145 comments found.
hello! I have purchased the theme. something went wrong with my (single) product page template. now it displays a large bread on the background. any idea how to fix it?
Hi there,
As we do not have enough information in order to help you, we would appreciate if you could please submit a ticket at our Help Center, include URL of your site, and one of our support agents will check this and assist you further. Thank you.
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ok thanks, I did already
Hi,
We’ve checked and we see that your ticket has now been updated with response. In case you need further assistance please continue the conversation with our support team at Help Center. Thank you.
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Hi , Is this theme supported for latest version of Wordpress and woocommerce ?
Any Update
Hi there,
Thank you for reaching us!
Theme is compatible with latest WooCommerce version. We haven’t tested our theme with WP 5.8 yet, however you can try using this plugin as a temporary solution if you run into issues with widgets on the latest WordPress version. WP 5.8 introduced block based widgets and this plugin reverts widgets back to classic.
If you have any additional questions please let us know.
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can i have files are in HTML? Or just in PHP? Can i check the structure of files?
Hi there,
Unfortunately we don’t have HTML versions of our themes. We are focused on creating WordPress themes that offer you easy management of dynamic content, which is why we are not creating static HTML files.
Once you purchase the theme you can download theme files as explained inthis article.
If you have any additional questions please let us know.
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I did renew support and wanted to leave a message on support website and it says : Support for “Mildhill – Organic and Food Store Theme” item has expired.
Can you help me?
Hello,
Thank you for reaching us!
Please try to submit a ticket to our Help Center once again.
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Hello The breadcrums are not working correctly under shop page. It should be Home / Category Name / Product Name but I get only Home / Product Name
Hello,
Thank you for reaching us!
Please submit a ticket to our help center and include your website URL and one of our support agents will take a closer look.
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Hello, i’ve got an PHP Fatal Error but i can’t find the theme in the submit request page on support …
Hi there,
Thank you for reaching us!
To submit a ticket please follow instructions from this article and one of our support agents will gladly help you.
When submitting a ticket please check if you’ve selected the correct profile (in this case Select).
You can also contact us through this email, just include your purchase code in the email.
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I already have an account (contact@bldwebagency.fr), but i can’t find support for this theme, or i can’t add this theme with my purchased code.
Hi,
In the event you purchased multiple licenses for different themes and you want to submit multiple tickets for each theme individually, you should simply repeat the process, starting from step 7. from this article and you can also contact us through this email, just include your purchase code in the email.
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Hi, recently we keep getting “You are not authorized.” in the model login/register. What could be the issue?
Hi there,
Please send us a mail and include your purchase code and one of our agents will investigate on this.
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Hi, We want to know when you will release a compatible version for Wordpress 5,8, actually my site is not working if you navigate trhough appearence > widgets, before you made any change to the site please let us know beacause we have a lot of css customization and code also so we do not loose all this things.
https://prnt.sc/1mi2ll4Hello,
Thank you for reaching us!
Please note that we didn’t include compatibility for WordPress 5.8 yet and we are working hard on adding it. It would be best to wait until we release an official update. We hope that the update will be available soon.
By then install and activate Classic Widgets plugin to resolve the issue with widgets.
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Thx so much!
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Sadly I only noticed this shortly after the support license expired (took us a while to start the development). There really seems to be no working way to create a mobile menu search that we can see.
When adding a search widget to the header as recommended to another commenter, as they experienced – this doesn’t work and both breaks the header layout and the slider functionality does not happen (one can’t search).
Having a global site-wide search easily accessible is of utmost importance, and we’re really struggling to find a way to achieve this. Any assistance would be appreciated.
Hi there,
You can try to add Search widget to the Appearance > Widgets > Mobile widget area. Also it depends on what you do have inside your widget area.
If you need any further assistance we would appreciate it if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Thanks.
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Hi! Just updated theme, but WP Bakery doesn’t work and require new version. I can not change my page’s content. Please, provide new theme update maybe… Please!
Hi there,
Please send us a mail and include your purchase code and one of our agents will provide you with the latest version of WPBakery.
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I can’t send a support ticket by wrong license but the license is correct. Is about a problem with translation in WooCommerce.
Hello there,
Thank you for reaching us!
When submitting a ticket please make sure that you’ve selected a correct profile (in this case Select).
