built layout of the single product pages, this is not possible, you can not change the tabs as horizontal.

But you can try with Custom Product Layout Builder: https://www.portotheme.com/wordpress/porto/documentation/faq/how-to-create-custom-product-layout-using-porto-template-builder-and-with-wp-bakery-page-builder/

Otherwise, this requires Customization.

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 06/03/2017. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hello, @ShwetaHAG,

The color swatches showing in the sidebar for filters are coming from Products >> Attributes and you have to set the color for those attributes from their Products >> Attributes >> Configure https://pasteboard.co/Jo2943sMgBWs.png by editing the particular color: https://pasteboard.co/oGjY8nZBaHRb.png

Hope that will solve your issue and if not then please contact us via our support system with your site WP-Admin Login details so that we will check it for you on your site and help you out.

Regards, P-THEMES.

Hello,
Yes, this did resolved. Thanks.

Just one thing, does that mean, that in order to show color swatches in Sidebars for Filters as well as on the Main Product pages, we have to SET the same color swatches from 2 different locations separately, and each time, we are adding New product.

Means, for product pages, we have to Set from – All Products >> Edit any Product >> Product Data > Swatches.
And for,
Sidebar filters, we again have to Set from – Products >> Attributes >> Configure.

And, how to match the same colors that we used on the Product page, with that on the Sidebar for Filter or viceversa.
Do we have to use the exact same Hex Value and copy and paste it to other location.
Is that correct. I hope this is the only way to match the exact color on both areas.

Regards

Hello, @ShwetaHAG,

No need to set the color for those attributes from Single Product Page, but you have to set the colors for those attributes from Products >> Attributes as I described above and after that, you just have to select those attributes for products by editing the single product page and it will work for you.

Regards, P-THEMES.

Hello, @ghanawebdesigns,

You have to reset your purchase code and then reactivate the theme again, and it will solve your issue.

Please read our very latest announcement here: https://ptheme.zendesk.com/hc/en-us/articles/4404831432337-Announcement-for-Porto-WordPress-purchased-Clients-regarding-License-Reset-

Reset link: https://www.portotheme.com/support/reset-sites/

Regards, P-THEMES.

Hello, @ShwetaHAG,

I have just checked your site now and it is working perfectly fine for me, please see this screenshot: https://pasteboard.co/8OabHhmR54yR.png it must be the cache issue at your end, please once check back your site after removing the browser cache or add an item to the cart and then delete it and check back.

Regards, P-THEMES.

Hello, @mfali728,

I have just checked your site now and it is working perfectly fine for me, please see this screenshot: https://pasteboard.co/J10YMK0QLswL.png it must be the cache issue at your end nothing else.

Regards, P-THEMES.

Hello, @astensrl,

You have to reset your purchase code and then reactivate the theme again, and it will solve your issue.

Please read our very latest announcement here: https://ptheme.zendesk.com/hc/en-us/articles/4404831432337-Announcement-for-Porto-WordPress-purchased-Clients-regarding-License-Reset-

Reset link: https://www.portotheme.com/support/reset-sites/

Regards, P-THEMES.

Hello, @madbruno,

No, sorry to say that but this is not possible, this requires Customization.

Regards, P-THEMES.

Hello, @Smiljana_,

Please make sure that you have set the Widgets under the Blog Sidebar from Appearance >> Widgets and also please make sure that you have set the page layout as the left or right sidebar from Porto >> Theme Options >> Post >> Single Post as well. I am sure it will solve your issue other please purchase the support extension first and then contact us via our support system with your site WP-Admin Login details so that we will check it for you on your site because your 6 months of support period is expired from 25/03/2021. According to Envato support policy, renewing support is required for further support.

Regards, P-THEMES.

Hello, @karado58,

If your previous support account was on Freshdesk support system then sorry to say that it is no more accessable now, and you can not check any of the old tickets anymore, and if your account was on our new support system Zendex, the please share your theme purchase code PDF file with us via our email newsmartwave@gmail.com so that our experts will check it for you and help you out accordingly.

Regards, P-THEMES.

Hello, @pmtuyen411,

Sorry to say that but we have not officially tested the Judge.me Product Reviews for WooCommerce plugin with the Theme, nor it is included in the third party plugins compatible with the list confirmed from our end on the item page, So this is the third party plugin issue, not the Theme issue, and we do not provide our dedicated support for third-party plugins issue as because this requires Customization.

You have two options, First, you have to contact the plugin author and ask the plugin author to Customize the plugin core files for you for making them compatible with the Theme for you.

Second, If you want us to Customize the Theme core files for you for making it compatible with the Theme, then you have to contact our Customization team for paid Customization services.

Hope you can understand our limitations.

Thanks for your understanding.

Regards, P-THEMES.

How does one ever sign up users on the platform?

Hello, @Tochukwuoba,

Please read and follow the instructions written in the official documentation of the WooCommerce here: https://docs.woocommerce.com/document/woocommerce-pages/

Regards, P-THEMES.