To translate any theme or plugin label please try following instructions from this article – How To Use The Loco Translate Localization Plugin. Some of the WooCommerce labels are overridden inside the theme so please try searching them inside the theme too.
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Hola tengo un problema al importar el demo del template en wordpress, ya le aumente lo que pide la configuracion del PHP Memory Limit, PHP Memory Limit, PHP Time Limit, PHP Max Input Vars y el Max Upload Size, pero no pasa del 20% de importar el demo del sitio, y alo instale en otro hosting para ver si ese era el problema pero sigue igual. espero su respuesta, gracias
Hi there,
Please read this article: https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002250358-How-To-Import-Demo-Content-Using-The-One-Click-Demo-Import-Feature-Bridge-Versions-18-And-Older- If you need further assistance, please submit a request on our helpcenter and one of our agents will assist you. https://helpcenter.qodeinteractive.com/hc/en-us/articles/360010949598-How-To-Submit-A-Ticket
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Hey, I’m finalising between this and another theme.Beautiful work!
I want order quantity button (the + and – ones) to show in the product listings as well, not just inside the product page.
Is that possible?
Hi there,
Unfortunately, this is not available within our theme. Achieving this would require changes in template files, which is not included in item support, sorry about that.
https://themeforest.net/page/item_support_policy#whats-not-included-item-supportIn case you are not familiar with programming, you could look for someone who you can hire for this kind of job at the following link: - https://studio.envato.com/
Let us know if you have any additional questions.
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Hey guys! You really have a problem with the Mildhill Membership plugin! It’s not really included in the theme package! Please check it out and update as soon as possible. Thank you.
Hi there,
We just checked and the membership plugin is included in the theme .zip package that can be downloaded from ThemeForest. Please make sure you have the latest version of your theme.
If there’s anything else, please submit a request on our helpcenter and one of our agents will assist you. https://helpcenter.qodeinteractive.com/hc/en-us/articles/360010949598-How-To-Submit-A-Ticket
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I have already created a ticket. Waiting for an answer. Thank you!
Hi again,
Please provide your ticket ID here so we can check the status.
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- 116709
Hi again,
Agent has been informed, your ticket will be answered as soon as possible.
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★★★★★ 5 stars for support. Thanks for your quick response!
Hi again,
We’re happy to help!
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Hello. Are you having a server problem? I cannot activate the theme and the support page is not responding either.
Hi there,
We had a minor server issue, which has been resolved. Sorry for this inconvenience.
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Thank you! Everything works now.
We’re glad to hear that
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hi i want to change website this template i buy, cause the last one i have lost since i forgot to pay the bill. Can you help ? cause when i put purchase code to new website its always say “Please Wait…”
Hi there,
Please submit a request on our helpcenter and one of our agents will assist you. https://helpcenter.qodeinteractive.com/hc/en-us/articles/360010949598-How-To-Submit-A-Ticket
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Hello, I would like to add more than 30 pins to the google map. How can this be done? Thank You!
Hi there,
Please submit a request on our helpcenter and one of our agents will take a look. https://helpcenter.qodeinteractive.com/hc/en-us/articles/360010949598-How-To-Submit-A-Ticket
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Hello, I just bought the template, I’m trying to import the demo content but the import stop around 98% every times, in the XHR response I see the following error “Problem occurred during settings pages import”, thanks
Hi there,
Please submit a request on our helpcenter and one of our agents will assist you. https://helpcenter.qodeinteractive.com/hc/en-us/articles/360010949598-How-To-Submit-A-Ticket
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I’m trying to activate WPBakery Page Builder on my website using Mildhill. I already installed and uploaded the most recent version of Mildhill through FTP (Filezilla) and I can’t seem to activate the page builder on my wordpress website. I get the error “In order to receive all benefits of WPBakery Page Builder, you need to activate your copy of the plugin.”
Please help me get this plugin
Hi there,
Please note that WPBakery does come bundled within the theme and you do not need to activate any license for it as bundled plugins do get updated when the theme is.
You can read more about it here.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
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- 99553 Hi Could you please reply to my ticket, the contect after importing is quite different from the demo, thank you
Hi there,
We do see that your request has been assigned and you will for sure get an answer as soon as possible.
Thanks.
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